Get your questions answered

October 30, 2019 Posted by NC Lottery at 11:04 AM

We’re a few days into the new Lucke-Rewards and Online Play experience, and we wanted to take a minute and answer some of the most common questions that you’ve had.

We also want to assure you, that we’re listening to all of your comments and concerns, and are working with our developers to fix problems you’ve told us about. For example, if you were having trouble with the ticket scanner in the iOS app, just update in the App Store to fix that!

Why does my account automatically log me out?

One of our primary concerns is to keep your private information safe. This means that your account will automatically sign out if you don’t use it for approximately 15 minutes. This is a measure that will help protect your information.

What’s the Cash Match Bonus?

The Cash Match Bonus is a way for us to say thank you for trying Online Play. When you make your first deposit in your wallet, we’ll match 50% of it up to $100. So for example, if you deposit $50 then you’ll get $25 in bonus cash for a total balance of $75.

We’ve also made it easier for you to fund your online wallet. Over the years, many of you have asked for the option to fund your accounts with PayPal. That’s now possible, as long as your PayPal account is linked to a debit card or bank account.

How do I build my Online Play ticket?

When you build your Online Play ticket, you can customize the number of tickets, draws and numbers. To make it more convenient for you, we’ve added some new features. When you click on a game to buy a ticket, a pop up box will appear. It gives you the option to get a Quick Pick or to build your own numbers.

In the Quick Pick section, you’ll notice three Quick Buy options that vary by gams, such as four tickets, eight tickets, or 12 tickets for Powerball. These are the most common purchase amounts per game and make it easy for you to just click and get the tickets you want.

If you want a different amount or would like to pick your own numbers, all you have to do is click on “Build My Own” and then adjust the quantity and numbers on the next screen.

After you build your ticket, you have the option to save it as a favorite purchase. This means you don’t have to rebuild your ticket the next time you want to play.

We’ve also added a new feature that allows you to combo your numbers. It will give you a set of tickets that uses every possible combination of your favorite numbers.

How do I know if my Online Play ticket won?

It’s exciting to win a prize, and we want to make sure you get the news that you’re a winner as soon as possible. Instead of having to go to a message center to find out if you won, you’ll get a notification the moment you sign into your account. If you have a winning ticket, you’ll see a pop-up screen telling you that you’re a winner. You’ll also receive an email informing you of the good news.

How do I claim my Online Play prize?

We want to make sure you can enjoy your win as soon as possible, so we also made it easier for you to claim an Online Play prize.

Prizes under $600 will be deposited directly into your wallet.
Prizes between $600 and $99,999 can be claimed online. There’s no need to go into a claim center.
If you’re a big winner with a prize of $100,000 or more, you need to start your claim online and then head on down to lottery headquarters in Raleigh.

We’ve already had our first Online Play winner with the new system. They won a $1,000 Mega Millions prize. The winner was able to claim his prize online. He got his winnings deposited into his account within two hours and there was no need to go to a claim center.

How can I view a list of winners?

It’s exciting to see who won, and you still can. Winners of draw and scratch-off games are still in the win section of the website.

Winners of Lucke-Rewards and Second Chance Drawings are in a new location. Winners are now listed on the individual drawing details page instead of in one long list.

For winners of Lucke-Rewards drawings, click on the Lucke-Rewards option in the main menu and select Lucke-Rewards Draws. At the top of the page, there is a button for Past Drawings & Winners that will take you to a screen where you can choose a drawing and see who won.

To view Second Chance winners, click on the 2nd Chance Draws option from the drop down. Select the drawing you want to see. On the details screen, select the round of the draw that you want to view and then click on winners.

We are here to walk you through any difficulties you might have. If you have questions about Online Play, Loyalty, or the mobile app call 1-866-934-0289 and someone will be there to help you. You can also try the new chat feature on the website wherever you see the chat icon, including on the Help page.

We appreciate your feedback and your patience as we work to bring you the best Online Play and Lucke-Rewards experience.

707 COMMENTS

4/19/2024 01:32 - jerry n.

i can't log into my online account and i could this morning. NC Lottery
The first thing is to try rebooting the device. If the issue persists, please reach out to our Online Support team at https://nclottery.com/Help, and a member of our team can look into this.

4/18/2024 10:08 - Joshua B.

I deposited funds in my wallet but it hasn't taken it out of my account does it take a certain amount of time to clear?NC Lottery
Hi, Joshua! For most transactions, funds will be credited immediately to your Online Play account. It depends on your financial institution when it is debited from your bank account, but it generally takes 2-3 business days.

4/17/2024 07:37 - Nickie G.

Erase my debit card from the accountNC Lottery
Hi, Nickie! If you need help changing or removing a payment method, please visit https://nclottery.com/Help and our Online Support folks can help you with that request. Hope this helps!

4/17/2024 07:12 - Jeremy J.

Why did you change the withdrawal process? If I deposit 100 and win enough to make my balance 180, why does it only allow me to withdraw my winning amount but not my deposit? You have essentially made it where you lose your deposit amount. This is theft and hasn't always been this way.NC Lottery
Hey there, Jeremy! We haven't changed our withdrawal process - only winnings are allowed to be withdrawn. Unless required by law, deposited funds are not able to be withdrawn, transferred, or refunded per our Terms of Service. We apologize for any confusion!

4/02/2024 09:03 - William W.

I have a small balance and it is not allowing me to select my balance for draw games. Why not?? I tried changing payment methods but using my balance isn’t an option.NC Lottery
Hey there, William! Sorry about that! Your account balance can be used to purchase tickets when the balance amount is more than the cost of your purchase - so if the amount in your cart is higher than the amount in your balance, you would need to add additional funds to your balance to be able to use that as a payment method. To use your existing balance without making another deposit, you would need to make a purchase that is less than or equal to the amount in your Online Play wallet. Hope this helps to clarify!

3/29/2024 08:36 - saundra K.

How long do a person have to wait before they can deposit money to lottery when it say you have reached your deposit limit.NC Lottery
Hi, Saundra! This depends on the limit you hit, but our platform has deposit limits of $505 per day, $2,000 per week, or $4,000 per month. So if you hit the limit for a day, you can deposit more funds the next day. If you hit the weekly limit, you would need to wait a week before depositing more funds.

3/28/2024 03:07 - Linus A.

Why do I have this message when I attempt to withdraw: You have reached your limit on the number of cash outs requested and are unable to make additional cash out requests at this time.NC Lottery
Hey there, Linus! The NC Lottery doesn’t have a limit on how many withdrawal requests you can have at one time, but some payment methods do have their own limits in place. Online Banking withdrawals are limited to 3 within a single day, or 14 per week. PayPal withdrawals are limited to 5 in a day, or 10 per week. Withdrawals through ACH transfers or VISA Debit Cards do not have any limits.

3/11/2024 07:46 - Angela A.

Will you keep my money if I won $5000 on the pick 4 with a student loan?NC Lottery
Hi, Angela! If a person owes a debt to a state agency or a local government agency, then that debt can be collected out of lottery prize as the winner is paid. This only applies to debts that are considered "delinquent," meaning that the person who owes the debt is behind on payments. As long as you keep up-to-date with payments for any debts that you owe, they will not factor in to your lottery winnings if you were to win. Here's more info on how the program works: http://www.ncsetoff.org.

3/09/2024 02:10 - Joseph H.

Why after playing Mega Millions, Cash 5 and Pick 4 about 1/2 hour ago I have not received my points rewarded? Should have been 40 pts or so, at least.NC Lottery
Sorry for the delay, Joseph! Points can take up to 72 hours to appear in a player's account. We recommend checking under Points History on your account and seeing if the points are showing now. If not, please reach out to https://nclottery.com/Help and our Online Support team can look into this for you.

3/06/2024 04:44 - Crystal C.

