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Rolling out a fresh new Lucke-Rewards and Online Play

October 24, 2019 Posted by NC Lottery at 9:00 AM
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Lucke-Rewards and Online Play are getting a refresh. We’re making some exciting upgrades that you’re going to love. In preparation, Lucke-Rewards and Online Play will be unavailable on the app and online this weekend while we move to the new experience. 

The last day to purchase in Online Play or enter tickets for Lucke-Rewards will be Saturday, Oct. 26. Don’t worry though, we’ll be back up and running on Monday, Oct. 28 with a new look and more ways for you to play and earn points. Here’s a breakdown of what you need to know.

First, all of your points and information will transfer. You won’t lose out on anything. In fact, you’ll gain bonus points when you sign into the new experience for the first time.

Second, not only is there a fresh look, but both Lucke-Rewards and Online Play have new features that make it easier for you to play and win.

Lucke-Rewards:

The prizes are going to get bigger and better for Lucke-Rewards players. Here’s a small preview. In November, we’re giving away $50,000 to one lucky player in our monthly drawing. That’s the largest single Lucke-Rewards monthly prize that we’ve ever given away. That’s only one of the thrilling prizes we’re going to offer.
In addition to exciting prizes, we’re also adding fresh new ways to earn points, including interactive games and other activities that give you points just for taking part.

Online Play:

We’re offering a new auto-renew feature for players who get their tickets through Online Play. This lets you set up recurring purchases for your favorite games every few weeks so you never miss a draw.
Also, if you have an account for Online Play, or if you upgrade your account, you’ll have some big bonuses coming your way.

Lottery Mobile App:

In order to bring you these exciting features at your fingertips, on Monday, Oct. 28, we’ll need you to take a few moments and update your mobile app. If you’re an iOS user with automatic updates turned on, your app will automatically update. Otherwise, just pop into the App store to update. If you have an Android, you will need to delete and reinstall the app. You can click here for instructions on how to install the fresh new app from our site.

If you have questions, we are here to help. Before October 28, you can continue to get help by calling 1-855-767-1863. Beginning with the big rollout on October 28, you can call our fresh new Customer Support Center at 1-866-934-0289 or try out the brand new chat feature on the website. Someone will be happy to walk you through any concerns you might have. And, as part of the new experience, you have more ways to get your questions answered 24/7 with live online chat support.

 


85 COMMENTS

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11/14/2019 01:42 - JOSEPH S.

Ever since you "fixed" the website, I have been unable to enter the 2nd Chance drawings as I have been doing every day for well over a year. Now we keep getting an ERROR message stating that we are in GA???? We LIVE in HAYESVILLE, NC. Our computer locations are displaying correctly. Our WIFI signal must come from GA as we are only a few miles from the NC/GA border. This new "restriction" is completely unfair (is it even legal??) as we are RESIDENTS of NC. Guess we will start buying GA Lottery tickets instead if this cannot be resolved. Signed, VERY FRUSTRATED in NC.

11/13/2019 12:06 - queen m.

I love the new updated online app. I think that app new rules are fair. I am open to change. I really love that you are offering bonuses on the amount that each person deposits. NC Lottery
Thanks so much for your feedback, Queen M.

11/12/2019 05:03 - angela g.

I like the new app for the most part. The only change I don’t like is that I have to Play a Minimum of $5 at a time. I don’t mind minimum of adding money to account but it would be nice if the app allowed less then $5 of tickets to purchase at a time.

11/10/2019 11:33 - MARY R.

It is horrible and it doesn’t work right now you have to deposit $10 before it was $4 and you have to have a minimum of $5 to buy tickets I am just a senior with limited resources so these stupid changes have effected me playing like i was doing. NC Lottery
Mary, we sincerely apologize for the inconvenience this has caused you. We hear you. The reason for the new $5 minimum purchase policy is to counter transaction fees.

11/08/2019 04:42 - Joni S.

