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news blog > article

Asheville lottery office closed Monday

September 29, 2024 Posted by NC Lottery at 6:51 PM
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Our regional office and claim center in Asheville will be closed on Monday, Sept. 30, as Western North Carolina communities recovers from damage from Tropical Storm Helene.

Many roads remained closed in the region and non-emergency travel in the region remains prohibited.

Here is information that could assist our Western North Carolina players while the Asheville office is closed.
  •  Any player who has won a prize in a draw game such as Powerball or Carolina Cash 5 has 180 days from the drawing to claim a prize.
  • Any player with a prize on a scratch-off game has 90 days after a game ends to claim a prize.
  • All lottery drawings will be held as scheduled.
  • The lottery’s Raleigh headquarters and its other regional offices and claim centers in Charlotte, Greensboro, Raleigh, Greenville, and Wilmington are operating on a normal schedule.
 You can get assistance with lottery business from Customer Service by calling 1 (877) 962-7529 or by email at playerinfo@lotterync.net. If Internet service is available, lottery players can also get assistance online at nclottery.com and with support for Online Play, Lucke-Rewards the NC Lottery Official Mobile App by calling 1 (866) 934-0289.

2 COMMENTS

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9/30/2024 09:28 - William G.

Is the NCEL ever going to allow players to cash our winning tickets/play slips under $600 in the app? I do not see the difference between scanning it at a store/vending machine and on your phone. Forces a lot of needless travel for some who are unable to but does not seem like anyone at the top of NCEL is looking into this? I see no problem in an endless launch of digital instants, how about focusing on some things that help players like this? Thanks!NC Lottery
Hi, William! This is something we've heard from many of our players that they'd like to see, and we hope to be able to offer this feature one day in the future. While we don't have any set plans at this time, the team in charge of those decisions read comments like this, so the future is full of possibilities!

9/30/2024 08:37 - Douglas H.

Our hearts and prayers are with everyone in western NC and all affected areas from hurricane Helene

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