At the NCEL, we want the public to feel secure and confident with all lottery practices when they play our games. Every lottery ticket, whether scratch-off or draw game, represents a fair and equal chance to win — for everyone! By sharing knowledge on how to report security issues and how to protect players, our experienced security team is able to work together with the public to prevent fraud and reduce unfair practices.
Reporting Suspicious Activity
Our security team includes highly-qualified investigators in six different regions across the state.
This location diversity allows our investigators to focus the necessary time and attention to each individual case.
Additionally, we have a staff of trained security operations employees who monitor our Security Hotline.
If you see or experience something that concerns you at a lottery retailer, please contact our Security Hotline, available 24 hours a day, at 888-732-6235 and provide the following information if you can:
- Name of retailer and/or address of retailer
- Date/Time of incident
- Description of incident
While it doesn’t occur often, if there is ever a situation where a retailer undermines the integrity of NCEL policies and procedures, our security team will conduct reviews, and if warranted, an investigation. If it is uncovered that fraud was committed against our players and the public, suspension and/or termination of the retailer is a direct consequence.
When you buy a NC Lottery ticket, whether through a retailer, subscription services, or pay at the pump, you can feel confident that our practices are sound and prizes are fairly awarded.