Higher than Usual Contact Volume

All of our contact methods are experiencing higher than normal volumes. Thank you for being patient as we work to assist all players as quickly as possible.


Common Contacts

Player Services:
Player Hotline 877-962-7529
NCEL Player Service Email
Online Play Player Support 866-934-0289
24/7 for Online Play, Lucke-Rewards,
and the Mobile App

Retailer Services:
NCEL Retailer Services 877-382-4530, opt 2
NCEL Retailer Service Email
Additional retailer contact information.

Security Hotline:
1-888-732-6235 (SEC-NCEL)
Hours of Operation
Daily Including Holidays
5:00 AM – 2:00 AM (voicemail available 24 hours)

TTY Number:
(888) 663-0154

North Carolina Education Lottery Headquarters:
2728 Capital Blvd #144,
Raleigh, NC 27604
Telephone: 877-625-6886 press #4
(not for use for employment inquiries)
Fax: (919) 715-8833
(please use mailing address for employment inquiries)

Problem Gambling Helpline:
Telephone: 877-718-5543
Text: "morethanagamenc" to 53342
Chat: morethanagame.nc.gov
Click here to learn more about playing smart.

Please click here for Media contact information.

Regional Offices

Raleigh Regional Office & Claim Center
2728 Capital Blvd #144,
Raleigh, NC 27604

Greensboro Regional Office & Claim Center
20A Oak Branch Drive
Greensboro, NC 27407

Asheville Regional Office & Claim Center
16-G Regent Park Blvd.
Asheville, NC 28806

Greenville Regional Office & Claim Center
2790 Dickinson Avenue, Suite A
Greenville, NC 27834

Charlotte Regional Office & Claim Center
5029-A West W. T. Harris Blvd.
Charlotte, NC 28269

Wilmington Regional Office & Claim Center
123 North Cardinal Extension Drive, Suite 140
Wilmington, NC 28405

Our Online Chat is available 24/7.

2022 Holiday Schedule

New Year’s Day: Friday, December 31, 2021
Martin Luther King Jr.’s Birthday: Monday, January 17
Good Friday: Friday, April 15
Memorial Day: Monday, May 30
Independence Day: Monday, July 4
Labor Day: Monday, September 5
Veteran’s Day: Friday, November 11
Thanksgiving: Thursday-Friday, November 24 & 25
Christmas: Friday, Monday, Tuesday, December 23, 26, & 27

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