New NC Lottery Official Mobile App available

November 9, 2017 Posted by NC Lottery at 5:20 PM

The new NC Lottery Official Mobile App, launched this week, can help make playing the lottery more fun.

The new app comes with its own ticket checking function so you can scan your lottery ticket to see if it is a winner.

Apple users can get their new app from their app store. Android users can download the app from nclottery.com, the lottery’s new website. We’ve created a mobile app page to help you with either download, https://www.nclottery.com/MobileApp.

There, you’ll see two buttons, one for Apple users and one for Android users. The page will direct Android users to a dedicated page on our site with instructions on how to download and install the new app. The app is not available from the Google Play store because Google currently does not permit apps that offer in-app lottery gaming.

For Android users, remember to access the link to download the app from your mobile device.

With The NC Lottery Official Mobile App, you also can:

• Buy popular draw games with Online Play

• Scan to enter your tickets into Lucke-Rewards to collect points

• Use your points to enter Lucke-Rewards and second-chance drawings for cash and prizes

• Customize push notifications so you receive the winning numbers & jackpot alerts for the games of your choice

• Find the nearest retailer any time, wherever you are in North Carolina

• Manage your NCEL Player’s Club account

• View drawing results for your favorite draw games.

For giving the new app a try, folks who download the new app and sign in for the first time get a one-time bonus of 500 Lucke-Reward points.

256 COMMENTS

8/12/2023 06:32 - George P.

Is there away to check NC lottery cash 5 by scanning in the ticket by phoneNC Lottery
Hi, George, great question! Yes - if you scan the Lucke-Rewards barcode on your ticket using our mobile app, you'll earn Lucke-Rewards points and it will tell you if your ticket was a winner!

7/23/2023 04:43 - Teressa R.

How do I remove outdated drivers license from site?NC Lottery
Hi, Teressa! You can use the "Secure Document Upload" under "My Account" to add your updated drivers license and you can leave a note in the description that this is to replace the outdated one! :)

3/01/2023 12:22 - Chris S.

Trying to withdraw money from my account it says " pending documents upload " well I uploaded 1.Driver Lic 2.ss card 3. voided check to the account...What else do I need to upload... Thank youNC Lottery
Thanks for your comment, Chris! You don't need to do anything else - our team will work to verify your identity and process your withdrawal over the next couple of days. After this process is completed, you won't have to do this for future withdrawal requests - only for the first one :) Sorry for any inconvenience and we appreciate your patience as we work to process this as soon as we can!

2/05/2022 09:30 - lois m.

Up grades my phone

10/07/2021 10:41 - Ulric D.

good day. where can I find a list of older version builds of the lottery app. Newest version 2.18 build 158 doesn't allow me to select my own numbers. Or will there be an update soonNC Lottery
Hi, Ulric! We've heard comments from some users about being unable to enter their own numbers in some of our games and have passed that info on to our engineers so they can take a look. We hope to have the issue solved soon. Please reach out to our support team at 1-866-934-0289 or visit https://nclottery.com/Help and we can assist you further. Sorry for the inconvenience!

10/01/2021 06:13 - anthony d.

Having trouble installing the mobile app,my account is good but can't get the lottery rewards games and scanner backNC Lottery
Hi Anthony, we recently release a major update to our app with new minimum Operating System requirements. Please make sure your device is running a minimum of iOS 13 on Apple devices, or Android 8 on Android devices. We apologize for any inconvenience this may have caused. If you continue to have login issues, please reach out to our tech support team at https://nclottery.com/Help Thanks!

9/29/2021 12:52 - Trudy P.

I don't know what going on. I cannot scram my tickets I had know trouble with my app why do you change things that work. I need someone to help meNC Lottery
Hi Trudy, thanks for your comment. We're sorry to hear about the issues you're experiencing with the app. What device and iOS version are you using? We recommend using the latest version of the app, sometimes deleting and re-installing can fix the issue as well. If the issue continues, please reach out to our support team at https://nclottery.com/Help. Hope this helps!

9/29/2021 11:35 - Margaret G.

I have downloaded the new app and it is working because I’ve scanned tickets for my points but when you scan the new big spin ticket it says that this ticket has expired. Could it be because we had a similar named ticket that has expired and they are getting the new ticket confused with the one that expired.NC Lottery
Hi Margaret, thanks for reaching out! We've received reports from some users that the scanner in the updated version of the app is not scanning properly. We've passed this message along to our technical support team and they are attempting to find a solution. What type of device are you using? We're sorry for any inconvenience this caused.

7/24/2021 11:45 - wilbert c.

What happened to ticket checker? No icon for this app?NC Lottery
Hi Wilbert, the ticket checker should be working normally. Please make sure you have the latest version of the Official NC Lottery app installed. For Android devices you can download the latest version directly from our website here: https://www.nclottery.com/MobileAppAndroid

7/15/2021 05:24 - Andre M.

Cannot download app anymore .couldnt sign in last night so I uninstalled it n since then can't get back in Keep saying app is not installed I don't have at have any other versions on file I can't scan any of my tickets for points NC Lottery
Hi Andre, sorry about that. The app team is aware that some players are having this issue and they are working to resolve the problem now. In the meantime, some players have had success deleting and reinstalling the app. Also please make sure then you are installing the newest version of the app and have the newest version of the OS installed on your device. You can also manually enter your tickets for points on a web browser here: https://nclottery.com/RewardsTicketEntry. Apologies for the inconvenience.

6/25/2021 09:36 - Donna P.

Website is a pain! Could not go to scan page. Then Uninstalled, downloaded, error code when entering ID and password to scan tickets for lucked rewardsNC Lottery
Hi Donna, sorry you have issues with our app! If deleting and reinstalling does not correct the issue please reach out to our online tech support by chat, email or phone at https://nclottery.com/Help

2/27/2021 08:09 - Dennis C.

Can not get app to download on new phone.NC Lottery
Hey Dennis, can you please reach out directly to our Online Play helpdesk? https://nclottery.com/Help

1/20/2021 02:19 - Robert W.

You need too download the app on android in Chrome

11/27/2020 08:15 - Stephen P.

This new app STINKS!!! Downloading issues!! I give up!!

9/09/2020 12:47 - leland s.

i've been entering 2nd chance drawing thru my computer....now it won't allow me to....it kicks back to the previous page ...it allows me to sign in and kicks everything else backNC Lottery
Sorry about that! Please try clearing your browser cache and restarting. That should solve the issue. If this continues, you can reach our online support team 24/7 at nclottery.com/Help.

6/06/2020 10:45 - Syleena W.

I have a Galaxy S9. Your instructions for android are out dated. What app do I need to allow unknown sources. There is no longer just one button. NC Lottery
Hi Syleena. Sorry, you are having issues with downloading the app. Please contact the NC Customer Support Center at 1-866-934-0289 or start a chat by looking for the chat icon on the screen.

5/22/2020 09:25 - angela R.

Not able to purchase tickets. It keep tellme that I'm not in North Carolina. What do I need to do to buy tickets NC Lottery
Hi there Angela, sorry to hear you're experiencing technical issues. You must indeed be in the state of North Carolina at the time of checkout to purchase tickets. If this is the case and you're still having trouble, please go ahead and contact our customer support folks who'll gladly assist you: https://nclottery.com/Help

5/02/2020 08:36 - James M.

I'm not able to scan tickets? NC Lottery
Hi James, if you're having issues with our app, please reach out to our support team who'll be able to assist you: https://nclottery.com. You can also try manually entering your tickets here: https://nclottery.com/RewardsTicketEntry Hope this helps!

4/22/2020 07:20 - Carnetta B.

How do you check your winnings number from the scan app...NC Lottery
Hi there Carnetta, If you log into the app and click your "account" in the bottom right, you should see the option to view "past draws" and "upcoming purchased draws". There you'll be able to see your numbers.

2/23/2020 07:57 - Brenda B.

Will not scan ticket NC Lottery
Hi Brenda, We want to help, but we need a little more info from you. What error are you receiving when you attempt to scan a ticket? Are you trying to check if it's a winner or collect points?

2/11/2020 08:54 - HILDA E.

someone can stop me if this is the new nclotery logo NC Lottery
Hi Hilda, We have not changed our logo recently. The logo on the blog image above is our current logo.

12/25/2019 12:35 - Adam s.

was wondering what the deal is. Registered over 260 dollars of 30 dollar tickets. now it just spins and spins. would love to do more. help. NC Lottery
Hi Adam, if you are having difficulty using our new app please reach out to our online chat tech support at https://nclottery.com/Help They should be able to assist.

11/26/2019 09:37 - James E.

ticket checker sends me back to sign in on ipod 6NC Lottery
Hi James, That shouldn't be happening! Please try deleting and reinstalling the app. If this continues, please reach out to our support team at nclottery.com/Help.

11/01/2019 07:50 - SHERRY F.

I don't get the option to scan NC Lottery
Sorry for the inconvenience. we recently released updates for our iOS and Android apps and if a player hasn't updated it could cause some errors with the app. If you haven't already, please update you app. If you have an iOS device you can update straight from the Apple App Store. If you have an Android, please delete the app and download the latest version from our website.https://www.nclottery.com/MobileAppAndroid

10/31/2019 12:46 - Roberta S.

I really can't get this update down loaded

10/30/2019 07:54 - Robert B.

Can not validate my account and want to buy tickets online. Been trying to contact support with chat option and the wait times are long, after 10 min the system logs me off and I have to start over again. NC Lottery
Hi Robert, If you aren't able to verify your account, you should have received an email with instructions on what to do next. Here is what you need to know. We ask that you upload a copy of your social security card, a photo ID as well as a notarized copy of the Identification Affidavit (Affidavit here: https://nclottery.com/Content/Docs/NCEL_IdentificationAffidavit.pdf). This will provide us with the information necessary to help you through the process. Once you have those items together, you can upload them directly to the secure document upload located in your Account.

10/29/2019 10:43 - Jacqueline E.

The New updates not working well when I trying scanning Winning tickets NC Lottery
We apologize for the inconvenience. Our team has found a solution for the ticket scanner and it will be resolved in the next app update. In the meantime, we recommend you enter tickets using the manual entry option.

9/11/2019 08:14 - priyadarshi k.

Hi, This is what I have, "Could not validate Geo Location Your device did not return any location information. Mobile data connection: make sure "High Accuracy" Location Services are enabled. WIFI connection: make sure your device is in range of multiple wireless connections. Please address the items above, then try again. [boundary]" AND when the retry is done, this is what happens, "The system is currently unavailable. Thanks for your patience."" therefore can never play online. Ha!NC Lottery
Hi Priyadarshi, please give our tech support team a call at 1-855-767-1863 and they should be able to assist you with validating geo location on your devices. Thanks!

9/08/2019 10:33 - NC Lottery

@Mark M., we're sorry you are experiencing difficulty using the online play system. We're always working to improve the security of our site, and sometimes that includes changes to how geo-location operates. Our tech support team is best equipped to help you fix any outstanding issues, please reach out to them at 1-855-767-1863.

