Due to changes to the national Mega Millions game, we are providing refunds for Mega Millions multidraw ticket holders who purchased their multidraw tickets on or before April 3.
The changes, announced on Friday, April 3, are that the national Mega Millions game will set the jackpot and the amount the jackpot increases drawing-by-drawing based on ticket sales and interest rates.
Why the refund?
We are offering the refund because the changes, allowed under the game rules, went into effect immediately. Some who were buying those multidraw tickets may not have had information about the changes before their purchase. We believe it’s the right thing to do for our players.
What does that mean for you?
Any player who purchased a multidraw Mega Millions ticket or on before April 3, 2020, will receive a refund for the price of all remaining drawings after April 3, 2020 through the expiration of that ticket.
How do I get my refund?
If you made one of those Mega Millions multidraw purchases, please call our Customer Service helpline at 877-962-4530. You can also download the Mega Millions Multidraw Refund Claim Form for additional information about how to claim the refund at https://nclottery.com/ClaimPrizes.
Are my purchased tickets still valid?
Absolutely. In addition to the refund, those Mega Millions players will keep their ticket as a free ticket. Those tickets remain valid and are still eligible to win one of the nine prizes offered in the Mega Millions game, including the jackpot, in any of the upcoming drawings in which plays were purchased. Any prizes won in those drawings, however, will be awarded under the new prize structure announced on Friday, April 3.
When will refunds be made?
As soon as possible after we receive your request. Because of our state’s Stay At Home order, expect our processing of mail to take longer. You have until Dec. 31, 2020 to request a refund.
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