Watch out for new email scam

May 23, 2018 Posted by NC Lottery at 7:14 AM

The email shows up in your inbox saying, “Attention: Email Account Holder. Congratulations!! Congratulations!!” N.C. Education Lottery and LinkedIn logos sit in the header.

The email purports to be your notification that you won $900,000 as a result of the North Carolina Lottery and LinkedIn associates Online Lotto. Sounds too good to be true? It absolutely is.

The N.C. Education Lottery has no such promotion going on with LinkedIn and does not randomly take email addresses and enter them into drawings. So if you get this email, please delete it and please don’t share any personal information with the sender.

Some of you who have gotten the email recognized the scam for what it is. Perhaps the tip-off was the out-of-date logo, or the wrong address for lottery headquarters, or the North Carolina lottery agents who happen to work in Illinois. All are things that help you see that the email is a scam.

Scams can be avoided if you follow our tips that will help determine if an email is from us, the North Carolina Education Lottery:
•    You will not get an email notifying you won a prize, unless you are part of our players club or have an Online Play account.
•    The lottery will never ask for personal information through email. We respect our players. If you do receive a prize notification email from our Lucke-Rewards or Online Play program, it will ask you to verify contact information that is already on file.
•    You can only buy draw tickets online or take part in our online drawings if you are a member of our players club. If you aren’t a member and get an email saying you won, there’s a good chance it’s not authentic. If you are a member, you can check the list of current drawings listed on Current Promotions and Drawings page at: https://www.nclottery.com/Promotions.
•    Lucke-Rewards members can opt in to get other emails, such as emails on new games or promotions or our winning numbers emails.
•    Learn more about lottery scams on our website at: https://www.nclottery.com/CorporateSocialResponsibility_Security

Questions. Concerns. Call us. We’re here for you.

43 COMMENTS

8/11/2018 08:27 - Darin S.

Why can’t you have a reliable app for the NC education lottery. I am so sick of the “ can’t validate Geo location” error when I am clearly in Charlotte NC. Yes, I have tried turning my phone on and off and ensuring that the app can track my location. The people that answer the phones Simply run you around in circles. It seems as if You organization is provided with all the $$ the need, but they are not providing the services they are paid to do. Not cool! There isn’t even a way for someone to send an email about a problem. NC Lottery
We're sorry that you are having trouble and that Customer Service could not solve your issue. The lottery must make sure folks are in NC before selling tickets. You can email. Send an email to playerinfo@lotterync.net. You can also use an online form on the website at https://www.nclottery.com/Help Hope you will give us another chance.

7/04/2018 08:26 - Ivy C.

Hi there, Ginger. Thank you for reaching out to us and letting us know. That's one of the reasons why we are here. Now let's see if we can get this issue you're experiencing fixed. We recommend you call our technical support team and alert them of the issue. When you call, please let them know you have an Android and please provide the update number. You can find that in your phone's settings. There have been some issues reported with a certain update, and we are working hard to figure out a solution. You can reach our technical support team at 1-855-767-1863.

7/04/2018 12:30 - Ginger M.

Hi I'm posting so hope NC Lotto office Will see my post I've read numerous posts weeks ago about App not working Saw a person's post here I have same issue with my Note 8 Android with service from Verizon App won't load says error & goes off This is what's going on My phone did a system update over month ago which caused my Lotto App to no longer work I've deleted & redownloaded NC Lotto App numerous times No luck After over a week of manually entering at online site I decided to try Lotto App had installed on my tablet which hasn't had any system update it works fine Scans & tells winning tickets and scans tickets for points plus enter drawings So I'm no computer wiz but NC Lotto needs to issue an update on their app for us customers with recent Android changes Cause it is tough manually entering info plus can't enter drawings So I'm fortunate have a tablet can use App on Hope this will help get attention to this matter and soon our phones back to working Look forward to reaction from NC Lotto Thanks

6/09/2018 08:46 - Ivy C.

Hi there, Leanus. Did you purchase your ticket at the counter with a retailer? The clerk might have entered it in incorrectly. Please call our security team here at the NCEL. It sounds like clerk error, but we always rather be safe than sorry! 888-732-6235.

6/08/2018 07:01 - Leanus A.

I really do believe NCEL is a scam, fraud, misleading, or limit cash payouts. I have proof. I played pick 3 today same numbers the same way for years. I change my slip every so often. But today, using the same slip from previous days, I played 807 one of my faithful numbers. It came out I was happy yaaa me. Looked at my ticket the number was changed from 807 to 907. Very odd. So I checked my other numbers they were correct. I checked my slip to make sure I selected the right numbers and it was mark free. I So I checked my previous non winning tickets and they were all correct. So why did the computer change my 807 to 907. The only thing I can say is to limit cash payouts. Anyone else has had this issue? If yes please step up. The only thing I learned is to check your tickets and I do believe something is going on that NCEL is not telling us. Did the system know the winning number before hand and changed the number to limit cash payouts? The world will never know but NCEL does!

5/30/2018 01:40 - Dana M.

I would like to know if the lottery APP is ever going to be fixed? I am unable to use it and haven't been for quite some time now. Its frustrating. Its much easier to scan my tickets than to manually enter each and every one. Please fix the APP!!NC Lottery
Hey Dana, Have you tried uninstalling and then reinstalling the app? If you have done that and are still experiencing issues, please call our online support team at 1-855-767-1863 so they can help you find a resolution. Thank you!

5/28/2018 05:15 - RICKY L.

I needed to know that. It will keep me from freaking out, thinking I have won something and didn't.