9/08/2019 12:00 - Mark M.

The GEO Location services has been a disaster. I under the regulations, but after many attempts at getting help from Support, all I get is a "law requirement" and a copy and paste about location services in various browsers. I have tried to use the online service with: 1. My office desktop 2. My home laptop 3. My cell phone through the app and through Chrome. None will work. NONE. These devices ALL worked up until about 3 or 4 months ago. We (all below) didn't change anything - so YOU must have, yet we have to contact support multiple times to use YOUR system . . . I also find it interesting - you'll take our money online, but won't let us play. Can anyone help??? Thanks. Mark

9/06/2019 08:22 - John J.

Could not find Geo location on my phone, tried my lap top and it worked 1st time. Did not work anymore after, tried PC at work, no luck. This site/app is trash, If and when i ever get to spend my remaining 17 bucks being held hostage here,... DELETE DELETE DELETE NC Lottery
Hi John, we're sorry you're having issues. Please give our tech support line a call and they should be able to assist with fixing the issue or assisting with your account. You can reach them at 1-855-767-1863.

8/31/2019 10:48 - Elizabeth U.

I can't purchase tickets online because I keep getting "Could not validate Geo Location" on my laptop and android. This is a new issue. I am online with my home wifi. HELP!!! This is really annoying. NC Lottery
Hey Elizabeth, we're sorry you're having trouble tickets online. Have you tried enabling location sharing in your browser settings? You can also double check that you have your wireless card enabled. If you complete those two steps, that should solve the issue. But if you continue to have trouble getting it to work, the folks on our online player support system are best equipped to help find another solution. They can be reached via phone at 1-855-767-1863.

8/29/2019 05:11 - Trina M L.

on the new app - how do you apply your scanned winning tickets to be able to apply those winnings to purchase new tickets?NC Lottery
Hi Trina, When you scan your winning or non-winning tickets into your online account, you receive Lucke-Rewards points. Those points cannot be used to buy more tickets for games like Powerball or Cash 5, but they can be used to enter our Lucke-Rewards drawings. You can see what drawings are currently open here: https://drawings.nclottery.com/drawing/landing.php. Simply click "Enter" on one that you are interested in and complete the prompts. Hope this helps!

8/20/2019 10:08 - Rob B.

This problem exists on the Firefox browser but does not occur with Google Chrome. NC Lottery support is worthless on this issue and they will not even respond to my messages on this problem.NC Lottery
Sorry to hear you are having trouble, Rob. If the issue does not occur when using Google Chrome, we suggest you utilize that browser in the meantime while our support team investigates your issue.

8/18/2019 03:06 - Kevin G.

Having the same problem. Did those responsible for this "upgrade" not take into consideration that most desktop PCs don't have wireless cards, and that in rural NC wifi hotspots are few and far between. NC Lottery
Hi Kevin, we apologize for any inconvenience. Please call our online support team at 1-855-767-1863 and they will do their very best to help you.

8/11/2019 10:45 - William H.

Same as Jeffrey D. Win10, Firefox allows your website location services, on wifi, home pc. Same error. NC Lottery
Hi William. Please try enabling your wireless card. You do not have to have a wireless connection, but as long as the wireless card is enabled, the geolocation service should be able to locate your signal. If you are still running into trouble, please give our online support team a call at 1-855-767-1863 and they can try to assist further.

8/05/2019 01:03 - Ellis B G.

When am I going to WIN.

8/04/2019 05:34 - Jeffrey D.

I'm also getting the geolocation error. This is on a desktop PC in the Triangle area. The PC is connected to my router with a cable and location services are allowed for https://rewards.nclottery.com in the Chrome browser. I also just tried in in Edge. The browser asked if I would allow precise location services and I said yes. Same error. It seems as though your geo location service can't handle anything without wifi... you need to get this fixed, it's costing you sales.NC Lottery
Thanks for sharing this info with us, Jeffrey. You should still be able to make a purchase even if you aren't connected via Wi-Fi. It looks like you have taken all the correct steps, but we have one more suggestion that might help. Please try enabling your wireless card. You do not have to have a wireless connection, but as long as the wireless card is enabled, the geolocation service should be able to locate your signal.

7/11/2019 12:18 - Trudy P.

IcantfindmylotteryappNC Lottery
We'll help you find it! Here's a link to more info on both the Android and the Apple versions: https://nclottery.com/MobileApp

7/04/2019 10:13 - Sue E.

If you've allowed location and still get the error, go back to cart and try again. Second time has been successful. You'll still have your original numbers in your cart so you won't have to re-pick.

7/03/2019 06:17 - Cynthia B.

Thanks to geolocation, if you are elderly or disabled, sorry but no lottery play for you now if you can't drive yourself to a store.NC Lottery
Hi Cynthia, We want to help get this working for you. Are you on a desktop computer or are you using the mobile app? If you are on the app, please delete and reinstall it--that should solve it. If you are on a computer, please make sure that you have enabled location sharing in your browser settings and also enabled your wireless card. If you are still running into trouble, please give our online support team a call at 1-855-767-1863 and they can try to assist further.

7/03/2019 06:15 - Cynthia B.

The geolocation service stopped me from playing, too, and I have been a regular spender for years. Perhaps the 3rd party vendor in NV does not understand that in NC we have trees and mountains and everyone is not surrounded by a dozen neighbors with wifi. Wait until NC Lottery's profits start falling off. Maybe you will care then. You are a vendor with a product to sell. You are not supposed to make it harder for us to give you our money. You need to re-examine the scope of work and your priorities instead of solving a problem that probably did not exist in a relevant way.

7/01/2019 01:49 - William G.

How do I redeem a winning powerball ticket I purchased on the app?NC Lottery
Hi William, We will send you an email notification and wins under $600 will be automatically deposited into your wallet! If you won greater than $600, you will receive an email notification with instructions on how to claim.

7/01/2019 12:35 - Richard B.

This is still a problem... The geolocation service you are using is costing you players as well as money. They need to roll back whatever update the rolled out.NC Lottery
Sorry to hear you are having trouble with our geolocation Richard. As you know we recently shared an update to our geolocation service that is causing some issues for users, but we have a few suggestions that might help fix the problem on your end. First, please make sure you have enabled location sharing in your browser settings. Then, double check that you have your wireless card enabled. If you complete those two steps, that should solve the issue. But if you continue to have trouble getting it to work, the folks on our online player support system are best equipped to help find another solution. They can be reached via phone at 1-855-767-1863.

6/25/2019 09:41 - John W.

Having problems with the stupid geolocation service. I am getting very disappointed with the online lottery play.NC Lottery
Sorry to hear you are having trouble with our geolocation John. We recently shared an update to our geolocation service that is causing some issues for users, but we have a few suggestions that might help fix the problem on your end. First, please make sure you have enabled location sharing in your browser settings. Then, double check that you have your wireless card enabled. If you complete those two steps, that should solve the issue. But if you continue to have trouble getting it to work, the folks on our online player support system are best equipped to help find another solution. They can be reached via phone at 1-855-767-1863.

6/19/2019 06:17 - Greg H.

Your geolocation service error message says to make sure that I am in the presence of multiple wifi routers. I'm at home - that is ridiculous. And why do you need location data anyway? Why shouldn't I be able to play from anywhere?NC Lottery
Hey Greg, the geolocation service uses signals from multiple WiFi routers to triangulate your location. North Carolina law requires that anyone who buys tickets online must be located within North Carolina, which is why we verify your location at checkout. Hope this information helps!

6/18/2019 01:59 - NC Lottery

@CAROL U,Sorry to hear you are still having trouble with our geolocation. We recently shared an update to our geolocation service that is causing some issues for users, but we have a few suggestions that might help fix the problem on your end. First, please make sure you have enabled location sharing in your browser settings. Then, double check that you have your wireless card enabled. If you complete those two steps, that should solve the issue. But if you continue to have trouble getting it to work, the folks on our online player support system are best equipped to help find another solution. They can be reached via phone at 1-855-767-1863, or if you’d prefer, there is a live chat line and a help request form that you could fill out instead:https://nclottery.com/Help.

6/18/2019 12:25 - Carol U.

Can't extend my plays for existing tickets with existing funds due to the geolocation issue. Doesn't work on my pc nor the mobile app on my phone. What is the purpose of this geolocation service? It is soooo slow and doesn't work. With so many people writing about this we shouldn't have to call support, it should be fixed on your end. NC Lottery
Hi Carol, please see our response above

6/10/2019 07:03 - Howard C.

I can't buy any tickets since some dummy changed the geo whatever that is.NC Lottery
We’re sorry you’re having trouble with buying online tickets, Howard. Our geolocation service was recently given an update and has been causing some issues for users. Check to make sure your location sharing and wireless cards are enabled. If using an mobile device you can try and deleting the app and reinstalling it and see if that resolves the issue. If you still have trouble, please give our online support team a call at 1-855-767-1863 and they should be able to help.

6/08/2019 12:32 - George B.

Geolocation not working from my desktop windows 10 64 bit. All location sharing options are enabled. I have two Powerball tickets in my cart that I am unable to purchase. There is money in my wallet that I can't access. What going on! NC Lottery
Hi George. Sorry you are still having trouble with our Geolocation after enabling your location sharing option. Please call our SGI support at 1-855-767-1863.

6/07/2019 06:34 - Ted B.

You guys need to fix your geolocation. It's been a full week now. There should be absolutely ZERO issues for users using a desktop computer through a hardwired connection. There is no app to install/uninstall, it's simply a website our computers hit with or without a valid NC IP Address. I'm not wasting time to call tech support when it is not a local issue but an NC Lottery website issue since their update (Self-admittedly, at that). GET THIS FIXED. No excuses for having it down over a week now. NC Lottery
Hi Edward. Sorry you are having issues with our geolocation. Please try enabling your location sharing in your browser and also enable your wireless card. If that doesn’t help, please call SGI support at 1-855-767-1863.

6/07/2019 11:26 - Jon P.

Since you have updated, My computer too has not been able to be recognized by your company. I allowed my location on the upper left Chrome settings and reloaded the page . Still a failure. Obviously this is a common problem. Frustrated and disappointing. Ticket #: CAS-30237-C5W5R9? NC Lottery
Sorry to hear that you are having troubles with our website,Jon. As you know our geolocation service was recently given an update and has been causing some issues for users. Please give our online support team a call at 1-855-767-1863 and they should be able to help!

6/07/2019 06:33 - James B.

I am having issues with the geolocation when using my desktop with hard wired ethernet and mobile phone. I have enabled geolocation on FireFox browser and tried IE also Chrome. How can I correct this issue? NC Lottery
Sorry to hear you are having issues with the geolocation, James. Our geolocation service was recently given an update and has been causing some issues for users. Check to make sure your location sharing and wireless cards are enabled. On your mobile device you can try and deleting the app and reinstalling it and see if that resolves the issue. If you still have trouble, please give our online support team a call at 1-855-767-1863 and they should be able to help!

