Higher than Usual Contact Volume

All of our contact methods are experiencing higher than normal volumes. Thank you for being patient as we work to assist all players as quickly as possible.

Help

Get answers to popular questions with our FAQs.

Email Us

Get help for Online Play, Lucke-Rewards, and the app by email.

customersupport@mail.nclottery.com

Get help from 8am to 8pm for Online Play, Lucke-Rewards, and the app via Online Chat.
Get help 24/7 for Online Play, Lucke-Rewards, and the app by phone.
1-866-934-0289

Additional Helpful Info

Rules & Terms

Games rules, Terms for Lucke-Rewards, Online Play, and more.

Please Play Smart

Gaming should be fun.

Tips & Scams

It’s not whether you win or lose… never mind. You won. Being careful is being smart.

Lottery Contact Info

Regional offices, hours of operation, claim centers, and security.

Buy & Scan with the NC Lottery Official Mobile App – Now with Ticket Checker!

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App Store
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Android