An easy new way to get paid

January 2, 2024 Posted by NC Lottery at 12:35 PM

Congratulations, you just got an exciting win on a North Carolina Education Lottery ticket. Now, starting today, you can claim your prize at lottery claim centers in a convenient new way.

Load your winnings on a free North Carolina Education Lottery Prepaid Mastercard®. Money on the card will be available immediately and they work just like a debit card for transactions at stores and to get free cashback. You can also use the card to withdraw cash at an ATM for a small fee.

The North Carolina Education Lottery Prepaid Mastercard® offers increased convenience and security after a big win.

Players can collect prizes on a card up to $5,000 at lottery claim centers.

Check out this new option the next time you come in to claim a prize.

47 COMMENTS

5/08/2024 04:22 - Vicki C.

How do I get a nc prepaid card NC Lottery
Hi Vicky, you must visit any of our regional offices to get a card. From there, a rep will assist you with setting up the card to collect your future prizes.

4/30/2024 08:12 - Thomas D.

I want to deposit $ from a prepaid debit cardNC Lottery
Hey there, Thomas! You can use a debit card, Online Banking, ACH Bank Transfer with a checking account, Venmo, Apple Pay, or PayPal (using a bank account only). To make a deposit, click on your name in the top right corner of our desktop site, or "Account" in the bottom right of our app, and click "Deposit."

4/21/2024 02:44 - keith w.

I have several withdrawals that i am waiting on NC Lottery
We’re sorry about the wait! Rest assured that we have strict procedures in place to ensure the security of your information. Please allow our team some time to review those documents, though. If you'd like to get a status update, you can always reach out to our Online Support team at https://nclottery.com/Help and someone can provide more info on this for you.

3/12/2024 02:26 - NC Lottery

@George H. - Apologies for the delay! In the past week, we observed an issue affecting withdrawals to VISA Debit cards. This issue has since been resolved by our developers. Withdrawal requests that were submitted during this time will need to be resubmitted - you should be receiving an email within the next day notifying you that the request was declined. Once you receive that notification, you can re-submit your request and the processing time should be back to normal.

3/10/2024 11:02 - George H.

It is now going on 3 days to get my Withdrawal processed and simply being told keep checking email for updates. It makes no sense that they can process a deposit instantly to a Visa Debit Card but now it is taking 3+ days to process a withdrawal. Bring told Engineers are aware and working It, but no Incident Ticket to reference nor a estimated resolution time. No prior issues with Withdrawals then suddenly they get stuck in a Pending Status that can't be canceled to change Withdrawal option? Was NC Lotter App hacked and they are not saying it? This is very suspicious that funds are being withheld.NC Lottery
Hi, George! We're so sorry about this experience! We have a longer response that didn't fit in the replies section, but you can find the response in this thread above your original comment.

2/26/2024 09:15 - Gloria C.

Thanks for this great informations. Good to know this.

2/17/2024 10:56 - Dorine S.

How can I get one of those card. NC Lottery
Hi Julie, you must visit any of our regional offices to get a card. From there, a rep will assist you with setting up the card to collect your future prizes.

2/17/2024 06:00 - William A.

You sure don’t review people on deposits. One second to get our money.It takes weeks to get your money. You have to chat with 2 or 3 people than threaten legal action.

2/17/2024 05:58 - William A.

I hope you have a couple of weeks to wait on your money. It’s like pulling teeth to get paid off this site. I promise you if they control sports gambling fully it’ll be a joke.

2/17/2024 03:29 - Julie C.

How do I get one? NC Lottery
Hi Julie, to get a card, you must visit any of our regional offices. From there, a rep will assist you with setting up the card to collect your future prizes.

2/16/2024 08:51 - jake b.

I play online how do i collect winnings?NC Lottery
Hi Jake, prizes under $600 will be deposited directly into your wallet and prizes between $600 and $99,999 can be claimed online—just be sure to complete the steps to claim. If you’re a big winner with a prize of $100,000 or more, you need to start your claim online and then head on down to the lottery headquarters in Raleigh.

2/14/2024 06:09 - Thomas M.