6/06/2019 08:23 - Sue E.

Please disregard my previous post about Geo location issues. I successfully purchased tickets just now.

6/06/2019 08:21 - Sue E.

Geo location still having issues due to your update, not our machines. I have allowed geo permissions for this site along with firefox about:config, Geo Allow true or false? Changed to TRUE. Problem is within your software update since approx 5.31.19 I received a tech reply but advice was not helpful. If anyone else has this issue and resolved it please leave a comment here.

6/06/2019 11:47 - dale p.

I have a desktop hard wired and get the same cant verify my GEO location. whats up? NC Lottery
Hey Dale, sorry to hear you are having issues with the website. Our geolocation service was recently given an update and has been causing some issues for users. Check to make sure your location sharing and wireless cards are enabled. If you still have trouble, please give our online support team a call at 1-855-767-1863 and they should be able to help.

6/03/2019 06:28 - Michael H.

Does my balance transfer to the new app?NC Lottery
Hi there Michael, if you are updating to the newer version of the NC Lottery Official Mobile App, there everything should be the same for you on the new app. If you are running into trouble, please give our online team a call at 1-855-767-1863 and let them know what happened.

6/02/2019 10:51 - john d.

I have tried deleting and reinstalling several times. Also deleting and reinstalling the app does not apply to this problem on my desk top which fails the same way.NC Lottery
Hi John, can you please send a screenshot of the error you are seeing on your desktop to communication@lotterync.net I'd like to pass it on to our web team.

6/02/2019 10:32 - NC Lottery

@John D.:Hi John, please try deleting and redownloading the app. If you're on Android, the latest app version can be downloaded here: https://nclottery.com/MobileAppAndroid Our web team is looking into errors with location tracking for the recent update and we should have more info soon. Our apologies for the inconvenience.

6/01/2019 10:42 - john d.

The new geo locater code is broke. I have installed the latest app multiple times and I have been able to make one purchase yesterday but nine today. My desktop fails as well. I have several other apps that require location services and they all work just fine. Only the lottery app fails since they updated the code in the last days. I contacted support they supossedly opened a ticket butnI haven't been contacted. The app sits there and spins trying to verify your location for atbleastba minute then just quits. If you then try to confirm your purchase I receive a message system unavailable. They then ask you to verify location services are on, they are but it still fails for both the mibile app and desk top.

6/01/2019 10:25 - Wendy T.

Why aren’t my active powerball tickets showing up? I purchased them on the 29 th after 10pm and now they are not showing for tonight’s drawing.NC Lottery
Hi Wendy, please give our online support team a call at 1-855-767-1863 and they can assist you.

6/01/2019 09:15 - KIMBERLY R.

I am not able o set my geolocation it says the service is unavailable NC Lottery
Hi Kimberly, please contact our tech support team and they should be able to assist you. You can reach them at 1-855-767-1863. Our apologies for the inconvenience.

6/01/2019 08:37 - Sue E.

I haven't been able to purchase tickets online the last two days due to geo location. Please fix this error. NC Lottery
Hi Sue, we're sorry you are experiencing difficulty with the purchase process. Please give our tech support line a call and they should be able to assist. 1-855-767-1863

6/01/2019 03:30 - sheryl l.

I dont see where I can scan tickets Something is wrong NC Lottery
Hi Sheryl, we recently released updates for our iOS and Android apps and if a player hasn't updated it could cause some errors with the app. If you haven't already, please update you app. If you have an iOS device you can update straight from the Apple App Store. If you have an Android, please delete the app and download the latest version from our website.https://www.nclottery.com/MobileAppAndroid

6/01/2019 11:48 - Cordelia C.

I don't see a banner with any instructions on the website as to how to fix this. I am on a Mac and can't play either and have funded my account. This has been going on for two days now. NC Lottery
Hi Cordelia, our web team is looking into this issue. Please give our tech support line a call and they should be able to assist you: 1-855-77-1863. We apologize for the inconvenience.

5/31/2019 08:55 - Sharon M.

I just called the support line for help with the Geo location, and was told there is a system error. Now I have to uninstall the program on my app,and restart again. They could have emailed me and others to let us know there was an error when you click on the complete purchase button.NC Lottery
Hi Sharon, we apologize for the inconvenience. We have added a banner to our site to aid other players with the geo-location error. Please let us know if any other issues arise.

5/27/2019 05:03 - Devin T.

Im using the app...funded my account from my NCSECU account, and have lived in NC all 42 yrs of my life, but it says can't validate geolocation. I have full 4G LTE on Sprint, but also says to use a device connected to internet. Any other app on my Note9 works just fine. All info on my account is correct, and verification code accepted.NC Lottery
Sorry you're having trouble, Devin. In order to complete an online purchase, our system has to verify that you are within state lines. To do this, location services must be enabled. Please verify that you have location services turned on for your device and the app. If that doesn't resolve the issue, please give our online support team a call at 1-855-767-1863 so they can help figure this out.

5/19/2019 04:29 - Mandy D.

I didnt know you had to be in NC. It allowed me to fund an account but will not allow me to make purchases. How do I get my deposit back?NC Lottery
Hi Mandy, Please give our online support team a call at 1-855-767-1863 so they can help you work this out.

5/19/2019 02:25 - Verena C.

I purchased a Powerball with extra $1 an cash 5 and it shows today 0 purchase but still shows the purchase message, also my second chance drawings entries and scanned tickets disappeared too a few days ago and it was like a new sign in with 500 points awarded but 0 out everything I had scanned before. I still have $6 in my wallet but I'm scared to purchase some more since they disappeare. Wrote a email about the issueNC Lottery
Hey Verena, So sorry you're running into this issue. Please give our Online Support team a call at 1-855-767-1863 so they can look into all of this for you.

3/25/2019 02:02 - Thomas C.

I have not been able to fund my account. It says to call, but I use online services so that I don't have to deal with people. Are there rules about what banks can or can't be used?NC Lottery
Hey Thomas! You have the option of contacting our support team online here: https://nclottery.com/Help. We don't have rules about what financial institutions can be used, but sometimes the financial institutions will.

12/08/2018 10:09 - Justin H.

Called the number suggested, no resolution. They escalated a ticket to tech support but no email yet. I have money deposited and tickets ready to purchase, but still cannot use them due to this geo location error. I’ve tried on multiple devices, on and off WiFi with app and on the website. I’m think it isn’t me, but your site or something blocking my no lottery account. Another night of potential winnings gone. NC Lottery
Hi Justin, we apologize for the inconvenience. Thanks for contacting our tech support team. Let them know all the details of what you're experiencing and they should be able to assist you with a solution.

12/06/2018 10:16 - Justin H.

Could not validate Geo Location I am physically in North Carolina. WiFi is on. Location services on (iPhone). Turned phone off and on. Cannot go through checkout and already missed one deadline for ticket purchase. Advice?NC Lottery
Hey Justin, We're sorry to hear you're having trouble. Sometimes the app is not certain you are in North Carolina. For example, if your Internet Service Provider (ISP) is located out of state you might receive this error. We recommend giving our online support team a call at 1-855-77-1863 so that they can work with you to find a fix.

11/21/2018 02:34 - Dennis L.

I, like Connie K. am unable to scan or collect through the android app. I get the Application Error: Couldn't establish a secure connection. (https://rewards.nclottery.com/checkticket) when I try to scan a ticket. I receive a similar error when trying to get to the page to collect points.NC Lottery
Hi Dennis, please give our support team a call at 1-855-767-1863 if you continue to have trouble accessing the app. Thanks!

11/09/2018 02:49 - connie k.

Is anyone having a problem with the Android mobile app;checking tickets, collecting points or entering drawings? NC Lottery
Hi Connie, Our team is not aware of any widespread issues with the mobile app. Please give our online support team a call at 1-855-767-1863 if the problem persists. Thanks!

10/24/2018 04:17 - joseph t.

How do you download this scanner?NC Lottery
Hey Joseph! The NC Lottery Official Mobile App with the ticket scanner is available in the App Store or by manual download if you have an android device. Here's more info: https://nclottery.com/MobileApp

10/24/2018 05:36 - Samuel H.

Hello, I'm traveling abroad and I'm trying to buy a ticket online. I keep getting the can't locate geo location error. I see that you have replied to someone who has this same issue "When a player is attempting to make a purchase through Online Play, they must be physically located within North Carolina at the time of purchase". However, with North Carolina being our permanent residence, you didn't explain how to get around this. As long as we are permanent residents of the US with proof, why is this a issue?NC Lottery
Hey Samuel, Sorry you're having trouble. Any player attempting to purchase through Online Play must be physically located within North Carolina's borders at the time of the checkout. Geolocation technology is used to verify this because NC law requires people buying NC Lottery games to actually be in the state at the time of purchase. If it is determined that you are currently located outside of North Carolina, any attempts to make a purchase will not be successful. Hope this helps clarify!

10/23/2018 12:07 - Kim W.

how do you log off website?NC Lottery
Hey Kim, All you need to do is click the "Options" button (it's the one that look like a gear). In that menu is the "Sign Out" button.

10/23/2018 10:47 - Stacey H.

I’ve been getting error can not validate geolocation for the past 2 days now. I’ve signed out & back in many times & still having the same problem!! Help please NC Lottery
Hey Stacey! The error you are seeing could be an issue with your phone settings. Your phone must be able to verify that you are physically located within North Carolina at the time of purchase. If you haven't yet, make sure you enable location tracking for the app and your phone. You can also call 1-855-767-1863 and someone should be able to help you.

10/22/2018 07:45 - Clifton S.

I'm a permanent resident in north carolina, but travel alot for my work can I still purchase a ticket if I'm traveling out of state? NC Lottery
Hey Clifton, When a player is attempting to make a purchase through Online Play, they must be physically located within North Carolina at the time of purchase.

10/22/2018 07:35 - Clifton S.

Can't fund my wallet? NC Lottery
Hi Clifton, Sorry about that! Our website was having some issues with funding wallets, but out web team has since resolved this issue. Please try again and call 1-855-767-1863 if you run into any more issues. Thanks!

10/22/2018 11:02 - Lee Ann H.

Still trying to deposit funds. System still unavailable. I called Customer Service. Said keep checking website. I logged in and out nothing works. NC Lottery
Hey Lee Ann, Sorry for the trouble. Our web team is working to find a fix now. Thanks for your patience.

10/21/2018 01:47 - Tricia B.

App will not let me deposit funds to my wallet. Signed off and back on a couple times and still only gives me a blank screen under deposit funds. NC Lottery
Hey, Tricia. We did have some trouble, but we hope it is fixed. Please sign out and log back in. If that doesn't work, please call Customer Service at this toll-free number for assistance. 1-855-767-1863.

10/21/2018 01:45 - Lee Ann H.

Having a problem deposit money. Keeps saying system is unavailable. NC Lottery
Hey, Lee Ann. We apologize for the inconvenience. We believe the system is working better now. Please sign out and then log back in. If that doesn't work, call our Customer Service for assistance. 1-855-767-1863.

