Welcome to the new NC Lottery

November 7, 2017 Posted by NC Lottery at 12:00 PM

It’s a brand new day with a new look, new location and new approach for the N.C. Education Lottery’s website and mobile app.

Our new website is mobile first. That’s because most of you come to us using your mobile device. Whether you are reading us online or from your phone, you’ll find the website easier to read, navigate and just get done what you want to get done.

And yes, as of today, the app has a built-in ticket checking function. You can scan your own tickets to see if you have a winner.

These are big changes and may take a bit of getting used to. So keep a couple of things in mind.

There’s just one website now, not two. The Lucke-Zone has been retired. Your log-in is the same.
If you buy draw games on the website, you’ll now do Online Play. It’s no longer called Subscription Services.
If you participate in our Lucke-Rewards program, you will still access Lucke-Rewards as a member of the Player’s Club.

Your credentials are still good. We did a nice face-lift on our app. We hope you like it. But we did so much new work on it that we can’t just do an update. You can obtain the new NC Lottery Mobile App from your app store.

Apple users can get their new app now. Just search: NC Lottery Official Mobile App. If you are an Android user, the new app should be available within 24 hours.

For giving the new app a try, folks who download the new app and sign in for the first time get a one-time bonus of 500 Lucke-Reward points. Enjoy. Good luck with your entries into our weekly or monthly drawings.

On both the website and the app, you can do everything you used to do. It’s just going to be easier and a better overall experience.

We’re here to help with any questions. You can call our Customer Service at (877) 962-7529 or email playerinfo@lotterync.com. If you have a question about the new app, please call (855) 767-1863. And check out our new FAQs.

250 COMMENTS

10/04/2024 11:01 - Linda L.

Please delete my account NC Lottery
Hi Linda, to close your account just call Customer Support 24/7 at +1-866-934-0289 or you can reach them by email at customersupport@mail.nclottery.com.

8/05/2024 03:30 - Asmet c.

Lying thieves!!!

12/23/2022 02:55 - James R W.

My Geolocation cannot be found by the nceducation lottery. The weather app can find it. Williamston, nc 27892 NC Lottery
Sorry about that, James. Please call Online Play Player Support at 866-934-0289 any time and someone will be able to help you with your Online Play account.

11/08/2022 11:16 - John G.

How can I delete my payment method?NC Lottery
Hi, John! In the "Account" tab on the app, you can click on "Deposit Funds" to add a new payment method to your account. If you need help changing or removing a payment method, please visit https://nclottery.com/Help and our Online Support folks can help you with that request. Hope this helps!

11/08/2022 11:14 - John G.

How can I delete my payment method information?

8/22/2022 09:58 - Lina B.

Can you please delete my account?NC Lottery
Lina, due to identity security concerns, online accounts cannot be deleted. If you wish to no longer participate in our NC Lottery online games and rewards you can choose to “self-exclude” - you can find this option if you click on your username, select "My Account" and you will see "Self-Exclusion" under "Responsible Gaming." Hope this helps!

8/21/2022 10:17 - Lina B.

Please completely delete/deactivate my account and do not share my email address with any other entity.NC Lottery
Hi, Lina! We take the security of our player’s information very seriously. Due to identity security concerns, online accounts cannot be deleted. If you wish to no longer participate in our NC Lottery online games and rewards you can choose to “self-exclude”. Please note that during an exclusion, you will not be able to sign into your account to participate in Lucke-Rewards, second-chance drawings, promotional activities, and Online Play Services. An exclusion cannot be reversed.

7/22/2022 09:24 - Deanna P.

How do i use the money to buy tickets in my wallet balance?NC Lottery
Hey there, Deanna! When you are on the checkout screen, you will have the option to choose a payment method and can select your wallet balance to pay for your purchase.

5/30/2022 08:37 - David R.

Please completely delete/deactivate my account and do not share my email address with any other entity.NC Lottery
Hi, David! We take the security of our player’s information very seriously. Due to identity security concerns, online accounts cannot be deleted. If you wish to no longer participate in our NC Lottery online games and rewards you can choose to “self-exclude”. Please note that during an exclusion, you will not be able to sign into your account to participate in Lucke-Rewards, second-chance drawings, promotional activities, and Online Play Services. An exclusion cannot be reversed.

4/17/2022 12:59 - Delores L.

How do you logout there is no icon to logout! NC Lottery
Hi Delores, we're sorry you are having trouble. Please open the main blue drop down menu on the right hand side and scroll to the very bottom where you should see a "Log Out' button. Good Luck!NC Lottery

2/04/2022 12:20 - Jacqueline D.

Why can’t I purchase lottery online? Does my out if state phone number has anything to do with the location?NC Lottery
Hi there, Jacqueline! We apologize for the inconvenience. The area code for your phone number should not impact your ability to purchase lottery tickets online, but your geolocation does - this means you must be located within NC borders at the time of purchase to be able to buy our tickets online. If you are within NC and still experiencing difficulty, please reach out to our Online Support team at https://nclottery.com/Help and a member of our team will assist you.

1/19/2022 08:48 - Shandre A.

I want to delete my accountNC Lottery
Hi there, Shandre! We take the security of our player’s information very seriously. Due to identity security concerns, online accounts cannot be deleted. If you wish to no longer participate in our NC Lottery online games and rewards you can choose to “self-exclude”. Please note that during an exclusion, you will not be able to sign into your account to participate in Lucke-Rewards, second-chance drawings, promotional activities, and Online Play Services. Please know that an exclusion cannot be reversed. Hope this helps!

1/09/2022 05:57 - LaToya W.

Hello, I would like my account deleted NC Lottery
Hi Latoya, due to identity security concerns, online accounts cannot be deleted. If you wish to no longer participate in our NC Lottery online games and rewards, you can choose to “self-exclude”. Please note that during an exclusion, you will not be able to sign into your account to participate in Lucke-Rewards, second-chance drawings, promotional activities, and Online Play Services. An exclusion cannot be reversed. Click on your username in the top right corner, select "My Account" and select "Self-Exclusion" if you wish to no longer participate. Hope this helps!

10/07/2021 05:33 - Shannon t.

I want to delete my accountNC Lottery
Hi, Shannon! We take the security of our player’s information very seriously. Due to identity security concerns, online accounts cannot be deleted. If you wish to no longer participate in our NC Lottery online games and rewards, you can choose to “self-exclude”. Please note that during an exclusion, you will not be able to sign into your account to participate in Lucke-Rewards, second-chance drawings, promotional activities, and Online Play Services. An exclusion cannot be reversed. Click on your username in the top right corner, select "My Account" and select "Self-Exclusion" if you wish to no longer participate. Hope this helps!

10/04/2021 06:36 - Julie K.

Geolocation STILL DOES NOT WORK. When do you plan to fix this? Every other site works with the location. My wireless card is enabled or I wouldn't be using WiFi. My location is turned on (I added it myself) for nclottery. The issue is on your end; not the user's. Please fix this.NC Lottery
Hi Julie, we're sorry to hear that you're experiencing this problem and apologize for the inconvenience. Please reach out to our technical support folks at https://nclottery.com/Help or 1-855-767-1863 so we can look into why this is happening. Thanks for reaching out!

7/21/2021 10:34 - Lindsay B.

Can I use my money in my account at the NC lottery machine at the store to purchase tickets? NC Lottery
Hi Lindsay, unfortunately there is not an option to purchase tickets using your lottery account balance from a lottery vending machine. Sorry about that.

4/17/2021 02:23 - Janet L.

My visa debit card expired and my auto renews have been canceled. I keep trying to add my new MasterCard bank debit care info but it keeps saying “this payment method is not supported” what’s going on???? NC Lottery
Hi Janet, we apologize for the inconvenience. Please get in touch directly with our Online Play customer service team who will investigate the issue further. https://nclottery.com/Help

2/08/2021 10:43 - Alisa A.

i keep trying to scan a ticket but it wont let me. i tried the mobile version and it wont work. wtfNC Lottery
Hi Alisa, sorry about that. First make sure you haven't been logged out of Online Play. Then if it is still not working, check to be sure that your app is up to date. Once you have tried both of those things, if there is still a problem you might have to call Online Play Customer Service. Their number is 1-866-934-0289. Thanks, we appreciate your patience.

2/05/2021 06:23 - David B.

i wish to renew my auto play but can't find the the tab to do so on your web site. NC Lottery
Hi David, after selecting your numbers and adding tickets to your cart, you can add the "auto-renew" option to the numbers you've selected prior to completing the purchase.

2/05/2021 09:29 - David B.

How do i verify my location if i use auto renew?NC Lottery
Hi David, follow these steps to ensure that location services can verify that you are in NC: 1. Wi-Fi turned on (not required to be connected) 2. GPS is ON 3. Location Services (iOS) or High Accuracy (Android) are enabled 4. Location Shared in the App Permissions (NC Lottery Mobile App, or Browser App). Hope that helps!

1/05/2021 10:09 - Tynisha C.

I'm trying to turn on the notification how do iNC Lottery
Hi Tynisha, the process to turn on notifications will vary depending on what device you are using. If you call Online Play Customer Service at 866-934-0289 they should be able to help you out.

12/04/2020 03:46 - Robert R.

I can't add money to my account when I got add to wallet it always takes me to the page where you select a gameNC Lottery
Hi Robert, please make sure you are using the latest version of our app, if you continue to have issues funding your account please reach out to our technical support team at https://nclottery.com/Help

11/25/2020 11:31 - Annyanna H.

Hello. Is there a fix in the horizon for the geo location error?? I was able to add funds, made 1 purchase and now I can't make any purchases. I've seen the response to call customer service and of course my location is already turned on for this site. There's no point in having an account if it can't be used to purchase tickets. I can't withdraw remaining funds or even delete this account. Wish I would've read the comments prior to creating an account. This is quite frustrating and the complete opposite of being convenient.NC Lottery
Hi Annyanna, we are required by law to verify players on in North Carolina when they play the NC lottery. However, we're sorry you are experiencing issues with geo-location. Please reach out to our online tech support team, they should be able to assist you with any settings on your devices regarding location. You can contact them by phone, chat or email here: https://nclottery.com/Help

10/28/2020 08:30 - Sharon J.