I've has no problem getting my withdrawal request processed in the past, but this most recent withdrawal is taking much longer. I was told that if I used my debit card, which has been verified, that I would see the funds within a few hours. Over 24 hours later, I'm still waiting. Sorry for the delays you have been experiencing; please reach out to our technical support team at https://nclottery.com/Help, and someone can tell you what stage your process request is in.

2/07/2024 08:01 - Jarvis G.

I did a withdrawal but haven’t received my money backNC Lottery
Hi, Jarvis! Congratulations on he win! First-time withdrawals can take additional time to process as our team reviews identity verification documentation. After this first request is approved, you won't have to wait for this process for future withdrawal requests. We work to process requests and get winnings to lucky winners as quickly as possible!

2/05/2024 07:51 - RUBEN F.

I don't know if I want anything can somebody contact meNC Lottery
Hey there, Ruben! If you're a lucky winner from a Lucke-Rewards or second chance drawing, we'll send you an email notifying you of your win, and we'll follow up with a phone call and certified letter through the mail if we haven't heard from you before the claim deadline. If you're the winner of a social media promotion, we'll respond to your winning comment and attempt to message you on that platform!

1/30/2024 11:55 - Edith A.

Just how secure is this?NC Lottery
Hi there, Edith! This card works just like a regular debit card - it is secure and can be used anywhere Mastercard prepaid debit cards are accepted. If you receive one of these cards, we recommend keeping a record of the card number and information, just in case it is lost or stolen, so that you can reach out to the card issuer and file a claim.

1/26/2024 12:50 - Rodney L.

How do I know if I won in the Lucke rewards drawings or second chance drawings ?NC Lottery
Hi, Rodney! If you're the lucky winner of a Lucke-Rewards or second chance drawing, you'll receive an email notifying you of your win with instructions on claiming your prize. If we haven't heard from you as we approach the 30-day claim deadline, we'll also reach out via a phone call to the phone number linked to your account, and a certified letter through the mail! This is why it's important to make sure your account info stays up to date - so there are multiple ways we can get in touch in case you're a lucky winner! :)

1/25/2024 09:02 - Lisa R.

I have played the online slot machine games several times and I have never won anything to equal what I have spent. They are fun but people can’t afford just to throw money at something they will never win at. So I’ve decided when I want to play I’ll just do DEMO because I never win anything big. Maybe I’m just unlucky not sure. But they are fun

1/22/2024 04:04 - Jacquelyn J.

This is another great move on the part of NC Lottery!

1/10/2024 06:37 - Dion A.

Not bad, good move. Can multiple parties claim a scratch off winings?NC Lottery
Hi there, Dion! Multiple parties can claim from the same ticket, but they will need to all be present when claiming and complete an Affidavit of Multiple Ownership at the time of claiming, or if one of the group members that are claiming cannot be present, other group members will need to bring in a copy of the Affidavit and copies of the identification documents for that member to allow them to claim together: https://nclottery.com/ClaimPrizes.

1/08/2024 06:29 - Jeffrey F.

Cool

1/08/2024 08:29 - Joel S.

I won a small amount about a week ago and I was wondering how long it takes for it to be in my bank accountNC Lottery
Sorry about that, Joel! We work to review withdrawal requests as quickly as possible, and it can take a few business days for our team to review identity verification documents. You can check the status of your request by reaching out to https://nclottery.com/Help, but we are working to make sure you get your winnings ASAP!

1/07/2024 01:00 - Veronica C.

Wanda, you may have to wait a while. It took my online withdrawal 2-1/2 weeks to hit my bank.

1/05/2024 01:23 - Jahrod P.

How do I be sure that I won,NC Lottery
Hey there, Jahrod! If you're a lucky winner through Online Play, you'll receive an email notifying you of your win, and wins under $600 are automatically deposited into your account. If you won with a physical ticket purchased at a retailer or lottery vending machine, you can check to see if your ticket was a winner by scanning the Lucke-Rewards barcode using the scanner on our mobile app, or manually entering the Lucke-Rewards code at https://nclottery.com/RewardsTicketEntry.

1/05/2024 11:56 - Carmelita C.

Can you use it to receive online winnings? Can you claim your online winning at a regional office with this card?

1/05/2024 11:36 - Wanda C.