10/20/2018 08:24 - Otis F.

This app is a scam. Deposited money and it will not let me purchase tickets. Just keeps giving me an error. Tried it on both my PC and the App. They got my money without an issue, but will not let me use it to get tickets. NC Lottery
Good morning, Otis. We did have performance issues with our website and app due to the high volume of Mega Millions and Powerball jackpots this weekend. Please try again after signing off and logging back in today. You can also call Customer Service for assistance or fill out an online form. The toll free number is: 1-855-767-1863.

10/20/2018 09:14 - Laura C.

I purchased a mega millions ticket through this APP and got my email confirming my purchase. How do I collect if I win without a physical ticket? NC Lottery
Good morning, Laura. If you receive winnings less than $600, the winnings will automatically be placed in your Winnings account. You then have the option of requesting a check or placing the winnings back into the designated financial account that successfully funded your wallet. To redeem winnings $600 or more, you will receive an email regarding your winnings with instructions on how to file a Claim Form.

10/19/2018 02:29 - Jason F.

Have an issue where the app and the website cant verify my location. Is this a system issue, or am I doing something wrong?NC Lottery
Hi Jason, it could be an issue with your phone settings. If you haven't yet, make sure you enable location tracking for the app and your phone. You can also call 1-855-767-1863 and someone should be able to help you.

10/18/2018 09:58 - Cory W.

Stratch off barcode on front of cardNC Lottery
Hi Cory, Did you have a question? Let us know if there is something we can help you with!

10/10/2018 01:21 - Victor C.

I purchased a $10 Mega Millions ticket and a $10 Powerball ticket. At the top of both tickets, it reads "Qualifying ticket*** Spend $10 or more on a single Mega Million/Powerball ticket and enter to win a pack of 60 scratch-offs...Enter by Nov 4 at nclottery.com" I've entered the lucky-rewards entry codes for both tickets but I don't see where I'm entered in a chance to run scratch offs. NC Lottery
Hey Victor! When you scanned your tickets into Lucke-Rewards, you should have been automatically entered into those second-chance drawings. You can see how many entries you have by visiting the "Draws" page and selecting the second-chance tab at the top. Scroll down until you see the "Mega Power Pack" drawing and under the "Your Entries", you should see them there.

9/25/2018 02:10 - Cynthia G.

Where do I find the numbers for the second chance drawings on my online tickets? Since we dont get a paper copy of the ticket is there a way to view the barcode to get the second chance numbers? Or are the numbers entered automatically if you dont win? Please advise. Thanks, Cindy NC Lottery
Hey Cindy, Draw tickets purchased through online play do not have second-chance drawings attached to them — at this time, second-chance drawings are only available for certain scratch-off games. If you are referring to your Lucke-Reward points that you get from your online play purchases, those points will be automatically added to your points balance when you make an online purchase. You can then visit the "Enter" page and choose which Lucke-Rewards drawings you would like to enter with those points. Please let us know if you have any further questions, Cindy. Thanks!

9/16/2018 02:36 - Jomanda J.

If I got two numbers out of pick 3 right played any way do i win NC Lottery
Jomanda- You can visit the following to see all the different ways you can win in the game.https://nclottery.com/Pick3How

8/28/2018 07:38 - Jamison A.

Steady getting an error could not validate geo location NC Lottery
Hey Jamison, Thanks for reaching out. The error you are seeing could be an issue with your phone settings. If you haven't yet, make sure you enable location tracking for the app and your phone. You can also call 1-855-767-1863 and someone should be able to help you.

8/16/2018 03:56 - Latoya L.

Is this app not available in Google playNC Lottery
Hey Latoya, The NC Lottery Official Mobile App is not offered in the Google Play store because Google currently does not permit apps offering in-app lottery gaming. However, you can download the Android version of the app directly from our website here: https://www.nclottery.com/MobileAppAndroid

7/25/2018 06:02 - Susan R.

Does the NCLottery notify winners via email if they will one of the Lucke Rewards games? Often I enter, but forget to check the winner's names. Thank you. JohnNC Lottery
Yes, if a player has won one of the Lucke-Rewards drawings, we make every effort to alert them of their win. We will first attempt to notify them via email. If that email goes unanswered, we will then reach out via phone, and if necessary, send certified mail.

7/21/2018 02:56 - Reginald K.

I’m trying to pay online it’s saying geo location error NC Lottery
Hi Reginald - you may want to try closing out and restarting the app. If you're still having issues call 1-855-767-1863. Our tech support team should be able to assist.

7/06/2018 02:35 - Clint G.

I tried to download it with no success.I have TracFone could that be a problem?NC Lottery
Hey Clint, Are you on an Android or iPhone? Where you go to download the app will vary based on the type of phone you have. nclottery.com/mobileapp

7/01/2018 11:15 - JASON B.

Its July and still no contact from anyone. At this point, I've stopped using the app. I'm just in it now to keep posting about your lack of assistance, customer service and knowledge of problems. Your answer is to call customer service who can't answer tech questions. NC Lottery
Good morning, Jason B. Fix is taking longer than we had hoped. But we committed to letting you know personally when it was ready and we will. Then, it's your choice if you want to try it. EDIT: Hi Jason, We just wanted to let you know that the update has been published! We emailed you directly with instructions on installing. Thanks!

6/22/2018 09:20 - Richard J.

There is no option to scan scratch off and no instructions on how ro enter ticket numbers correctly or where these or any other numbers are located. I cannot manually enter scratch off for second chance or scan. Please help. It only tells you where a 25 digit number is on the draw only tickets like pick 3 etc..NC Lottery
Hi Richard, you can scan scratch-off tickets using our App:https://www.nclottery.com/MobileApp by selecting the "CHECK" icon on the top bar and then tapping "SCAN NOW" to open the camera function. You can find the bar code under the scratch area on the front of the ticket. The 12 digit entry number is located near the barcode on the front. The ticket number is on the back of the ticket. If you need additional help please contact our Customer Service team at 1-855-767-1863.

6/21/2018 07:40 - JASON B.

To date is have had no contact from anyone about my issue. Is there a fix? Can it be fixed? NC Lottery
Good morning Jason, Yes, we are working hard to resolve this for you! Our web team is in the testing phase for the fix and are hoping to have it released soon. We will email you directly once that fix is implemented. Thank you for your patience.

6/20/2018 02:10 - Veronica R.

The last week I can't get on is it down.NC Lottery
Hey Veronica, We're sorry you're having trouble with the app! Please give our online support team a call at 1-855-767-1863 so they can work with you to resolve this. Thanks!

6/19/2018 10:30 - Ernest P.

i have iphone 8and it will not let on.NC Lottery
Hey Ernest, Please give our online support team a call at 1-855-767-1863, someone there will be able to help you figure this out.

6/16/2018 02:52 - Tammy J.

I just bought a Google Pixel 2 phone and the app crashes as soon as I try to open it. Does the app support the Pixel 2? Seems like there is a miss-match with the operating systems. I am very disappointed that I can no longer scan my tickets. The app worked fine on my HTC1. Thanks Tammy J NC Lottery
Hi Tammy, We have not had any other reported issues with Pixel users. If you give our online support team a call at 1-855-767-1863 they should be able to help identify the issue you are having and hopefully get you back up and running!

6/15/2018 09:00 - JASON B.

Wondering how long a response is going to take from your comment to me dated 6/12/18 at 02:18?NC Lottery
Hey Jason, We have followed up with the web team for an update. As we mentioned, we will be contacting directly via email once the fix is implemented. We apologize that there isn't more to share at this time.

6/13/2018 06:31 - john s.

My wifes phone and computer are also No scan available..is this happening a lot ? John Will it be fixed ...thanks...NC Lottery
Hey John, Please check out our reply on your other comment! Thanks!

6/12/2018 02:18 - Sarah B.

@JASON B.: Jason, Please accept our sincerest apologies. As blog moderators we do our best to communicate player issues to the appropriate departments here at the lottery, and sometimes we aren't kept up to speed on where the resolution is heading. However, our web team has identified the issue that is specific to your phone model, and a fix is underway. We will contact you personally via email once the fix is tested and finalized. This is certainly not the experience we want our players to have, and for that, we apologize.

6/12/2018 11:34 - JASON B.

Wow. Glad to see the response to my email isnt generic and someone actually looked at the issue. Yes that's sarcasm. Email response below: Thank you for your email, please contact Online Support @ 1 855 767-1863 opt 1 to further assist you with your issue. Remember, if you or anyone you know is experiencing a problem with gambling and would like more information, please contact a North Carolina Problem Gambling Helpline representative at 1-877-718-5543. Customer Service 2728 Capital Blvd. Suite 144, Raleigh, NC 27604 Player Hotline 877.962.7529 Play Responsibly Problem Gambling Helpline: 877-718-5543NC Lottery
Hi Jason, Please see our full response above.

6/09/2018 08:05 - JASON B.

If you have read all the posts I have made below you will see the issue of the app closing as soon as you open it. I ha e uninstalled and reinstalled several times, same issue. I have called every number given and no help, read past posts below. I will email at email address given and see what happens. NC Lottery
Thanks, Jason! Blog moderators rotate on weekends. We'll reach back out to the appropriate folks on Monday morning. We want to help get this resolved!

6/08/2018 06:02 - JASON B.

My first problem was reported on 5/30/18, it is now 6/8/18 with no resolution. I have uninstalled the app and no longer use it as it useless and no one seems to or can help. NC Lottery
Hi there, Jason. What is your problem? Have you tried calling our technical support team? If you are still running into problems, please email player.info@lotterync.net so we can have someone reach out to you directly.

6/04/2018 02:44 - JASON B.

I'm assuming since I haven't been notified of a solution the fix is not to play/use this app? From the comments I'm not the only one with this issue.NC Lottery
We apologize for the delay in updating you, Jason. Our team has been working to find a solution to the issue you are experiencing. We will share an update as soon as we have one.

5/31/2018 07:28 - JASON B.

I am using Android version 8.0.0NC Lottery
Thank you for the update, Jason. We have shared this info with our team and will get back to you as soon as we have an update. Thank you for your patience.

5/31/2018 07:08 - JASON B.

Yes my phone is on.

5/31/2018 11:38 - JASON B.

Just called 855 767 1863 option 1 as you stated and they told they are not tech support and don't know why I was directed to call them. They also instructed me they have heard of no app issues and gave me the number 833 530 7529. Is this correct? Why can't you just release a statement for the android fix?NC Lottery
Hi Jason, We are investigating this and will get back to you as soon as we have more information. EDIT 5/31 4:26 PM: Hi Jason, Our web team is looking into possible causes for the issue you're experiencing. What Android OS version is your phone currently on?

5/30/2018 02:23 - JASON B.