5/28/2018 04:40 - Don W.

Thank You Lottery Support for Heads Up!!! Thank you for providing Great On-Line Services!!! : - )NC Lottery
You are most welcome, Don!

5/28/2018 03:55 - Hobey W.

Thank You.

5/28/2018 01:51 - Nellean O.

thanks form the heads up

5/28/2018 12:41 - Terrance B.

Thanks for the info.

5/28/2018 10:16 - Phil H.

Thanks!

5/28/2018 01:05 - Garfield D.

Great news

5/28/2018 12:58 - Betty M.

Week I guess when I did a survey a couple months ago and was told I’d receive 500 points that was a scam too because I’ve never seen it NC Lottery
Hi Betty, We're happy to look into this further to ensure that you get your points. Please send an email to communication@lotterync.net with your Lucke-Rewards username and email address attached to your account so that we may look it up. Thank you for your understanding.

5/28/2018 12:35 - Francine G.

IM following on every site now how do I redeem my free lucky for life ticket I see before I open my NC lotto emails. its on every email before I open NC Lottery
Hi Francine, We are not currently involved with any Lucky for Life promotions that offer free tickets. Could you please forward one of the emails that contains that message to communication@lotterync.net so that we may investigate it further? Thank you.

5/27/2018 09:33 - Deanna B.

Thanks for sharing

5/27/2018 03:16 - Lisa T.

FYI-I'm getting the same info as mentioned below about the site being down for maintenance. It's only when I log in thru Google Chrome though. Explorer is working fine. Could be a Google issue? NC Lottery
Hey Lisa, Try clearing your browser cache -- that usually does the trick! If you're still having trouble, please reach out to our online support team at 1-855-767-1863. Thanks!

5/27/2018 03:03 - Terry S.

Thanks for the heads up!!

5/27/2018 07:55 - Louis S.

Thank You!!!!

5/26/2018 05:34 - Janet K.

Wow. Thanks.

5/26/2018 11:31 - George H.

THANK YOU LOTO,NOW CONTACT ME FOR REALLLLL.

5/26/2018 09:22 - Debbie C.

How are notifications received if a person does win? Thanks NC Lottery
Great question, Debbie. For our Second Chance and Lucke-Rewards drawings, winners will be notified within 48 hours via email. However, if the email notification goes unanswered, we will follow up with a phone call and then certified mail if necessary.

5/25/2018 10:38 - Stephanie C.

Thanks for the information

5/25/2018 06:10 - Donald J.

Appreciate the "heads up"; even if you told me I won a big prize, I'd probably think it was bogus; just not that lucky!!NC Lottery
You never know when your lucky day will come, Donald! We're wishing you good luck in the future.

5/25/2018 01:24 - Teresa T.

Thank you for the heads up...ugggg...scammers!!

5/25/2018 11:04 - john p.

thanks for notification

5/25/2018 10:30 - Helen H.

NC Lottery, here's what bothers me about NC Lottery notifications. I've ask what the address is that will appear in my in box if I win one of the second prize drawing for this very same reason you indicated in your notice about a SCAM ALERT. NC Lottery has refused to supply the exact title of the second chance drawing so we can identify it from a scam email. And yes, we are registered on line to enter second chance drawings. In order to identify the winning notice we need to know the NC Lottery title. Otherwise it may come into my in box. NC Lottery
Hi Helen, Thanks for the input. The promotion noted in the scam email is not a second chance drawing, so there is no title for the drawing. The correct lottery address is 2728 Capital Boulevard, Raleigh, NC 27604. If there is a different address noted, there is a good chance it is a scam. Our recommendation is to just keep an eye out for emails from the lottery and take extra care to ensure that it was a legitimate email by following the tips noted above.

5/25/2018 09:11 - fitzroy a.

It's a damn shame

5/25/2018 07:57 - karen L.

Thank You!

5/25/2018 06:53 - William B.

Thanks

5/25/2018 05:51 - Jeff H.

I've been doing second chance drawings for 5 years. Never won anything. I don't even get notified by scammers.NC Lottery
Well, we consider lack of scam emails a very good thing! We wish you good luck in the future, Jeff.

5/25/2018 05:23 - jeff t.

People that try to even think they can get by with this type of activity should be prosecuted to the maximum terms that the law allows!

5/24/2018 10:41 - TERESA D.

Thanks for the information.

5/24/2018 10:22 - DOROTHY D.

Thank you for info

5/24/2018 08:40 - George S.

Thank you for the info.

5/24/2018 07:13 - Roderic W.

Thanks, I'll pass it on thru FacebookNC Lottery
Thanks, Roderic!

5/24/2018 06:55 - Helen M.

Thanks for this information. My account to enter in 2nd chance drawings says it is down for maintenace and try again later???NC Lottery
Hey Helen, We are not aware of any widespread issues with entering Second Chance drawings. If you are still having trouble entering, we recommend you call our online support team at 1-855-767-1863 and they can work to help find a fix.

5/24/2018 03:57 - Lisa D.

Thank you for caring enough to keep me informed.

5/24/2018 01:53 - Paul L.

very helpful info! thanks!

5/24/2018 01:09 - olin s.

I can not get lucky enough to win and people trying to rip me off too......so sad......

5/24/2018 11:33 - murray r.

THANKS, FOR THE HEADS UP!

5/24/2018 10:45 - Reba B.

Thanks for this info.

5/23/2018 06:36 - Jacquelyn I C.

Thanks for the heads up...and to those who informed the lottery

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Watch out for new email scam

May 23, 2018 Posted by NC Lottery at 7:14 AM