It will not let me logout of my account NC Lottery
Hi Sharon, To log out of your account, just click on your username and then click the "Sign Out" button. If you aren't seeing that button, please try hitting CTRL - on your keyboard to zoom out so you can view the full menu.

9/03/2020 05:14 - Phyllis H.

I can’t logout of my account on my cell phone. I just get spinning circles on the account page.NC Lottery
Hi there Phyllis, If you click on the blue icon in the upper right corner, you should see the option to sign out in that drop-down menu. You will also be automatically logged out after 12-15 minutes of inactivity.

8/12/2020 12:56 - Jade P.

Hi, I see comments have been left below but are not fixed. Not being able to log out of accounts is a serious security issue.I’ve zoomed out but that does not let a user select a button, not on safari and iphone. If only one browser works with this site, that should be stated. If it’s this hard to log out, likely thousands of accounts can be compromised. NC Lottery
Hi Jade, Thanks for bringing this to our attention, we will have our website team look into this. One of our primary concerns is to keep your private information safe. This means in addition to having the option to manually log out, your account will automatically sign out if you don’t use it for approximately 15 minutes.

6/28/2020 05:56 - gene p.

i am on a lap top and enter tickets but months now cannot enter tickets place where tickets are enterwill not come up NC Lottery
Hey there Gene, we're sorry to hear you're experiencing issues entering your tickets. Please send an email to our helpdesk and our technical folks should be able to assist you further. They're available 24/7 https://nclottery.com/Help

5/19/2020 03:24 - Anita R.

I want to account my account

5/18/2020 12:55 - Camille F.

I keep getting a "can't verify location" message when I try to purchase tickets. NC Lottery
Sorry about that Camille! We have a few suggestions that might help. First, if you are using a mobile device, make sure you have location sharing enabled for the app and your phone. If you are on a computer, please make sure you have allowed your location to be shared in your browser settings. If that doesn't resolve this, please reach out to our online support team at nclottery.com/Help and they can look into alternate solutions.

4/27/2020 03:26 - katrina a.

Hi, how do you purchase the pick 3 or pick 4?NC Lottery
Hi Katrina, Pick 3 and Pick 4 are only available to play in-store, so if you wish to play those games, you'll need to visit your favorite retailer to purchase tickets. They should have play slips available that explain how you can play. Good luck!

2/16/2020 03:14 - Thomas C.

You need to put the sign out button in a better place or re-do your web site. It is not good when one has to play with the zoom to find buttons. Find a new web designer.NC Lottery
Hi Thomas, thank you for sharing your feedback. The folks that work on the design of our website and app read this blog and appreciate player feedback.

1/12/2020 05:40 - Deborah J.

how do I use the money that I have in my wallet to purchase tickets?NC Lottery
Hey Deborah, All you have to do is visit the "Play Now" page (https://nclottery.com/Play) and select the "Buy Now" button for the game you're interested in playing. Then, all you have to do is follow the prompts to make your selections and complete the checkout process. Good luck!

1/11/2020 11:08 - Colin W.

I cannot find the logout button/link on the website?? Can anyone help me? also, the paypal funding doesn't work (I put in the amount and nothing happens and my bank is linked). best way to cancel my account? NC Lottery
Hi Colin, You can find the logout button by clicking your username and then choosing "Sign Out" from the drop-down. If it isn't showing up, you'll need to zoom out on your browser to see the button. For questions regarding your account, we encourage you to get in touch with our help team at nclottery.com/Help. However, we do have one suggestion that might help, PayPal funding will not work if you have it linked to a credit card. Please double check that your PayPal account is using a debit card.

11/30/2019 10:36 - Sherron K.

How to enter numbers online on a 2nd chance game?NC Lottery
Hey Sherron, Entering is easy! All you have to do is you enter a ticket for Lucke-Rewards points by scanning or manually entering the barcode. If the game has a second-chance promotion, you will receive your points and entries automatically when you scan the ticket to collect points. That means even more chances to win! Hope this helps!

11/25/2019 11:59 - BRIAN W.

NC Lottery Commissioner needs to FIRE the technicians that set up the online site for computers... according to WECT News.. it has been down since October 27th... no one can enter the Lucke Rewards tickets... so don't waste your time trying. A suggestion go back to the Old Website... "If it ain't broke don't fix it..." and the old one was just fine. Or maybe this is a corrupt way to keep North Carolinians from entering the Lucke Rewards drawings and therefore not allowing us an opportunity to win on the 2nd Chance drawings... NC Lottery
Hi there Brian, Everything is up and running on our end. Most folks have been able to enter tickets and drawings without issue. We want to help figure out why you haven't been able to enter your tickets. Can you please share a little more info about what happens when you try?

11/11/2019 10:19 - Evelyn P.

Please go back to the old way of scanning tickets for points!! It is so time consuming now. I have to scan one barcode and type in the other. Why are both required now when they went in fine before with scanning just one barcode? Also still can't find "logout" button. I think someone forgot to perform a user-experience task before launching this new website! NC Lottery
Hi Evelyn, thanks for sharing your feedback. We apologize for the inconvenience of not being able to automatically scan your tickets. We're asking everyone to hold on to their tickets until the issue has been resolved. As far as successfully logging out, please click your username in the upper right hand corner of your dashboard. The select "Sign Out" at the bottom of that menu. If you're not seeing the option to log out, please hit CTRL on your keyboard, as your screen is probably too zoomed in to see the option. Hope this helps!

11/10/2019 12:04 - Barbara D.

I log into the lottery website but when I use the drop down menu it doesn't bring up my info just a constant circle like it's working on it but never works!!

11/05/2019 04:54 - LORD K.

your tecs have screwed your lotto to *NC Lottery
Hi Lord, While you are free to express opinions positive or negative, please avoid using vulgar language in the comments as those words will be removed. You can view our social media policy here: nclottery.com/rules

10/30/2019 07:23 - Mike W.

Why do I have a big yellow field that I can't close out instead of my account info? NC Lottery
Good morning Mike- In order to clear the yellow screen make sure that you're only logged into the lottery's website on one browser or web tab. If you are, go ahead and push the CTRL button on your computer and refresh the web page.

9/17/2019 04:45 - Gerald H.

cannot buy tickets of validate geo locationNC Lottery
Hi Gerald, Sorry about that! Please make sure you have location sharing turned on in your browser settings. Then, double check that you have enabled your wireless card as well. That should allow the geolocation service to locate you. If you continue having issues, please give our online support team a call at 1-855-767-1863.

8/14/2019 08:50 - Donna P.

How to delete messages?NC Lottery
Hi Donna, Messages in your message center cannot be deleted. The reason we don't have the option to delete messages is because our goal was to utilize it as a way of record keeping for our players. Messages will archive once you have seen them, so if the volume of messages is bothering you, you can always just filter them by "New" messages only.

7/24/2019 08:14 - Chris B.

After getting off the phone with an agent it's my understanding that if I am connected to my router via ethernet and not wifi I am not welcome to spend my money on your website. Well, adios to you as well.NC Lottery
Hi Chris, sorry to hear you are having trouble. You should still be able to make a purchase as long as your wireless card is enabled.

7/19/2019 05:47 - Betty Ann C.

I am getting the Geo locator on my laptop, am not able to use the money in my account to purchase a ticket. Help!NC Lottery
Hey Betty Ann, Sorry about that! Please make sure you have location sharing turned on in your browser settings. Then, double check that you have enabled your wireless card as well. That should allow the geolocation service to locate you. If you continue having issues, please give our online support team a call at 1-855-767-1863.

7/17/2019 08:47 - Ray K.

Can't buy tickets online via pc after having done so for over a year. I don't want to talk to someone on the phone, I want it to be fixed back the way it was. Use the KISS principle for crying out loud. NC Lottery
Hi Ray, sorry to hear you are having trouble buying tickets online. Instead of talking with someone on the phone,there is also a live chat line and a help request form that you could fill out insteadhttps://nclottery.com/Help

7/15/2019 12:21 - Curtis M.

Also, why is it that the website had no issue taking my money and adding it to my funding account, but when I actually try to use those funds, you can't determine my location? If that's the case, why are you taking my money?NC Lottery
Hi Curtis, sorry to hear you are still having trouble with the geolocation, we recommend you give our online support team a call at 1-855-767-1863 and they can troubleshoot the issue with you.

7/15/2019 12:17 - Curtis M.

"Hi Curtis, the geolocation service uses signals from multiple WiFi routers to triangulate your location." I'm wifi. I have a direct ethernet connection with a local IP address provided by my ISP. Wifi has literally nothing to do with it.

7/15/2019 08:21 - NC Lottery

Hi @CURTIS M, We sincerely apologize for the inconvenience this has caused you. We recently shared an update to our geolocation service that is causing some issues for users, but we have a few suggestions that might help fix the problem on your end. First, please make sure you have enabled location sharing in your browser settings. Then, double check that you have your wireless card enabled. If you complete those two steps, that should solve the issue. But if you continue to have trouble getting it to work, the folks on our online player support system are best equipped to help find another solution. They can be reached via phone at 1-855-767-1863.

7/14/2019 09:42 - Curtis M.

Why is it that you can't seem to determine my location, but all I need to do is type "What is my ip" into Google to find out my IP, ISP, and Location? Why is it so difficult for the so called "education" lottery?NC Lottery
Hi Curtis, the geolocation service uses signals from multiple WiFi routers to triangulate your location.

7/14/2019 09:30 - Curtis M.