I cannot enter tickets ??? what happened? I will never understand why you fix something that was not broken and now it is. NC Lottery
Joni, we apologize for the inconvenience. We are asking everyone to please hold on to their tickets as we continue to work out the issues with entering tickets for points. Once the problem has been resolved, you will be able to enter all your tickets by clicking on your user name at the top right corner of your page and then click on "ticket entry".

11/04/2019 06:41 - Kenneth P.

Cannot enter my tickets. Tried opening up ticket entry but all I get is a spinning circle. When will your new system be fixed. NC Lottery
Sorry about that, Kenneth. Please try clearing your cache and restarting your browser. If the issue continues, please reach out to our support team at nclottery.com/Help

11/04/2019 11:30 - Janice K.

I have uploaded all the required documents. When will my account be verified so I can deposit, and playNC Lottery
Hi Janice, We appreciate you letting us know! Please allow us few business days to review and validate as our team is working through a large volume of submissions. Thank you!

11/01/2019 05:39 - Eldica G.

Where do I go to play my points. Unable to find NC Lottery
So sorry you are having trouble with website. If you are in the mobile app, you can click the menu in the upper left and select Manual Ticket Entry. If you are on the desktop site, you can enter tickets here: https://nclottery.com/RewardsTicketEntry. Players who signed in for the first time on the new platform should receive 100 bonus points for signing in the first time and 100 points for upgrading their account. There are also new ways to earn points with surveys, games and even a referral bonus!

11/01/2019 11:17 - Tony T.

what is " pocket" ?NC Lottery
Hi Tony, We recently had a Lucke-Rewards drawing called "Pocked Payout".

10/31/2019 10:58 - Ashley D.

Did I win I played the pocket for 100 an 500 why my name not up here I enter a lot of money point to play NC Lottery
Good morning Ashley- If you win a Lucke-Rewards or Second-Chance drawing you will be notified by email or phone call within 48 hours of the drawing.

10/31/2019 10:14 - john m.

Filed a complaint too, wasn’t hard. Ncdoj dot gov. Easier to just give me back my $4.

10/31/2019 09:59 - john m.

I just tried through chat to close account and get $4 balance back. I’m done with the lottery after all this. I will never give NCEL another penny. They won’t refund my money even after I verified name address dob and last four of ss#. They claim I have to send a copy of my license AGAIN, because there might be identity fraud. I want the money put back into the account it came from! What kind of fraud could that possibly be? Every time I think I’ve heard it all NCEL out does itself. I thought you were just inept but now it look like you are really trying to steal from me. CANCEL MY ACCOUNT, GIVE ME BACK MY MONEY, I AM FOREVER FINISHED WITH THE LOTTERY

10/31/2019 09:07 - john m.

Wait, James M, contacted the news so you reset his account without the notary form? I already thought it was unfair some of had to do that but not everyone, now it looks like you can arbitrarily waive your requirements? How many news stations should I contact for you to fix YOUR PROBLEM?

10/31/2019 09:51 - James M.

Hi Player, We are super excited that the new Online Play and Lucke-Rewards experience is here, but we’re sorry that you may have had a hard time verifying your account. We have fixed the issue and reset your account so you can try again. The good news is you're only 1 step away now. Simply sign in, go to My Account and click on Deposit Funds where you'll be asked to verify your identity with the last 4 digits of your Social Security number. You'll automatically get 100 bonus Lucke-Rewards points and then up to a $100 cash match bonus for Online Play if you choose to make your first deposit in the new experience! What are you waiting for? Thanks for playing the NC Education Lottery!

10/31/2019 09:36 - James M.

