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Deadline to claim prizes extended

May 7, 2020 Posted by NC Lottery at 1:17 PM
If you haven’t been able to claim your lottery prize in person due to the Stay At Home Order during the coronavirus outbreak, you’re getting additional time to collect your winnings.
Winners of lottery prizes that expire between March 10 and Aug. 1 have until Nov. 1 to claim them. The extended deadline is part of an effort by the state, including the legislature and the governor, to make sure lottery winners have enough time to collect their prizes.
Our Claim Centers closed temporarily on Monday, March 23 under the state’s Stay At Home Order to help protect the safety of the public, lottery players, and our employees.
Players with prizes of $599 or less can claim those prizes as usual at a retail location where lottery tickets are sold. Those with prizes of $600 or more have the option to mail in their claims to obtain their winnings.
We also set up a temporary Stay At Home claims process to assist those with larger prizes; extended the claim deadlines for all winning tickets that could expire during the closure; and temporarily lifted the requirement that prizes of $100,000 must be claimed in person.

That’s because we believe anyone who has the good luck to win a lottery prize should be paid. Prize money will be waiting for you when our Claim Centers reopen and you feel it is safe to visit.

We’re glad you get more time to do that.

What about smaller prizes, those under $600, does the claims deadline extension cover those too?
Yes. In almost all cases, you should be able to claim prizes under $600 at retail locations. There’s no need to wait since many of those locations are open. But the extension applies too all scratch-off and draw prizes.

I have a winning ticket from a drawing, but I got a message that it was too old or it has expired?
Some players who have older winning tickets from a draw game, purchased for drawings between the dates of Sept. 9, 2019 through Feb. 5, 2020, may initially be told or could see a message when checking them that says their tickets are too old or expired. If that were to happen, you should visit the lottery’s website site for information on how to mail in a claim and send their signed tickets and claims form to lottery headquarters.

Until Claim Centers reopen, what are my options for claiming my prize?
Here are the current options available to collect a lottery prize:
  • Prizes up to $599 can be cashed at retail locations.
  • Lottery tickets also can be mailed in. Winners of $100,000 or more are not required at this time to claim their prizes in person and a temporary Stay At Home Claims Process assists those with prizes of $600 or more. Claim forms can be downloaded from the lottery’s website by visiting
How do I get help collecting a prize?
We’re here to help you collect the prizes you have won. We appreciate your patience and understanding as we balance our responsibility to public health and to our players. The lottery’s Customer Services will continue to staff the toll-free helpline to assist lottery players with questions. The toll-free Customer Services line is 1-877-962-7529, option 0.. It is open Monday through Friday from 8 a.m. till 5 p.m.


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5/20/2020 03:36 - Barbara W.

Hi, How would I know if I won with my Lucke- Rewards or Second ChanceNC Lottery
Hey there! We attempt to contact winners for our Lucke-Rewards and second-chance drawings in several ways. First, winners will receive a notification email. If we don't hear back, then we'll give them a phone call and leave a voicemail if needed. Finally, we will send a certified letter to the winner. Just make sure to keep your contact information up-to-date on your account and you should be all set. Good luck!

5/08/2020 05:23 - Robert S.

How about online play? I requested a withdrawal by check in March, and transaction still shows processing over 60 days later. No check has been received. Seems criminal.NC Lottery
Hi Robert, We're sorry to hear about this. This definitely doesn't sound right. Please reach out to our online play support team at and they should be able to look into what is causing this delay and hopefully get it resolved for you.

5/08/2020 12:10 - Robert R.

when the claim centers reopen... they will need to be open on saturdays to handle the crowds.NC Lottery
Hi Robert, We have not made any announcements on when our claims centers might reopen to the public, but you can stay up to date on the latest announcements at Thanks!

5/07/2020 07:57 - CIJI W.

Exactly why are you closed when your staff is behind protective glass and your locations are large enough to do social distances? How are winners safe guarded with mailing a winning ticket and what is the guarantee we receive the winnings? NC Lottery
We closed our claim centers to comply with the Governor's stay-at-home executive order and to help protect the health of our employees and players. While we have not announced any changes to our hours, you can learn about any updates to lottery operations at The temporary claims process for mailing in winning tickets is established to accommodate players who do not want to wait until our Claim Centers are opened. However, the lottery can’t be responsible for lost or misdirected mail so this won’t be an option for everyone.

5/07/2020 02:44 - Rob S.

What if you won $1000 off of a scratch off ticket, are the claims centers back open to claim the prize of would the winner have to use the mail in process form?NC Lottery
Hi Rob, If you won a $1,000 prize, you currently have the option to mail-in your claim or hold onto your ticket until our claims centers reopen. Thanks to this extension, you now have additional time to claim if you choose to wait until our claim centers reopen.

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