Geolocation does not work. I have been purchasing tickets online for over a year with no issues. I log in to extend play this week and now you can't verify my geolocation. I've tried from a wired desktop computer, a cell phone and laptop over wifi, a cell phone over mobile data and I've tried 4 different browsers on the desktop. Nothing works. You guys need to get it together because the issue is clearly on your end based on all these other comments.NC Lottery
Hi Curtis, please see our reply above.

7/04/2019 08:50 - korey e.

I have not been able to purchase any tickets for over a month now due to the website saying it could not verify my geo location. I have reset my modem and router and that still doesnt help. I have tried using my android phone, but it hangs up when trying to verify my location with wifi on and off. What is left to try to get my geo location working or is it the website?NC Lottery
Hi Korey, We want to help. If you are using a mobile device, please try deleting and reinstalling the app and then turning location services on for your phone and the app. On your computer, please try enabling location sharing in your browser and also enabling your wireless card. If this issue continues, please call our online support team at 1-855-767-1863.

7/01/2019 09:08 - Robert M.

Your geolocation doesn't work. Ive done everything right on my end and nothing helps. I want to cancel my account. How do I do this?NC Lottery
Sorry to see you go Robert. You may be able to deactivate your account by submitting your request via the ‘Online Support Help Form’ at https://rewards.nclottery.com/helpform. Please include your username and the email address you use to log into the account. If you have upgraded to an Online Play account, it cannot be deactivated. You can exclude yourself from buying online for a set period of time, or indefinitely, by using the ‘Self-Exclusion’ option under ‘Limits’ in your account settings at https://rewards.nclottery.com/settings/selfexclusion.

6/26/2019 06:31 - Daryl C.

Your geolocation doesn't work. Ive done everything right on my end and nothing helps. When I retry geolocation as indicated by an icon on the page that tells me I cant be located it says your system is unavailable. Why would it be unavailable if its working correctly?? The responses I get are very annoying. These vague emails that only tell me why geolocation is important and nothing about why it's not working are another indication that you guys don't have a full grasp on this issue within your system.NC Lottery
Hi Daryl, sorry you have received unsatisfactory responses. We want to help you figure out the problem. Have you already enabled location services and wireless card? Let us know if you did that and we can try and find another solution.

6/16/2019 10:44 - Reuben B.

Iam trying to scan lucke- zone tickets,scan page will not work.why? NC Lottery
We’re sorry you’re having trouble with our ticket scanner. Please give our online support team a call at 1-855-767-1863 and they can help troubleshoot the issue you are having!

6/13/2019 08:45 - Crystal P.

I am having the geo location location problem also trying to purchase via laptop. It was so easy before. I hope you get this issue resolved soon.NC Lottery
Hi Crystal, We’re sorry you’re having trouble the geolocation. Our geolocation service was recently given an update and has been causing some issues for users. Check to make sure your location sharing and wireless cards are enabled. If you still have trouble, please give our online support team a call at 1-855-767-1863 and they should be able to help.

6/11/2019 07:27 - Gregory R.

I'm having the same problem as Phil below. We use the internet because we don't want to talk to people on the phone. Just give us the solution please.NC Lottery
Sorry to hear that you are having trouble with the geolocation, Gregory. Our geolocation service was recently given an update and has been causing some issues for users. If you don’t wish to call our online support team there is also an online support form you can fill out or you can choose to chat live with one of our support team members. Both options are available here:https://nclottery.com/help Hope it helps!

6/04/2019 09:04 - Phil B.

Can't buy any tickets on my computer! Why did someone have to screw up simp-le online ticket buying? This keeps popping up. Could not validate Geo Location Your device did not return any location information. Mobile data connection: make sure "High Accuracy" Location Services are enabled. WIFI connection: make sure your device is in range of multiple wireless connections. Please address the items above, then try again. [boundary] NC Lottery
Hi Phil, Sorry to hear that you're having trouble with the website. We recently shared an update to our geolocation service for the website and app that is causing some issues for users. Please give our online support team a call at 1-855-767-1863 and they should be able to help.

6/01/2019 10:27 - Kim H.

I primarily buy tickets on my windows PC. For the last few days, I am getting the "Geo Location" message, and cannot purchase tickets. Please help.NC Lottery
Hi Kim, can you send us a screenshot of the message you are seeing? Please send it to NCELSocialMedia@lotterync.net If you continue to have issues purchasing tickets please reach out to our tech support team at 1-855-767-1863.

5/31/2019 10:18 - Jay E.

Please cancel my account! Thank you NC Lottery
Hi Jay, You may be able to deactivate your account by submitting your request via the ‘Online Support Help Form’ at https://rewards.nclottery.com/helpform. Please include your username and the email address you use to log into the account. If you have upgraded to an Online Play account, it cannot be deactivated. You can exclude yourself from buying online for a set period of time, or indefinitely, by using the ‘Self-Exclusion’ option under ‘Limits’ in your account settings at https://rewards.nclottery.com/settings/selfexclusion.

5/31/2019 05:59 - ralph d.

can't purchase online ticket due to geolocation errorNC Lottery
Hi Ralph, we recently updated our iOS and Android apps and our players need to update to the latest version to fix this error. If you have an iOS device you can update through the Apple App Store. If you have an Android, please delete the app and re-install using the instructions on this page https://www.nclottery.com/MobileAppAndroid If you still have connection issues please call our tech support line at 1-855-767-1863

5/24/2019 10:07 - Reuben B.

Yes I am trying to scan tickets but can't. Reuben NC Lottery
Sorry you're still having trouble, Reuben. Check out our FAQ page to see if the specific issue you're having is addressed. If not, please give our online support team a call at 1-855-767-1863 so they can take a look. https://www.nclottery.com/FAQ#FAQLuckeRewards

5/20/2019 02:42 - Reuben B.

Lucke-zone scan is not working why?NC Lottery
Hey there Reuben! Everything seems to be working on our end. Are you trying to collect points or check a ticket?

5/11/2019 01:37 - Patricia B.

Please deactivate this accountNC Lottery
Hi Patricia, We're sorry to see you go. You can deactivate your account through Online Support Help Form. In the "Description of Issue" field, indicate that you would like to deactivate your current account. Be sure to include the username and email address associated with the account. Once you submit the form you will no longer be able to sign into the Player's Club or participate in the Lucke-Rewards program with the deactivated account. Accounts that have been upgraded for Online Play cannot be deactivated. However, if you have upgraded your account and wish to exclude yourself from buying online, use the Self-Exclusion option under Limits on the Settings page.

3/04/2019 06:58 - Gloria R.

Hi, I've recvd my entries for upcoming draws and recvd points. How are the points to be used? NC Lottery
Sounds like you entered tickets for second-chance drawings and then received the Lucke-Rewards points for entering your tickets. You use your Lucke-Rewards points to enter weekly and monthly Lucke-Rewards drawings. You can learn more here. https://www.nclottery.com/Lucke-Rewards

1/27/2019 07:45 - Teresa D.

I live in Virginia I come to North Carolina 10 times a week & play NC Lottery... Are my tickets for 2nd chance Lucke-Rewards drawings valid, if i live out of state? NC Lottery
Hey Teresa! Yes, your entries are being counted! Anyone inside or outside of NC may participate in Lucke-Rewards and second-chance drawings just as long as the tickets were purchased in North Carolina.

1/12/2019 02:38 - Varkayuel H.

How do I update my address NC Lottery
Hi Varkayuel- if you call 1-855-767-1863, someone should be able to walk you through the process.

11/26/2018 08:52 - Ka Baw H.

I would like to delete my no education lottery account that I created online . Could someone help me with this to delete my account please thank you so muchNC Lottery
Hi, you can deactivate your account by submitting a request using this form: https://rewards.nclottery.com/helpform You can also prevent online play on your account for set period of time, or indefinitely, using this form: https://rewards.nclottery.com/settings/selfexclusion

11/25/2018 12:16 - Kathy S.

How do I do the second chance scratchers NC Lottery
Kathy- First, make sure you're a member of our Lucke-Rewards Players Club. You can do that by going to nclottery.com and scrolling down to the bottom of the home page. Once you create an account you can enter your tickets by going to your player dashboard and clicking on the "Collect" icon. This will let you enter the number that's on the back of the ticket to collect points. once you have your points you can then go "Enter" icon and choose which drawing you'd like to enter.

11/19/2018 07:03 - angelina R.

how do i enter my tickets in for 2nd chance drawings NC Lottery
Hi Angelina, To be entered into a second-chance drawing for a ticket, all you need to do is log into your account and click the "Collect" icon. There, you can scan or manually enter the ticket info and by doing that you will receive Lucke-Rewards points, as well as be automatically entered into the second-chance drawing for that ticket. Hope this helps!

10/26/2018 06:45 - andrew a.

what is the limit on online purchases? NC Lottery
Andrew- When purchasing with Online Play, the weekly "play" total of all subscribed games many not exceed $70.00.

10/22/2018 08:50 - Bobby F.

"The system is currently unavailable. Thanks for your patience" Will the system be available before the next drawing on Tuesday 10/23/18? It apparently has been down for several days. No deposits can be made to purchase tickets. NC Lottery
Hey Bobby, Our apologies for the inconvenience. Due to a high volume of website traffic, our site is experiencing a slow down for many users. Our web team is working quickly to find a solution, but have not finalized anything yet. Some users have been successful in making their Online Play purchases. You could try log out and back in to see if you get through. Thanks for your patience.

10/22/2018 08:41 - Heather V.

Adding funds is still not working any idea if this will be resolved today?NC Lottery
Hey Heather, Our team is working quickly to try and find a solution to this, but do not have a timeline yet for the fix. Some users have reported being able to finalize their Online Play purchases. You could try log out and back in to see if that helps. Our apologies for the inconvenience.

10/21/2018 07:09 - Lee T.

Are there still technical difficulties? I’ve been trying to fund my wallet so I can buy tickets for tonight. NC Lottery
Hi Lee, Unfortunately many users are still reporting difficulties finalizing their Online Play purchases. Our web team is working to find a solution. We apologize for the inconvenience.