Have tried to do several 2nd chance entries today. Basically Say invalid ticket, and if I try to enter again it says too many entries. This issue has been occurring for at least two years. Does not instill confidence in the state or the system.NC Lottery
Hi, Crystal! We're sorry about that. Our ticket checker goes down each morning from 2:00 AM to 5:00 AM for routine system maintenance, so ticket entry may not work during this time. Additionally, there is a daily limit on the number of tickets that can be entered - that limit is 75 tickets each day. If you are experiencing this problem outside of the hours of 2-5 AM, and you haven't entered 75 tickets in a day, please reach out to https://nclottery.com/Help and our Online Support team can look into this further and see what's causing this issue.

2/24/2024 01:06 - Shirley G.

How do I reset my cash out limit?NC Lottery
Hi Shirley, the NC Lottery doesn’t have a limit on how many withdrawal requests you can have at one time, but some payment methods do have their own limits in place. Online Banking withdrawals are limited to 3 within a single day, or 14 per week. PayPal withdrawals are limited to 5 in a day, or 10 per week. Withdrawals through ACH transfers or VISA Debit Cards do not have any limits.

2/22/2024 08:52 - Dorcas G.

I have 2400 accumulated online point and I want to redeem my points. How do I redeem my accumulated points?NC Lottery
Hi, Dorcas! You can redeem these points for entries in our Lucke-Rewards drawings, which can be found here: https://nclottery.com/Rewards. The drawings we're offering change frequently, so check back often to find the ones that interest you!

2/05/2024 12:46 - Anthony R.

Why my ticket says no prize due and I really wonNC Lottery
Hey there, Anthony! If sounds like this ticket wasn't a winner unfortunately! You can always take it in to one of our lottery retailers to scan and double check, and they can let you know whether the ticket was a winner!

2/03/2024 02:20 - marlene d.

cant sign in a key get popin up NC Lottery
Hi Marlene, thanks for reaching out, and we're sorry you are having difficulty accessing your account. Please reach out to us at https://nclottery.com/Help and one of our Online Support team members can assist you.

1/23/2024 02:24 - Iris B.

Ive been having the same problem since early January all of my submitted documents have been declined now that I have the needed documents it keeps being rejected due to prior uploads I’m really getting frustrated now trying to be patient but enough is enough how can I delete declined documents to submit new do anybody know this is getting to be too much of a hassleNC Lottery
Hi there, Iris! We appreciate you reaching out, and we're so sorry for any frustration caused by this process. Please reach out to us at https://nclottery.com/Help and one of our Online Support team members can look into this and help you get the required documents submitted!

1/23/2024 09:19 - Leslie K.

I won a lump sum. My account has been verified, the money was deposited into my NC lottery account. I requested a withdrawal and Did everything and still, you all will not deposit. I’ve played several times after and received every withdrawal request.NC Lottery
Hey there, Leslie! We're so sorry about this. Due to a high volume of requests, we're currently experiencing delays in turnaround time for withdrawals, specifically first-time withdrawal requests to a particular payment method. If you reach out to https://nclottery.com/Help, our Online Support team can provide an update on the status of your request. We apologize for the delay and any inconvenience caused by this, and we hope to have this request processed and get your winnings to you ASAP.

1/18/2024 10:47 - Jaquan H.

Can someone please verify my documents I sent them on the 13th and I'm still waiting on approval its really starting to make me mad smh!Hey there. I won a bit of money and I believe it has been 48 hours. I uploaded my documentations and the status still says pending. It would be wonderful if someone got back to me, because I tried to connect to a live agent and there are never any available. Please accept my withdrawal.NC Lottery
Hey there, Jaquan! We're so sorry for the delay! We are experiencing an increased number of withdrawal requests, which has led to a turnaround time of up to 7-10 business days for first-time requests as our team works to review identity verification documents. After your first request is approved, you won't need to complete this process for future withdrawals to the same payment method. We apologize for any inconvenience caused by this delay, and we appreciate your patience as we work to get this request processed as quickly as possible!

1/18/2024 10:44 - Alexander S.

Hey there. I won a bit of money and I believe it has been 48 hours. I uploaded my documentations and the status still says pending. It would be wonderful if someone got back to me, because I tried to connect to a live agent and there are never any available. Please accept my withdrawal.NC Lottery
Hi, Alexander! We apologize for the delay. We're currently experiencing an increased volume of withdrawal requests, and are seeing a turnaround time of up to 7-10 business days for first-time requests as our team works to review identity verification documents. After the first request, you won't need to complete this process for future withdrawals to the same payment method. We apologize for any inconvenience caused by this delay, and we're working to get this request processed as quickly as possible!

1/16/2024 10:13 - Dylan P.

I have been working on a withdraw request for over a month now. Every time I chat with an agent I am told they have everything they need. I have submitted, and resubmitted document that have been requested. I have been on hold for hours with no answer ever. This has been easily the most frustrating customer service experience I have had in a long time and likely wont be using the app anymore due to this inconvenience. Frustrating is an understatement at this point..NC Lottery
Hey there, Dylan! We're sorry for the delay and any inconvenience. Our Online Support team at https://nclottery.com/Help can look into your specific account and see what's going on and check the status of this request. Unfortunately, the team that moderates our blog comments does not have access to player accounts, but our Online Support team should be able to assist with this further! We apologize for any inconvenience!

1/14/2024 09:36 - Betisha W.

I've withdrawal several times and this latest time is taking a lot longer to go into my account. NC Lottery
Hi Betisha! We have been experiencing slightly longer withdrawal times and we sincerely apologize for the delay. We are working to process requests as quickly as possible, and you can check the status of your withdrawal request by contacting our Online Support team at https://nclottery.com/Help

1/12/2024 09:25 - Theresa E.

I have been waiting for 5 days to receive my winnings the thrill of winning is gone this is not right it went from 5 business days now to 7 I won that money and I would like to receive it. This is wrong on all levels. Highly frustrated NC Lottery
Hi Theresa we're very sorry that there has been a delay! We are currently experiencing slightly longer turnaround times in first-time withdrawal requests as our team works to review identity verification documents. After your first request, you won’t have to wait for identity verification for future requests to the same payment method. We're very sorry for the inconvenience!

1/12/2024 09:22 - Theresa E.

I won the pick 3 lottery on January 7th I submitted the required documents and was told that money would go into my debit card in 2 Hours. I called the Online customer service and was told 5 business days.There is nothing about this that's right. The thrill of winning has left. I want to know when can I expect my money. I won fair and square and I would like to receive my winnings.

1/12/2024 09:19 - Latisha B.

I am not understanding how is it that my money is being taking out my wallet when I play but not being able to withdraw when I win. I done to with drawls following instructions to upload my id and my visa debt card which is the same card money come odd when play the instant games. It's says 1/2 hours when with a Visa card. I called the number and no response currently on hold now. This is crazyNC Lottery
Hi, Latisha! Sorry about that! Currently, we are experiencing turnaround times up to 7-10 business days for first-time withdrawal requests as our team works to review identity verification documents. After your first request, you won’t have to wait for identity verification for future requests to the same payment method. We apologize for any inconvenience caused by this delay, and rest assured we’re working to process requests as quickly as possible.

1/08/2024 10:56 - Daniel Neil C.

I’ve been waiting for 11 days to receive my online withdrawal. I was told 2 business days, then 3 business days, and then 5 business days. Was even told federal regulations are slowing the withdrawals!?! 5 business days have passed and then I’m told it should happen on the 6th business day. Badly ran platform. Needs some serious help or some class action action to fix the issues they refuse to.

1/03/2024 05:05 - Turquoise L.

I had 423 entries in the year end extravaganza drawing and used over 40k points but still didn’t win. I’m bummed ??

1/03/2024 04:49 - corey b.

Why haven't I recieved my winnings that I rightfully won on online play??? I'm getting no response from the lottery chat and phone number to call. I withdraw my funds and it still says pending for over 3 days?????????NC Lottery
Hey there, Corey! It can take a few business days for our team to review identity verification documents for first withdrawal requests, and winners may be experiencing slight delays as we work to get caught up on requests after the holidays. We are working to process requests as quickly as possible, and you can check the status of your withdrawal request by contacting our Online Support team at https://nclottery.com/Help.

1/01/2024 03:00 - Heather H.