The only email I have received was after my first phone contact on October 28 stating that my account had been reset, and I could now use the site, which, obviously is incorrect. I have had 2 chat sessions and 4 telephone conversations regarding the issue. No one told me that I also had to provide a notarized affadavit in order to have the account cleared. There is also no indication in the error box that pops up when you try to purchase. I am still at a loss as to why I need to reverify my identity when it is you who is at fault for the not so smooth transition. I have been playing online since inception, which you can verify by looking at my account information. I have a balance on my account which I can't use, I can not make a deposit, and I am sure that I am not the only person having these issues. I have contacted the 3 local stations here in Charlotte, as well as WRAL in Raleigh and asked them to do an investigative report on the process. I am also filing a complaint with the NC Attorney General.

10/31/2019 08:51 - Frank M.

Why Did NCEL Raise The Online Minimum Play Amount From $1 To $5 Especially If There Is Only One Set Of Numbers For 1 Day To Play!

10/31/2019 07:08 - Ricky M.

So I want to use "auto-renew" to purchase the same ticket every Friday but I'm afraid it's going to "auto-renew" on every drawing instead. Does it renew every Friday or will it renew every drawing?NC Lottery
Hi Ricky, auto-renew will renew for every drawing. There is not currently a way to set auto-renew to only purchase one ticket per week. Thanks for your feedback, we'll let our web developers know this a feature that has been requested.

10/30/2019 05:38 - marie p.

how do you log out on the new update ?the old way i went to options and logout but now i dont have no where that saids options.NC Lottery
Hi Marie, on the app you can click on the three bars at the top left and the option to sign out will be at the bottom of the list. On desktop, click on your name in the top right and option to sign out is at the bottom of the list.

10/30/2019 04:52 - James M.

Things are so bad that the Raleigh main phone number isn't answering calls, you can only leave a message. How long does it take to verify an identity after you upload your license. Seems to me that someone needs to approve overtime so that we can fully use the site.NC Lottery
Hi James, We apologize that our team was not able to get to your call in time. We are experiencing a high volume of calls as we work though this transition. If you are in the process of verifying your identity, you should have received an email with instructions on what to do next, but here is a quick look. We ask that you upload a copy of your social security card, a photo ID as well as a notarized copy of the Identification Affidavit (Affidavit here: https://nclottery.com/Content/Docs/NCEL_IdentificationAffidavit.pdf). This will provide us with the information necessary to help you through the process. Once you have those items together, you can upload them directly to the secure document upload located in your Account.

10/30/2019 10:57 - Janice K.

Uploaded and submitted required identity verification documents. Do I still need to go to a notary and mail the form in? NC Lottery
Hi Janice, Thanks for taking those steps to verify your account! You do still need to sign and notarize the affidavit, but you can securely upload the completed form in your account where yo uploaded your ID.

10/30/2019 07:48 - Sharon D.

This morning I signed on to the NC Lottery website with the Google Chrome Browser and just spent close to an hour manually entering numerous Carolina Keno Draw Tickets that I had accumulated over the past several days. When I finished entering them, I checked "Tickets" within "Points History" and none of them had been credited to my Account!?!. My Lucke-Rewards Points Balance remains unchanged. The last Tickets shown entered for my Account are for October 26. Who is responsible for this debacle of an "Upgrade" and who will be held accountable?!? More important, when will I be able to enter - manually, or preferably with the App (Apple iPhone IOS) - Draw Tickets and get Points Credit for them??NC Lottery
Hi Sharon, Please reach out to our support team at nclottery.com/Help so they can gather more information and work with you to get this resolved.

10/29/2019 07:28 - james e.

can I bring my phone in to a branch and have them set up this NEW app installed ? or will I lose more info. why did u try to fix something that wasn't broke. looks like u are trying to get more on line players, ones that don't play online don't need all this B/S...NC Lottery
Hi James, If you have specific questions about getting your new app set up, please reach out to our support team at nclottery.com/Help

10/29/2019 03:49 - Janice K.

Can’t get my identity verified, can get my location verified. Can withdraw funds, can’t make deposit, can’t do anything except login. I have tried, Safari, Firefox and chrome browsers. Deleted cookies. Jump through hoops you name it. NC Lottery
Hi there Janice, We sincerely apologize for the inconvenience you have experienced. Please reach out to our support team at nclottery.com/Help and they should be able to assist with everything you mentioned.