10/20/2018 09:03 - Anna D.

fyi, have not been able to make a deposit since Thursday 10/18... "technical difficulties" NC Lottery
Good morning, Anna. We apologize for the inconvenience. A team has been working to improve performance. Please try again today after signing off and logging back in.

10/20/2018 02:19 - Jordan B.

Is there an ongoing issue with funding your wallet? I’ve been having issues all morning. NC Lottery
Good afternoon, Jordan. We were still having issues this morning, but hope that improvements we have made are working this afternoon. Please try again. Make sure you log out and log back in before you do. We apologize for the frustration this morning.

10/20/2018 08:13 - Thurl C.

I bought tickets online so I do not have a scan code. How do I enter them in the lucke- rewards? NC Lottery
When you purchase draw tickets through Online Play, Lucke-Rewards points will be automatically added to your points balance.

10/19/2018 07:47 - Lauren K.

The lucke-rewards must be down on the website. I cannot access it on my phone or laptop. The strange thing is that everything else on the website works other than entering in your tickets for a second chance type reward. I tried downloading the app and nothing ever came up besides the logo of the lottery. Please get this fixed so I can enter my tickets into the rewards NC Lottery
Good morning. Lauren. Please try again today. Due to the record Mega Millions jackpot, we experienced a high volume of traffic to our website and app. We apologize for the inconvenience and we are working to get this issue addressed, both in the short-term and the long-term.

9/15/2018 12:11 - Chris N.

As an online user, will I be notified if I have a winning ticket, or do I need to look it up from the winning number notifications emailed to me? NC Lottery
Chris- When you win, you will receive an email notifying you that you have won. For security purposes, we will not state the winning amount in the email. The amount will be displayed in your account in the Message Center. Good luck!

7/31/2018 05:54 - Judy B.

where do you enter tickets for the second chance if you have no cell phone? NC Lottery
Hi Judy, you can enter tickets manually on our desktop site as well. Just log in to your account and then click the "Collect" icon. There you will enter the tickets for Lucke-Rewards points and you will also be entered into the applicable second-chance drawing for that ticket. You can check on your entries by vising the "Draws" page and clicking on the "Second Chance" tab at the top. Be sure to select "All" from the drop-down menu. There you will find any entries you have in each drawing. Hope this helps!

7/09/2018 07:21 - Paul B.

why can't I accest lucke-rewards to enter tickets NC Lottery
Hi Paul, Please see our response on your other comment. Thanks!

7/09/2018 07:19 - Paul B.

Web site not working once I log in and smartphone app not working either. Why are there so many issues with the new site and app?NC Lottery
Hi Paul, Our technical team is aware of a network issue. They are working quickly to find and resolve the issue as soon as possible. We apologize for any inconvenience this has caused.

6/28/2018 10:53 - Reuben B.

My name is Reuben Boone,my scan page will not work.Why?NC Lottery
Hi Reuben, We're sorry you're having trouble with the scan page! Please give our online support team a call at 1-855-767-1863 and they can take a closer look. Thanks!

6/23/2018 06:03 - Desmound M.

Why can’t my account be deactivated? NC Lottery
Hi Desmound, may be able to deactivate your account by submitting your request via the Online Support Help Form at https://rewards.nclottery.com/helpform. Please include your username and the email address you use to log into the account. If you have an Online Play account, it cannot be deactivated. You can exclude yourself from buying online for a set period of time, or indefinitely, by using the Self-Exclusion option under Limits in your account settings at https://rewards.nclottery.com/settings/selfexclusion. Please let us know if you need any more information.

5/29/2018 09:09 - Connie G.

I want to cancel I have not played nor have I paid. I called and girl said she would send me link to cancel and she lied, I haven't received. please cancel NC Lottery
Hi Connie, To deactivate your account, please submit your request via the Online Support Help Form at https://rewards.nclottery.com/helpform. Be sure to include the username and email address associated with the account. If your account has been upgraded for Online Play, it cannot be deactivated. However, you can exclude yourself from buying online by using the Self-Exclusion option under Limits in your account settings at https://rewards.nclottery.com/settings/selfexclusion. Please let us know if you need any further assistance.

5/27/2018 12:58 - Phyllis A.

Where on the NC Lottery website can I update my address information?NC Lottery
Thanks for reaching out, Phyllis. We make every effort to protect your personal information, so that's something you'll need to connect with our customer service department about. You can reach them at 1-877-962-7529.

5/10/2018 06:53 - Jacquelyn S.

I love the app. What is the “Bet: N/A” referring to on the online tickets I have? NC Lottery
Hi there, Jacquelyn. Blog moderators are not exactly sure what you are referring to. Can you please provide additional information like what page on the app, etc.?

4/25/2018 09:42 - Drew C.

How do I find my 2nd chance entries? NC Lottery
Hi Drew, Once you are signed into your Lucke-Rewards account, you'll want to navigate to the "Draws" page at https://rewards.nclottery.com/drawings. From there, you will need to select the "Second Chance" tab at the top -- your entries will be found there. Please let us know if you need any further assistance!

4/24/2018 02:07 - Kathee L.

How long does it take before you see your small winnings deposited in your account? I won a few bucks in the Cash 5 but do not see that it was added to my balance. NC Lottery
Hi Kathee, Thanks for asking! Winnings under $600 are automatically deposited into your winnings wallet after the draw results are validated. You should see the winnings in your account by the following day. If you are still not seeing your winnings, please let us know and we will investigate it further.

3/31/2018 12:21 - Elaine R.

WHY do you make it IMPOSSIBLE to delete my account? Are you that paranoid that you will lose a few bucks??? NC Lottery
Elaine-If you call 1-855-767-1863, someone should be able to help you.

3/12/2018 02:10 - joesahapa m.

I cant find where to enter my 2nf chsnce drswings...i finally happen on it..i dont know how...now i used to be able to see how many entries i have total for each game i submitted for second chance each game but now i cant tell how many entries i have..very difficult ..not user friendly ..miss the old one dearly ..friendly spoken NC Lottery
Thanks for the feedback. Hope you like the new website better as you get more used to it.

3/07/2018 06:39 - david f.

i have been entering my tickets but when i log on i cant see where to enter them.also if i win a prise to large to put in my account and i do not have a phone will the notify me by email.thanks david. NC Lottery
Hey, David. On your dashboard, click on the Collect icon. That's for collecting points. When you want to use those points to enter a drawing, click on the Enter icon. If you win a Lucke-Rewards or second-chance drawing, you'll get an email about the win. If no response, the lottery will also follow up with a phone call and a certified letter. Good luck.

3/01/2018 01:08 - Mayette A.

Hi. How do online players claim their winnings if they don't have tickets? NC Lottery
Hi there, Mayette. If you purchase a ticket online and win, your winnings are deposited into your account. Unless your winnings are so large you must come into headquarters to claim.

1/31/2018 04:10 - Alan B.

i try to checkout. i receive this: There was an error retrieving your cart. Please try again later why? NC Lottery
Hi there, Alan. For the quickest response to immediate issues we recommend calling our tech support line at 1-855-767-1863 or messaging online support at https://rewards.nclottery.com/helpform

1/20/2018 01:02 - Matthew D.

Why can I not enter funds into my wallet so that I can extend my ticket/draws without having to call customer service? The whole point of the website is so I don't need to call customer service or wait in line at a store. This website is riddled with BUGS. NC Lottery
Hi Matthew, we’re sorry you are experiencing issues with entering funds. For the quickest response to immediate issues we recommend calling our tech support line at 1-855-767-1863 or messaging online support at https://rewards.nclottery.com/helpform Please let them know your device and browser and that you are not able to enter funds. They should be able to assist you with getting to a fix for the issue.

1/11/2018 12:10 - Ciara M.

I cannot enter my ticket for luck rewards? Where is the entry? NC Lottery
Open your player dashboard. Select the bottom left icon, "Collect" you can enter your tickets manually on the website, or you can enter them by scanning the bar code on the app.

1/07/2018 04:35 - Judy B.

just tell me where to enter 2nd chance,I don't have a phone! NC Lottery
Hi there, Judy. Go the the lottery website and login to your player dashboard on the top right corner of the page (it's in a blue box.) Once logged in, click on your username in the same box. That opens your player dashboard. Select the "Enter" icon towards the bottom left.

1/07/2018 06:17 - Diana L.

Where are the winners listed of the Lucke Rewards games? NC Lottery
Hi there, Diana. Go to your player dashboard or log in to the app. Select "Draws." It defaults to Lucke-Rewards drawings, so you have to select the tab, "Second-Chance." On the top right you will see two tabs/boxes. Unselect "My entries" and change the drop down from "Active" to "All" You will be able to see winners.

1/06/2018 06:00 - Ivy C.

Blog moderators want to help. Have you tried enabling your location on your device? If you are using the app, you must allow the app to access your location. If you are using a browser, try utilizing the app. Sometimes internet providers state your location is in a different state, or cellular providers state your location as where their headquarters is located. Geolocation is necessary for online purchases as law requires people purchasing NC Lottery games to actually be in the state at the time of purchase. Did enabling location work? If not, please let us know.

1/06/2018 10:16 - Michael T.

This program stinks. I mistakenly made two deposits. When I made my purchase an error popped up saying they could not geolocacte me. I called (they have limited hrs) and was told to contact my Internet provider. I requested a r3fund and the agent said they would check on how that might be done. Right now I am very uose. It appears the state hired a subcontractor to operate this and it's A TOTAL RIP OFF! You cannot simply cancel the account and get your money back. There is no easy way to contact them. I JUST WANT MY MONEY BACK! NC Lottery
See full response above.

1/06/2018 12:26 - sarah m.

I was scanning 2nd chance tickets before app was changed.been trying for 2 weeks through calls and emails,still cannot get scanner to connect.to enter 2nd chance page does not give me scan option.frustrating. NC Lottery
Hi there, Sarah. The option to scan a ticket is only available on the lottery's app. On the app, select the "Collect" icon on the top left. Then select the 'scan now' blue button. That will open up your camera. You can only have one bar code in view of the camera because the scanner is very sensitive. We recommend folding the ticket so only one bar code is visible. Hope that helps!

