Top five Lucke-Rewards questions get answered

June 9, 2014 Posted by NC Lottery at 10:02 AM

Many of our players use their non-winning tickets to acquire points and use them to enter our Lucke-Rewards drawings. We’d like to take this time to address a few frequently asked questions:

Q: How do you contact the winners of second-chance drawings?

A: We use the contact information (email/address/phone) provided by you in your Lucke-Zone profile. If the information is not up-to-date and you win a prize, we may not be able to contact you. An alternate winner may be chosen after 30 days pass since our first attempt to make contact via email.

To ensure your contact information is accurate, click on your username at the top of the page to visit the “My Account” area (next to Help/Logout) or visit https://www.lucke-zone.com/MyAccount.aspx.

Q: I know I posted a question on the blog, but now I can’t find it. Can you help me find it?

A: While you’re in the “My Account” section of the website, it would be a great time to change your Display Name. Many members now have the default display name “Player”, which makes it difficult to answer questions or address your issues. Choose a display name that you’d like people to see when you comment or ask questions on blog posts.

If you have your own Display Name, you can go to the blog in question and do a keyword search (Ctrl F on a PC) and type in the display name to find your comment.

Q: What’s the average number of entries in each Lucke-Rewards drawing?

A: As we’re constantly holding drawings throughout the month, the average number of entries per drawing varies based on the prize and the number of points per entry. It’s important to keep in mind that as of June 2014, we have more than 300,000 active members entering in tickets and using their points.

Q: Why haven’t the winners been posted on a particular drawing?

A: Just like any other lottery prize, winners must come to their local lottery office to claim in-person. After winners are notified via the contact information they provided in their My Account profile, they should visit their local claim center to provide proof of identity and fill out a claim form. Prizes valued at $100,000 or more must be claimed at NCEL headquarters in Raleigh.

After the winner’s claim goes through, the name can be posted on the Lucke-Zone at https://rewards.lucke-zone.com/drawings.

Q: What do I do if the website won’t let me enter my tickets or I’m locked out of my account?

A: Many questions regarding your account are answered in the “Help” section of the Lucke-Zone. Click on the “Help” link at the top of the page next to your username or by pointing your browser to https://www.lucke-zone.com/Help.aspx.

You have couple of options if you need technical help regarding the following:

Lucke-Rewards Questions
•    Ticket Entry
•    Points Usage
•    Ticket Entry Lockout
•    Prize Fulfillment
•    Second Chance Drawings

Subscription Service Questions
•    Funding & Deposits
•    Winnings & Withdraws
•    Limits
•    Eligibility & Restrictions
•    Groups Play

1.    You can click “Online Support” from the Help page, or point your browser to https://rewards.lucke-zone.com/helpform to send a direct email to a Lucke-Zone customer service representative. Most issues are responded to within one business day.

2.    You can call the support hotline at 1-855-767-1863 for immediate assistance.

If you have any questions regarding emails you receive or have some feedback about the website, you can use the online form or call 1-877-962-7529.

We hope this blog goes a long way to clear up some of the questions that seem to pop up the most on the Lucke-Zone.

79 COMMENTS

1/08/2025 09:23 - Xavier D.

How many total entries were in the $100,000 end of year drawing?NC Lottery
Hi there, Xavier! We received 5,069,804 entries into our Season End Blowout drawing.

7/11/2024 04:25 - Frank L.

I currently have a point balance. How do I spend some of these points for new future Locke rewards games?NC Lottery
Hi, Frank! You can redeem those points for entries into our Lucke-Rewards drawings here: https://nclottery.com/rewards. The drawings we offer change regularly, so be sure to check back and see what all we have to offer!

5/19/2023 07:19 - Dorothy H.

What is the face value of each pointNC Lottery
Hi Dorothy, points are only redeemable through our Rewards program and have no face value.

10/30/2020 10:57 - Yannick E.

How many entries were in this past Pumpkin Payout NC Lottery
There were a total of 4,454,218 entries in Pumpkin Payout as of Sunday, October 25. Good luck!

1/05/2019 12:49 - DANTE' T.

What phone number use to contact if can't get through email. NC Lottery
The lottery uses the phone number you share with when you sign up for Lucke-Rewards. We hope everyone keeps their phone numbers up-to-date.

12/19/2018 04:14 - Rebecca P.