10/29/2019 12:06 - Tony T.

I'm with Robert...where do you manually enter ticket numbers and where did anyone see anything at the start about getting 500 extra points? So far I've gotten ZIP-O extra points.NC Lottery
Hi Tony, If you are in the mobile app, you can click the menu in the upper left and select Manual Ticket Entry. If you are on the desktop site, you can enter tickets here: https://nclottery.com/RewardsTicketEntry. Players who signed in for the first time on the new platform should receive 100 bonus points for signing in the first time and 100 points for upgrading their account. There are also new ways to earn points with surveys, games and even a referral bonus!

10/28/2019 10:05 - Karen P.

I have been trying to scan my tickets for Lucke Rewards but the button won’t move from the ticket checker side of the screen. Will I be able to scan my tickets or do I have to enter the numbers myself?NC Lottery
Hi Karen, We apologize for the inconvenience. Our team has found a solution for the ticket scanner and it will be resolved in the next app update. In the meantime, we recommend you enter tickets using the manual entry option.

10/28/2019 09:54 - Michael B.

Why is it taking so long for identity verificationNC Lottery
Hi Michael, We apologize for the delay. Please connect with our support team at nclottery.com/Help so they can work to get this resolved as quickly as possible.

10/28/2019 08:21 - robert r.

It seems to me that the North Carolina lottery is having about as much luck with this new app as I am at winning anything from the North Carolina lottery , but not to mention South Carolina's no app sucks as well maybe one day all this money that the "schools" make off our lottery purchases, they can produce a student qualified to ride a program/app that works

10/28/2019 08:10 - pat d.

I have desktop computer and I cannot access my account the worst change I have ever seen I don't know if the change was for users or for lottery bad choice NC Lottery
Hi Pat, We want to help. Please reach out to our live chat support at nclottery.com/Help and someone should be able to help get this fixed for you.

10/28/2019 07:48 - robert l.

How can I manually enter my ticket numbers without the scan feature?NC Lottery
Hi there Robert, If you open up the ticket scanner, you can then toggle over to where it says "Lucke-Rewards" at the bottom. Under that, you will see a button to manually enter your tickets. Hope this helps!

10/28/2019 06:54 - Kathy D.

The new app killed my battery while Entering tickets Plus it is very slow Do not like at all

10/28/2019 05:23 - Jerilyn B.

This is great plus I got my bonus. It will be so much easier for me to deposit funds!NC Lottery
Thanks! Glad you like the new app!

10/28/2019 05:19 - William D.

oh yea he is still around, and sure he will let you know. he is one of the few i figured out who he was. good luck probably up in the mountains digging in a gold mine. boy oh boy that would be fun...

10/28/2019 05:08 - Bryan D.

What a mess

10/28/2019 05:04 - mary c.

I cannot figure out how to scan from new app. Please advise. I had previous versionNC Lottery
Hi Mary, after downloading the new app, if you tap the three bars in the top right corner, you will see a menu slide in. In that menu, is an option for "Ticket Checker." If you click that you will see the camera pop up to let you scan a ticket. You can now select to check a winning ticket or enter into Lucke-Rewards right under the camera window.if you still have trouble, please reach out to support again by online chat https://nclottery.com/Help or phone. 1-866-934-0289

10/28/2019 04:36 - Tim M.

Speaking of Turbo, didn't there used to be someone on these blogs that frequently commented under that user ID? Or something similar? Whatever happened to him?

10/28/2019 04:09 - Judy H.

How do I scan in my scratch offs? Not sure Ilike new format. Other easier!NC Lottery
Hi Judy, If you are on an Android device, please delete and reinstall your app. On an Apple device, please make sure you have the most up-to-date version installed from the App Store. Once you open the new app, there will be a circular blue button with a barcode on it that floats in the lower right over every screen in the app. Just click on that and it will open up the ticket checker and scanner that you can toggle back and forth between!

