Contact

Common Contacts

Player Services:
Player Hotline 877-962-7529
NCEL Player Service Email
Online Play Player Support 866-934-0289
24/7 for Online Play, Lucke-Rewards,
and the Mobile App

Retailer Services:
NCEL Retailer Services 877-382-4530, opt 2
NCEL Retailer Service Email
Additional retailer contact information.

Security Hotline:
1-888-732-6235 (SEC-NCEL)
Hours of Operation
Daily Including Holidays
5:00 AM – 2:00 AM (voicemail available 24 hours)

TTY Number:
888-663-0154

North Carolina Education Lottery Headquarters:
2728 Capital Blvd #144,
Raleigh, NC 27604
Telephone: 877-625-6886 press #4
(not for use for employment inquiries)
Fax: 919-715-8833
(please use mailing address for employment inquiries)

Problem Gambling Helpline:
Telephone: 877-718-5543
Text: "morethanagamenc" to 53342
Chat: morethanagame.nc.gov
Click here to learn more about playing smart.

Media:
Please click here for Media contact information.

Regional Offices

Raleigh Regional Office & Claim Center
877-625-6886 press #4
2728 Capital Blvd #144,
Raleigh, NC 27604

Greensboro Regional Office & Claim Center
877-625-6886 press #2
20A Oak Branch Drive
Greensboro, NC 27407

Asheville Regional Office & Claim Center
877-625-6886 press #1
16-G Regent Park Blvd.
Asheville, NC 28806

Greenville Regional Office & Claim Center
877-625-6886 press #5
2790 Dickinson Avenue, Suite A
Greenville, NC 27834

Charlotte Regional Office & Claim Center
877-625-6886 press #3
5029-A West W. T. Harris Blvd.
Charlotte, NC 28269

Wilmington Regional Office & Claim Center
877-625-6886 press #6
123 North Cardinal Extension Drive, Suite 140
Wilmington, NC 28405