We’re a few days into the new Lucke-Rewards and Online Play experience, and we wanted to take a minute and answer some of the most common questions that you’ve had.
We also want to assure you, that we’re listening to all of your comments and concerns, and are working with our developers to fix problems you’ve told us about. For example, if you were having trouble with the ticket scanner in the iOS app, just update in the App Store to fix that!
Why does my account automatically log me out?
One of our primary concerns is to keep your private information safe. This means that your account will automatically sign out if you don’t use it for approximately 15 minutes. This is a measure that will help protect your information.
What’s the Cash Match Bonus?
The Cash Match Bonus is a way for us to say thank you for trying Online Play. When you make your first deposit in your wallet, we’ll match 50% of it up to $100. So for example, if you deposit $50 then you’ll get $25 in bonus cash for a total balance of $75.
We’ve also made it easier for you to fund your online wallet. Over the years, many of you have asked for the option to fund your accounts with PayPal. That’s now possible, as long as your PayPal account is linked to a debit card or bank account.
How do I build my Online Play ticket?
When you build your Online Play ticket, you can customize the number of tickets, draws and numbers. To make it more convenient for you, we’ve added some new features. When you click on a game to buy a ticket, a pop up box will appear. It gives you the option to get a Quick Pick or to build your own numbers.
In the Quick Pick section, you’ll notice three Quick Buy options that vary by gams, such as four tickets, eight tickets, or 12 tickets for Powerball. These are the most common purchase amounts per game and make it easy for you to just click and get the tickets you want.
If you want a different amount or would like to pick your own numbers, all you have to do is click on “Build My Own” and then adjust the quantity and numbers on the next screen.
After you build your ticket, you have the option to save it as a favorite purchase. This means you don’t have to rebuild your ticket the next time you want to play.
We’ve also added a new feature that allows you to combo your numbers. It will give you a set of tickets that uses every possible combination of your favorite numbers.
How do I know if my Online Play ticket won?
It’s exciting to win a prize, and we want to make sure you get the news that you’re a winner as soon as possible. Instead of having to go to a message center to find out if you won, you’ll get a notification the moment you sign into your account. If you have a winning ticket, you’ll see a pop-up screen telling you that you’re a winner. You’ll also receive an email informing you of the good news.
How do I claim my Online Play prize?
We want to make sure you can enjoy your win as soon as possible, so we also made it easier for you to claim an Online Play prize.
- Prizes under $600 will be deposited directly into your wallet.
- Prizes between $600 and $99,999 can be claimed online. There’s no need to go into a claim center.
- If you’re a big winner with a prize of $100,000 or more, you need to start your claim online and then head on down to lottery headquarters in Raleigh.
We’ve already had our first Online Play winner with the new system. They won a $1,000 Mega Millions prize. The winner was able to claim his prize online. He got his winnings deposited into his account within two hours and there was no need to go to a claim center.
How can I view a list of winners?
It’s exciting to see who won, and you still can. Winners of draw and scratch-off games are still in the win section of the website.
Winners of Lucke-Rewards and Second Chance Drawings are in a new location. Winners are now listed on the individual drawing details page instead of in one long list.
For winners of Lucke-Rewards drawings, click on the Lucke-Rewards option in the main menu and select Lucke-Rewards Draws. At the top of the page, there is a button for Past Drawings & Winners that will take you to a screen where you can choose a drawing and see who won.
To view Second Chance winners, click on the 2nd Chance Draws option from the drop down. Select the drawing you want to see. On the details screen, select the round of the draw that you want to view and then click on winners.
We are here to walk you through any difficulties you might have. If you have questions about Online Play, Loyalty, or the mobile app call 1-866-934-0289 and someone will be there to help you. You can also try the new chat feature on the website wherever you see the chat icon, including on the Help page.
We appreciate your feedback and your patience as we work to bring you the best Online Play and Lucke-Rewards experience.
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I log in, I go to Lucke-Rewards then use the Drop Down List, click on Ticket Entry, it returns to your main page. I can Not entry any tickets, The same thing happens when I click on Earn Points.
How do i scan my tickets???
do not like system can not put my numbers in and really have not way to check them to see if they went in. Have wasted two hours or more on hold on the phone this week have not talked to any one
I don’t like the new system. I can’t figure out how to scan my tickets to get the points so that I can try for the second chance drawings.
and on top of all that it won't let me take my money out because I don't have $10 in winning but I do have more than that in deposit funds...ridiculous
we can't buy a single ticket anymore...
site doesn't work in Chrome...
have to erase numbers and start over instead of just being able hit the QP button for a new set...
whoever made this change needs to be demoted to parking lot attendant....cashing out and not coming back until you guys get a decent site...this is garbage