10/28/2019 04:01 - William D.

needs a little organization. putting all the same drawings together. little confusing right now. at the start it said we would get 500 points at sign in, when i signed in it said i would get 200 points, when i look in i got 100 points. just wondering did i get taxed for the points? if this is the way it so-posed to be i am OK with it.NC Lottery
Hi William, Thanks for the feedback. The 500 point bonus you're referring to was for a first sign-on on the old Lucke-Rewards experience. Folks who sign in with their existing account on the new site or create a new account will get 100 points for their first sign-on as well as an additional 100 when upgraded for Online Play. We are working out a little glitch and some folks are not receiving the 100 points for upgrading, but that should be fixed soon. We've got lots of new and fun ways that you can earn additional bonus points here: https://nclottery.com/RewardsEarn

10/28/2019 03:56 - DL H.

Apple IPhone Doesn’t have the feature of using your camera to scan tickets you can only enter them manually does anyone know when this will change or is that the way it will be ? Thanks. Also it didn’t carryover the points or give us the added points for the update are they still working some of the kinks out ? Thanks NC Lottery
Hi DL, The new app isn't available for download from the App Store quite yet. We're hoping to get approval from Apple soon. At that point you can update your app and your totals should be correct and you should also be able to use the camera to scan tickets to collect and enter points. In the meantime, we encourage you to visit the website in your browser. We appreciate your patience!

10/28/2019 03:10 - keith m.

Hey, I like the new roll out for Lucke-Rewards,but we are missing our total entries on individual drawings,i think that feature was good for seeing your total at a glance. maybe i missed it ? NC Lottery
Thanks, Keith! Right now you can see your entire entry history on the Lucke-Rewards Draw History page: https://nclottery.com/RewardsHistory?ht=REWARD. We appreciate you letting us know that you liked that feature, and we will be sure to pass it along to the folks who are handling this new system.

10/28/2019 01:37 - James M.

Will you be sending an email announcement as well, or just posting to this blog?NC Lottery
Hey James! We won't be sending an email when we are back up, but you can just keep an eye on this blog to be the first to know!

10/28/2019 01:14 - Denver G.

Turbo says, oh boy oh boy oh boy. My Queen bee Debbie G. likes to hear, well all right all right all right.

10/28/2019 01:00 - DL H.

NCEL We have an IPhone. So we’ll do our update once your all back in the swing Thanks for the quick response to our question:-) Good luck everyone

10/28/2019 11:49 - David B.

Should I already be seeing an update on my iPhone?NC Lottery
Hi there David, We haven't yet pushed out the new update, so you won't be seeing anything in the App Store yet. We'll post an announcement here on the blog as soon as we are back up and running!

10/28/2019 11:23 - ABRAHAM S.

I NOTICE YOU HAD ACOMMENT ABOUT, ENTERING TICKETS. I'M HAVING THAT PROBLEM TO. I NOTICE THAT NONE OF MY " INFO " SHOWS UP. BUT FIGURE YOU ALL HAVE EVERY THING OK?NC Lottery
Hi there Abraham, Yes, your info will not be displaying while we migrate over to the new experience, but don't worry! Everything will show up once again after you sign in to the new system for the first time.

10/28/2019 11:22 - Donna C.

What does the new app look like in the app store?NC Lottery
Hi Donna, The app icon and name will not be changing. If you already have the app downloaded onto an Apple device, it will just require an update. If you have an android device, you'll need to delete and reinstall the app.

10/28/2019 11:08 - William D.

500 points is nice. Site says i am signed in but still can not enter tickets. Do i need to do something else or just wait or maybe reboot my PC. ThanksNC Lottery
Hi William, Our systems are still down while our team finishes up implementing the update. Once we are back up you should be able to resume entering tickets without issue.

10/28/2019 10:49 - Jeffrey H.