Curious as to the average amount of entries all previous lucke rewards n second chance players entered. Is it thousands of entries per person or what. I have many entries and have for sometime now n haven't won anything. Mine are way up n the hundreds on some n just wondering if it's a waste of time unless you have triple that. Im disabled n raising 2 grandbabies n just trying to get ahead in life n help by doing the scanning n collection of tickets everytime I go out....thanks.NC Lottery
It's up to each player to decide whether they want to disclose how many points they've used to enter drawings, that's not information that we have access to. However, we can tell you how many total entries were made into drawings if you are ever wondering. For example, last month's Holiday Second Chance drawing had over 4.2 million entries. So, the more entries you have the better your odds, but even having just one gives you a chance to win! Good luck, Rebecca.

6/13/2017 12:06 - spencer c.

Good luck everyone :) Would be nice to pay some things off right!?

8/05/2015 05:43 - HARLAN C.

When jackpot is 100 million would be nice for 100 people to win a million instead of 1 or 2 people.

6/06/2015 07:51 - Deneikco N.

I enter the same kind of ticket two of them got 5points and the last one got 10points why is that? NC Lottery
The amount of points you get is random based on the price of the ticket. You never know what you're gonna get!

5/22/2015 07:57 - Jeanne M.

When a WINNER IS NOTIFIED VIA EMAIL, what will the return email address be AND what will be in the SUBJECT LINE?NC Lottery
We don't make that specific information public because we don't want a scammer to use that information. Just be assured you can always call the lottery to confirm the legitimacy of a message you get from us.

9/08/2014 07:21 - Patricia B.

Do I need to save losing tickets once I enter the code for proof should I win on LuckeZone?NC Lottery
No. :-)

9/01/2014 04:23 - osmar a.

Why the reminder of duplicate account everytime I am entering points??

7/09/2014 09:57 - Michelle d.

How are the second chance drawings conducted?

6/28/2014 09:59 - m. earl b.

i think you cn show the lucky rewards drawing on tv. more people will have confidence in what you are doing. remember if the confidence go down then people will stop buying and schools wont get the help to keep the teachers. this is the new way to pay nc teachers a salary. so i think you can place that drawing on tv. NC Lottery
We appreciate the feedback and will pass it along to the appropriate department. Thanks and best of luck!

6/22/2014 10:41 - Ellis F.

So, is it safe to say that having a lot of entries in the second chance drawing does not guarantee you a win; it only gives you a better chance to win? With that being said a person with 200 entries still could win verses a person with 300 entries.NC Lottery
Exactly. And having even just one entry means you have a chance to win, too :-)

6/18/2014 11:04 - Eddie N.

Thank you Sandy for your post, and yes I spend a lot of time entering non winners. I wouldn't mind winning a $100 or two, but they have locked me out so that is it for me, I don't see well and I entered too many wrong numbers or letters like on power ball tickets an 8 looks like a B or 6 looks like a G, but I wish the very best to all, I don't have much luck but what I have I send to you guys keep playing. Eddie Wayne

6/18/2014 10:23 - jason r.

over 70,000 point here not even a shirt or DVD player

6/17/2014 03:28 - jerry g.

i made error on how much spent and use for scratch offs it's not 48,000 it over 41,000 and the only thing i won is a dvd,board game and a sweat shirt i do not feel it will ever produce some thing that really could use but i keep trying because if you are not in it you will not win it. so for all the people who say how much you put in to winning the extra chance think how I feel.

6/17/2014 03:14 - jerry g.

i just rad a little of what people are sayig regarding how many scratch off tickets they enter and still has not won well over the past three years i have enter over 48,000 and has only won a dvd game board and a sweat shirt that did not fit lucky for the wife. now iam lucky you would think not to me. but i still keep trying.

6/16/2014 09:28 - Catherine L.

Regarding the issue of duplicate winners, I wonder if it would help if Lucke-Rewards went back to the original maximum of 50 entries per day.

6/16/2014 12:26 - david n.

Glad to see someone winning, I like a lot of other people would like smaller jackpots more winners.but guess I haven't found that golden horseshoe.like to see a 100k plus jackpot with 10 or more winners.guess ill keep playing,you can't win if you don't enter. Good luck to all!!!!

6/15/2014 01:53 - otto k.

? Once in awhile you my find a scraink that Jason is RIGHT when he stated that most of the time in my area gastonia and areas around around me hardly see any winners in the monthly or weekly drawings, I know you "CLAM IT's THE LUCK OF THE DRAW" but not if you live in our areaNC Lottery
The drawing results are random. There's no advantage or disadvantage based on geography.

6/15/2014 01:14 - Brenda D.

Steven Snow, Connie Monroe and Christine Marsh are all duplicate winners in a month's time.....strange...IJS.NC Lottery
Winning in one drawing doesn't disqualify a player from having good luck again! Also, the more entries a player makes, the more chances he or she has to win. We don't know how many entries these players made, but its possible they made a lot of them. Of course, having even ONE entry in a drawing gives you a chance to win! Good luck!