1/04/2018 10:08 - Lori E.

I hate this new site!!! It's so hard to find where you enter numbers for the second chance drawings and for rewards. I found it one time and now I can't find where I enter the numbers!! Make this easier like it was before! NC Lottery
Sorry our new site is frustrating you. We hope that as you use it, it will get as familiar to you as the old one. When you want to enter a Lucke-Rewards drawing, you use the Enter icon. For second-chance drawings, your entries are automatically done when you scan your ticket if it has a second-chance drawing as part of the game. To see your entries, use the Drawings icon. Thanks for giving this a try.

1/03/2018 09:53 - Athena C.

My question is what is the second chance about, because it says I have 4 entries. NC Lottery
Second-chance drawings give you a second-chance to win a prize on a scratch-off ticket. Some of the games offer second-chance prizes for cash or other prizes. For instance, you can win a Jeep in a second-chance drawing on our Jeep ticket or $1 million in a second-chance drawing with our Extreme Millions ticket. When you enter one of those tickets to get Lucke-Rewards points, you are automatically entered into the second-chance drawings. Good luck.

12/30/2017 11:40 - Michael R.

If I purchase powerball tix via app, will the app notify me if I am winner or do I have to manually check the numbers each time? NC Lottery
When you win, you will receive an email notifying you that you have won. For security purposes, we will not state the winning amount in the email. The amount will be displayed in your account in the Message Center. Learn more here. https://www.nclottery.com/FAQ#OnlinePlay

12/30/2017 09:53 - christa b.

I've deposited funds on my wallet but upon checkout there is an error message!!! Its been a times ive tried on different days and still cant purchase! Whats the point of depositing money ic you cant use it...??? NC Lottery
Please call Customer Service at 1-855-767-1863. Also, you can learn more about Online Play here.https://www.nclottery.com/FAQ#OnlinePlay

12/29/2017 08:41 - darlene C.

How do the points work? When I buy a ticket is deducted from the wallet? If I win the money is put in the wallet? NC Lottery
Members of Lucke-Rewards can scan in their tickets and get points that they can use to enter weekly and monthly Lucke-Rewards drawings. Learn more here. https://www.nclottery.com/Lucke-Rewards If you participate in Online Play, you fund your wallet and then use those funds to buy a ticket to one of the draw games eligible for Online Play. If you win $599 or less, the prize money is sent to your wallet. If you win more than that, you claim your prize at a lottery office. Learn more about Online Play here. https://www.nclottery.com/Play

12/28/2017 09:17 - Jarisa S.

Upon checkout I receive a message saying "Error retrieving your cart"please try again later. And I have already deposited the funds needed to cover the amount for the tickets. NC Lottery
Sorry you are having trouble with online play. Please contact Customer Services at 1-855-767-1863.

12/25/2017 07:28 - Jim W.

Where is the second chance entry scanner link hidden? NC Lottery
Jim- To find the scanner using the app go to the "Collect" icon and then select the scan tab. This will let you enter your tickets.

12/23/2017 03:14 - Lester M.

I can't get my scanner to come up running on a Coolpad with Android 5.1.1 NC Lottery
Lester- We're sorry your having issues with the app. If you call 1-855-767-1863, someone should be able to help you.

12/15/2017 05:50 - Clare B.

Hello. I can’t save signin and password. I have to keep doing it every time I am on. NC Lottery
Hi Clare- You will have to Sign-in every time. It's designed that way to protect your personal information.

12/08/2017 02:36 - Devondia P.

With all the money spent on tickets there should be more winners. NC Lottery
Last year, the lottery's prize expense was $1.54 billion, or $1.7 million on average a day. Most of the money raised by ticket sales goes to prizes. From $2.4 billion in sales, the lottery raised $622 million for education.

12/07/2017 07:05 - Bernice M.

I live in N.C. and the second chance is not working for me.

12/06/2017 08:40 - Jesse H J.

Where are the scratch Off?? NC Lottery
Good morning, Jesse. If you are asking where you get information on the scratch-off games, it is under the Games tab down at the bottom of the list. Here is a link. https://www.nclottery.com/ScratchOff

12/05/2017 02:06 - Steve D.

How do I get to Players Club on website? NC Lottery
If you scroll down to the bottom of the home page you can click on the section that says Lucke-Rewards. You can also go to "Play Now" and then choose "Lucke-Rewards".

12/02/2017 09:57 - Stephanie D.

I like the new design after I took time to learn where everything was. It always takes time to get use to something new but I figured it out. I like the one location for everything in lieu of two sites. I don’t have the app yet so no comment on that. The old website had everything shown briefly when you first pulled up the website. Now you just have to scroll down more. Maybe just making that change may help make it easier to view. Overall not bad.

12/02/2017 11:08 - EUGENE Q.

hate / it do not know how many points i have NC Lottery
You can see how many points you have by going to the "User Dashboard" click on the "Points" icon.

12/01/2017 03:24 - bradley s.

Looks like a child designed this new site. Thousands of web builders and programmers in RTP area, and we get this junk. Joke

11/30/2017 04:28 - joanie m.

I guess the new app is ok frezzes a lot if you go on second chance and try to look at my entry or expired it freezes up I miss lucke zone trying to get use to this new one I do love the fact you can check your tickets for winners now and scanning is faster going to play Keno tomorrow the first time only 1 place in Mooresville has it live wish me luck can't wait

11/28/2017 12:04 - jesse h.

Good job

11/28/2017 06:13 - Michael C.

I would like to know how to delete the messages. NC Lottery
If you are referring to Message Center messages on your dashboard, you cannot delete them. They are an archive and provide a history for you. Once you see them, and refresh the page, they will no longer be marked as “NEW” but will remain.

11/28/2017 01:31 - Debra S.

I DON'T LIKE the new set up!!!!!!!!

11/26/2017 01:21 - Connie G.

Why can I not get the site to take my Lucke Rewards numbers off the power ball ticket, or the mega millions ticket??? NC Lottery
Connie- If you call 1-855-767-1863 someone should be able to help you figure out what's going on.

11/23/2017 04:35 - Franz S.

Your new set up is for the Birds, not ordinary People!!!!!!!!!!!!

11/22/2017 06:12 - Sharonda M.

I love the new site easier to scan tickets in an to even check tickets to see if they are winners the new site has help to save time trips to the store to find out a ticket was not a winner good job on the site looking for more blogs an online free games NC Lottery
Thanks. Glad to hear you like it.

11/22/2017 02:10 - melvin c.

It is better for you, not us. You ARE NOT concerned about the people who pay your salaries with their hard earned money, or you would listen to them. I told you folks, YOU DO NOT MATTER to them.

11/19/2017 03:01 - Dean P.

This new format is horrible !!!! I thought by now it would've been changed back to the old one, nobody likes it what is wrong with you that you're not listening to everyone and putting it back the way it was,, I'm getting very frustrated which is a shame because I used to really enjoy interacting with the site and its format,, I am definitely considering cutting my lottery purchases way back if not completely South Carolina's right next door I'll start playing their, just change it back !!!!!!! NC Lottery
Hi, Dean. We care about what our players think, which is why we updated our format to make it more user friendly. We understand how frustrating it can be to learn a new site. The people who make those types of decisions do read this blog. We hope to continue to update and tweak the new site by utilizing comments like yours. Thank you for your feedback, and you are being heard.

11/18/2017 04:57 - melvin c.

They are not going to change it people. YOU DON'T MATTER. Almost every single comment is telling them to change it back. YOU DON'T MATTER. NC Lottery
Hi there, Melvin. Thank you for reaching out to us. The folks who make those decisions do read this blog. But it was time for an upgrade with our website and app. In the end, we hope it will be a better user experience, that's why we added a ticket checker to the app! We utilize player suggestions and that helps us fine tune what we offer, including the website and app. You guys really do matter to us, and we appreciate everyone's patience while we go through this transition.

11/17/2017 11:49 - William N.

Big problems with adding money to wallet account. Funds fail to become available as expected. I added funds on Nov 1 that as of today, Nov 17, are still not available to use though the funds appear on the wallet account balance. Called in twice to lodge complaint. Still unresolved. This needs to get fixed really fast or folks like me will head for the off ramp! NC Lottery
Hi, William. The issue that delayed the funding of your wallet has been fixed and the money will be deposited so you can use it. How quickly this happens will depend on how quickly the transactions move through the system and could be delayed a bit longer due to the banking holiday during Thanksgiving week. This is not the experience we want you to have and we appreciate your patience as this gets resolved.

11/16/2017 09:56 - phyllis s.

I do not like this new

11/16/2017 06:21 - Dewey J.

Will you please change the color of the text from gray to black???--It is very hard to read for older people. Thanks NC Lottery
Thanks for the suggetsion, Dewey!

11/15/2017 08:51 - Roger K.

Well been looking over the new web site. It looks ok, fairly easy to find everything that was on the old site. My concern is the text is to lite of color for me to read. The Text is black as I type this comment. But not as I read the comments. My eyes aren't as good as they use to be. But overall, nice change. Good Luck everyone!

11/14/2017 11:59 - Brian T.

My wallet shows the amount I have in there, but when I try to purchase tickets, it says I don't have enough money, when in fact, the wallet claims I do .... what's up with this ? NC Lottery
Good morning Brian- Thanks for letting us know about the issue with your "Wallet". If you call 1-855-767-1863, someone should be able to help you figure out what's going on.

11/14/2017 08:14 - Michael H.

This website is not better and easier. It's not working right. I am trying to scan my tickets and the scanner is not coming up. It just keeps telling me to download the app but it won't download. All that is good about this is that you can check for winners and losers. NC Lottery
Michael- We're sorry to hear that you're having issues pulling up the scanning feature of the app. If you're still having issues please contact 1-855-767-1863 and someone should be able to help you figure out what's going on.