App keeps crashing upon opening on my Galaxy s8, even after removal and and reinstall, many times. I have called both numbers given, 855 767 1863, that redirects me to call 877 962 7529 but then it tells the office is closed. Same thing for over a week now and about 3 weeks of a non working app.NC Lottery
Hi Jason, Please accept our apologies for the confusion. Please call 1-855-767-1863 again and select Option 1. That will connect you with a representative who can assist. Thank you!

5/23/2018 12:37 - ANDRE F.

My app has crashed for over a week now. I've called customer service and they told me it was working. I uninstalled it and reinstalled it many times and it still doesn't work. I am using android software 8.0.0NC Lottery
Hi Andre, we apologize for the inconvenience. Our tech support team will be most qualified to help you fix the issue. Please let them know that the previously suggested method did not work. You can reach them at 1-855-767-1863

5/21/2018 12:53 - kenetta t.

My app keep saying it isn't working try back. I've uninstalled and reinstalled over 10x.... What to do next? I need to login my points NC Lottery
Hi Kenetta, If you are still having problems with the mobile app, we recommend you contact our technical support team at 1-855-767-1863 so someone can work with you to solve the issue. We apologize for the inconvenience!

5/18/2018 08:16 - Hannah B.

My app keeps crashing as well for android even after reinstalling multiple times. NC Lottery
Sorry for the inconvenience. Please call Customer Service and they will help you out. Number is 1-855-767-1863.

5/18/2018 02:51 - Jeremy S.

The android app is still not working, it just says the app has closed everytime I try to open it. It's been doing this for days and I've reinstalled 10 times. Is there an ETA on this being fixed? NC Lottery
Hey, Jeremy. There is a fix. Please call Customer Service at 1-855-767-1863 and they walk you through it.

5/17/2018 06:56 - Joyce L.

My app keeps crashing for my Android I have deleted it a few times and rebuilding have downloaded it a few times. Any advice would greatly appreciated. Thank youNC Lottery
Hi Joyce, We're sorry for the inconvenience this has caused you. Our web team has fixed the issue and is advising players to uninstall and then reinstall the app. However, if that is still not working for you, we recommend you call our customer service team and they can walk you through finding a solution. Phone: 1-855-767-1863

5/15/2018 07:29 - Dianne J.

Why am I getting a message saying NC rewards has stopped?NC Lottery
Hey Dianne, We are having a slight issue with our mobile app right now. Our web team is working hard to fix it, please bear with us! Thank you.

4/29/2018 11:23 - Alfonso M.

do you no longer deposit winnings under $600 in my wallet? I just scanned a $10 winner and it says " see retailer" NC Lottery
Hi Alfonso, Unfortunately, physical tickets cannot be loaded into your wallet, at this time they must be cashed out at a physical retailer location. Only winning tickets that were purchased online will be automatically added to your wallet. Please let us know if you have any other questions!

4/28/2018 10:12 - Shirley K.

Just curious what else do I need to do to to be able to scan my tickets and enter the tickets I have for the second chance drawing NC Lottery
Hi Shirley- Tickets that are eligible for second-chance drawings are automatically entered once you scan them. To enter the other drawings you can go to the "Enter" icon on your "User Dashboard" and choose which drawing you want to use your points for.

4/20/2018 10:55 - Santhosh Reddy T.

Getting "Error Could not validate Geo Location" even though I enabled location services on my laptop. What could be the reason? NC Lottery
Hi there, Santhosh. If you continue to receive the error contact the help line at 1-855-767-1863.

4/15/2018 01:23 - Demetria H.

I had almost 5000 for the second chance and still disnt win better luck next time..good luck everybody

2/25/2018 08:19 - Christine P.

If you win one dollar and the message still reads please call 855 767 1863, would that be just to confirm the dollar or is that reading I might have won something more? LOL signed wishful thinking NC Lottery
Hi there, Christine. I would still call that number, as it's the number for out online play customer service.

2/15/2018 12:58 - Stephanie B.

Samsung galaxy note 5, can't open file. NC Lottery
Stephanie-We're sorry to hear that you're having issues with the app. If you call 1-855-767-1863, someone should be able to help you.

2/09/2018 09:28 - Dawn G.

My Google pixel phone continues to say "can't open file" I have followed all instructions and don't know what to do, please help. NC Lottery
Dawn- If you call 1-855-767-1863 , someone should be able to help you figure out what's going on.

2/05/2018 07:11 - Jacqueline M.

How can i scan my tickets? NC Lottery
Jacqueline- The first thing you'll want to do is make sure you're logged into the lottery app. Once you do that, you can go to the "Check" icon and follow the instructions to scan your ticket and see if it's a winner. If you go to the "Collect" icon you can follow the instructions and scan your ticket to get points.

2/01/2018 08:40 - John B.

"You have scanned an incorrect barcode. Please scan a different barcode." "You have scanned an incorrect barcode. Please scan a different barcode." "You have scanned an incorrect barcode. Please scan a different barcode." Does this EVER WORK? JUNK! FIX IT. NC Lottery
Hi there, John. Are you scanning the correct bar code? Check the App's instructions on which bar code to use. Make sure you only have one bar code in view. We recommend players fold their ticket so only one bar code is picked up by the camera. If you still are having trouble, please call our Technical Support team at 1-855-767-1863.

1/24/2018 05:58 - Robert H.

I get could not validate my geo location on my PC and on the mobile app. This started last week it was fine before on the PC. I just loaded the app to try it an enabled location finding for the app and have verified it again. NC Lottery
Robert- If you call 1-855-767-1863 , someone should be able to help you figure out what's going on.

1/21/2018 01:37 - CLIFFORD C.

I keep trying to scan my tickets it doesn't want to work? NC Lottery
Hi Cliford- Which tickets are you trying to scan? Also can you tell us what type of device you are using? Try completely closing and restarting the app. If you are still having trouble, please give our tech support team a call at 1-855-767-1863 and they should be able to assist you.

1/20/2018 11:36 - Melinda M.

Keep getting this error when trying to buy tickets online "There was an error retrieving your cart. Please try again later". What do I need to do? NC Lottery
Hi, please give our Online Play tech support team a call at 1-855-767-1863. They can assist with this issue.

1/13/2018 07:18 - Keith W.

Could not validate Geo Location This keeps showing up when I try to pay for the tickets NC Lottery
Keith- If you haven't already, make sure you adjust your settings on your phone and the web browser to allow your location to be tracked. If you're still having issues call 1-855-767-1863

1/12/2018 10:27 - Ellery H.

App doesn't work for Samsung Galaxy S8 on Verizon network. When buying draw tickets, app attempts to verify location but fails. Verizon location agent appears stating that the app is requesting location but it fails with "Error Could not validate Geo Location" The app has the proper permissions to location service and I see the recent request under the location settings. At least you can buy tickets on the website as well. I'll give that a try but it looks like I'll have to wait for an update to buy tickets from the app. Everything else works fine. NC Lottery
Hi there, Ellery. You shouldn't be running into that problem. Try calling our technical support team at please contact us at 1-855-767-1863. It might be a simple settings issue.

1/11/2018 08:33 - willie l.

App doesn't open NC Lottery
Hi there, Willie. Please call our technical support team at 1-855-767-1863.

1/06/2018 09:37 - ANTHONY D.

I have to log in EVERY TIME I use the app? That is unacceptable. NC Lottery
Hi there, Anthony. We plan to have updates to the app after the launch. The featuring to which you are referring is in the works! [/rely]

1/03/2018 11:10 - Veronica W.

How do I download the new app? NC Lottery
Thanks for interest. Here are instructions on how to download the app. https://www.nclottery.com/MobileApp

1/03/2018 10:59 - Veronica W.

I hope that with this app we can enter more than 75 points a day. NC Lottery
The new app should make it easier to scan those tickets into Lucke-Rewards, but for the time being the limit will stay at 75.

1/03/2018 02:02 - Kimberley M.

Hi, I can’t fine my copy of the tickets I purchased online at NCLottery.com app. I purchased nine ten tickets. I briefly saw the numbers(quick picks), on the screen and then they were gone. So how will I have copies to know if I won? NC Lottery
Good morning, Kimberly. Sign in to your account using your credentials. Select Tickets in your dashboard and enter the date range in the From and To search field boxes to display the status of all your purchases. If you need more help, call Customer Service at 877 962-7529.

12/27/2017 10:43 - Shelly G.

Although I have not read every question/response, I am hoping you can tell me how to find my 2nd chance drawing history; how many entries do have for — game. Thank you! NC Lottery
Hi Shelly- To find your second-chance drawing history go to the "User dashboard", click on the "Draws" icon and make sure the second chance tab is selected.

12/25/2017 03:10 - Robbin W.

Still trying to understand how this Lucke-Rewards works. NC Lottery
Hi there, Robbin. We are here to help. Is there a specific question we could help you with? Ask away! If not, trying heading to our FAQ section on Lucke-Reward here: https://www.nclottery.com/FAQ#LuckeRewards.

12/24/2017 03:36 - Chris U.

Can't get app installed on Android (Google Pixel). NC Lottery
Chris-If you call 1-855-767-1863 someone should be able to help you.

12/23/2017 12:25 - duane w.

They spend all of that time creating this app but you can't log in with your fingerprint. That does not make a lot of sense.

12/20/2017 08:47 - Rebecca S.

I like the new app. However, I primarily use on my tablet, so I am hoping there will be a version for the tablet. What I really want is for the screen to be unlocked so I can rotate to a landscape position. I would also love for the scanner to combine the features for awarding points and checking for winners so that one scan would accomplish both. NC Lottery
Rebecca- We're glad you like the new app. Thanks for sharing your suggestions. The app developers do read the blog and take comments like yours into consideration.

12/20/2017 02:48 - willie l.

Downloading the app for android link doesn't work,keep saying page is not found NC Lottery
Willie-If you call 1-877-962-7529 someone should be able to help you figure out what's going on.

12/18/2017 10:24 - John R.

It's been a month... still hating the new cookie-cutter app. Glad you went with a company that does the same thing for dozens of other lottery states, instead of someone truly wanting to create a world-class, engaging and unique site for NC. Site looks like there was zero actual thought into presentation/design/platform (which is what cookie-cutter companies do). Can't wait to switch to VA lottery or Cherokee casino at end of year, because of this poorly conceived and ill-designed interface. The old was was light years ahead of this childish big-font have-to-scroll-everywhere look.

12/08/2017 11:42 - John M.

The new APP. just took a little time to get use to,I'm getting so I'm happy with it.My home PC remembers all my log-in info so I can just click on sign-in and off I go.I can't get my mobile app set-up to do this, I have to enter my info and password every time I go there. Is there a way to fix this? NC Lottery
Hi there, John. We are glad you like it now! It does take some getting used to, so we are glad you stayed with us through this transition. As of right now, you still must enter your username and password when you want to log in to the new app. We are aware that it can be frustrating, and we are working a solution. Hope that helps!

12/08/2017 01:23 - Stephanie C.

Want to enter tickets for 2nd chance winning i need a good lick

12/07/2017 11:38 - JULIA J.