Im unable to withdraw funds because im not getting the emails for 2 party verification even after entering the email as "safe sender"NC Lottery
Hey there, Heather! Thank you for reaching out, and we apologize for the inconvenience! If you've confirmed that the email address you entered on Lucke-Rewards is correct, and that the verification emails are not going to a Spam inbox, please reach out to https://nclottery.com/Help and our Online Support folks can look into why this is happening and see what we can do to get this fixed for you as soon as possible.

12/31/2023 11:54 - Harriett B.

I purchased a powerball ticket online and I’m not able to see my purchase.Why is my purchase not showing. When speaking to an online agent they say they can view my purchase but I can’t see it.NC Lottery
Hi, Harriett! Under your account, you should be able to look under "Transaction History" to view any previous transactions through Online Play. You can also look under "Upcoming Purchased Draws" if you purchased tickets for a future draw, or if the drawing has passed at this point, you can look under "Past Draws" and you should be able to find your purchase under one of those tabs.

12/29/2023 07:13 - corey b.

I went to withdrawal winnings and it say " " pending operator process" I i emailed; nonresponse, I called and no a swe and the Chat doesn't really give me an answer. I need my funds

12/29/2023 07:03 - corey b.

I used to get my winnings withdrawal instantly. Now it taking forever to recieve my winnings..ugh!

12/20/2023 07:54 - Rebecca V.

Why is it so difficult to get a withdrawal approved. This was my first time withdrawing winnings and I am having trouble uploading verification documents. Unfortunately, the documents I am finally told I need to upload are refused because I have 10 uploaded documents. Not to mention I am told I will lose my winning accrued Dec 18 and 20 if the documents are not verified by December 30. Doesn't sound reasonable.NC Lottery
We're so sorry for the inconvenience, Rebecca, and would love to look into this further for you. Could you please reach out to https://nclottery.com/Help? A member of our Online Support team can assist with this and provide more information on the status of this request.

11/29/2023 01:30 - Tamara B.

I was in the ticket entry section and finished placing numbers in but then I was logged out but I got a box stating Congratulations what does that mean since system logged me out? Congrats on What? And how do I find out?NC Lottery
Hey there, Tamara! It sounds like the ticket you entered could be a lucky winner - you can re-scan the ticket to double check! You won't earn additional Lucke-Rewards points when you re-scan the ticket, but you'll still be able to check and see if it was a winner!

11/23/2023 05:15 - jerry n.

i want to deposit what i want instead of what my deposit page shows which is 105 160 or 210

11/18/2023 10:29 - Richard O.

I have been trying to withdraw my money from slots to my visa card and the status still says pending after 24 hours, even after I have submitted all of my identification it has asked for?NC Lottery
Sorry about that, Richard! It can take a couple of business days for our team to review the identity verification documents and process your first withdrawal request. After this first request is processed and approved, you won't have to complete the identity verification process in the future - for future withdrawals, you'll simply receive a verification code via email that you can provide to complete the request. Rest assured, we work to process the identity verification documents as soon as possible!

11/18/2023 07:59 - Theodora C.

Hi, I’m trying to look at my purchase history for the month of November 2022, but I see the inquiry frame stops at December 2022, is there another way I can check my purchases past then?NC Lottery
Sorry about that, Theodora! If you reach out to our Online Support team at https://nclottery.com/Help or our Customer Services team at Player.Info@lotterync.net, a member of our team can try to get this info for you.

11/16/2023 01:51 - virginia b.

I can not get the lottery to load. The gear wheel keeps spinning but I can't enter my sign in info. It just won't load???!!! I wanted to go to ticket entry and online play, but it won't open up.NC Lottery
Hey there, Virginia! Are you still experiencing this issue? If so, we recommend completely closing out and reloading the app, or clearing your data cache/cookies and reloading your browser page if you're on desktop. If the issue persists, please reach out to https://nclottery.com/Help and our Online Support folks can assist with this further.

10/12/2023 01:20 - Nathan A.

I won on a few of my Powerball tickets yet I haven’t received an email nor have I received any funds into my account. Typically how long do I wait before those funds arrive?

10/11/2023 10:17 - Ernest B.

I’ve been waiting for my withdrawal to process for over a week with no reason why NC Lottery
Hi Earnest. We’re sorry about the wait! Rest assured that we have strict procedures in place to ensure the security of your information. Please allow our team some time to review those documents, though. If you'd like a status update, you can always reach out to our online support team at nclottery.com/Help, and someone can see what might be holding up the process.

10/09/2023 10:45 - Brian I.

I am also unable to use the money added to my wallet. Seems to be a common issue. It only offer to add more and no option to change to wallet as mentioned in replies below.NC Lottery
Hi, Brian! We're sorry to hear that you're experiencing difficulty using your Wallet funds to make a purchase. If this is not showing as an option on the checkout screen, please visit https://nclottery.com/Help and our Online Support folks can take a look and help with this.

10/09/2023 10:42 - Pam K.

Hi, I made a deposit to get the $10 free promotion but it did not give it to me. Please help.NC Lottery
Hey there, Pam! This offer is only available for first-time deposits. If this was your first time and you did not receive the deposit match bonus, please reach out to https://nclottery.com/Help and our Online Support folks can look into this and get this resolved for you.

8/25/2023 02:11 - Ellen C.

I'm trying to play 856 and it will not take it.

8/23/2023 12:11 - Rewa R.

I won xxx amount on 8/18 and funds are not available in my account. Please advise.NC Lottery
Hi, Rewa! Thank you so much for reaching out - if you visit https://nclottery.com/Help, our Online Support folks can look into this and help get this resolved for you.

8/06/2023 10:40 - NATALIE D.

How do I use my funds that I deposited into my online account to use towards buying tickets?NC Lottery
Hey there, Natalie! When you get to the checkout screen, it should automatically have "My Balance" as the default method to pay - if that isn't the case, you can select "Change Payment Method" and change it to your Wallet balance.

8/04/2023 04:33 - Ricahrd S.

I have reset my password as well made another account. It's asking me to verify my age and it still not going thru.NC Lottery
Hey there, Richard! We're sorry about that - please reach out to https://nclottery.com/Help and a member of our Online Support team can look into this and help get this resolved for you!

7/30/2023 01:04 - Tracy M.

II was trying to withdraw from my online account but accidentally added money from my debit card. How can I get it backNC Lottery
Hi Tracy, please reach out to our online play technical support team by chat, phone or email at https://nclottery.com/Help for assistance with this issue. Thanks!

7/16/2023 09:04 - albert h.

WHAT IS THE SHOPPING CART AND HOW DOES IT WORK?NC Lottery
Hi, Albert! If you're purchasing tickets through Online Play, you can add tickets from multiple games to your online cart and checkout for all purchases at the same time.

6/24/2023 08:13 - John F H.

I live in Spring Creek Madison County in North Carolina, My Internet Provider is French Broad in Madison County Marshall NC. Why is your app saying I'm not or unable to verify......NC Lottery
Hi John, sorry about that! Our online play support team will best be able to assist you with this issue. You can reach them by phone, email or online chat at https://nclottery.com/Help

6/14/2023 03:36 - Candace A.

I have $7 in my wallet but it won't let me apply the funds when I check out. Please help.NC Lottery
Hey there, Candace! We're sorry about that - you should be able to use your Wallet balance on the checkout screen under Payment Method options. If you're having trouble using your funds, please reach out to https://nclottery.com/Help and our Online Support team can assist with this further!

6/02/2023 02:07 - Juliana R.

Hi, do I have to keep the scratch off ticket that I entered online into second-chance draws? NC Lottery
Hi Juliana. After the ticket information is successfully submitted as an entry, the original ticket is not required to claim a Lucke-Rewards prize.

5/13/2023 09:15 - JOHN J.

I can't complete a purchase because it says it cannot verify that my location is within the state. I live near the state line, so it may be a provider routing issue. Do you have any suggestions?NC Lottery
Hi, John! Sorry about that! Our Online Play system uses geolocation to determine if you are currently within North Carolina’s borders. If you are in NC and still receiving this error on a mobile device, please ensure that you are using the most recent app version and ensure that you have location services on for both your device and the app. If you are on your computer, ensure that you have enabled location sharing in your browser. If the issue persists, reach out to our support team at https://nclottery.com/Help and we will be happy to assist you!