6/14/2014 11:11 - geno c.

I spent over 6000 points in the last three months on this game spent 500 this morning but ask yourself why isnt this drawing on tv and they wont answer these type of question people get there hope up to be let downNC Lottery
We always respond to serious questions. Lucke-Rewards drawings are conducted using a random number generator, so it's not a visual drawing like Pick 3 or Powerball. The drawings are always supervised by an auditor according to specific security procedures to ensure the outcome is fair to everyone who entered.

6/13/2014 10:48 - jason r.

Steven Snow has got the best luck here...DEAR Mr. Snow, I would LOVE to know how many entries you had in your awesome month and a half?been doing this for a SOLID year and a half,upsetting to see 1 person win so much when I can't win nothing and I've accumulated 70,000 worthless points

6/13/2014 07:36 - Roger K.

well people, you might need to hold on to your money. Gas is going up 10 cent this week end, because of what's going on in Iraq. I know I can't afford to play anymore! GOD help us all!!! AMEN!!!!!!

6/12/2014 09:25 - Lewana M.

I Love the scratch offs. Haven't won big yet, but I will one day.

6/12/2014 06:39 - Mable F.

I have been entering the second chance for a long time. What is my chances for winning something?NC Lottery
It depends how many total entries are made by Lucke-Zone members in a particular drawing. There are hundreds of thousands of active Lucke-Zone members, so it takes luck to win, but everyone with at least one entry in a drawing has a chance to win. Good luck!

6/12/2014 05:50 - SUE B.

IF I WIN I PREFER AN E-MAIL INSTEAD OF A PHONE CALL. SUE H.BARNES

6/12/2014 03:35 - mary w.

Sure would like to win before we lose everything we got NC Lottery
Mary - The lottery is intended for entertainment purposes, so if you aren't having fun or you aren't in a good position to play, it may be time to take a break. We care about you as a player and wish you nothing but the best.

6/12/2014 11:55 - Diana Z.

I just want to know if there is someplace in here that we can get a print off of all we entered to use for taxes next year??? Oh, and waiting for my big win!!!! I can wait for as long as it takes. NC Lottery
We don't have that capability, sorry to say. You may want to get a shoe box and store your non-winners in there after you get your points. Best of luck!

6/12/2014 11:10 - Elizabeth T.

Are you going to have another million dollar lucke rewards giveaway like you did last year? NC Lottery
We've got lots of new drawings coming up, so stay tuned!

6/12/2014 11:04 - Ann J.

Seems strange to me with 300,000 active accounts, some people are still winning drawings multiple times. One person has won twice in a months time. He has won $500.00 in May and now has one $5,000 in June. It is hard enough to win one time!This isn't the first time I've seen this with some of the drawings either.What gives? I don't believe it is just luck!!!

6/12/2014 10:29 - darryl i.

i've had an issue with the EZ-match tickets. when the store employee sees its a winner they can just drop the ticket and run my play slip again. i believe this happened to me but, as you know, theres stuff piled up at the counter where as you cant really see whats going on. i cant prove it but i know it happened. is NCEL DOING ANYTHING ABOUT THIS PROBLEM???????NC Lottery
If you are concerned about something happening at a particular store, please call our security hotline and share the information: 1-888-732-6235

6/12/2014 10:15 - Sandra H.

Really like what Eddie Wayne said i think most everyone would have a better chance winning i myself wound rather win 100.00 to 200.00 rather than 0 thanks

6/12/2014 09:13 - Jesse R.

been playing rewards for 2 years with no win. how could i be so unlucky. maybe i been holding my breath to long or not have the rite facial expression while i enter my tickets!!!!!!!

6/12/2014 08:34 - FRANCIS C.

How are the Easy play numbers selected for each ticket. I've noticed when I DO WIN, it's $2 or $3 dollars never anything large. Are there different odds or a sliding scale for larger prizes? How are the random(?) winning matches selected?NC Lottery
The EZ Match numbers are really just the "story" of your win, similar to matching numbers on a scratch-off ticket for a prize. The computer determines at random if your EZ Match ticket is a winner. If it is a winner, the computer then randomly determines your prize. EZ Match always gives you a chance to win up to $500.

6/12/2014 08:06 - Daphine L.

I have just joined the lucky rewards site. I look forward to winning. The questions and answers were very helpful. I believe when you enter tickets the site should tell you how many entries have been received on each drawing because the computer is keeping track. It would be helpful to know your odds from submitted tickets.

6/11/2014 11:30 - TERESA G.