Do you have any updates to share with us? Can't wait to get started on the new app! Thanks NCEL for keeping things exciting for all the lottery fans! NC Lottery
Our team is working to put on the finishing touches on the new experience and we hope to be back up soon! We appreciate your patience while we go through this transition.

10/28/2019 09:03 - keith m.

The wait is boiling over with excitement,its 9am hurry, Feels like Christmas morning, i just want to open my LUCKE-REWARDS!!!!!!!!!!!!

10/28/2019 05:57 - DL H.

Hi NCEL. Is there an ETA when the page will be back online today? Also just to make sure we understand are we to delete our on the app and then reinstall it? Thanks. Can’t wait to see the changes NC Lottery
Hi DL, We don't have an exact time that we plan to be back up, but we are working as quickly as possible to get everything completed over here. As for the app, if you are on an Android device, yes, you will need to completely delete and reinstall the app to get the new version. If you are on an Apple device, your app will just need to be updated.

10/28/2019 04:04 - WADE B.

Thanks for this blog , i guess i will post that i am not sure i have this app installed correctly. It really doesn't look or operate for me im totally unsure. If it is operating on my phone .?NC Lottery
Hi there Wade, Our app is taking a short break as we migrate over to the new system. Once we are back up and running, your app will require an update and then should be working properly again.

10/28/2019 02:03 - Mary F.

So what happens to my drawing entries I've entered an my points that I had available. An when will the site be up and running again NC Lottery
Hi Mary! All of your points and entries will transfer over to the new experience. Plus, you'll get a nice little points bonus when you sign into the new experience for the first time. Our team is still working to get the new experience up and running this morning, but we are hoping to be up soon. Stay tuned!

10/27/2019 11:13 - William D.

instead of 75 tickets it should be more like a combination of a dollar amount and/or tickets. like max $300. and/or 75 tickets which ever comes first. only fair for the customers this is meant for. have a separate drawing for retailers and their friends who have more than 75 tickets a day. I am an old gambler and play every day.

10/27/2019 09:36 - Tony T.

More prizes with smaller amounts would not be the best solution to have greater chances for all here to have a shot at winning. The BEST idea is to LIMIT the number of DAILY entries players can enter per each giveaway . You have some people here ( many are the repeat winners, chances are) who work in retail stores that sell tickets..this gives them access to far more tickets to enter than the average players.( dumpster divers have this edge too for that matter) All online draws elsewhere have limits, don't know why it can't be done here. Suggested this before, just fell on deaf ears.

10/26/2019 11:20 - stephen b.

yes we need lots of people to win second chance..lower the prizes to 500$ and let 100 people win etc...Its not worth it to enter for one person to get the jackpot amt..let lot of people be happy instead of one..also PLEASE WE WANT PICK 3 AND 4 ON THE APP...

10/26/2019 10:48 - Michael R.

Tell me when I can playNC Lottery
Hey there Michael, We hope to be back up and firing on all cylinders on Monday.

10/26/2019 09:52 - Kristi S.

Will the new app to be able to scan more than 75 tickets a day. Would be nice.NC Lottery
Hi Kristi, Right now there are no planned changes to the daily limit of for ticket entry.

10/26/2019 09:10 - Charlene W.

@Greg -AGREE

10/26/2019 06:09 - harold w.

1 guy won three second chance drawings in Lewisville in the same month???NC Lottery
We have lots of folks who have won prizes multiple times. Some combination of good luck and taking lots of chances to win is what accounts for it. There is no rule against being lucky more than once. Good luck to you!

10/26/2019 03:50 - Jerry B.

How about show an audit of how a disproportionate amount of the winning big money has gone to Fayetteville NC over the last 5 years!NC Lottery
Hey there Jerry, The lottery does not know or control where a winning ticket ends up, and with our draw games, folks can pick their preferred numbers from anywhere. Finding a winning ticket is all a matter of luck. Anywhere folks are taking more chances to win--like Fayetteville for example--the odds will play out there more often over time. All of our practices are independently audited to ensure fairness to all players.

