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Be on alert for lottery scam letters

October 18, 2019 Posted by NC Lottery at 11:00 AM

Scammers are at it again, folks. This time in the form of a fake lottery letter mailed to home addresses.

Martin County Sheriff’s Office recently issued a warning about scam letters being mailed to residents, claiming the recipient has won a lottery prize. The letter, according to deputies, is being sent by a lottery company and urges the recipient to call the phone number or email address provided in the letter.

Unfortunately, that letter is a fake and is trying to scam you out of your money.

While you can’t stop someone from committing fraud, you can lessen the likelihood of falling victim to it. Here’s how:

  • You have to be in it to win it. If you’ve never purchased a lottery ticket, then you cannot win a lottery prize.
  • We do not know who winners are until they come to claim their prize. We will never send you a letter or email or call you saying you won a prize UNLESS you purchased your tickets through your official NC Lottery Online Play account or entered a Lucke-Rewards or Second-Chance drawing.
  • If you don’t know the game, it’s probably a scam. If you receive a letter saying you won a prize playing a game that you didn’t know existed, it is most likely a scam. You can always go on our website and look at our games. You can find that info here.
  • Pay before you claim? No way. If a letter, email or phone call requests that you send money or cash a check with directions to send a portion of the money back, it is a scam. No lottery will ever ask you to pay before you claim.

We know many of you have heard this scam message before, but we need your help in raising awareness and telling others. The more people know, the less likely they are to fall victim to these con artists.

It’s better to be safe than sorry. If you ever have an instinct something could be wrong, please report it by calling our customer service team at 877-962-7529 or our security hotline at 888-732-6235.



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11/05/2019 04:31 - Terry B.

Something must be wrong with your system some place. Ever since you guys put in the new format, I haven't been able to input 2nd chance info. From home where I use dial up or from any WIFI location. I get to a point in the process and your system goes into the circle motion mode. And it won't go pass that. Any suggestions?NC Lottery
Sorry about that, Terry. Please try clearing your browser cache and then restarting. Once you log in, the circle motion should disappear quickly. If this continues, please reach out to our support team at

11/01/2019 11:15 - Lynn Q.

I don't like the new changes on your webpage! It is very confusing and you can't signoff! Called your customer help line and I get put on hold and no one answers the line! I also sent a email to get help and no response either! You should go back to the old webpage!NC Lottery
Hi Lynn, The log out button is in the menu on the right side after clicking on your name. You may need to zoom out on your browser by clicking "ctrl -" to see the button.

10/26/2019 04:17 - JIM B.

How about dragging that comb back out and see if you might have missed a few extra points for Jimbo here. I take all I can get. Thanks

10/24/2019 08:07 - Denver G.

LZ, quick follow up question. Will points needed for next months lucke-rewards drawings be the same as usual ? Still trying to decide how to use my admin adjustment. Thx for that also, better late then never.NC Lottery
Sorry it took so long, Denver! Our team wanted to make sure that everyone who deserved the adjustment received it, so it took some time to comb through all of our data to find those folks. To answer your question, yes, the weekly drawing will still be 10 points and the monthly will be 20. And finally, the Panthers drawing will be 10 points per entry.

10/21/2019 02:46 - Denver G.

THX for the update. WOW !!! They sound GREAT. Quick question. Under the promotions & drawings it says 02/05/20 for the last X games 2nd drawing, but under the draws tab it still says TBD. Which is right?NC Lottery
Sorry about the confusion, Denver! Looks like we missed a spot when updating the site. The February 5, 2020 date listed on the promotions page is correct.

10/21/2019 09:55 - Denver G.

To - Charlene W. You will need a photo copy of your Drivers License or ID with your new address. So if you need to update you might as well go ahead and do that.

10/21/2019 08:33 - Denver G.

Morning LZ, I had a great weekend even though I got wet on the way to play Keno. I stopped to help the neighbor catch his prize ram that was walking down the road. I guess that was just the delay I needed to win on Keno that day. Maybe I 4got to hit submit, but can you give us the 411 on next months Lucke-Rewards drawings?NC Lottery
Good morning, Denver. It sounds like your good deed paid off in the form of some extra good luck for you! **UPDATE** Hey Denver, here's the low-down on next month's Lucke-Rewards drawings. In our weekly drawing, 25 lucky players will win $100 each week. We are also excited to have a special promotion for a Carolina Panthers Ticket Package where 5 people will win 2 lower level tickets to the Carolina Panthers vs. New Orleans Saints game on Sunday, Dec. 29, 2019 as well as access for 2 to the pre-game South Lawn Hospitality Village AND a $2,000 VISA gift card. Finally, we have our biggest monthly drawing yet where one lucky player will win $50,000! How do those sound?

10/20/2019 09:09 - Michael R.

My numbers pick 3 today

10/19/2019 11:13 - Edward L G.

I may have been hackedNC Lottery
Hi Edward, please give our customer service team a call M-F between 9 a.m. - 5 p.m. at 877-962-7529 or our security hotline 24/7 at 888-732-6235 if you feel you may have been hacked. Thanks.

10/19/2019 11:01 - Charlene W.

How do you change your mailing address if you have moved ? NC Lottery
Hi Charlene, to protect the identities of our players, name, DOB, and address may only be updated by submitting a request through the Help Form. Under ‘Options’ on your dashboard, go to ‘My Account’ and click on the ‘Help Form’ link.

10/19/2019 07:09 - Pamela W.

Great advice about scams It bares repeating every year

10/19/2019 12:58 - Denver G.

Good advice LZ, add use your common sense to the list. Ran into the lottery rep Thur., nice guy . We are the exact age & agreed on everything about the lottery (good & bad). I won $46 on a 20 draw keno ticket. Took it back today & replayed.I won only $4 on the 1st 19 draws, but won $200 on the very last draw.

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