Our regional office and claim center in Asheville will be closed on Monday, Sept. 30, as Western North Carolina communities recovers from damage from Tropical Storm Helene.
Many roads remained closed in the region and non-emergency travel in the region remains prohibited.
Here is information that could assist our Western North Carolina players while the Asheville office is closed.
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Any player who has won a prize in a draw game such as Powerball or Carolina Cash 5 has 180 days from the drawing to claim a prize.
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Any player with a prize on a scratch-off game has 90 days after a game ends to claim a prize.
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All lottery drawings will be held as scheduled.
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The lottery’s Raleigh headquarters and its other regional offices and claim centers in Charlotte, Greensboro, Raleigh, Greenville, and Wilmington are operating on a normal schedule.
You can get assistance with lottery business from Customer Service by calling 1 (877) 962-7529 or by email at playerinfo@lotterync.net. If Internet service is available, lottery players can also get assistance online at nclottery.com and with support for Online Play, Lucke-Rewards the NC Lottery Official Mobile App by calling 1 (866) 934-0289.
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