Due to additional changes to the national Powerball game, we are extending the time period eligible for refunds for Powerball multidraw ticket holders who purchased their multidraw tickets on or before April 2.
The additional changes, announced on Thursday, April 2, are that the national Powerball game will set the jackpot and the amount the jackpot increases between draws based on ticket sales and interest rates. The earlier changes in the game occurred on Wednesday, March 25.
Why the refund?
We are offering the refund because the changes, allowed under the game rules, went into effect immediately. Some who were buying those multidraw tickets may not have had information about the changes before their purchase. We believe it’s the right thing to do for our players.
What does that mean for you?
Any player who purchased a multidraw Powerball ticket or on before April 2, 2020, will receive a refund for the price of all remaining drawings after March 25, 2020 through the expiration of that ticket.
How do I get my refund?
If you made one of those Powerball multidraw purchases, please call our Customer Service helpline at 877 962-4530. You can also download the Powerball Multidraw Refund Claim Form for additional information about how to claim the refund at https://nclottery.com/ClaimPrizes.
Are my purchased tickets still valid?
Absolutely. In addition to the refund, those Powerball players will keep their ticket as a free ticket. Those tickets remain valid and are still eligible to win one of the nine prizes offered in the Powerball game, including the jackpot, in any of the upcoming drawings in which plays were purchased. Any prizes won in those drawings, however, will be awarded under the new prize structure announced on Thursday, April 2.
When will refunds be made?
As soon as possible after we receive your request. Because of our state’s Stay At Home order, expect our processing of mail to take longer. You have until Dec. 31, 2020 to request a refund.
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