11/14/2017 07:00 - Travis A.

This new website is not an improvement. It takes multiple steps backwards. Everything is hard to find and you need to go to multiple pages to see what used to be on one page. For example, if you check your numbers it shows the dates you won but does not show you how much. You have to click on go and it takes you to another page, then you have to go back to check another date.

11/13/2017 09:21 - ella r.

where do the 500 earned points show,is there a eaiser way to exit from one game or section to another.im in the new game but still have the old cover page if i delete will i have to re-register.all for change,just ready for a nice win! NC Lottery
Ella- If you've downloaded the app, you should be able to see your reward points when you first log in. They'll be added to your points. You can view your points by going to the "Points" icon.

11/13/2017 09:16 - eddie b.

where is my point from lucky reward NC Lottery
Eddie- You should be able to see your points by logging in, clicking on your name at the top of the screen, and going to the "Points" icon. If for some reason your points aren't showing up, you should call 1-855-767-1863 and someone can help you figure out what's going on.

11/13/2017 07:39 - Bill N.

Your changes now and the increasing of the odds of not winning (cash 5 especially) plus the increase in prices have left me decreasing my purchases by 75%.

11/13/2017 07:04 - doralyn n.

I want my 500 points that y'all said would get learning the new program. NC Lottery
Doralyn-The points are offered for those who download the new app. They should appear in your account the first time you log in. If that isn't happening, please call 1-855-767-1863 and someone should be able to help you.

11/13/2017 04:27 - David H.

How do I find the players club so I can put the numbers in??? NC Lottery
Hi David- Just go to the home page, scroll down and you'll see an icon that says Lucke-Rewards. You can also go under the "Play Now" tab. I hope this helps.

11/13/2017 12:16 - David W.

I agree with all the complainers below. I thought this new website would be an improvement, but it's a change for the worse. I hate the glaring white background, no colors. I also hate having to switch from one page to the next for my point history. This is really screwed up! I'm accustomed to the old format. I do not like this at all!

11/13/2017 10:35 - EUGENE Q.

HATE IT GO BACK TO THE OLD WAY

11/13/2017 02:25 - Tammie B.

Liked the old format best. This is aweful. I have navigated my way around and still hate it.

11/12/2017 11:09 - Abebe B.

I got the new app more easier and convenient to use. Great technology. ?? Thank you!

11/12/2017 09:35 - Laurel W.

I do not care for this new website AT ALL. Before, when I entered tickets for 2nd chance, I could see my rewards balance immediately. Now I have to go to a different screen. Really? You couldn't figure out how to keep that feature? I'm not sure why you thought it would be a good idea to change the website. How much did this new website and app cost to develop?? I am concerned about these "glitches." How do we really know our entries are still valid? When does my "easier and better overall experience" begin? I'm not seeing it.

11/12/2017 07:57 - Srini T.

Dear Sir/Madam, My second chance entries do not show up either. One of them is due to close on 11/17/17. DO you think they will be shown on my account display some time next week?? Thanks NC Lottery
Srini- Even though you can't see your entries for the second-chance drawing, they are there, and you will not lose them. Our team is working to fix the glitch that's causing players from being able to see them. We appreciate your patience as we work to get this resolved.

11/12/2017 03:20 - Michael L.

not showing any Second Chances and should have a bunch! just a note: if its not broke dont fix It! NC Lottery
Hi, Michael. Your entries are still successfully entered into the drawing. There is just a glitch with displaying your entry history. We are working on the issue.

11/12/2017 02:14 - Jacqueline S.

All of my entries for second chance drawings have disappeared. Wow that is messed up. NC Lottery
Hi there, Jacqueline. No worries! Your entries are still there. The drawings you have entered are still successful. The issue is just with the display on your dashboard. We are working on the issue now. Thank you for your patience

11/12/2017 01:53 - jo ann s.

Hate this NEW site!! The only good thing about it is that now you can check to see if your tickets are winners. Not easy to navigate!!

11/12/2017 01:12 - Tammy S.

Where are all our ticket entries to the second chance drawings. When I look at the second chance drawings it shows I have no entries. I have been entering tickets for months on the ultimate millions and jeep drawings.

11/12/2017 09:53 - Mike B.

We like to print the past game winner. Your new format squishes everything together so that you can't see the individual numbers. Fix that please. Don' use mobile app so don't care about that. NC Lottery
Hi there, Mike. Thanks for reaching out with your suggestion. The folks who make those decisions read the blog, so your suggestion will be noted.

11/12/2017 09:35 - athanasios k.

this new app sucks period.

11/12/2017 05:44 - Linda J.

No, I don't like the new format! can"t leave well enuf alone.

11/12/2017 04:28 - Lon T.

Do I understand it that "The User Dashboard" for the web page version is just the upper right button with my userid on it? Looks like it. New site actually seems ok, just different. I'm not going to phone apps yet, no memory left on phone to do so. NC Lottery
Correct! It definitely is different. But we hope after everyone gets used to it, it will be a better user experience. That's what we want. And we will continue to fix and update as issues arise. Thanks for reaching out to us.

11/11/2017 09:26 - david n.

I'm like other players here. I had entries in extreme millions and ultimate millions,walking dead etc. they now say 0 entries. Can't find entries to past drawing entries. It does show second chance entries for weekly and monthly lucky rewards drawing s. It shows the entries in history. Guess with last ultimate millions drawing comming soon won't have chance to win??????????? NC Lottery
Your Ultimate Millions entries are there. We are working to get this fixed so you can see them.

11/11/2017 07:31 - Edward W.

I got the new app and it erased all my second chance points will it update or what had a lot of points hope i did not lose them thanks spooky

11/11/2017 06:09 - John F.

My second chance drawing entries are not showing up. I had over 120 and they are not under the second chance tab

11/11/2017 05:56 - Cynthia D.

I see a lot of complaining on here but personally I like the new app. I am an older lady and it looks pretty clear cut tome. Thanks for all your hard work into getting the app launched.

11/11/2017 03:53 - charles j.

I am trying to enter my scratch off tickets into lucke-zone.I liked the old way much better!

11/11/2017 01:33 - Tim M.

I've downloaded the app and now you have wiped away ALL my second chance entries into Ultimate Millions that's due to draw on the 22nd. Gee thanks for nothing. It was only 30 something entries but c'mon you said my account would be the sa me and it's NOT. Also all my second chance entries that I had for Extreme Millions are gone too, PLUS none of the ones I've entered today are accounted for! I truly hope you'll look not this and fix it, but I don't that will happen.

11/11/2017 11:28 - tommy w.

Why does my second chance show no entries in the extreme millions and the ultimate millions when I have numerous entries into both

11/11/2017 11:22 - Anne W.

THIS SITE SUCKS. WHOMEVER IMAGINES THAT THIS IS AN IMPROVEMENT IS DELUSIONAL BEYOND BELIEF.

11/11/2017 11:09 - Lee G.

I'm not happy with the new system. I liked entering the second change like it was ,, now I don't want to play due to the difficulty I am having in getting the new changes made.

11/11/2017 08:47 - Patricia E.

This is absolute H-3-L-L for people with cognitive impairments. It's extremely confusing & overwhelming. We use numbers as a part of brain rehab; my bad for thinking playing a little money could be challenging & "fun".

11/11/2017 05:17 - Dewey J.

When buying cash 5 tickets online how do I add the ezmatch option to my ticket??? NC Lottery
E-Z Match option is only available at retail locations. It is not an online option.

11/11/2017 04:13 - melvin c.

Lottery, Listen to your people. You screwed up a good thing. Don't treat your people like children & tell us it's just us. FIX IT.

11/10/2017 11:24 - Stephanie M.

Not a fan of the new website or the App. Old website was more visually appealing and more user-friendly for finding what you were looking for. Also prefer Lucke Zone over the new app. It's not a matter of having to get used to it; it's a matter of if your customers liked the old website & Lucke Zone better, then why change it? Give us what we want. We are your customers who spend our money supporting the lottery.

11/10/2017 08:38 - David B.

How do I enter a new lucky number for a pick3? Can't find a link for this. [url] Here is a link to our Lucky Number page. https://www.nclottery.com/LuckyNumbers

11/10/2017 04:46 - Edwin H.

how do I enter 2nd chance drawings games? I have entered my scratch off #'s but can't find how to enter the drawings. Whats up? NC Lottery
Edwin-look under the "Enter" icon and there you can enter the Lucke-Reward drawings.

11/10/2017 03:46 - Sarah A.

I hate north Carolina lottery and it's new web site going to not play will play Virginia.....

11/10/2017 03:02 - Dewey J.

when I purchase cash 5 tickets online, how do I buy the EZ match option??? NC Lottery
E-Z Match is not an online option.

11/10/2017 12:44 - Samson O.

I deposited funds $377 in my wallet, yet will not let me submit my drawings or play numbers up until now ?????? NC Lottery
Samson-If you're having any difficulties with your wallet, you can call 1-855-767-1863

11/10/2017 10:32 - Hester W.

Are my last ticket that I enter in October Stil good NC Lottery
Hester-All the tickets and points you entered in the old site should have transferred over to the new site.

11/10/2017 09:35 - Kimberly B.

Awful format. Very confusing, can't find anything. The previous format was great, simple and easy to use.

11/10/2017 08:28 - Harold H.

Do not want to use my phone. Why cant I use computer like I used to?

11/10/2017 07:37 - Roy B.

An absolute mess! Log in tickets for 2nd chance drawing you can't see how many points you have. Have to jump through lots of hoops just to find second chance page. No, no, no this will simply not do lottery!!! Put it back the way it was. Just goes to show you if it works...break it and make it worse and that's what you have certainly done.

11/10/2017 06:19 - Buddy C.

A little more confusing with the new format. Guess it will take a while to get use to

11/09/2017 11:08 - Derrick B.