AWESOME!!!THANK YOU I KNOW I WILL BE GETTING CALLS VERY SOON!!!

6/11/2014 09:46 - James S.

I too get the info for one or more accounts I have entered tickets from different computers could that b y.. but I have always used my 1 & only account on these other computers... does that lesson my chances of winning r my entries even bein recognized registered etc.

6/11/2014 07:10 - Meridith B.

Why do some mega million tickets give you 2 points and others give you more?NC Lottery
Great question. The answer is here, just copy & paste the link: http://bit.ly/1l9ilr5

6/11/2014 04:55 - Connie H.

no comment

6/11/2014 04:49 - Annette C.

LOL! I agree with Meltev58 . . . I too am patiently waiting for my call!

6/11/2014 04:27 - Evelyn M.

I have spent a lot of time entering tickets and numbers for several years, but I haven't won anything. Some people have won multiple times. How can some be so lucky and others just wasting their time. At least with the scratch offs or other, you sometimes win something. I feel like I am wasting my time. I wish you had more winners. I buy most of my tickets at the same store. Could that be why I don't win anything?

6/11/2014 03:18 - William S.

Are the winners notified on each Wednesday? NC Lottery
We notify the winners as soon as everything is verified internally and by an outside auditor.

6/11/2014 03:07 - dwight d d.

THIS IS SOME NICE-TO-KNOW INFORMATION FOR ALL PLAYERS.

6/11/2014 01:08 - Russell M.

Thanks for the info... The most important question you all answered is you email or call the winner of these drawings that we are all involved in. Thanks again... Russell

6/11/2014 12:55 - Christy A.

If you contact me by email who will the email say it's from so I wont think it's a spam ?

6/11/2014 12:21 - Montegues W.

thanks looking to hit real big

6/11/2014 11:20 - Troy J.

When I put my tickets in to get point a notice come up saying that you could be disqaulifide for having more than one account,and I do not have but one account I do not understanding why it keep saying that,could you please help me. NC Lottery
This sounds like a technical issue. Check out the last question in the blog above for info.

6/11/2014 11:01 - Troy J.

If you enter a drawing that call for ten point and you enter twice (20 point) will that give you a better chance to win? NC Lottery
Certainly! Two chances is better than one, but remember, one lucky entry is all it takes.

6/11/2014 10:38 - jason r.

DID I HAVE TO MANY ENTRIES IN THE SECOND CHANCE DRAWING FOR THE TRIPS TO LAS VEGAS???153 OF THEM ENTERED IN 1 MONTH..STILL NOT ENOUGH..PLEASE ANSWER MY QUESTION..IF YOU DISREGAURDING MY ENTRIES PLEASE LET ME KNOW SO I CAN STOP WASTING MY TIME ON THIS WEBSITE,over an hour a day entering tickets NC Lottery
Sorry to hear you haven't had a fun experience. Remember, more than 300,000 players are actively entering drawings. Best of luck to you in the future!

6/11/2014 10:33 - Evita F.

Hi These are good FAQ but it doesn't answer the question. How are winners selected because there are winners that have won 2,3,4 times. So I'd like to know how are winners selected. Meaning are they selected randomly, computer generated or what. Please address these questions. NC Lottery
Drawings are selected randomly by a computer. As always, luck doesn't care if you've been lucky before. Each drawing is separate from the others, so you've always got a chance of winning.

6/11/2014 09:25 - ray t.

what can b won with the points? NC Lottery
Click on Lucke-Rewards at the top of the page, then click "Drawings" to use your points to enter one of our second-chance drawings.

6/11/2014 09:04 - Charles H.

I think your website works very very good. Quick and up to date at all times. I'am 84 years young and enjoy this site very much. Thank You for all your hard work. Charlie Hoffman NC Lottery
It's our pleasure, Charlie. Thank you for playing and enjoying our games.

6/11/2014 07:27 - lee c.

enjoy lucky rewards hope to be a winner soon. benny12

6/11/2014 12:24 - Shaniqua S.

Thank you for answering these questions, but I'm confused about the bonus bucks drawing. From April two of the winners are still "TBD". I even know people who don't care about the bonus bucks drawings and throw their entries away. What about players like me who wait anxiously for the drawing and store all their entries? Even with the BB drawing prior to April their were unclaimed prizes... Am i wasting my time? When are these unclaimed prizes going? If they don't want their winnings why not give someone else a win? Why not draw until winner claims? This goes for all drawings... NC Lottery
Just like any other draw ticket, you've got 180 days from the draw date to claim your prize.

6/10/2014 07:41 - Rickey M.

Hopefully I have opportunity to win God bless!!

6/10/2014 12:36 - Charles B.

