Contact

Common Contacts

Customer Services:
NCEL Customer Services 877-382-4530, opt 2
Player Hotline 877-962-7529
NCEL Customer Service Email
Online Play Customer Service 866-934-0289
24/7 for Online Play, Lucke-Rewards,
and the Mobile App

Security Hotline:
1-888-732-6235 (SEC-NCEL)
Hours of Operation
Daily Including Holidays
5:00 AM – 2:00 AM (voicemail available 24 hours)

TTY Number:
(888) 663-0154

North Carolina Education Lottery Headquarters:
2728 Capital Blvd #144,
Raleigh, NC 27604
Telephone: (919) 715-6886
(not for use for employment inquiries)
Fax: (919) 715-8833
(please use mailing address for employment inquiries)

Problem Gambling Helpline:
Telephone: 877-718-5543
Text: "morethanagamenc" to 53342
Chat: morethanagamenc.com
Click here to learn more about playing smart.

Media:
Please click here for Media contact information.

Retailers:
Please click here for retailer contact information.

Regional Offices

Raleigh Regional Office & Claim Center
919-301-3637
2728 Capital Blvd #144,
Raleigh, NC 27604

Greensboro Regional Office & Claim Center
336-218-5724
20A Oak Branch Drive
Greensboro, NC 27407

Asheville Regional Office & Claim Center
828-251-6223
16-G Regent Park Blvd.
Asheville, NC 28806

Greenville Regional Office & Claim Center
252-756-7992
2790 Dickinson Avenue, Suite A
Greenville, NC 27834

Charlotte Regional Office & Claim Center
704-523-4898
5029-A West W. T. Harris Blvd.
Charlotte, NC 28269

Wilmington Regional Office & Claim Center
910-350-2000
123 North Cardinal Extension Drive, Suite 140
Wilmington, NC 28405

Our Online Chat is available 24/7.

2021 Holiday Schedule

New Year’s Day: Friday, January 1
Martin Luther King Jr.’s Birthday: Monday, Jan. 18
Good Friday: Friday, April 2
Memorial Day: Monday, May 31
Independence Day: Monday, July 5
Labor Day: Monday, September 6
Veteran’s Day: Thursday, November 11
Thanksgiving: Thursday-Friday, November 25 & 26
Christmas: Thursday, Friday, Monday, Dec. 23, 24, & 27

Buy & Scan with the NC Lottery Official Mobile App – Now with Ticket Checker!

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