4/17/2023 03:05 - rachel y.

There is a glitch on online play. I previously notified nc lottery of the issue before and it remains erroneous. If you play online play by 2:45 your selection should automatically play for next drawing. In fact lottery faq websites says all bets received by 2:58 pm will be for next draw. However I played by 2:45 and the system says day draw, but once I submit payment it played my selection for evening play. This is not fair. The online system has glitches that the nc lottery has been made aware of. I feel like the online play is not reliable.NC Lottery
HI, Rachel! Thank you so much for reaching out and we're so sorry for the inconvenience. We have our developers looking into this issue right now and hope to have this fixed soon. You can reach out to https://nclottery.com/Help and report the issue and they may be able to look into it further for you as well.

4/06/2023 07:18 - Joel C.

How can I use Face ID to use the app?NC Lottery
Hi, Joel! Our app does not natively support Face ID, but if you have your username and password saved in your iCloud you will be able to autofill using Face ID when you open the app.

3/25/2023 06:28 - het p.

How to get API key from NC lottery to get tickets data from entering ticket number ?NC Lottery
Hi there, Het! You can check your tickets to see if they're winners by scanning the Lucke-Rewards barcode using our mobile app, or manually entering the Lucke-Rewards code at https://nclottery.com/RewardsTicketEntry. Hope this helps!

3/12/2023 12:03 - Debra C.

How do you manually enter a ticket in Lucke-Rewards, the barcode is messed up and I can’t remember how to do itNC Lottery
Hi Debra, to enter a ticket manually, visit this page and enter the codes from your ticket in the two boxes: https://nclottery.com/rewardsticketentry There is a help link to find the right codes beneath the boxes as well.

3/03/2023 02:31 - Chris S.

Been trying to withdraw funds for a week they said to upload documents which I did driving license, s.s card, voided check and to this day nothingNC Lottery
Hi, Chris! We apologize for the delay - we work to process withdrawal requests and review documents as soon as possible. To check on your request, you can reach out to https://nclottery.com/Help and our Online Support team can take a look.

2/27/2023 10:14 - Chris S.

I read the comment to DARLA C but I'm also waiting for my withdrawal to post to my paypal I see the number to call but I can't talk NC Lottery
Hi Chris, sorry about that. We have a helpful 24/7 Online Chat feature on our Contact page where you can chat with a help specialist: https://nclottery.com/contact.

2/26/2023 11:53 - Darla C.

What does pending operator process mean? Still waiting for withdrawal to post to PayPalaccountNC Lottery
Sorry about that, Darla. Please call Online Play Player Support at 866-934-0289 to check on the status of your withdrawal.

1/26/2023 06:43 - Timothy M.

How can I deposit my wallet balance into my checking account?NC Lottery
Hi there, Timothy! To process a withdrawal, sign in to your account, go to My Account (or Account in the app), and select Withdraw Funds from the menu. You can also click on Withdraw Funds in your player dashboard (viewable by clicking on your username in the upper right corner of the website). Hope this helps!

1/24/2023 10:37 - Lynne F.

What is the specific reason why the Pick 3 & Pick 4 games are not available to play online like Cash 5? I was previously told that they were not approved for online sales by the Lottery Commission, but I would really like to know exactly why the Commission has not approved them to be played online like other games? Please provide a specific answer.NC Lottery
Hi, Lynne! Pick 3 and Pick 4 are coming to Online Play next month - they have been approved to be offered online and we will start rolling that out in February.

1/07/2023 02:03 - Gwen P.

How can I play Lucke rewards with numbers I purchased online NC Lottery
Hi Gwen, if purchase tickets for our online games like Powerball, Mega Millions, Lucky for Life or Cash 5, you will receive Lucke-Rewards points for each purchase. You can then use those points to enter the drawings on this page: https://nclottery.com/rewards Thanks for playing!

12/28/2022 03:06 - Wayne H.

Hello, I’m a resident of N.C. but I’m on vacation in W.V. for this week. How can I play the mega millions I play weekly from another state online? How I can make a online purchase or deposit from my current since I’m on vacation for Friday nights drawing?NC Lottery
Hi, Wayne! Unfortunately, to make an Online Play purchase on our site, you would need to be physically located within NC at the time of purchase. For the future though, you would be able to set up an auto-renew purchase that would renew even if you were travelling out of state. Sorry about that!

12/28/2022 11:35 - ANTHONY D.

Wondering what happened to all those fun "earn points" games? There were puzzles and such - lots of fun but no more?NC Lottery
Hi, Anthony! You can always see our latest Earn Activities on our site here - we currently have a Holiday Match & Win game for players to earn points through play! https://nclottery.com/rewardsearn.

12/24/2022 06:04 - Marshall B.

I just realized I had $40 in my wallet but xurious where i5 came from. I haven't won anything that I'm aware of.NC Lottery
Hi Marshall, that is a nice surprise! If you would like to double check you can always call Online Play support at 866-934-0289 and they can tell you exactly where your deposit came from.

12/10/2022 12:25 - Raymond J.

How to use wallet to purchaseNC Lottery
Hi, Raymond! When purchasing tickets through Online Play, you can select the payment method you want to use on the checkout screen - you should be able to select Wallet funds there.

12/08/2022 07:19 - Bryan C.

I found a stack of old $1 scratch off tickets, one of which was a winning one, that I'd not entered. I preceded to enter all of them, just in case I'd missed one. I received THIS message, "Due to multiple invalid entries, ticket entry is temporarily unavailable for your account. Please try again later" and want to know how long I am "barred" from entering more, as I just got back from buying some Holiday cards.NC Lottery
Oh no! Sorry about that, Bryan! If you make ten unsuccessful attempts to enter a ticket, you will be locked out of the system for 24 hours to help prevent fraud. Please reach out to our technical support folks at https://nclottery.com/Help so they can take a look.

11/28/2022 08:12 - Patty L.

After I verified my account to be able to purchase tickets how long does it take before I am approved?NC Lottery
Welcome to the NC Lottery online community, Patty! It may take a couple days for our team to review your documents and verify your account, but rest assured we work to process these requests as soon as possible. We appreciate your patience!

11/18/2022 10:26 - Grayson B.

Are lottery retailers allowed to set the time in which they will discontinue lottery transactions while still remaining open? NC Lottery
Hi Grayson, thanks for the question. Retailers can decide when to start and stop selling Lottery games.

11/06/2022 10:29 - Devon B.

The message "invalid ticket submission" appears when I try to enter my tickets for lucke-rewards points. I've tried manual entry and scanning the ticket but neither work (both list the same error)NC Lottery
Hi, Devon! We apologize for the inconvenience - we are currently experiencing a widespread issue affecting ticket entry and second chance entries. We are working to resolve this ASAP and appreciate your patience while we look into this!

11/06/2022 11:20 - Steven Z.

Why can’t I get lucke rewards with my Nov 05 tickets? Say invalid submissionNC Lottery
Hi, Steven! We're sorry about that - our team is aware of a widespread issue affecting players' ability to enter their tickets and view/earn second chance entries. We are investigating the issue and hope to have it resolved as quickly as possible. We appreciate your patience and apologize for the inconvenience!

11/06/2022 09:30 - Janice C.

Why do I get an invalid ticket submission when entering my scratch-offs and quick picks?NC Lottery
Sorry about that, Janice! We're currently seeing a widespread issue affecting our site and app. Our team is working to investigate the issue and we hope to have it resolved ASAP. We appreciate your patience and apologize for any inconvenience!

11/05/2022 06:54 - Annisa S.

Why can't I access my wallet balance to purchase ticket? The option isn't listed when I go to make a payment.NC Lottery
Hi Annisa, we're sorry to hear you are have having issues accessing your Online Play wallet. Please contact our online technical support team by phone, chat or email at https://nclottery.com/Help and they should be able to assist you.