I'm still hangin in thar for a 2nd Chance Win! Shalom Y'all!!!

6/10/2014 10:19 - jason r.

H E L L O NC Lottery
H I !

6/10/2014 10:15 - Eddie N.

could you guys and gals give us all none winners a chance? I have entered over 55,000 points so far and haven't won a thing, so I thought what if you did 100 winners for $250 or 500 winners for $100 that would increase the odds of we none winners winning a little for time spent, but I for one thank you for the second chance drawing anyway. NC Lottery
We'll pass that along. Thanks for playing!

6/10/2014 10:10 - joy r.

GOOD TO KNOW

6/10/2014 09:41 - marriette b.

my question is is it true that yell dont pick the winners from the different city-or states seem like you only pick were the most people play i was told that the reason why gastonia people dont get pick is because we dont have enough people playing and i want too know is that true because we seem to be left out in left field some were NC Lottery
Well, the more entries you have, the better your odds. But all it takes is one lucky entry to win.

6/10/2014 09:20 - Carl Z.

Thank you. This Will be a Life-Changer!

6/10/2014 08:11 - jim H.

thanks for the info in the future i would like to see more prizes like motorcycles cars boats ship cruises beach vacations ect... you know what i mean.thanks again i love taking that second chance!

6/09/2014 10:13 - Hieu D.

If I buy a winning multi-state lottery ticket from another state, do I have to pay both state taxes? NC Lottery
That's a question for your tax preparer or a local CPA. Hope you won big!

6/09/2014 09:03 - omakus l.

Are the lucky zone drawings random, as 1 entry could win. Or more of secret race to the most entries will win? NC Lottery
Completely random. All you need is one lucky entry to win a prize.

6/09/2014 09:02 - Tom K.

what do you "use" the points for? NC Lottery
To enter drawings! Check out the Lucke-Rewards tab and click on "Drawings" to see which ones you can enter.

6/09/2014 08:52 - Cynthia B.

thank you for questions and answers.Did not know my odds were that high in winning,but I will continue to play.

6/09/2014 07:38 - Derrick W.

I've entered over 1,000 drawings & have never won so do people really win on these drawings NC Lottery
All the time! Check out the "winners" button under the "Lucke-Rewards" tab.

6/09/2014 06:46 - james h.

how come the winning person`s entry points are not posted to see how many they won with NC Lottery
This information does not come in when the drawings occur. We just get their name and contact info. Thanks for the question!

6/09/2014 05:52 - TOMMY S.

I've been keeping track of the amount of $, the amount of winnings, the no. of scratch-offs purchased and the no. of winning tickets for the last 4 years. My ROI averages 50%, and the no. of winning tickets per 100, averages around 25%. These figures seem pretty low for the amount of cash I'm spending ($2000+ this year already.)

6/09/2014 03:50 - Denver G.

Thanx for putting it in terms we can all understand. I realized when this 2nd chance thing started it would be very hard to win. The longer it goes on the more members it gets. The chances of wining will keep getting harder! That's the facts, except it or stop playing. The chances of wining the cash 5 bonus drawing is harder then wining the cash 5 it's self. 99.9 percent of us will NEVER win a life changing prize. You need except that and be okay with it! 300k members and growing! All I can say is "WOW".

6/09/2014 03:44 - daniel m.

how come I get conformation on my entries only sometimes

6/09/2014 02:22 - Bobbi B.

Thanks for the information , was ve ry helpful.

6/09/2014 12:44 - jason r.

153 las vegas entries....where is my lucky penny.

6/09/2014 12:33 - jason r.

$765 worth of ceasar tickets entered just last month, 153 tickets....would LOVE to find out how many tickets the winners entered..does the NC lottery discriminate against too many entries? seems I've been wasting my time for the last year and a half NC Lottery
It really is the luck of the draw. The Lucke-Rewards drawings are an extra second-chance provided by the lottery for those who purchased non-winning tickets. We will continue to try and bring you more interesting drawings and wish you the best of luck.

6/09/2014 11:25 - Melrose W.

If there is no identification of North Carolina Lottery showing up on phone calls and only numbers such as 1-855-243-7896 it may be anyone telemarketer or anyone calling,so hopefully your number for contacting prize winners are made presentable that we know it is you. I am waiting patiently for my call

6/09/2014 10:27 - Brian D.

300,000 active accounts and each person enters just 1 ticket once a day is equals very slim odds. That's NINE MILLION entered tickets!!! Would be nice to see more prizes given away to offset the continued growth on the lucke-zone website.

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Top five Lucke-Rewards questions get answered

June 9, 2014 Posted by NC Lottery at 10:02 AM

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