10/26/2019 03:50 - greg s.

ncel continues not to listen to players! with so many negative comments and frustrated players you would think ncel would change way of operating.there should be a cap of 10000 dollars on all drawings.that would increase winners tremendously and make many players happier .NC Lottery
Hearing feedback from our players is an important element in what games we decide to create. We hear you all when you say that you are interested in seeing drawings for smaller amounts with more winners, but we also receive feedback from players who are interested in winning larger amounts. So we try to create lots of different games and promotions that can appeal to all of those who choose to play.

10/26/2019 01:22 - Kelli P.

I hope you add online purchase for Pick 3 and 4 soon!

10/26/2019 09:16 - Nancy P.

something new is always exciting! A free second chance is always a good thing. You can`t win if you don`t enter. I`ve never won, but I keep entering.

10/26/2019 08:03 - Stephen R.

How about three different levels of draws .like 10 or 20 or40 points more points more money !

10/26/2019 07:57 - Stephen R.

How about a drawing with 5 winners of 10 grand , I don't try it when there is just one winner , more winners sounds better ...thnx

10/25/2019 04:56 - roberta n.

Sounds Good. Maybe with the new roll out, maybe i may stand a better chance at winning.

10/25/2019 04:18 - JIM B.

I agree with my fellow players below. 50,000 is nice but with only (1) winner for the month the odds will be incredible! I will end up putting at least 2x to 3x more entries in the Carolina Panthers giveaway than i will the 1-winner 50k. Reasoning is because there will probably be less entries for this promotion or if not the tickets,gift card,etc will at least have (5) winners. Most people that enter these drawings with the exception of the convenience store owners and employees know we don't stand a chance on this promotion. No need to copy and paste the remark that it only takes 1-ticket to win:) Most of us just want to win something no matter what the amount. Tx

10/25/2019 01:09 - Tim M.

@NC LOTTERY, I noticed you didn't answer Chris A's question. He has a point. I'd love to win the 50 Large but no matter how many entries I have, I STILL probably won't win. But 50 people having a shot at 1 Large, aahhh, now, now we're talking! Still might not win but the odds increased significantly in my favor and the more entries I have.....well, you get the picture. So..........how about for an upcoming not TOO distant drawing, doing this very thing?NC Lottery
We're taking note of everyone's suggestions and will be sure to share them with the folks who are in charge of creating those promotions.

10/25/2019 10:43 - William D.

sure hope this is user friendly. suggest for us older folks with poor vision a highlight of yellow(like before) for prior games instead of a line. really hard for us to see that line. really excited for a better website.

10/25/2019 09:37 - Janice K.

Will Lucky for Life game be available for online play? As of now it is unavailable or discontinued for online play NC Lottery
Hi Janice, Yes, everything that we had before on Online Play, like Lucky For Life, will be back after we transition to the new experience.

10/25/2019 08:37 - Chris A.

It is great to have this one $50000 prize the problem that you all are not getting is trying to make more people happy and excited to play. That could have been 50 people winning a 1000. The number of players have increased, so it is getting harder and harder to WIN. I am just expressing what I am hearing in the streets to the NCEL. People would in turn reinvest that 1000 right back to the Games. Where does the money come from for Second Chance. If it also comes from losing tickets then why limit the first time winning tickets instead of putting all the cash on the first chance tickets. Just a suggestion.

10/25/2019 07:40 - angela g.

I’m excited to see the New Features!!

10/25/2019 06:52 - Zachary H.

I’m sure it will be a huge success for the NC Lottery!! For the people that play, you’ll just be stealing everyone’s money, again! I just added up the last 90 days of scratch off tickets, only. Tickets from $30.00-$5.00 total, $1730.00! Out of that, ONLY $110.00 in return! That’s not gambling!!! That’s the NCLottery stealing money. Stay away people!! It’s all false hope for the executives to keep getting richer!!!NC Lottery
We've seen you comment a lot recently and we've done our best to answer your questions and offer more info, but in reading your comments it sounds like you're frustrated. Our games are meant to be a fun form of entertainment, and we only want folks to play as long as they are enjoying themselves. If not, that's a great time to stop playing. We have resources available for folks who feel like playing the lottery is no longer a game. We hope you'll read more: https://morethanagamenc.com

10/24/2019 11:08 - richard w.