Its really fun

11/09/2017 09:55 - Steve Y.

I have a work phone but not a personal phone onto which I can load an 'app'. Does this mean that in the future I will need to wait until I pass through North Carolina to check to see if one of my scratch-off tickets has won a prize? New site is lacking in richness and texture.......... NC Lottery
Steve the ticket checker function is only available on the app.

11/09/2017 09:53 - Dean P.

please change it back,, it was excellent !!!

11/09/2017 09:50 - Dean P.

This is horrible !!!! the former format was excellent. I have it as my homepage and look forward to checking it out everyday it was really great !!!!!! this new one is miserable if it doesn't improve I will take it off as my homepage. the old format was very enjoyable. honestly I will play the lottery less, please don't mess with the cash 5,, it's a great game just as it is

11/09/2017 06:55 - Robert K.

Why is it so difficult to add points or just getting to that site. NC Lottery
Hi Robert! If you're having specific issues just let us know. You can call 1-855-767-1863 and someone should be able to help you figure out what's going on.

11/09/2017 05:23 - ruth ann m.

nope, nope, nope..do not like the new format..why does everything have to change..

11/09/2017 04:22 - Rodney B.

Hello not think about update and final in webside. No plm and thank you

11/09/2017 03:12 - Mike S.

Why did you not update the winners board this week? Also noticed you now restrict it to the last 60 days instead of allowing a complete search back to 2006.

11/09/2017 03:09 - murray r.

Hello! How can we watch the live drawing? NC Lottery
Hi Murray! You can find the drawings by scrolling to the bottom of our website and clicking on the "video" link. The draw station is having technical issues right now, but that's where you'll find them.

11/09/2017 02:56 - Dennis G.

I have a bunch of tickets to scan, when will the app be available to android. I feel like I'm losing out on points. NC Lottery
Hi Dennis- The app is ready, we're just waiting on Google to approve it. Don't worry, you're not losing out on points, and in fact you'll get 500 extra points just for downloading the app.

11/09/2017 01:33 - Frederick B.

How do you put in the numbers/letters for the second draw? I do not know where to go on this website to submit my second chance tickets. NC Lottery
Hi Frederick! First off, make sure you're logged in. Once you do that, click on your name to pull up "The User Dashboard". Go to the "Enter" icon. There you can enter the drawings. To enter your tickets in for points, you can go to the "Collect" icon. I hope this helps.

11/09/2017 01:25 - tony t.

Do not like it. not user friendly

11/09/2017 12:46 - Ronald W.

How do I find my Locke-Rewards "total". It used to be very simple with automatic display when entering my rewards. NC Lottery
Hi Ronald- If you pull up the "User Dashboard", your point total should be displayed under the "Points" icon.

11/09/2017 12:37 - carolyn b.

AS OF RIGHT NOW I DONT LIKE THIS NEW WEB SITE......I PREFER THE OLD ONE....FINDING THIS PAGE WASNT EASY LOL.....I CANT FIND THE WEEKLY DRAWINGS..... NC Lottery
Hi Carolyn- We understand your frustration and realize it's going to take some time to get used to where everything is. Here's how to find the weekly drawings. Firs, make sure you're logged in. Once you do that, click on your name to pull up "The User Dashboard". Go to the "Enter" icon. There you can enter the drawings.

11/09/2017 12:06 - claudine s.

I wish that you can submit more than 75 day

11/09/2017 11:14 - TERESSA C.

Rt.Terry why put it on iPhone when android is not ready???Do you know how many ppl that affects or do you care?It seems like all you want is banking information so ppl can buy more tickets online forget about unconviencing others.

11/09/2017 10:46 - Mike S.

Stop blaming Apple and Google. Yes you have to comply with their policies but if your app developer had followed the rules the app would have been published by now. I've reviewed all of the rules, policies and requirements on the Google Play Store and the Android developer sites and there is nothing to preclude publishing the app unless you violated some rule. There are problems with the app and it was rejected back to the developer to fix the problems. It's up to NCEL to ensure it complies with policy and programming considerations. The average time to publish an app is less than 3 hours for simple apps and 1-3 days for complex apps. Most are published within 24 hours, so fix the app and quit blaming Google.

11/09/2017 10:31 - William S.

Not a fan of your new website. Not very user friendly and looks cheap as well.

11/09/2017 09:31 - Troy B.

Any idea when the android app will be available? I see the comment of should be real soon, but your statement just above, says that it would be within 24hrs. It has been almost 48hrs. I also understand that you are waiting on Google play to approve it, but i think what most are upset about, is that iOS should have not been released until both were ready to be releases at the same time. Thank. NC Lottery
Hi Troy- We understand everyone's concerns and frustrations. Both apps were ready on our end at the same time. Unfortunately there's nothing we can do until we get Google play to approve it. As soon as it is, you can bet that we'll let everyone know.

11/09/2017 09:25 - Latisha K.

Rite...Jeffrey S. Please hurry up with the App. Thanks!

11/09/2017 09:13 - Diana Z.

I want to know when we can buy pick 3 and 4's on here???? NOT a fan of the new site and hate that I have to wait for the android app to load up... We'll see!

11/09/2017 09:03 - Terry G.

Your new web site is just like the entire lottery a real joke.Why make a change when the other worked fine,If it's not broke don't be messing with it.Why Put It on when it is not even ready for for the Android System. Your New Keno Is Just Like The Rest Of The Games,take Your Money And Give You Nothing.

11/09/2017 08:15 - Gordon G.

where can I find the total numbers that I have on x the cash and other. On the other app. IT show you the total that you had on all the second chance, so you could see what you had. Am I looking in the wrong directions. Thank you! NC Lottery
Hi Gordon! If you go to "The User Dashboard" and click on the "Draws" icon you'll be able to see the drawings you've entered.

11/09/2017 07:58 - Jeffrey S.

Disappointed that you release this information and only provide iOS app. Why bother releasing any app at all until you have it ready for Android AND iOS. Thank you for the changes though, now get that Android app done! NC Lottery
Good morning Jeffrey! We understand your frustration. We had to do things the way we did based on restrictions from Google and Android. The Android app will be available soon!

11/09/2017 07:45 - Chris S.

Can you please update my address ??.... ( simple request) sent in all my papers 01/01/17 NC Lottery
Hi Chris- That's something you'll need to contact our customer service department about. 1-877-962-7529

11/09/2017 07:43 - Debra B.

Where do I locate my second chance entries in the upcoming ultimate and extreme drawings ? I have several entries but cant find them. Thanks NC Lottery
Hi Debra- You can find your entries by going to the "Draws" icon. There is a Lucke-Rewards tab and a Second-chance tab. There you can see what you've entered.

11/09/2017 07:10 - Terri S.

Hey I just want to say that the draw videos are not working just in case you don't know. by the way i do like checking my tickets to see if it's a winner with my phone. i only wish i could just scan the ticket one time to check to see if it's a winner and be entered into the rewards program. NC Lottery
Hi Terri- Thanks for letting us know. The draw station is having some technical issues on its end. They're working to fix it. We're glad you like being able to check your tickets! We'll pass along the feedback.

11/09/2017 04:55 - Chester W.

Like the new website! People, its easy to navigate! Just waiting on the android verson to scan tickets. Please update pick 3 and pick 4 playslips like South Carolina. I play quick pick and I want the same numbers for both draws. Lets improve the cash 5 with a multiplier option. Can we exchange points for gifts and cash. NC Lottery
Glad you like the new site. Appreciate the feedback and suggestions. Just sent your comments to the folks who run our website.

11/09/2017 04:55 - Sonya D.

The new site is great! The only issue I see for me at the moment is the automatic sign in for the app itself. With the old app it would sign me in upon opening. The new app doesn’t. Will the feature be coming in the near future? NC Lottery
Hi Sonya! We're glad that you like the new site. Right now the app makes you sign in for security purposes. We want to make sure your information stays safe.[/reply[

11/09/2017 01:37 - Deb w.

Made all those changes & you still have to scroll back to top on Winners page to advance to next page!!!Wouldn't common sense tell you to put it at the bottom ??? Duh !

11/09/2017 01:24 - Deb w.

Ever heard the old saying"IF IT AIN'T BROKE,DON'T FIX IT?" Hope u didn't spend over $5.00 of lottery money to redo the website!!!Guess you wanted to be like the other states like Ga.& create MASS CONFUSION for everyone!!!Really liked the latest news stories & latest draws on opening page!Can't tell you how many friends from other states have commented they wished their lottery site was more like ours WAS!!!The old site was much neater and easier to navigate...WHAT A MESS!!!!

11/09/2017 01:03 - David B.

When I check my tickets for winners it comes up "error in processing your ticket please try again later " How do I correct this? NC Lottery
Hi David- When you're trying to scan your ticket you'll want to make sure you're holding the phone so that only one barcode appears in the view finder. If you're still having issues than please contact 1-855-767-1863 and someone should be able to help you.

11/08/2017 11:41 - anna t.

why can't i find the drawing videos??? this site sux NC Lottery
Hi Anna- You can find the videos by scrolling down to the bottom of the website and clicking on the "Video" link.

11/08/2017 11:36 - gregory k.

WHAT HAPPEN TO THE LIVE DRAWING VIDEO NC Lottery
Hi Gregory- You can find the draw videos by scrolling down to the bottom of the site and click on the "video" link. The draw station is having some technical issues right now, but that is where you'll find them.

11/08/2017 11:09 - Tony P.

Where is the second chance entry page? It won't broke so why the hell did you FIX it? NC Lottery
Hi Tony-If you pull up your "User Dashboard" just click on the "Enter" icon and you can enter Lucke-Rewards drawings. Tickets eligible for second-chance drawings are automatically entered when you enter them in for points.

11/08/2017 10:51 - Mark E.

I liked the old site! Bah Humbug on this hot mess!

11/08/2017 08:22 - David B.

I think it's a great program

11/08/2017 07:23 - larry p.

