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Greenville regional office and claim center closed Thursday

December 31, 2020 Posted by NC Lottery at 11:04 AM

The lottery's Greenville regional office and claims center is closed Thursday after staff entered quarantine after possible exposure to COVID-19.

The office did not open Thursday after the lottery learned of a positive COVID-19 case that occurred Wednesday morning. No close contact occurred with the public who visited the office Wednesday morning.

The Greenville office will undergo cleaning Thursday and will be closed as scheduled for the New Year’s Day holiday on Friday. The lottery expects to reopen the office on Monday.

At all lottery offices, employees assisting the public wear masks and gloves at all times while at work. Claim centers employees are separated from visitors by a glass window, talk with visitors through a microphone, and accept and return tickets and claim forms through a small opening at the base on the window. Those safety steps are taken to ensure the safety of the public and lottery employees.

All claim centers are cleaned thoroughly daily and undergo cleaning throughout the day while the center is open to the public, following state and CDC guidelines for cleaning. The lottery also limits the number of visitors who can be inside a claim center at the same time to allow for appropriate social distancing and requires visitors to wear a mask or facial covering.

While the Greenville office is closed, the next closest claim center would be in Raleigh or Wilmington. For assistance, please call Customer Services at (877) 382-4530 or visit the lottery’s website for information on how to claim by mail at


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1/15/2021 05:44 - Terry H.

I know there are covid-19 safety precautions but if is glass between the workers and the customers why is it that they are only opened for winners to claim their prizes. I don't understand if the public wear their masks, and social distance then why customers can not go in and play their slips as before the pandemic. It is the same as going into the grocery stores, or any other establishment for that matter. Can someone explain this to me, because I am confused! NC Lottery
The Education Lottery has curtailed its operations because of the coronavirus outbreak in our state. It is striving to take the appropriate steps at the appropriate time to protect the health of players, our staff, and the public. Just like all other state agencies, the lottery also is striving to continue operations to meet its responsibilities for the state. The lottery is following the direction of state leaders in terms of social distancing and limits to group gatherings and hope that its retail partners and its players will do the same.

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