11/03/2022 01:33 - Nia D.

When using the online system to purchase a Powerball ticket, why are the numbers, whether choosing your own or opting for QuickPick, arranged in ascending order? I've never seen the balls fall in ascending order. I can't get the numbers I choose to be in the order that I want them to be.NC Lottery
Hey there, Nia! We appreciate you reaching out and thank you for letting us know about this experience - we will pass this feedback along to our web development team. In the meantime, we recommend choosing "Build My Numbers" to place the numbers in any order you choose.

10/11/2022 07:40 - HariGopal N.

nclottery online not able to complete purchase mobile purchase ok but via chrome broswer on PC not able to finish, please fix the bugsNC Lottery
Hi, Harigopal! Thanks for reaching out to us, and we apologize for the inconvenience. Please try to clear your browser data cache or use a different browser to see if that fixes the issue - and if the issue persists, please reach out to our Online Support folks at https://nclottery.com/Help and a member of our team can look into this further for you.

10/08/2022 12:13 - Traci H.

I have funds in my "wallet" that I wanted to use towards purchases but I was not given that option nor could I withdrawal the money. How do I access those funds?? In other words, when I click change payment option, wallet is not an option.NC Lottery
Hi, Traci! We're sorry to hear that you're experiencing difficulty using your Wallet funds to make a purchase. If this is not showing as an option on the checkout screen, please visit https://nclottery.com/Help and our Online Support folks can take a look and help with this.

9/09/2022 08:03 - Theresa G.

I have funds in my "wallet" that I wanted to use towards purchases but I was not given that option nor could I withdrawal the money. How do I access those funds??NC Lottery
Hi, Theresa! You can use your Wallet funds to purchase tickets by changing your payment method on the checkout screen when making your purchase. You can also withdraw your funds by clicking on your username and selecting "Withdraw Funds" to begin that process.

8/14/2022 05:40 - Deborah P.

Can funds in your wallet be transferred to your bank? NC Lottery
Hi Deborah. You are able to transfer any winnings over to your debit account, but money that was transferred from your checking account to fund your wallet cannot be transferred. You can transfer a minimum of $10.

8/05/2022 09:29 - valerie m.

I deposited money yesterday in my account and it came out bank, but I don't see it in my wallet. How long does it take to showNC Lottery
Hi Valerie, for most transactions, funds will be credited immediately to your Online Play account. It depends on the financial institution when it is debited from the bank account, but generally in 2-3 business days.

7/28/2022 08:52 - Debbie S.

How do I use the money in my wallet to purchase ticketsNC Lottery
Hey there, Debbie! On the checkout screen for Online Play purchases, you can select the payment method and change it on that screen - so you will be able to select Wallet funds if you have any available!

7/27/2022 12:13 - gregory f.

not getting an option to select pick 4 numbers online, how do i ???NC Lottery
Hi, Gregory! At this time, Pick 4 cannot be purchased online - visit a retailer or lottery vending machine to purchase these tickets. When buying other draw game tickets online, you can select your own numbers by clicking "Build My Numbers." Hope this helps!

7/24/2022 01:10 - Charity B.

I keep getting message saying due to multiple invalid entries I cannot add anymore. I keep a stack of powerball tickets to enter lucke rewards for later and it won’t let meNC Lottery
Hi, Charity! There is a daily limit on ticket entry of 75 tickets per day. If you are under that limit but still receiving this error message, please visit https://nclottery.com/Help and one of our Online Support folks can look into this for you. Apologies for any inconvenience!

7/21/2022 11:19 - Sandra E.

trying to add funds and purchase tickets. tickets won't go to cart and when I try to add funds i keep getting kicked back to home page.NC Lottery
Hey there, Sandra! We apologize for any inconvenience and frustration caused by this experience. Please reach out to our Online Support team at https://nclottery.com/Help and we can look into this further.

7/11/2022 01:40 - Charlie W.

I have to read through over 600 answers to get to the right one? A simple bit of programing would take me staight to the answer I am looking for, which is, "Exactly what is a 'dream bubble'? Just EXACTLY how do you score one?" I have played the dream bubble game many times and haven't figured it out yet. I have had many matches without scoring many DB's and I have had just a few with quit a few DB's, so what gives?????? The instructions say you match groups to get a score but that isn't exactly true. I have played many times and the number of matches I have, whether it's four or five, does NOT seem to equate to the number of "Dream Bubbles" that I score.NC Lottery
Hi, Charlie! With our Dream Bubble Pop game, you make matches of 3 or more in a row to fill up the gauge at the top of the screen, which is how you earn Dream Bubbles. Hope this helps to clarify!

7/05/2022 09:04 - Monique J.

I need to update my payment information and cannot find how to change it on the app.NC Lottery
Hi, Monique! In the "Account" tab on the app, you can click on "Deposit Funds" to add a new payment method to your account. If you need help changing or removing a payment method, please visit https://nclottery.com/Help and our Online Support folks can help you with that request. Hope this helps!

7/04/2022 01:03 - Rebecca J.

How do you powerplay a powerball ticket on lineNC Lottery
Hey there, Rebecca! To add Power Play online, add your Powerball tickets to your cart and when you get to the checkout screen, you will see a toggle switch that says "Add Power Play?" next to it - if you toggle that to "Yes" it will be added to that ticket.

6/07/2022 09:04 - Kimberly J.

When entering my 2nd chance ticket, says invalid.NC Lottery
Hi, Kimberly! Thanks for reaching out and letting us know. This issue should be resolved now, but please reach out to our Online Support folks if you are still unable to enter your tickets https://nclottery.com/Help. Apologies for any inconvenience!

6/03/2022 05:02 - lee s.

Beware 2nd chance players , I won but Never got the prizeNC Lottery
Hi there, Lee! We responded to your other comment on this but wanted to post it here as well - were you able to follow the instructions in your email notifying you of your win? Please give our Customer Services team a call at 877-962-7529 between 8 a.m. and 5:30 p.m., Monday through Friday, and we can look into this further for you.

5/08/2022 01:34 - Mitra N.

I spent $400 on this site and only won couple of $1s and few $4s in 2 years playing it. I am 100% sure now that this is a scam and only 1 person won online lottery and I guess that one person was just a scam too to encourage people to buy online lottery tickets. I lost all faith in this site and I am 100% sure ur scam won’t last forever bcus scam and fraud money is like a karma that will catch you back when u expect the least!

4/19/2022 11:07 - MARY G.

i am not able to withdraw my winnings online. The system says it has sent a code to my email but the email is coming through so i cannot access the code to complete the transaction. I have checked in spam emails, the email is not blocked as i am able to receive all other emails from NC lotter but the code. I have tried in both app and browser using google chrome, edge, explorer with no success. I have tried using different computers need help seriously. I did not receive much help when I called the NC lottery officeNC Lottery
Hi there, Mary! We're so sorry to hear that you're experiencing these issues and apologize for any inconvenience or frustration caused by this. Please visit https://nclottery.com/Help and you will be able to chat with a member of our Online Support folks and we can look into resolving this for you.

4/16/2022 03:38 - Perry L.

My account continually spins and will not let me sign out nor can I view my just purchased Cash 5 entries. NC Lottery
Hi Perry, we are sorry for this convenience. Hopefully you were able to sign out eventually. If you are still having issues, please reach out to our help team https://nclottery.com/Help

3/28/2022 02:18 - nancy g.

I have a North Carolina Powerball ticket dated for January 5 drawing I have the Powerball number only however I set my ticket down on my smooth top stove and it started to scorch how do you check it where the barcode is to scan for winning numbers the rest of the ticket is fine can I still cash this inNC Lottery
Hey there, Nancy! A retailer would be able to manually enter the numbers on your ticket if they can be read. You can also try claiming by mail or at one of our claims centers: https://nclottery.com/ClaimPrizes

3/26/2022 05:01 - Dustan C.

I've played many tickets on this site and have yet to win a single dollar, but If I get a scratch off at any local gas station, I hit for a dollar or more often. What's with this website? Is it stealing from me? Odd and strange to not have won a single dollar on here. I cannot say it enough.

