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Our regional office and claim center in Asheville will remain closed on Monday, Oct. 7.
The closure continues as Asheville continues to recover from damage from Tropical Storm Helene.
If you want to claim lottery winnings and have access to safe roads, you can claim any prizes under $600 from a local retailer and any prize under $100,000 at the Charlotte or Greensboro claim centers while our Asheville office remains closed. Click here to get more information on claiming prizes.
Here is additional information that could assist you while the Asheville office remains closed.
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If you have won a prize in a draw game such as Powerball or Carolina Cash 5 you have 180 days from the drawing to claim a prize.
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If you have won a prize on a scratch-off game, you have 90 days after a game ends to claim a prize.
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All lottery drawings will be held as scheduled.
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The lottery’s Raleigh headquarters and its other regional offices and claim centers in Charlotte, Greensboro, Raleigh, Greenville, and Wilmington are operating on a normal schedule.
Residents in Western North Carolina can get assistance with lottery business from Customer Service by calling 1 (877) 962-7529 or by email at playerinfo@lotterync.net. If Internet service is available, lottery players can also get assistance online at nclottery.com and with support for Online Play, Lucke-Rewards and the NC Lottery Official Mobile App by calling 1 (866) 934-0289.
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