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Higher than Usual Contact Volume

All of our contact methods are experiencing higher than normal volumes. Thank you for being patient as we work to assist all players as quickly as possible. For immediate assistance; check our Frequently Asked Questions for answers such as “Where Are My Ticket Numbers?”

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Get answers to popular questions with our FAQs.
FAQs

Email Us

Get help for Online Play, Lucke-Rewards, and the app by email.

customersupport@mail.nclottery.com

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Get help from 8am to 8pm for Online Play, Lucke-Rewards, and the app via Online Chat.
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Get help 24/7 for Online Play, Lucke-Rewards, and the app by phone.
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Additional Helpful Info

Rules & Terms

Games rules, Terms for Lucke-Rewards, Online Play, and more.
Rules & Terms

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MUST BE 18 TO PLAY. Odds to win a prize and the top prize vary based on the game or promotion. See game or promotion pages for more detail. Problem Gambling Helpline 877-718-5543.

Every effort has been made to ensure that the winning numbers posted on this website are accurate; however, no valid claim may be based on information contained herein. In the event of a discrepancy between the numbers posted on this website and the official winning numbers, the official winning numbers as certified by the Multi-State Lottery Association and/or the NCEL shall control. All materials on this Website are owned by or licensed to the NCEL. Materials on this Website may not be modified in any way or reproduced or publicly displayed, performed or distributed or otherwise used for any public or commercial purpose without the express written consent of the NCEL. Copyright © 2006-2022. The North Carolina Education Lottery. All rights reserved. Play Smart™ term is a service mark of the Illinois Lottery licensed to the NCEL.

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