3/25/2022 07:37 - Nitya M.

Whenever i try to make a purchase using my Paypal account(which is tied to my bank account), i get the message "Your Paypal account has been temporarily blocked". Are Paypal transactions not allowed anymore? NC Lottery
Hi Nitya, yes PayPal is allowed. We're sorry you are having issues with this. Please reach out to our help team who will be able to brainstorm and help you resolve this.https://nclottery.com/Help

2/22/2022 01:57 - Linda H.

Is it necessary to keep lottery tickets after they are entered with Lucke-Rewards?NC Lottery
Hi there, Linda! No - it is not necessary to keep your physical ticket once you've entered it for Lucke-Rewards; you won't need the ticket to claim your prize if you win!

2/14/2022 12:48 - Sally A.

Can’t find where to type in valentine 22 Can you please helpNC Lottery
Hi there, Sally! Under Lucke-Rewards, select "Earn Points" and there is a section called "Promo Code Entry" where you can enter the code. Hope this helps! https://nclottery.com/RewardsEarn.

2/07/2022 11:28 - David J.

I can not see my "Transaction History" the arrow keeps spinning. This has been happening for months and doesn't matter what browser I am using. Any advice for a fix to this issue? ThanksNC Lottery
Sorry about that, David! Please call Online Play Customer Service at 866-934-0289. They are available 24/7 and can have a look at your account to see what is wrong. Sorry for the inconvenience.

1/31/2022 09:06 - Carl G.

I purchased 8 powerball tickets online and logged out.Is there anyway to see my tickets without waiting for an email to see if i won? Is there a tab to see the tickets I purchased?NC Lottery
Hi Carl, absolutely! If you purchased a ticket through Online Play and are wanting to see your numbers, click on your username in the top right corner on desktop and select “Transaction History.” From there, you will see the option “Upcoming Purchased Draws” on the left sidebar and you can view any tickets for upcoming draws. If you are using our mobile app, select “Account” in the bottom right and scroll to “Upcoming Purchased Draws.” Good luck!

1/30/2022 10:50 - Deanna H.

This is my first time playing the lottery online...I bought three tickets online a week ago. I don't remember what numbers I played but it also doesn't show the tickets I bought either just that I bought them. If I was supposed to write them down to keep track it does not state that.NC Lottery
Hi there, Deanna! If you click on your username and select "Transaction History" you should see an option that says "Past Draws" which will show previous transactions for Online Play games. On this screen, select "Game Results" to view the winning numbers of the draw as well as the numbers you played. Hope this helps!

1/29/2022 06:09 - Charles k.

I won $1000 last year and my tax form that they gave me at the regional office was accidentally destroyed. Is there a way to get another copy for my taxes?NC Lottery
Hi there, Charles! Apologies in our delay with getting back to you, we just wanted to verify to make sure we gave you the correct info. We can absolutely help you with getting a new copy of the form! Please reach out to customersupport@mail.nclottery.com or call 877-382-4530, opt 2 and a member of our team can get you started with this request.

1/22/2022 01:05 - Tyrees H.

How do I use the money in my wallet to purchase games?NC Lottery
Hi there, Tyrees! If it's not automatically using your Wallet funds to make your Online Play purchases, you can change the payment method on the checkout screen and select your account balance to pay for your purchase. Hope this helps!

1/18/2022 07:52 - Jordan W.

Just bought ticket online didn't see my numbers Itbtook 24$ from me then put 5 on thereNC Lottery
Hi Jordan! You can view your numbers for Online Play purchases by clicking on your username and selecting "Transaction History." Then, you will see a tab called "Upcoming Purchased Draws" where you can view your numbers. Hope this helps!

1/12/2022 10:27 - Darlene B.

I'm Trying to enter my $20.00 100xThe Cash Tickets but it keeps kicking me out & Also Trying to Enter the 2nd Chance Ticket for $10.00 Ticket The Bigger Spin . Are These Games Over with or Someone Won Already??? Please let Me. Thanks ??NC Lottery
Hi Darlene! We're so sorry to hear that you're experiencing difficulty getting your Second Chance entries to process. Please reach out to our Online Support team at 1-866-934-0289 or visit https://nclottery.com/Help and a member of our team can help resolve this for you. We apologize for the inconvenience.

1/05/2022 02:48 - Howard D.

How do I use my winning amount in my NC Lot wallet to buy more tickets?NC Lottery
Hi there, Howard! When you are making an Online Play purchase, on the checkout screen, generally your account would automatically have your balance set as the payment method. However, if that is not the case, select "Change Payment Method" and you should see the option to use your account's balance. Hope this helps!

1/05/2022 11:36 - Wendy J.

After I purchased my tickets I can’t view or locate my numbers I picked were are they and how do I view themNC Lottery
Hi there, Wendy! To view numbers for tickets purchased online on a desktop, click on your username in the top left, select "Transaction History" and select "Upcoming Purchased Draws" in the left sidebar. If you are using our app, select the Account tab and select "Upcoming Purchased Draws" from this page. Hope this helps!

1/03/2022 07:40 - Isabella J.

I cannot see the numbers on the tickets I bought online. There is no sidebar that says “upcoming purchased draws”NC Lottery
Hi Isabella! Are you on the mobile app or the desktop version of our site? If you are on the desktop version, please select your username in the top right corner, select "Transaction History," and then choose "Upcoming Purchased Draws" from the left sidebar. This will show any upcoming draws and allow you to view your numbers. If on the app, select "Account" in the bottom right and scroll to "Upcoming Purchased Draws." Hope this helps!

1/01/2022 11:44 - Zach M.

Unable to view my numbers after purchasing them online today. It came time for the live drawing and scrambled to find where to view my numbers. Clicked Transaction History but it only shows Transaction ID number. Several had this same question with the same reply but the remedy isn't correct. There's no way to view purchased tickets. Regardless if we get an email if we won, we get a thrill from seeing our numbers not match in real time. Please look into making a box for us to click saying "MY LOTTO Numbers" that shows our actual numbers. Happy New Year!NC Lottery
Hi Zach! If you click on "Transaction History" you should see an option on the sidebar called "Upcoming Purchased Draws" which would display your numbers for any future draws. However, we appreciate this feedback and will certainly share it with the team that oversees our website. Hope this helps!

1/01/2022 01:37 - ronald s.

how do i purchase another ticket using my wallet balanceNC Lottery
Hi Ronald! When you go through the purchasing process, on the checkout screen your account may automatically show "My Balance" as the default payment method for your purchase. If not, you can select "Choose Payment Method" to select your balance to be used. Hope this helps!

12/16/2021 01:14 - Sandeep S.

Depositing funds with some of the debit cards is giving an error -- Credit Card payments are not available from your account at this time.... This is inconvenient. Can this be fixed please.NC Lottery
Hi Sandeep, apologies for the inconvenience. The number for Online Play Customer Service is 866-934-0289. If you give them a call they can have a look at your account in order to diagnose the problem.

12/12/2021 05:13 - Ajay D.

I purchased 3 tickets online and paid. Now i do not see my tickets online for me to see which numbers did I choose. How do I see my tickets online? NC Lottery
Hi Ajay, great question! After logging in to your account click on your account name in the upper corner to expand the menu, then click on "Transaction History" and then "Upcoming Purchased Draws". From this menu you will be able to see the tickets you have purchased for upcoming drawings.

12/11/2021 02:14 - Robert W.

Can I use the money in my wallet to buy lottery tickets?NC Lottery
Hi Robert, yes, if you add funds to your online wallet on our website or app, you can then use those funds to buy Powerball, Mega Millions, Cash 5 and Lucky For Life tickets!

10/30/2021 12:40 - Mary J.

I've been trying for 30 minutes to Cancel Auto Renewal for My Account. It is not listed under MY ACCOUNT as stated in your info for cancel auto renewal.NC Lottery
Hi Mary! To cancel auto-renewal, within "My Account" you can select Auto-Renew from the Draw Games menu. All of your auto-renew purchases will be listed. You can select "Cancel Auto Renewal" to cancel. "Auto Renew" is the top option in the middle when you select "My Account" and your list will appear once selecting that. Hope this helps!

