Social Media Policy
Rules for using NCEL's social media channels
The N.C. Education Lottery's social media channels, including Facebook and Twitter, are places where players can come to
exchange information about the lottery. The NCEL's communications staff moderates the conversation to maintain a community
where everyone can feel comfortable. The NCEL reserves the right to remove comments/postings that violate these standards
and those which it deems offensive, out of context, abusive, spam or promotional in nature.
While the lottery attempts to respond to questions and comments via social media, calling the toll-free customer service helpline,
1 877 962-7529, between 8 a.m. and 5:30 p.m. , Mondays through Fridays, remains the primary way the lottery responds to players'
questions and comments.
Here are the rules users of the NCEL's social media channels should follow.
Offensive Language: Comments that contain offensive language will always be deleted. A user who blatantly
ignores a warning may be banned or blocked immediately without further acknowledgment.
Spam Links: Content that promotes or advertises a business, organization, enterprise or industry other than the
lottery will be deleted. A repeat offender may be banned or blocked immediately without acknowledgment.
Personal Attacks: Rude remarks or comments that attack the integrity of another player or a specific lottery
employee will be deleted or blocked. Once warned, a repeat offender may be banned immediately without further acknowledgment.
Incessant Posting: If a user posts a similar comment multiple times, all but the most recent such post will be deleted.
Any users that violate these rules may be permanently banned from the community. Individuals who have been warned or banned in a
social media setting for violating the above terms may contact the Director of Communications by email or telephone to discuss it.
By sharing comments and other content on NCEL's social media channels, users grant the lottery the authority to freely display,
reproduce, modify, edit or otherwise use submitted content without compensation. This includes rights to use any ideas you submit, in
any manner, without notification.
Any content posted on the lottery's social media pages or addressed to the lottery through social media is subject to public disclosure including public records requests.