Higher than Usual Contact Volume

All of our contact methods are experiencing higher than normal volumes. Thank you for being patient as we work to assist all players as quickly as possible. For immediate assistance; check our Frequently Asked Questions for answers such as “Where Are My Ticket Numbers?”

Contact

Common Contacts

Player Services:
Player Hotline 877-962-7529
NCEL Player Service Email
Online Play Player Support 866-934-0289
24/7 for Online Play, Lucke-Rewards,
and the Mobile App

Retailer Services:
NCEL Retailer Services 877-382-4530, opt 2
NCEL Retailer Service Email
Additional retailer contact information.

Security Hotline:
1-888-732-6235 (SEC-NCEL)
Hours of Operation
Daily Including Holidays
5:00 AM – 2:00 AM (voicemail available 24 hours)

TTY Number:
888-663-0154

North Carolina Education Lottery Headquarters:
2728 Capital Blvd #144,
Raleigh, NC 27604
Telephone: 877-625-6886 press #4
(not for use for employment inquiries)
Fax: 919-715-8833
(please use mailing address for employment inquiries)

Problem Gambling Helpline:
Telephone: 877-718-5543
Text: "morethanagamenc" to 53342
Chat: morethanagame.nc.gov
Click here to learn more about playing smart.

Media:
Please click here for Media contact information.

Regional Offices

Raleigh Regional Office & Claim Center
877-625-6886 press #4
2728 Capital Blvd #144,
Raleigh, NC 27604

Greensboro Regional Office & Claim Center
877-625-6886 press #2
20A Oak Branch Drive
Greensboro, NC 27407

Asheville Regional Office & Claim Center
877-625-6886 press #1
16-G Regent Park Blvd.
Asheville, NC 28806

Greenville Regional Office & Claim Center
877-625-6886 press #5
2790 Dickinson Avenue, Suite A
Greenville, NC 27834

Charlotte Regional Office & Claim Center
877-625-6886 press #3
5029-A West W. T. Harris Blvd.
Charlotte, NC 28269

Wilmington Regional Office & Claim Center
877-625-6886 press #6
123 North Cardinal Extension Drive, Suite 140
Wilmington, NC 28405

Our Online Chat is available 24/7.

2022 Holiday Schedule

New Year’s Day: Friday, December 31, 2021
Martin Luther King Jr.’s Birthday: Monday, January 17
Good Friday: Friday, April 15
Memorial Day: Monday, May 30
Independence Day: Monday, July 4
Labor Day: Monday, September 5
Veteran’s Day: Friday, November 11
Thanksgiving: Thursday-Friday, November 24 & 25
Christmas: Friday, Monday, Tuesday, December 23, 26, & 27

2023 Holiday Schedule

New Year’s Day: Monday, January 2nd
Martin Luther King Jr.’s Birthday: Monday, January 16th
Good Friday: Friday, April 7th
Memorial Day: Monday, May 29th
Independence Day: Tuesday, July 4th
Labor Day: Monday, September 4th
Veteran’s Day: Friday, November 10th
Thanksgiving: Thursday-Friday, November 24th & 25th
Christmas: Monday, Tuesday, Wednesday, December 25th, 26th, & 27th

Buy & Scan with the NC Lottery Official Mobile App – Now with Ticket Checker!