10/24/2021 05:38 - DAVID B.

I am planning to buy 1000 entries in the NCEL October drawing. Are my odds of winning better if I buy all 1000 in one purchase or should I make multiple purchases that total 1000 to increase my odds of winning? David B.NC Lottery
Thanks for your question, David! It wouldn't make a difference if you purchased the entries all at once or through separate transactions - you will have the same chance of being a winner! Each entry is assigned a number and then a random number generator selects the winners for our Lucke-Rewards drawings. So while increasing entries will increase your odds of being a winner, it does not make a difference with the amount of transactions for Lucke-Rewards. Hope this helps!

10/11/2021 09:17 - Patricia G.

why haven't we received the winner of Septembers $50,000 drawing? It drew October 6NC Lottery
Hi Patricia! The Super September drawing occurred as scheduled on October 6, however, our system that notifies our winners was experiencing technical difficulties. Our team is working on it currently and we will have it updated soon! Apologies for any inconvenience or confusion.

10/08/2021 10:19 - Jean H.

I’m missing the keyboard to enter my numbers on both Cash 5 and Lucky for Life. I’ve tried several different times to see if you were fixing issue but still does not pop up like usualNC Lottery
Hi, Jean, thanks for reaching out! We have received a few reports of this happening for some players and we are passing that information along to our engineers! Please ensure that your app and device are up-to-date. If the issue persists, please contact our support team at 1-866-934-0289 or visit https://nclottery.com/Help and we can look into this for you!

10/08/2021 05:39 - Wanda C.

I'm unable to enter all of my tickets on the ticket entry page. This is the first time these tickets will be entered. Is there a limit on how many you can enter at one time?NC Lottery
Hi, Wanda, sorry about that! There is a daily limit for ticket entry, you may only enter 75 tickets per day. If you are entering less than that and still experiencing difficulty, please reach out to our support team at 1-866-934-0289 or visit https://nclottery.com/Help and we'd be happy to look into this for you!

10/06/2021 09:49 - ALVIN L.

Where do I see my wins deposited?NC Lottery
Hi, Alvin! Online winnings under $600 are automatically deposited into your Winnings Wallet after the draw results are validated. Prizes between $600 and $99,999 can also be claimed online and added to your Winnings Wallet, just be sure to complete the steps to claim. You should see the balance when you click on your username in the top right corner of our site. Hope this helps!

10/03/2021 03:46 - Allan R.

I purchased quick piks using mobile app. I received the invoice number in email. How do I find out what the several quick piks numbers are?NC Lottery
Great question, Allan! To view your numbers, click your username in the upper right corner to view your Dashboard. Then, select "Transaction History". On that page you should be able to view the numbers you played for any past draws and upcoming draws. Hope this helps to answer your question!

10/03/2021 09:22 - RICHARD S.

H how do I get rid of cookies on my North Carolina lotteryNC Lottery
Hi, Richard! To clear cookies for our website, visit your browser settings and you should see options to clear cookies and the data cache in the "Clear Browsing Data" section. Hope this helps answer your question!

10/01/2021 01:07 - Judy C.

how do I use money in my wallet in site shows I have a balance and only can put more money in itNC Lottery
Hi Judy! To use money in your wallet to purchase tickets, log in to your account and find the game you wish to purchase. Once you find the game, you will see a "Buy Now Online" tab. Hope this helps!

9/30/2021 11:46 - Dorshaun P.

I've checked my transaction and it shows no numbers only a transactions number no picks. Also if I've purchased numbers are they valid for valid for each drawing of the week or just one day?NC Lottery
Thanks for reaching back out, Dorshaun. If you click on "Transaction History," and then click "Upcoming Purchased Draws" in the left sidebar, you should be able to see your numbers for any upcoming draws and how many draws you've purchased. If the draws already occurred, you will find the information under the "Past Draws" section. To answer your second question, the base option for draw tickets would apply to the next draw, unless you choose to add multi-draw to your ticket. Hope this helps to answer your question!

9/29/2021 03:58 - John H.

my account info just keeps buffering and knocks me off page when any category is clickedNC Lottery
Hi, John! We're sorry to hear you're experiencing technical issues. Are you using our web browser or are you using our app? If using the app, please ensure that your app is up-to-date; sometimes deleting and re-installing can help fix an issue. If the issue persists, please call our online support team at 1-866-934-0289, or visit our website at https://nclottery.com/Help for further assistance. Hope this helps!

9/28/2021 02:42 - Dorshaun P.

I've purchased one tickets but I used the quick pick option and I can't seem to find any tickets to view from my purchase just pointsNC Lottery
Hi Dorshaun! To view your numbers, click your username in the upper right corner to view your Dashboard. Then, select "Transaction History". On that page you should be able to view the numbers you played for any past draws and upcoming draws. Hope this helps!

9/27/2021 06:45 - Tina N.

How do I view my tickets after I purchase them?NC Lottery
Thanks for your question, Tina! You can view your tickets that you purchased online by clicking on your username and then visiting the "Transaction History" page. On that page you should be able to view the numbers you played for any past draws and upcoming draws. Good luck to you!

9/27/2021 05:58 - Joshua B.

How do I view my tickets that I just bought?NC Lottery
Hi, Josh. Thanks for commenting! You can view your tickets that you purchased online by clicking on your username and then visiting the "Transaction History" page. On that page you should be able to view the numbers you played for any past draws and upcoming draws. Hope this helps to answer your question!

9/26/2021 09:21 - billy p.

Is there a problem with the lottery tonightNC Lottery
Hi Billy, everything appears to be working from our end. If you are experiencing technical difficulties, please call Online Play Customer Service at 866-934-0289. Thank you.

9/06/2021 03:32 - Ada B.

How can I change the numbers on my ticket? NC Lottery
Hi Ada, in most cases draw game ticket sales are final and it is not possible to change your numbers after you have completed your puchase. Be sure to confirm the details of your transaction prior to purchase. Sorry if this causes any inconvenience.

8/29/2021 03:50 - Joseph M.

I have money in my wallet, however when I attempt to checkout for my next purchase, it does not pull in those dollars-- it charges me the full amount as new. How do I use my wallet dollars? NC Lottery
Hi Joseph, the blog moderators are not able to fully diagnose what the issue may be, please contact our online tech support team by chat, phone or email at https://nclottery.com/Help and they should be able to best assist you.

8/24/2021 06:57 - martin a.

I have yet to be paid for 8/23 powerball winnings a day later?NC Lottery
Hi Martin, unfortunately a couple states were delayed in reporting their lottery winners so payment processing was delayed as well. All states have now finished reported their winners and so you should be able to claim your prize at this time. Apologies for the inconvenience.

8/22/2021 08:12 - Paul M.

I have winnings in my wallet balance but I can't use them when I checkout. Why can't I use my wallet balance to purchase pb tickets? NC Lottery
Hi Paul, the blog team cannot diagnose the issue for you but our Online Play Help team can! They're available 24/7 via phone 1-866-934-0289 and here is a link for alternative ways to contact them: https://nclottery.com/Help We are sorry for the hassle and hope you will be able to spend your winnings very soon. Good luck!

8/20/2021 03:12 - Kim L.

Why can one not purchase multiple draws on Powerball?NC Lottery
Hi Kim, Powerball Multi Draw purchases are currently limited to accommodate for Powerball Monday drawings starting on Monday, August 23. On Monday players will once again be able to purchase the usual number of Multi Draw tickets. Thanks for being a fan of the lottery!

8/19/2021 12:16 - Scott B.

I am trying to buy a game online. Have done so several times in the past. Now when I try to add a purchase to my account nothing is in my cart to purchase. I'm signed in okay. Just can't get anything into my cart.NC Lottery
Hi Scott, sorry about that. Please call Online Play Customer Service at 866-934-0289. They can have a look at your account to help you resolve this problem. Apologies for the inconvenience.

