Higher than Usual Contact Volume

All of our contact methods are experiencing higher than normal volumes. Thank you for being patient as we work to assist all players as quickly as possible.


Common Contacts

Customer Services:
NCEL Customer Services 877-382-4530, opt 2
NCEL Customer Service Email
Online Play Customer Service 866-934-0289
24/7 for Online Play, Lucke-Rewards,
and the Mobile App

Security Hotline:
1-888-732-6235 (SEC-NCEL)
Hours of Operation
Daily Including Holidays
5:00 AM – 2:00 AM (voicemail available 24 hours)

TTY Number:
(888) 663-0154

North Carolina Education Lottery Headquarters:
2728 Capital Blvd #144,
Raleigh, NC 27604
Telephone: (919) 715-6886
(not for use for employment inquiries)
Fax: (919) 715-8833
(please use mailing address for employment inquiries)

Problem Gambling Helpline:
Telephone: 877-718-5543
Text: "morethanagamenc" to 53342
Chat: morethanagamenc.com
Click here to learn more about playing smart.

Please click here for Media contact information.

Please click here for retailer contact information.

Regional Offices

Raleigh Regional Office & Claim Center
2728 Capital Blvd #144,
Raleigh, NC 27604

Greensboro Regional Office & Claim Center
20A Oak Branch Drive
Greensboro, NC 27407

Asheville Regional Office & Claim Center
16-G Regent Park Blvd.
Asheville, NC 28806

Greenville Regional Office & Claim Center
2790 Dickinson Avenue, Suite A
Greenville, NC 27834

Charlotte Regional Office & Claim Center
5029-A West W. T. Harris Blvd.
Charlotte, NC 28269

Wilmington Regional Office & Claim Center
123 North Cardinal Extension Drive, Suite 140
Wilmington, NC 28405

Our Online Chat is available 24/7.

2021 Holiday Schedule

New Year’s Day: Friday, January 1
Martin Luther King Jr.’s Birthday: Monday, Jan. 18
Good Friday: Friday, April 2
Memorial Day: Monday, May 31
Independence Day: Monday, July 5
Labor Day: Monday, September 6
Veteran’s Day: Thursday, November 11
Thanksgiving: Thursday-Friday, November 25 & 26
Christmas: Thursday, Friday, Monday, Dec. 23, 24, & 27

Buy & Scan with the NC Lottery Official Mobile App – Now with Ticket Checker!

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