Why have you stopped publishing names of winners that have won $1000 in scratch offs. NC Lottery
We now show winners of $5,000 or more for the past 60 days. There were so many winners between $1,000 and $5,000 each month that displaying those was impacting the performance of our website. If you would like a list of winners of $1,000 to $5000, just email playerinfo@lotterync.com, and specify what time period you would like to see them.

12/02/2017 05:39 - Odessa E.

Wanna enter tickets for 2nd chance winnings.

12/01/2017 03:54 - ronald w.

I am not able to download this app to my cell phone.How can I access this site on my laptop?

11/30/2017 06:30 - lita l.

How would I know if I won a drawing NC Lottery
Hi there, Lita. If you win a drawing, the lottery will to steps to contact you via email, phone, and certified letter.

11/29/2017 12:17 - judy w.

I love this app still havent recieved my 500 points everything else i love hopeing for a,win before christmas goodluck everyone. NC Lottery
Glad you like the app and appreciate the feedback. As for the points, please call our Customer Service at 1-855-767-1863. They can help you check your point’s history as well as award you the points if you didn’t get them.

11/27/2017 06:04 - judy w.

I love the new app just found the second chande drawing all of mine are there so easy to use all but the 500points i am praying for a win before christmas

11/27/2017 05:43 - James S.

the new app keeps crashing my pixel google phone I tried to reload it 3 times but after I use the ticket checker and enter the phone will not receive calls better not download the app till it is in playstore had to go without phone service for 48 hrs put the old app back up

11/27/2017 03:50 - judy w.

How do i check the second change drawing and i havent recived my points it says one time bonus points NC Lottery
On your dashboard, which appears after you click on your username in the top right hand corner, go to the Draws icon. If you want to check winners for drawings that you did not enter, uncheck the My Entries box, and use the filter to see the active or expired drawings. Make sure you are using the Second Chance tab. You get the points when you download the app for the first time. If you have downloaded the app, but did not receive the points, please call 1-855-767-1863.

11/25/2017 07:44 - david n.

Friend told me that if you win big enough to go to lottery office that you can use all your non-winning draw and scratch off tickets to reduce taxes on winnings, is that true? NC Lottery
David- That is not correct. We will take out the minimum required state and federal withholdings. You can however use your tickets to get points to enter second-chance drawings.

11/25/2017 07:35 - david n.

Found logout icon, you have to turn tablet vertical to see it. Haven't downloaded not new app. Yet, iPad with camera in shop, is there a to me limit to get new app/bonus pts?

11/25/2017 02:26 - Johnny L.

I want to add scratch off s the old fashion way. By putting the numbers in. Where do I go to do this ? Also where can I transfer funds? NC Lottery
Hi Johnny- You can enter your tickets manually by going to the "Collect" icon on your "User Dashboard". To fund your wallet go to the icon that says "Fund".

11/22/2017 09:14 - Charlotte R.

Your app is clunky to use. I like the checker. But thats it. It takes forever to do things U need an update

11/20/2017 07:01 - Ernest P.

I can't get it to download or scan NC Lottery
Since we do not know what you are experiencing, it is hard for us to help. Our technical support staff is there for this exact reason. It might be a settings issue with your phone, and they would be able to identify it. Please try calling our technical support team at 1-855-767-1863

11/19/2017 12:54 - carolyn b.

I DOWNLOADED THE APP ON MY SMART PHONE.....BUT THE APP DOESNT SHOW ON MY SCREEN ON MY PHONE......THE TICKET CHECKER DID WORK.....

11/19/2017 09:28 - William D.

THANKS, Yay, all I needed was patience, my 500 Points finally showed up. Wonder what's coming next month.

11/17/2017 11:29 - Larry G.

I also had issues with my Android phone not downloading the app after following the instructions. However, I did find a workaround. Go the website from your computer. Save the download to your computer. Email yourself with the saved download as an attachment. Bring up your email on your Android phone, and open the attachment. The app should download to your phone. I was then prompted for receiving the 500 points. I hoped this helps some frustrated users, or at least gives some idea how to get the app downloaded to your Android phone. Cheers!!

11/17/2017 07:45 - Alan F.

The new IPhone X want let you download the new app. It malfunctions and says to double click to download but doesn’t work. I have to manually put in my tickets. NC Lottery
Hi there, Alan. That should not be happening. Have your tried restarting your phone and restarting the apple store? If not, please call out technical support at 1-855-767-1863 so we can get this figured out.

11/17/2017 02:35 - Ernest P.

I can't get it to download or I can't get it to scan NC Lottery
Hi there, Ernest. Are you having problem downloading the app, or using the ticket checker on the app? If the issue is with downloading, try calling 1-855-767-1863. If the issue is with the ticket checker, try folding the ticket so only the correct barcode is showing. Hope that helps!

11/17/2017 08:48 - Troy D.

As the "new" takes some time to get used to, I haven't found a link to scan for entry for the Second Chance Drawings. Can you give some insight on this matter? NC Lottery
Hi there, Troy. The ticket checker is only available on the app. Once you open the app, click on the first icon at the top left that says "Check." That will open the ticket checker for you. Hope that helps!

11/15/2017 02:20 - Kenyetta J.

The new app and websites are horribly inconvenient. The old app and website was easier to navigate. This new stuff is actually a deterrent for me.

11/15/2017 11:00 - William B.

When will winners be notified of Nov 8th lucky rewards drawings? NC Lottery
Hi William- Winners are usually notified within 24 to 48 hours of a drawing.

11/15/2017 08:39 - Hassan H.

This app is harder than the first one. I don't know how to scan my my tickets with this app, it don't show. And I can't sign in. NC Lottery
Hassan-To scan your tickets to see if your'e a winner go to the "Check" icon. To scan your tickets to collect points, go to the "Collect" icon and click "Scan." Make sure only one barcode is visible in the image finder when you scan. As for your log in, you should be able to use the same username and password that you've used in the past. If you're still having issues, you can call 1-855-767-1863 and someone should be able to help you.

11/14/2017 03:12 - mary b.

Where do I find winners of 2nd chance drawing and random number generator on this new app? NC Lottery
Hi Mary-You can find winners of the 2nd chance drawings by going to the "Draw" icon on the "User Dashboard". Make sure the box that says "My Entries" is unchecked. Then you should be able to see a list of drawings and the players who won each one.

11/14/2017 12:39 - gary m.

Downloaded per your instructions and there is no NC Lottery icon on my phones screen?? I have to go to downloads to open the app?? Plus I'm now vulnerable to 3rd party downloads?? C'mon folks. I deleted the download. You guys have to get this into the google store. The old Lucky Rewards was; why not this Brand New app??

11/14/2017 06:43 - Ricky S.

I feel that the November second chance drawing should be moved back a week until the issues are fixed and everyone can see their second chance entries again. We have waited this long, another week isn't going to kill us.

11/14/2017 12:23 - David B.

I've posted about not being able to scan for winning tickets after midnight. You said needed more information on this. The only thing I can add is that I can scan before 12am but a the stroke of midnight the system crashes. This is all I have... can't stay up all night to monitor it. NC Lottery
Not sure what type of ticket you were trying to scan. For draw games, players will not be able to scan to see if their tickets are winners until the results are finalized. For multi-state games such as Powerball, that may take several hours. Lottery system is shut down every night from 2 a.m. to 5 a.m. so no scanning can occur then. No worries though. Your wins don't go away.

11/13/2017 10:12 - david n.

Great it shows my entries to second chance drawings. Only one more question? Where is the log out icon, it's not under user name or in dashboard??? NC Lottery
Glad you can see your entries again. Look for the Sign Out button under the Options icon on your dashboard.

11/13/2017 07:27 - Kenneth D.

Downloaded the new app and got the 500 bonus points. Signed on 2 days later and could not scan my lottery tickets. Frustration!! NC Lottery
Sorry for your trouble. Two tips on scanning tickets. Make sure only one bar code is visible in the viewfinder of your mobile device. You won't be able to scan your draw tickets for games like Powerball, Cash 5, etc. until the results of the drawing are finalized. That could be several hours after the drawing.

11/13/2017 05:22 - JULIA J.

Really like the new app, haven't encountered any problems. My points transferred and love the fact I can scan the tickets to see if I won. The confetti is a nice touch! I do have a request that the number of winners and the payout amount be listed for the Pick 3 and Pick 4 games. NC Lottery
Thanks for the kind words. The payout info is there, but it might be a hard to see at first. Check out the notes underneath the chart. The last line tells you the number of winners and total amount paid out.

11/13/2017 01:50 - Wanda H.

Why should we believe you when you say our second chance drawings are still there? If they are there, why can't we see them? You need a new IT person. NC Lottery
You should now be able to see your second-chance entries. If not, please call Customer Service at 1-855-767-1863.

11/13/2017 07:57 - Jeffrey S.

I like the website and the app. They work well when you learn to navigate the site. NC Lottery
Thanks. Glad you like them. There aren't too many lotteries that have an app with a built-in ticket checker. We are excited to provide that to players.

11/13/2017 07:47 - Mike S.

REPOSTING - NCEL said "This appears to be a display issue..." It is not a display issue, it is a query or database issue. The display only presents the data that the query or script returns from the database or data source. The rewards data IS being pulled but NOT the second chance tells me the query references between the user account and the second chance database is broken. 2-3 days ago the everything worked and all of a sudden it quit. Go back to the last known good query code (I hope your programmers back things up) and restore it and that should fix the problem - unless your database administrator has been playing around where they shouldn't.

11/13/2017 12:57 - David B.

Lol glad someone is winning! Good Luck!

11/13/2017 12:52 - David B.

87superglide?

11/12/2017 10:58 - Phyllis N.

It is kind of messed up that being so close to big 2nd chance drawings, the website shows no entries. Many already think there is more than random picks and mere chance going on with winners in that department.

11/12/2017 09:25 - Phyllis H.

All of my second chance drawings are showing zero. I have alot of points, I hope this is not taking me out of the drawings and losing all my entries.

11/12/2017 09:20 - Marquette C.

So I called the number...the guy seemed irritated which I can understand; I'm sure he was getting countless calls about the same issue. He informed me that it was an android problem and that I would be able to see ecerything on desktop. Well unfortunately that's not true. I went onto my computer and all of my entries state 0. I really luke the old app better than this one & not just because everything is messing up, but the older app was just easier to use and looked better visually also. NC Lottery
Marquette-You're right, the problem is more widespread then we initially thought.Even though you can't see your entries for the second-chance drawing, they are there, and you will not lose them. Our team is working to fix the glitch that's causing players from being able to see them. We appreciate your patience as we work to get this resolved.

11/12/2017 08:50 - Charlene W.

Excuse my first reply, I meant John R.WE ALL AGREE IT IS TRASH, just like the whole Lotto

11/12/2017 08:42 - Charlene W.

John S. I hear you buddy , just absolutely junk just like the scratch offs.

11/12/2017 07:15 - Ades G.

