The N.C. Education Lottery’s regional office and claim center in Asheville will remain closed through Friday, Oct. 4, as the Western North Carolina region continues to recover from damage from Tropical Storm Helene.

The state continues to focus on emergency rescue response for residents in the region. The NCDOT asks people to refrain from unnecessary travel in the area as many roads remain closed.

If lottery players in the region want to claim lottery winnings and have access to safe roads, they can claim any prizes under $600 from a local retailer and any prize under $100,000 at the Charlotte or Greensboro claim centers while the Asheville office remains closed. Click here to get more information on claiming prizes.

Here is additional information that could assist lottery players in the region while the Asheville office remains closed.

• Any player who has won a prize in a draw game such as Powerball or Carolina Cash 5 has 180 days from the drawing to claim a prize.
• Any player with a prize on a scratch-off game has 90 days after a game ends to claim a prize.
• All lottery drawings will be held as scheduled.
• The lottery’s Raleigh headquarters and its other regional offices and claim centers in Charlotte, Greensboro, Raleigh, Greenville, and Wilmington are operating on a normal schedule.

Residents in Western North Carolina can get assistance with lottery business from Customer Service by calling 1 (877) 962-7529 or by email at playerinfo@lotterync.net. If Internet service is available, lottery players can also get assistance online at nclottery.com and with support for Online Play, Lucke-Rewards and the NC Lottery Official Mobile App by calling 1 (866) 934-0289.