The lottery's Greenville regional office and claims center is closed Thursday after staff entered quarantine after possible exposure to COVID-19.
The office did not open Thursday after the lottery learned of a positive COVID-19 case that occurred Wednesday morning. No close contact occurred with the public who visited the office Wednesday morning.
The Greenville office will undergo cleaning Thursday and will be closed as scheduled for the New Year’s Day holiday on Friday. The lottery expects to reopen the office on Monday.
At all lottery offices, employees assisting the public wear masks and gloves at all times while at work. Claim centers employees are separated from visitors by a glass window, talk with visitors through a microphone, and accept and return tickets and claim forms through a small opening at the base on the window. Those safety steps are taken to ensure the safety of the public and lottery employees.
All claim centers are cleaned thoroughly daily and undergo cleaning throughout the day while the center is open to the public, following state and CDC guidelines for cleaning. The lottery also limits the number of visitors who can be inside a claim center at the same time to allow for appropriate social distancing and requires visitors to wear a mask or facial covering.
While the Greenville office is closed, the next closest claim center would be in Raleigh or Wilmington. For assistance, please call Customer Services at (877) 382-4530 or visit the lottery’s website for information on how to claim by mail at https://nclottery.com/ClaimPrizes.
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