I'm using the android app i can check tickets to see if any prize is due. But i can't scan draw tickets 3, 4 cash 5 MM, or PB for the points or second chance drawings i have enter them manually NC Lottery
Ades-When scanning you're tickets, make sure there is only one barcode showing in the view finder. If it's still not letting you scan your tickets call 1-855-767-1863, and someone should be able to help you.

11/12/2017 04:45 - Tina R.

Geez Ricky....sorry. I was just sharing what I was told. I'm as unhappy as you, wasn't trying to upset you or anyone else. Will keep it to myself next time. Thanks.

11/12/2017 01:25 - Ricky S.

"11/11/2017 10:33 - TINA R. Just to update anyone with similar issues...I too show zero entries for each of the Second Chance drawings. I deleted and reloaded the app with no success, so I called the number reported several times in the previous postings to be told that it seems to be an android issue and that improvements are being made, although slowly, they say they are working on the issue. With an upcoming drawing that we are all excited for....hope they get it resolved soon." No, Tina R., this is not an Android issue where second chance entries have disappeared because the new web site on the computer shows zero entries. I am sick !!!!!! NC Lottery
Hi, Ricky. We do understand and we apologize for the worry this has caused you and other players. The drawings you have entered are still successful. The issue is just with the display on your dashboard. We are working on the issue now.

11/12/2017 12:52 - Gene R.

I have seen other post saying same thing I can't get in. My scan was easy now I can't get in NC Lottery
Please try calling our technical support at 1-855-767-1863

11/12/2017 12:27 - Jimmy I.

I am unable to scan my tickets. Not able to download the app NC Lottery
Hi, Jimmy. Please try calling our technical support to help with the app download. You cannot scan tickets unless you have the app. In the meantime, you can still check to see if your ticket is a winner by utilizing the ticket checker at a retailer. You can also still enter tickets by hand, just like it was in the Players' Club on the old site.

11/12/2017 07:58 - Mike S.

Hey David B. This is Mike S. and I'm not Turbo - he lives in the hills and I live in the flat lands. Besides he has better luck than I do!

11/12/2017 07:19 - Richard S.

I've followed the instructions for android download and it will not download. Help! I don't want to miss out on the 500 free points. NC Lottery
Hi there, Richard. Thanks for reaching out to us. We are sorry to hear you are having trouble. Blog moderators absolutely want to help. Have you tried calling technical support on this issue? We just do not know the specifics to your problem, so it can be difficult for us to help solve the problem. Reach out to 1-855-767-1863 and they will help you.

11/12/2017 02:45 - David B.

Does the ticket checker have business hours or a certain window in which you can only check for winners? Mine crashes at midnight! Not sure when it comes back online! NC Lottery
Hi there, David B. Let's see if we can figure it out. Is is just certain tickets, or all tickets? Is it on the dot at midnight, and can you successfully scan tickets before that time? The ticket checker is down for routine maintenance from 2 a.m. to 5 a.m. Thanks for being patient with us, and we appreciate everyone reaching out to us sharing their thoughts.

11/12/2017 02:18 - Keith H.

The scan your second chance ticket does not work either??

11/12/2017 01:32 - David B.

Hey TURBO ru mike s.?

11/12/2017 12:38 - John R.

I cannot stand this new app. Nothing is right about it. It was designed by an under-experienced team, using a generic template... and it shows. I'm considering switching to the VA lottery, or Cherokee casino for my entertainment/lottery needs. COMPLETE disappointment. I expected something completely in the opposite direction. Something world class. Why would you not want that????????? You have totally settled for 5th grade junk.

11/12/2017 12:35 - John R.

This app = COMPLETE FAIL compared to the first. I can’t believe how much you promoted THIS app as an improvement. So NONE of you over at NCEL actually use apps, this is apparent. You hire a company NOT FROM NC, that designs web pages for many other lotteries. Can you say COOKIE CUTTER app? Can you say NOT CUSTOMIZABLE or special for NORTH CAROLINA? Completely GENERIC. And the design? Seriously? The outsourced IT team you are obviously using – do they actually own phones and understand how apps look on them? Endless scrolling. HUGE fonts. TONS of EMPTY SPACE. And, it CAN'T REMEMBER YOUR LOGIN INFO. Seriously, if they couldn't get a basic function right (that your old app DID) then that tells you THE REST OF THE APP IS POOR QUALITY AND CRAP. What manager at NCEL forced this piece of trash on the team? What bonus did they make to choose this generic, basic, cloned web junk as an improvement over the old app? And it's not a true app. DO NOT CALL IT AN APP WHEN ALL IT DOES IS GO TO THE WEB.

11/12/2017 12:26 - David B.

Were is the LuckE number icon on the home page? Or how do I get to it? I've been trying to give this new website a chance but I'm beginning to get frustrated Liked old one better was not Confusing ! New one is very Confusing have to go through alot of bells and whistles to Get where you want to be.Old One was very simple and fun! This one has really taken the fun and enjoyment out of the Lottery. NC Lottery
Hi there, David B. We think we found what you are looking for. Check it our right here https://www.nclottery.com/LuckyNumbers. If that is not it, reach back out to us and we will try to help you find it! Also, we are sorry to hear it has taken the fun out for you. We are working on solving some little glitches right now, and we appreciate the patience. :)

11/11/2017 10:14 - Tesla O.

Ahhhhhhhhhhhhhh all my second chance entries are gone I still have not been able to download the app and I already want the old app back NC Lottery
Hi there, Tesla. No worries - your points are not gone! We are working on an issue that is causing some people to not have entry history show up. Your entries are still there! As for the app, we are sorry to hear you've having trouble. Please try calling the technical support team at 1-855-767-1863.

11/11/2017 07:56 - lucinda g.

why didn't Education Lottery wait until after the first of the year after the big drawings were over ?

11/11/2017 07:46 - lucinda g.

second-chance drawings both on both of the big ones that are just on the hills of being drawn are gone when I called the number they take on more than just a North Carolina Education lottery so I don't even know who are these people where are points very suspicious I meant the second-chance drawings on the million-dollar drawings NC Lottery
We’ve received reports that some of our players cannot see their entries into second-chance drawings when viewing their entry history on the new app and website. This appears to be a display issue and we have a team working to fix this as soon as possible. Your entries have not been lost and will be part of any upcoming drawings that you have entered. We are sorry that this issue has caused you concern during our transition to a new website and app. We appreciate your patience as we fix this.

11/11/2017 06:52 - yvonne f.

I sent a message to online support a minute ago. I carefully looked through the second chance drawings and noticed it said I didn't have any entries for the upcoming drawings for extreme millions, ultimate millions, Xcash, etc when I had quite a bit before the launch of this new app and site. I even scanned some last week and clearly my ticket entry history shows the points I assume for the tickets(only identified by serial numbers), but they aren't posted to the actual drawing. ???? I was willing to give this a chance. But, I agree this site isn't user friendly and a chore.

11/11/2017 06:43 - Stephen G.

My second chance entries are missing. Are they working on this or have I lost them. NC Lottery
Yes. Hope to have it so you can see your entries soon.

11/11/2017 06:12 - Joe H.

Like Leah and Susan, all my 2nd chance entries disappeared. Had many many entries in Extreme, Ultimate and 50X 2nd chance drawings. Where are they ? I know the number of entries. This needs fixed ASAP. What happened ? NC Lottery
Entries are still there. We're working to get this fixed so you can see them soon.

11/11/2017 03:33 - greg s.

All my second chance drawing points are gone! I have to drive 25 minutes to play keno! Mega millions price increase! Looks like 3 strikes your out-done with lottery

11/11/2017 02:43 - Marquette C.

ALL OF MY SECOND CHANCE ENTRIES ARE GONE! I"BE EMAILED TWICE. I SEE EVERYONE'S BEING DIRECTED TO A NUMBER WHICH MEANS THERE'S PROBABLY A LONG WAIT...WILL THIS BE FIXED BY THE FIRST DRAWING??? NC Lottery
We hope to have this fixed so you can see your entries again soon. Your entries are still there. Thanks for your patience.

11/11/2017 02:31 - Paulita P.

This new site is not a friendly user at all. I operate a computer all day, and this new site irritates me. Not good. Why make changes to something that worked well? I have difficulty finding the section to log in my tickets, cannot see the generated numbers' section. As a regular consumer of this site, I beg you, website designer, change this back to the way it was. This new one is confusing, and it may cause your sales to decrease online.

11/11/2017 01:15 - Jeffrey S.

Will my entries from the lucke zone app show up on this new one? I had lot of entries for the all the next 2nd chance drawings entered thru the old app. NC Lottery
Yes. Entries are there. Working to fix the issue that is keeping you from seeing them.

11/11/2017 01:12 - Danny P.

11-11-17 All my entries into Second Chance drawings have Been taken off. They were all there yesterday now missing. Please put them back as I have worked very hard to get my entries in! Not very professional to be re- moved as if I had never had them. Very UPSET!!!!

11/11/2017 12:09 - john m.

Been trying for two days to install. Followed Android directions Everytime but when I click the download button I get 3seconds of a swirling circle then nothing. This is very frustrating. I wish the old app was still available and new app was just an option, Not only can I not use new features but I can't even use the old ones. Maybe this is a good time to stop playing for a while.

11/11/2017 12:01 - Cynthia C.

I can't download the new app. It won't do anything and I followed the directions. Noe I can't check if I won any drawings. ?????? NC Lottery
Hi there, Cynthia. We are sorry to hear you are having trouble. Blog moderators absolutely want to help. Have you tried calling technical support on this issue? We just do not know the specifics to your problem, so it can be difficult for us to help solve the problem. Reach out to 1-855-767-1863 and they will help you.

11/11/2017 11:37 - brett p.

I can't get the app to download. I tried calling and I get the run around they told me to post here. I can buy a lottery tickets off here but can't download new app. Must be a low budget department.

11/11/2017 11:21 - Tesla O.

OMGOODNESS I AM READY TO PULL MY HAIR OUT I've been trying for 3 days now to download the app and it won't download I went to my settings and follow the instructions that were given and it still will not let me download it

11/11/2017 10:50 - Anne W.

Unfortunately, this app requires excessive permissions, and android keeps warning that this is a destructive file, so no, I won't be using it until this is cleared up. Or I can get it from the Play Store. This is a really stupid change, combining Lucke Rewards with the regular lotto site. And the site overall is more cumbersome to use, and not user-friendly overall.

11/11/2017 10:47 - Tina R.

Jeffrey- to see the name of the rickets entered instead of the numbers that nobody knows.... Log in to app Locate points button on bottom LEFT When it comes up you will see POINTS HISTORY Click the little down arrow on the far right Change to TICKET REDEMPTION HISTORY You will then be able to see all of the info we were used to being able to access. Hope that helps! Good luck everyone

11/11/2017 10:35 - Aretina M.

It’s really frustrating to sign on everytime you assess the lottery app. Is there another way around this?

11/11/2017 10:33 - Tina R.