Hi I won 400 dollars on the 12/28/2023 made a withdrawal and had yet to receive itNC Lottery
We're sorry for the delay, Wanda! Our team is hard at work processing withdrawal requests as quickly as possible, though it can take a few business days to review identity verification documents. We're experiencing some delays as we catch up from the holidays, but our team is still working to get winnings to players ASAP. You can check the status of your request at https://nclottery.com/Help.

1/04/2024 04:14 - Dante M.

Can I get a Nc lottery prepaid card online or at a local gas station that sells lottery?NC Lottery
Hi, Dante! These cards are only available for prize claims made in person at lottery regional offices.

1/04/2024 11:02 - Richard D.

What happens if the Card is Lost or Stolen?NC Lottery
Hi, Richard! If the card is lost or stolen, you can call 1-844-833-8895 (the number on the back of the card) to report this. You'll need your name, address, card account number, CID, and other details as requested by the Customer Service representative to replace the lost or stolen card.

1/04/2024 09:28 - keith m.

Just send me a card that's pre-loaded with $5000 and I will test it out, make sure it works and verify this new option, want to make sure there are no issues, thank you.

1/04/2024 12:21 - Sal I.

Great idea!

1/03/2024 10:31 - Kate F.

That sounds good to me when I win

1/03/2024 07:29 - Kim D.

win money, then have to pay a small fee to get your money? doesn't sound good to me. jsNC Lottery
Hey there, Kim! The only time a winner would pay a fee for this card is if they are attempting to withdraw money from an ATM. There's no fee to receive the card, and it works just as a regular debit card at stores! We still offer other payment options for claiming winnings, this is just an option for winners who wanted their winnings on a ready-to-use debit card!

1/03/2024 07:23 - Ashley W.

Wonderful

1/03/2024 03:03 - Michael S.

Sounds great

1/03/2024 12:25 - Roger K.

Well that sounds great! I remember reading somewhere, that some place Don't use Mastercard logo. Guess we will have to check the stores that accepts them. I thought at one time the lottery would have a lottery winning ATM, in stores, that your winning could put tickets in to receive your winning

1/03/2024 12:14 - James P.

Sounds great

1/02/2024 10:54 - darryl i.

You can barely cash out a $100 win on a scratch off ticket. These stores won't give you squat. You have to go to a Walmart or the regional office to get paid.

1/02/2024 10:09 - RHONDA S.

Bingo

1/02/2024 09:34 - Jason H.

HowNC Lottery
Hey there, Jason! These cards will be offered at lottery claim centers across our state for winners that come in to claim their winnings.

1/02/2024 09:30 - alice J.

I like it.

1/02/2024 09:18 - Joan C.

Where is my North Carolina Education Lottery Prepaid Mastercard?? When will I recieve my NCEducation Lottery Prepaid Mastercard? Where do I look to view my points online? How do I know how many earned 2nd Chance points I have?? NC Lottery
Hi there! This is an announcement that these cards will be an option for future wins. If you would like to access your Rewards balance, you can click on your profile and select "Rewards History" to see your Lucke Rewards points and 2nd Chance entries. Or visit https://nclottery.com/rewardshistory directly.

1/02/2024 09:00 - Telena T.

This is a wonderful idea!

1/02/2024 06:13 - Beverly G.

wow

1/02/2024 04:36 - Richard W.

This sounds like a good idea. I am wondering though why you take my deposits immediately with my debit card, but when I try to withdraw my winnings onto the exact same debit card, I’m having to provide my license, and a picture of the card…then it’s still pending. Shouldn’t you have gotten all that if you needed it, before you took any withdrawals out of my account? Thank you. NC Lottery
Great question! With first time withdrawals we use a verification process to authenticate the user and payment option. Withdrawals after that initial one will typically be a quicker process!

1/02/2024 01:59 - Ava T.

Sound good to me

1/02/2024 01:21 - Jack W.

This sound nice but we also need to be able to add our winning to the app. Virginia lottery allowed it for a while now. We shouldn't have to run back to a retailer for a 50.00 win.NC Lottery
Thanks for the feedback, Jack! We hope to be able to offer this as an option for our players one day - the future is full of possibilities!

1/02/2024 12:55 - MICHAEL S.

I LIKE IT!

1/02/2024 12:54 - sandra s.

I am happy this was created.

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January 2, 2024 Posted by NC Lottery at 12:35 PM

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