Help

Get answers to popular questions with our FAQs.

Email Us

Get help for Online Play, Lucke-Rewards, and the app by email.

customersupport@mail.nclottery.com

Get help from 8am to 8pm for Online Play, Lucke-Rewards, and the app via Online Chat.
Get help 24/7 for Online Play, Lucke-Rewards, and the app by phone.
1-866-934-0289

Additional Helpful Info

Rules & Terms

Games rules, Terms for Lucke-Rewards, Online Play, and more.

Please Play Smart

Gaming should be fun.

Tips & Scams

It’s not whether you win or lose… never mind. You won. Being careful is being smart.

Lottery Contact Info

Regional offices, hours of operation, claim centers, and security.

Buy & Scan with the NC Lottery Official Mobile App – Now with Ticket Checker!

Available on the
App Store
  Available for
Android