The new app and web site is Terrible.Why in the world did you change it . It is much more Complicated. I really hate it. I enjoyed the old one very much and used it often.

11/08/2017 07:07 - Corey G.

Hello, Any chance you guys will increase the number of ticket entries per day from 75 to 100? Can you put that birdie in someone's ear to be considered? Thx. NC Lottery
Hi Corey! We're happy to pass along your suggestion.

11/08/2017 07:00 - Robert L B.

This "new" set-up is not user friendly and difficult to navigate,

11/08/2017 05:54 - Alan D.

Where are my previous entry points from the Lucke Zone? I had like 9,000 points NC Lottery
Hi Alan! Your points should have transferred over. To find your points go ahead and log-in. Your name will appear at the top right hand of the screen. Click on your name and it will pull up your "User Dashboard". Click on the "Points" icon. There you should see the points that you have.

11/08/2017 05:48 - Ricky S.

I hate the fact you went live with Apple app before the android app was avaliable !! What hero made that lame decision??

11/08/2017 05:00 - charles i.

What do we look underfor the new app if we have an android phone. NC Lottery
Hey, Charles. The Android version is not available yet on Google Play. But when it is, you will look for the NC Lottery Official Mobile App.

11/08/2017 04:27 - Brian S.

WTF is wrong with this website??? I deleted my old Lucke-Zone app in preparation for the new app, with all that specious crap about how good it is. But NO APP in the google store. Now I got NOTHING. NC Lottery
We waiting on Google Play to approve the Android version of the app. As soon as it's approved, it will be available for you.

11/08/2017 01:39 - Tom P.

I don't know if I told you or not about a change of address. NC Lottery
Tom- If you need to update any account information you can go to the "User Dashboard" click the "Options icon" and click on "My Account".

11/08/2017 01:10 - Nisa N.

Was a notice posted on the old app? I can't find this new app. I'm sitting on tickets waiting to enter but I can't. Why retire the app before the new one is ready? I hope its worth it. NC Lottery
Nisa- If you have an apple phone, just look for the lottery logo and search for the "N.C. Lottery Official Mobile App" if you have a droid phone the app should be there in a couple of days.

11/08/2017 12:15 - Rashad C.

Do I have to redownload this app again NC Lottery
Rashad, you do have to download the app again. To say thank you, we're giving players 500 bonus points!

11/08/2017 11:48 - Shirley M.

When will the app be available in the Android store? NC Lottery
Hi Shirley! The app is going through the approval process and should be ready in the next couple of days.

11/08/2017 10:24 - James B.

I can't even find the wallet to see how much money is in there or my points. wow NC Lottery
Hi James! Just make sure you're logged in, click on your name to pull up the "User Dashboard" and then click on the "Fund" icon.

11/08/2017 09:49 - christine b.

soooooo not a fan. and why go live without an android app ready. bring back the old app, this one is terrible

11/08/2017 09:40 - David M.

I don't like it !

11/08/2017 08:51 - NORMA W.

I don't like it

11/08/2017 08:39 - Antonio C.

hate it can't navigate like I would like can't find my points NC Lottery
Good morning Antonio! First off, you'll want to make sure you are logged in. Once you are, you'll want to click on your name at the upper right hand of the screen. That will pull up the "User Dashboard." If you click on the "Points" icon, you'll be able to see your points.

11/08/2017 08:25 - jack n.

It's terrible, I don't like it.

11/08/2017 05:50 - Aleksey K.

thanks

11/08/2017 05:26 - benita s.

What happened to the random number generator?Will that be some added as well? NC Lottery
Good morning Benita! There will no longer be a random number generator on the new site. However, if you choose to get a Quick Pick ticket, the computer will randomly generate the numbers for you.

11/08/2017 01:11 - David B.

Never mind my last post bout Messages just figured it out! This App is like when I got My first iPhone trial and error Till figured it out! NC Lottery
Great. Thanks for hanging in there with us.

11/08/2017 01:03 - David B.

My mail box says I have 27 Messages but I only have 1 How do I delete 1 that I Have and the other 26 non- Existing ones?

11/07/2017 10:41 - Teresa B.

Could it be possible to have a “remember me” box to check when you log in so that you don’t have to log in every time. Also, when you scan your tickets for points, it no longer displays the ticket number, name, and amount of points on the same page, could that be added back? Otherwise, I like it. Especially the ticket checker!! NC Lottery
Glad you like the ticket checker. Appreciate the feedback on how to improve your experience.

11/07/2017 10:31 - Roger A.

I hate this new site, can't find my points. I quit!!! NC Lottery
Roger- We understand how frustrating it is to get used to a new website. To see your points, the first thing you'll need to do is make sure you're logged in. The next step is to pull up the "User Dashboard" by clicking on your name that appears on the upper right hand of your screen. If you click on the "Points" icon you should be able to see your points. I hope this helps!

11/07/2017 10:26 - stacy h.

So far so good, I like how the games are set up on this new page!!

11/07/2017 08:47 - Regina F.

I feel that you should have launched both App store and Android app at the same time. I own an Android phone and feel as if you have shown favoritism toward the Apple Owners. Everyone should have the same opportunity at the same time. NC Lottery
Regina- You're right, that would have been the ideal situation. Unfortunately we are limited by the restrictions Google and Android put in place when it comes to apps. You should see the app for Android soon!

11/07/2017 08:24 - michael c.

App worked well to scan tickets for winners ( great option when checking a $30 game) and scanning for points added to my Acct. NC Lottery
That's great to hear. Thanks for trying it out.

11/07/2017 08:19 - michael c.

The new website for scratch off games. The start date for each scratch off game is not included like on the old website. Can that be added? NC Lottery
Hello Michael! Good news, we do have the start date for each scratch-off game listed. Just click on the game you're interested in, and look under "Game Information". There you'll see the launch date. I hope this helps!

11/07/2017 08:12 - Debra B.

Do you still need to log out when leaving the wedsite ? NC Lottery
Good question Debra! Logging out when you leave the website is the best practice to ensure that your account remains secure.

11/07/2017 07:48 - JEWEL H.

I like the new website! NC Lottery
Thanks. Glad you like it.

11/07/2017 07:25 - Chris S.

having trouble buying subscriptions NC Lottery
That's not good Chris, we definitely don't like to hear that! If you give us some more specifics, we can help you figure out what's going on. One thing you will want to check, is to make sure you're logged in. You can put things in your cart when you're not logged in, but you have to be logged in to complete your purchase.

11/07/2017 06:13 - Charlene W.

I find the app little confusing not knowing where different sites are situated .Where would I find the winners list and past drawings? NC Lottery
Hello Charlene! You can find a list of winners by going to the "User Dashboard" and click on the "Draw" icon. By default the "My Entries" box will be checked. If you un-check it, you'll be able to see a list of drawings and winners. We know it's going to take some time for everyone to get used to where things are located now, but until then we are happy to answer any questions you have.

11/07/2017 05:47 - Edward H.

Where is my info NC Lottery
Hi Edward! If you could give us some more specifics about what info you can't find, that will help us answer your question. However, to find any of your information you'll want to first make sure you're logged in. Once you do that, you'll want to pull up the "User Dashboard." You do that by clicking on your name that appears in the upper right hand of the screen. The dashboard is where you can find all your information. If you go to the "Points" icon you can see where your points are. If you go to the "Draws" icon, you can see what drawings you've entered. If you go to the "Collect" icon, you can enter your tickets and view a history of your ticket entry. Hopefully this helps clear some things up.

11/07/2017 03:26 - Corey G.

On your website, when you select to view the pick 3 and pick 4 drawings, just a blue screen comes up and sits there, the other drawings I do play the results video, are you guys aware of this. NC Lottery
We have some technical difficulties on those games pages on the new website. Thanks for your patience as we get it up and running. In the meantime, you can still see those pages on our old website, http://www.nc-educationlottery.org/index.aspx

11/07/2017 03:03 - leah p.

Hello- on the new site where is the second chance drawing entries- I have looked under the draw icon as mentioned to another poster and cannot find any of my second chance entries? NC Lottery
If you are trying to enter a ticket into a second-chance drawing, please go to the Collect icon on your dashboard. Click there and you will be able to enter the ticket. Your ticket is automatically entered into the appropriate second-chance drawing. If you want to see your ticket entry history, click on "View Your Entry History."

11/07/2017 02:51 - Barrington W.

I cannot find the app. I just signed in and the system did not update my points messages; registering as last signed on 11/05... NC Lottery
If you are an Android user, the NC Lottery Official Mobile App is not available yet on Google Play. We hope it will be soon. Once you download it and sign in, then you would get the 500 bonus points for trying it out.

11/07/2017 01:06 - Leslie B.

I like the new site and app. One comment, the game isn't posted when reviewing the point entry history. Thanks! Ps Really looking forward to see what the "checker" says when you win a big one! ?? NC Lottery
Hello Leslie! We're so glad that you enjoy the new site and app. Thank you for your feedback/comment we'll pass it along. Good luck! Enjoy what you hear, and we hope to see you in the winner's room.

11/07/2017 12:53 - Hieu D.

I cannot find my second chance entries. NC Lottery
Hieu-If you go under the "draw icon" you should be able to see which drawings you have entered.

11/07/2017 12:40 - Hieu D.

LA, where can I go to check my total points and total of all entries? NC Lottery
Hello Hieu! First thing you need to do is make sure you're logged in. Once you do that, you can click on your name that shows up in the upper right hand of the screen. That will show you your "User Dashboard". You can check your point total by clicking on the "points" icon. I hope this helps!

11/07/2017 12:26 - Mark S.

I’m having some issues scanning my tickets now. When will this be resolved. NC Lottery
Mark, we definitely don't like to hear that you're having issues scanning tickets. We are not aware of a widespread problem, however there is one thing you can check. Make sure you only see one barcode in the image finder when you scan your tickets. If you're still having problems you can call 1-855-767-1863 and someone should be able to help you.

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