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Claim Centers reopen on Monday

May 8, 2020 Posted by NC Lottery at 11:28 AM
Our six Claim Centers across the state will reopen Monday so that lottery players who have winning tickets can collect their prizes.

We’ll be following strict safety guidelines, as outlined in the state’s Phase 1 plan that allows retail businesses to reopen, to protect your health and that of lottery employees.

Those guidelines include:
  • Allowing only a few people into a Claim Center at a time to create the space for proper social distancing during the claims process. We’ll ask others to wait in their vehicles outside until their group is called.
  • Requiring anyone entering a Claim Center to wear a mask or facial coverings. To protect your safety, lottery employees will be wearing personal protective equipment including mask or facial coverings and gloves.
  • Requiring visitors to our Claim Centers to practice social distancing, staying at least six feet apart from others. We’ve set up our Claim Centers, both inside and outside, to assist you with that safety measure.
If you choose to visit a Claim Center during the first week, please expect the visit to take longer than normal.

To avoid a long wait, remember you have an extended deadline to claim prizes. Winners of lottery prizes on tickets expiring between March 10 and Aug. 1 have until Nov. 1 to claim them.

You also have other options to claim a prize.
  • Prizes up to $599 can be cashed, as usual, at retail locations.
  • Prizes of $600 to $99,999 can also be claimed by signing your ticket and mailing it to lottery headquarters.
Prizes of $100,000 or more must be claimed in person at lottery headquarters in Raleigh.

Remember you must bring a photo ID, verifying your name, signature and age to claim a prize, and your Social Security card.
Information on how to claim prizes can be found at and you can also download a claim form there. For additional assistance, call Customer Services at 1-877-962-7529, option 0.

We know some of you have been waiting a long time to collect the prize you won. We appreciate your patience and understanding as we balance our responsibility to public health and to our players.


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6/16/2020 02:51 - Mychael P.

What is the lump sum for the $25,000 a year fa year for life? Thank you.NC Lottery
Hi there, The lump sum option for the $25,000 A Year For Life prize is $390,000.

6/04/2020 06:10 - kim t.

I have a friend that says 40% comes off the top of any Cash 5 winning prior to taxes, is this true? Don't you just pay the acquired federal and state taxes determined on the amount won?NC Lottery
Hi Kim, only the standard tax deductions are withheld for a Cash 5 jackpot win. 24% for Federal taxes and 5.25% for State taxes.

6/02/2020 05:50 - Nathaniel L.

I have three scratch tickets that will not be accepted into the Lucky Rewards. Will you help me to understand why?NC Lottery
Hi Nathaniel, We're sorry about that. There are several reasons why you might be running into issues entering a ticket. A ticket could be expired, or you could be holding the ticket too close or too far when scanning it. If you continue to have trouble entering these tickets, you can reach out to our online support team at and someone can work with you to figure out what's causing this to happen.

5/28/2020 11:41 - Louis P.

I lost phone but I believe I won lucky rewards or second chance how to find outNC Lottery
Hi there Louis, We attempt to contact winners several different ways. First, winners are sent an email. After that, we do give winners a phone call and leave a message if necessary. Finally, we will send a certified letter to the winner's address. We'd suggest checking your email inbox for any notification first.

5/22/2020 02:16 - Koronda P.

I am trying to redeem my price

5/12/2020 10:02 - Jamie T.

These new scratch offs are amazing ! I’m so excited to see the summer series! Keep the money flowing

5/11/2020 09:53 - DEMARIE T.

Was very very impressed today at the safety measures taken. Thank you. NC Lottery
Thanks for the great feedback, Demarie, and congrats on your win!

5/11/2020 03:50 - Tim M.

Hey LZ, a question. You said that players who had winning tickets have until November 1st now to claim instead of May 31st or whenever it was. My question is, how about non-winning tickets for collecting points? You have several scratch-offs that was until May 31st. Has that been extended or do I need to place my focus on them now? NC Lottery
Thanks for asking, Tim. With the deadline to claim prizes on these games extended, you should be able to continue to enter them for points and/or entries up to the game's new expiration date.

5/10/2020 12:38 - Berry B.

please update the scratch off games,to see what prizes is left??NC Lottery
Hey Berry, We update the prizes remaining at the end of each day. As our claims centers reopen and folks come in to claim some of the larger prizes they've been holding onto, you'll see those updated even more.

5/10/2020 11:04 - Denver G.

Thank goodness!!!! The claim centers are opening. Trips hit. We had another C5 online winner. Now maybe people will stop complaining. We all know that's not gonna happen. Because the same people come on here week after week complaining about the same silly stuff over and over again. And NO it is not rigged and the computer does NOT know what color you are !!!!

5/10/2020 12:44 - Reneta M.

Just in time for 444 winners over 4 million dollars. I will be sitting home not collecting.

5/08/2020 03:41 - ronald t.

Will the second chance drawings start as well?NC Lottery
Hi Ronald, We haven't yet set a date for the postponed drawings, but we plan to make an announcement on when those will take place as soon as possible.

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