Just to update anyone with similar issues...I too show zero entries for each of the Second Chance drawings. I deleted and reloaded the app with no success, so I called the number reported several times in the previous postings to be told that it seems to be an android issue and that improvements are being made, although slowly, they say they are working on the issue. With an upcoming drawing that we are all excited for....hope they get it resolved soon.

11/11/2017 10:29 - William D.

All of my second chance drawing has disappeared.....

11/11/2017 09:49 - Troy B.

All of my extreme millions 2nd chance entries are gone. I had several hundred entries. Where are they and how will you go about getting my entries replaced for the drawing? NC Lottery
We’ve received reports that some of our players cannot see their entries into second-chance drawings when viewing their entry history on the new app and website. This appears to be a display issue and we have a team working to fix this as soon as possible. Your entries have not been lost and will be part of any upcoming drawings that you have entered. We are sorry that this issue has caused you concern during our transition to a new website and app. We appreciate your patience as we fix this.

11/11/2017 09:45 - jeff p.

None of my second chance entries are showing. Not when i choose active, expired or when the My entry tab is checked or unchecked.. What gives?????

11/11/2017 09:39 - Tony T.

@susan m and Leah P...all my second chance entries are gone too, was 'fraid something like this may happen. Hope LZ can get them back , lot of $$ spent getting those points accumulated. Everyone...please check and see if you see yours. I know where to look, they're not there.

11/11/2017 08:37 - william d.

i have been trying off and on for 3 days to download this crap. Bring back the old app, This really sucks and Im ready to give up. NC Lottery
We're sorry you've had such a hard time. Please call 1-855-767-1863 for additional help.

11/11/2017 08:13 - Tina R.

All of my Second-Chance drawings are showing zero (0). Waited a day, rechecked....same. Downloaded the android app again....same. Will this be fixed? NC Lottery
Yes. We have a team working on it now. The entries are there. A display issue is keeping you from seeing them.

11/11/2017 07:03 - Mike S.

NCEL said "In the meantime you can call 1-855-767-1863 and someone should be able to help you find your entries." There is nothing to find - I used all options and ALL of my entries have disappeared also so I sure it is a system problem not an individual problem. What did you do, let the interns play with the web site code?

11/11/2017 02:06 - Shirley M.

I was able to download the new app via the website. It does not appear that everything transferred over. None of my entries in the "X the cash second chance"are showing. I had huge number of entries in that second chance and now they are gone. Please help me. Who should I contact?

11/11/2017 01:57 - David B.

Don't know what has happened but checked my second chance entries and they've all disappeared!! says I have no entries! Don't need this stress now!where are they? NC Lottery
Your entries are there. We're working on a fix so you can see them again. Thanks for your patience.

11/11/2017 01:39 - David B.

Don't understand why sometimes I can scan to check for winning tickets and it works and sometimes it doesn't!? Scanned one before Midnight it worked then scanned one after midnight it didn't. Says "error in processing...." What's up is other people having this problem too!? NC Lottery
When you scan, double check to make sure that only one bar code is showing in the view finder.

11/10/2017 10:28 - Dennis H.

I can not get the app for my phone to down load. To many negative comments about new app and how to navigate it. Should have left well enough alone. NC Lottery
Sorry for the trouble. Please call 1-855-767-1863 for assistance.

11/10/2017 10:00 - Wanda H.

I have no second chance drawing entries since converting to the new site. What gives? NC Lottery
We’ve received reports that some of our players cannot see their entries into second-chance drawings when viewing their entry history on the new app and website. This appears to be a display issue and we have a team working to fix this as soon as possible. Your entries have not been lost and will be part of any upcoming drawings that you have entered. We are sorry that this issue has caused you concern during our transition to a new website and app. We appreciate your patience as we fix this.

11/10/2017 08:56 - Domenique C.

This new site is awful. It's not user friendly at all. Was the number generator taken off? Please bring it back. The old page was very much user friendly, NC Lottery
The number generator is no longer available. When you get a Quick Pick draw ticket the computer will randomly generate the numbers for you.

11/10/2017 08:32 - Susan M.

All of my second chance entries (expired and active drawings) are gone! This needs to be fixed asap. I had several entries for the ultimate and extreme millions second chance drawings. NC Lottery
Susan-thank you for letting us know what is going on. We're looking into the situation. In the meantime you can call 1-855-767-1863 and someone should be able to help you find your entries.

11/10/2017 06:42 - leah p.

Is there a known glitch with the system? My second chance entries have literally ALL disappeared- 2 days ago they were they showing appropriately and today all showing Zero- I had about 40 entries for extreme millions - all gone, walking dead only 4 but all showing zero. I entered an extreme millions today and it still showed zero??? NC Lottery
Leah-We're looking into the situation. In the meantime call 1-855-767-1863 and someone should be able to help you find your entries.

11/10/2017 05:59 - Charles G.

I followed the instructions and it won't download on my Samsung Note 8!!! NC Lottery
Call 1-855-767-1863 and someone should be able to help you.

11/10/2017 04:52 - Eldica G.

This site is ridiculous. Can't scan my tickets. Where do I ho NC Lottery
If you're using the app click the "Check" icon and you can scan your tickets to see if they are a winner. If you go to the "collect" icon you can scan your tickets to enter them. Make sure only one barcode is showing at a time.

11/10/2017 03:54 - valerie p.

Unable to scan my tickets. NC Lottery
Valerie- When you scan the ticket, make sure that you have only one barcode showing in the image finder. If you're still having issues you can call 1-855-767-1863

11/10/2017 03:35 - Jeffrey S.

How do I find out how many entries I have for the Extreme Millions second chance drawing. It is not with the draw icon. NC Lottery
Jeffrey-There are two tabs under the "Draw" icon make sure the second-chance draw tab is selected. Also make sure that the my entries box is checked.

11/10/2017 03:32 - Louis A.

this is absolutely ridiculous,Have try multiple times too down load the app.it want even pull up the sight.try it from my phone,ipad and lap top same results.OLD app was much easy to use.

11/10/2017 02:47 - Kenneth F.

I like the new app it works great it'll take a little getting use to but I'm happy with the changes it's all I want in the app.??

11/10/2017 02:17 - dennis c.

this not a upgrade it makes it very difficult to enter second chance drawings

11/10/2017 12:09 - carolyn b.

THIS WEB SITE IS """""AWFUL""""" NOW I CANT EVEN FIND THE PAGE 2 PUT MY TICKETS IN FOR MY POINTS ECT....I CAME ACROSS THIS MY ACCIDENT.....BRING BACK THE OLD PAGE MUCH MORE EASY 2 USE....MIGHT AS WELL STOP BUYING TICKETS IF YOU CAN FIND ANYTHING ON THE WEB SITE......A 5 YEAR OLD COULD HAVE DONE BETTER THEN THIS JUNK NC Lottery
Carolyn-In order to enter your tickets in for points you need to go to the "Collect" icon. I hope that helps!

11/10/2017 11:12 - Darlene W.

I have 3 2500 frenzy tickets I scanned with the app on my phone and they are winners but it says they were already claimed. Why would that be? NC Lottery
Darlene-If you contact our security department at 1-888-732-6235, someone can look into that for you.

11/10/2017 10:49 - Jeffrey S.

One thing! I really miss the name of the ticket after you scan it. NO body knows the game by the number. Please add this feature if you can.

11/10/2017 08:44 - Jeffrey S.

I love the new website and app. Takes a little time to learn to use it, but I will.NC Lottery
We're glad you like it Jeffrey!

11/10/2017 08:42 - Mike S.

Google Play Store explicitly prohibits in-app gambling including lotteries and you wasted all this time telling players that it would be available in the store. Here is the link that anyone can find https://play.google.com/about/restricted-content/gambling/, including your app developer, and NCEL should have known this. Who in the dickens is driving this bus?

11/10/2017 05:46 - Robert S.

Not an app, just a crippled browser pointing to a horrible website, that is pushing us to buy more tickets. No option to just put my subscription numbers in and see the daily results.

11/10/2017 04:59 - Troy B.

Something is wrong with the app. When i scan a scratch off ticket, it says and error has occurred come back later. Jas this been reported already? NC Lottery
Hi Troy- When you scan your tickets, make sure only one barcode is showing in the view finder. If you're still having issues you can call 1-855-767-1863 and someone should be able to help you figure out what's going on.

11/10/2017 02:15 - Teresa T.

Can't get the app on my Android. Having to enter tickets by keying in bar codes...thank goodness the machines will cash them for more playing and let you keep the ticket to enter later. NC Lottery
Teresa-You can access the android app on your phone by going to the following: https://www.nclottery.com/MobileApp

11/10/2017 02:14 - Betty B.

On 11-7 I was able scan tkts on new site now I cant why? This is not a good website and not fair to all users.

11/09/2017 11:31 - Joy K.

why cant we watch the live draws on here anymore? NC Lottery
Joy- you can find the drawings by scrolling down to the bottom of the website and clicking on the "Video" link.

11/09/2017 10:23 - Mary G.

Feeling so confused. I cannot find the correct icon to show me who has won the second chance drawing. This is much more awkward than it was before. Switching so many pages to find out one little bit of information....no fun. NC Lottery
Hi Paul- If you go to the "Draw" icon and uncheck the "my entries" box, you'll be able to see a list of drawings and winners.

11/09/2017 09:02 - Robert H.

Why is this new app not available in the Android Play Store? I would rather not download a strange 3rd party app which can leave my mobile device subject to malware or worse. If I change my settings to allow 3rd party app and then there is an issue, my phone manufacturer won't honor their warranty. Why would you not just make your app available in the Play Store where it can be subject to a vetting process? NC Lottery
Good question Robert! We are still waiting for Google to approve the app so it will show up in the Play Store. We wanted to make sure players still had access to the app while we wait for it to show up.

11/09/2017 08:33 - larry j.

app not available for my phone. can't scan or check my tickets NC Lottery
Larry-If you have an I-phone you can find the app in the app store. If you have an android you can download the app by going to the following link on your phone. https://www.nclottery.com/MobileApp

11/09/2017 07:13 - James S.

NOT HAPPY no android app can't find live draws had to wait till after midnight to see winning numbers NC Lottery
Hi James-You can find the live draws by scrolling to the bottom of the website and click on the "Video" link. You can download the app for Android by going to the following link on your phone. https://www.nclottery.com/MobileApp

11/09/2017 06:59 - sheila l.

I am not happy because I cant enter the second chance drawing... I have google play store and cant get the app...bummer...all these tickets that need to be entered NC Lottery
You can get the app on our website. Check it out. https://www.nclottery.com/MobileApp

11/09/2017 06:41 - DELPHINE L.

I'm having trouble with the new page. I have signed in. I don't see my bonus points yet. NC Lottery
Hi Delphine, the bonus points are for downloading the new app. They should show up under the "Points" icon when you first log into the app. If you're not seeing them then please call 1-855-767-1863 and someone should be able to help you figure out what's going on.

11/09/2017 06:14 - Marcia M.

I am not happy-the old one was so easy

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