Well keno be able to play on line???NC Lottery
Hey Richard, We have some exciting changes coming soon for Keno, but we don't have plans to make it available for purchase online.

10/24/2019 07:14 - Betty P.

I hope i know how do lucke-rewards because i am tried throwing theses tickets awayNC Lottery
Hey Betty, Here's a link to a blog with some great info about how our Lucke-Rewards promotions work: https://www.nclottery.com/NewsBlogDetails/2015/10/15/Answers-to-common-questions-about-Lucke-Rewards. Please let us know if you have any specific questions!

10/24/2019 07:13 - Tariq M.

How to play 2nd chance game NC Lottery
Hi there Tariq, Second-chance drawings are entered by purchasing a scratch-off ticket that has a second-chance drawing as a feature of that specific game. For those, you must scan or manually enter the ticket into your account. Once you have scanned the ticket, you will be automatically entered into that game’s specific second-chance drawing and we will let you know if your name was drawn to win! Please note that entering your tickets into second-chance drawings will be temporarily halted while we migrate over to our new experience this weekend, so just hold onto any tickets you want to enter until next week.

10/24/2019 03:36 - Anthony B.

Well with all the hype. I too was hoping that pick 3, and pick 4 was going to be added to the mobile app!

10/24/2019 01:46 - Melvin C.

Great maybe I can win something since I never won anything big. thanks; keep hope live

10/24/2019 01:39 - Denver G.

LZ, do you know if we will have to adjust our "cookies" to allow pop ups? I have a 10 yr old pc with windows 7. everything works fine with the current web site. Also a reminder to folks about downloading the app. Last time it had this old man scratching his head for a while. After I uninstalled , I downloaded several times. Could not get it to work. Till it hit me. I had not installed the download. It works fine on my simple trac phone. I must say I use my desk top for almost everything though.NC Lottery
Hey Denver, You shouldn't have to do any major changes to your settings for the new site to work, but if on Monday you try and are running into trouble, please let us know and we will work through it together.

10/24/2019 12:46 - Tim M.

@NC LOTTERY, WHY do Android users ALWAYS have to delete and reinstall the app but iOS doesn't? Why is this? How many times have I already done this?! It's usually because that's your advice due to the error messages. It doesn't seem long ago since I last did this. Would YOU want to have to do this over and over and over again?NC Lottery
We can certainly understand your frustration, Tim. Unfortunately Android users must take the extra steps because Google currently does not permit apps that offer in-app lottery gaming and so our app is not available in the Google Play store.

10/24/2019 12:29 - Debbie G.

Good to see there will be auto-renew feature...no retyping in my numbers :)

10/24/2019 12:19 - DL H.

Exciting! Can’t wait. Thanks NCEL!

10/24/2019 12:05 - Jack W.

I hope the cash 5 and other games your able to purchase more the 3 line at 1 time should be it least 5 like in a retailer. maybe pick 3 and 4 also. NC Lottery
We think you'll be very pleased when you see all of the exciting improvements we have made on Monday. :)

10/24/2019 10:51 - Andy C.

When will the Pick 3 and Pick 4 be available for online play?NC Lottery
Hi Andy, Right now we don't have plans to add Pick 3 and Pick 4 to Online Play, but we appreciate knowing that you are interested in seeing that in the future.

10/24/2019 10:47 - Denver G.

Thank you so very much LZ. All good in the neighborhood Like that famous quote. Flounder: Oh boy, oh boy, oh boy, this is great!

10/24/2019 10:33 - Arthur S.

Can not wait to get started.

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