8/09/2021 03:14 - ted m.

why cant i get multi draw powerball quick picks with powerplay on line??NC Lottery
Hi Ted, the number of Multidraws available for purchase is currently limited in anticipation of Powerball switching to three drawings a week. When Monday drawings begin you will once again be able to purchase up to 26 consecutive drawings. Apologies for the temporary inconvenience.

8/05/2021 07:51 - Sandra E.

Did the auto renewal get removed for PowerBall? Looks like I can purchase up to 5 weeks at a time? ....as well, Lucky for Life now requires minimum 7 daily purchase? Is that correct?NC Lottery
Hi Sandra, this is part of the step down procedure in anticipation of Powerball transitioning to drawings three days a week. After the game change takes place we will restore auto renewal and once again allow the maximum multidraw purchase. Here is a helpful blog post outlining the changes coming to Powerball: https://nclottery.com/NewsBlogDetails/2021/8/4/Adding-a-shot-at-millions-to-your-Monday-evenings.

7/31/2021 07:06 - Gail E.

How do I update the app? NC Lottery
Hi Gail. If you have an older version of the NC Lottery app for Android, you must uninstall it before installing this latest version. Depending on your version of Android, the process may differ slightly. One way is to go into the Settings menu, select the 'Applications' option, then find the NC Lottery app and select it. Select the 'uninstall' button and the app will uninstall. Another way is to press and hold the app icon, then select 'uninstall' from the menu that pops up. Once you have uninstalled the older version of the app, follow the instructions below for downloading and installing the new version of the app.

7/17/2021 07:36 - Robert V.

Will not allow to buy ticket. Vertical mode issueNC Lottery
Hi Robert, sorry about that. Please check that you have updated to the latest version of the app and you might also try deleting and reinstalling the app. If the problem persists you can call Online Play customer service for support 24/7 at 866-934-0289. Apologies for the technical difficulties.

7/14/2021 04:14 - Eva J.

My draw tickets will not scan. I have installed and uninstalled the app 3 seperate times. I dont know if it's my android or the AP but it's very aggrevating. I spend quiet a bit on the lottery but not to where it's a problem or obsession and I'm frankly getting to the point of dismissing it all together. I have never had a problem before so I dont know if its this phone or not. I recently took the hone to have unlimited high internet but it seems to not help any. Do you have any suggextions.NC Lottery
Hi Eva, thank you for reporting this issue. I have forwarded your feedback to the app development team and they are looking into it now. Hopefully this issue will be resolved and everything will be working properly for you soon. Apologies for the inconvenience.

7/11/2021 03:17 - Antonio C.

what does exceeding my balance mean NC Lottery
Hi Antonio, the blog team is not able to troubleshoot this type of notification. Please reach out directly to our 24/7 Online Play support team who will be able to assist. https://nclottery.com/Help

7/11/2021 10:40 - othra k.

cant login in on the android app error code -2 NC Lottery
Hi Othra, please try powering your phone off and then on again. If that doesn't resolve the issues, you can reach out to our 24/7 Online Support team who can look into the issue further for you. We're sorry for the inconvenience. https://nclottery.com/Help

7/10/2021 08:31 - larry j.

I recently redeemed some points i put 6 but it purchased 108

6/08/2021 11:05 - Carmen S.

I dont understand why is it taking a long tine to deposit my winning of 200 into my bank account I have sent in all documents its been verified but when I inquire about it im always told we see it now its processing its been processing since may 25th.i made 3 different attempts to retrieve my winnings.why is it so hard to recieve it.because when I use the same card to deposit funds it goes straight thru so whats the problem.this is luducris.NC Lottery
Hi Carmen, sorry for the long wait. If your bank is taking a long time to process the transfer you might want to check with them because the time it takes to transfer depends on your financial institution. Generally this only takes 2-3 business days.

5/25/2021 05:26 - Joy T.

When I click on the down arrow beside my name there is NO SIGN OUT BUTTON. How do I manually sign out immediately after placing my bets? Thank youNC Lottery
Hi Joy, if you are on a web browser, there should be a sign out button at the very bottom of that dropdown menu. If you can't see it because it is cut off by the bottom of the browser window, you could try dragging the browser window higher on your monitor and extending the bottom of the window to allow more space to view the entire menu. If you are still having trouble, you can call Online Play customer service (1-866-934-0289), or wait until you are automatically logged out which should happen after a few minutes. Sorry about that.

5/20/2021 09:19 - Kenneth M.

I bought a 10 week online number for MegaMillions and Power Ball. How do I change the numbers I picked?NC Lottery
Hi Kenneth, it is not possible to change your numbers after the ticket has been purchased. I'm sorry about that. However, rest assured that the odds of winning are the same no matter what numbers you chose. Good luck!

5/20/2021 10:45 - John S.

Hello. I’ve purchased tickets online. Do I need to print them to track the winning numbers or will the app tell me when I log in?NC Lottery
Hi John, you will receive an email if a ticket you purchased online wins. You can also click into your transaction history in your account and see your past draws and upcoming draws.

5/09/2021 04:39 - Kenneth M.

what is the minimum amount i can draw from winningsNC Lottery
Hi Kenneth, great question! The minimum amount that you can withdraw is $1.

5/01/2021 08:27 - Vernon T.

having trouble with ticket entry any problems currently? 5/1/21

4/28/2021 03:14 - Paul S.

What is meant by wallet balance?NC Lottery
Hi Paul, great question! Once you have an NC Education Lottery account, you deposit funds into a "purchasing wallet" in order purchase draw games online. You can use a debit card, Online Banking, ACH Bank Transfer with a checking account, or PayPal (using a bank account only as credit cards and debit cards are not permitted) to fund your balance. Also, online winnings under $600 are automatically deposited into your "winnings wallet" after the draw results are validated. Prizes between $600 and $99,999 can also be claimed online and added to your "winnings wallet", just be sure to complete the steps to claim. Furthermore, you can use your "winnings wallet" to fund an Online Play purchase. When you are checking out, there should be an option to use the funds in your winnings wallet. I hope that helps to answer your question!

4/12/2021 09:36 - Brenda T.

Trying to purchase lucky for life since last week and will not go through it goes back to homepage NC Lottery
Hi Brenda, thank you for letting us know, and sorry for the technical difficulties. Please make sure you haven't been logged out due to inactivity and that you have updated to the latest version of the app. If that doesn't resolve the issue, you can visit our Online Play help page where you will find links to speak with customer support through email, chat, or phone. They are able to access your account and determine what is going wrong. Thanks! https://nclottery.com/help

4/10/2021 10:13 - Crystal F.

I just brought 5 cash 5 tickets online but the online things I’m able to pull up is my receipt. It’s not showing me what my numbers are NC Lottery
Hi Crystal did you try visiting your dashboard (upper right hand corner of screen) to see your numbers? If that doesn't work, please reach out to our Online Play support team who will be happy to dig in to the issue for you. We apologize for the inconvenience. https://nclottery.com/Help

3/08/2021 11:15 - terry g.

I pull up the ticket entry site and when I log in the site reverts back to advertising?NC Lottery
Hi Terry, sorry about that. When you are logged out and log back in you will often be taken back to the home page. After logging in again you may have to navigate back to the ticket entry section. We apologize for the inconvenience.

3/04/2021 10:27 - Jarvaris r.

I did a quick pick cash 5 how do I know what my numbers areNC Lottery
Hi Jarvaris, to see your numbers for this and other entries, while signed in to your account click on your username in the top right. Then in the pulldown menu select "Transaction History". Then, on the left hand side of the popup menu select "Upcoming Purchased Draws".

2/26/2021 03:36 - James J.

When are you going to have online scratch offs like the other southern states haveNC Lottery
Hi James, thanks for the suggestion! We don't have any online scratch-offs planned at this time but that is certainly something that we could consider for future updates. It is very helpful to get feedback like this so that we know what players would like to see added to Online Play, so thank you!

2/22/2021 06:17 - Chris S.

App is faulty...Woke up looked at the pick 4 numbers and seen I hit it straight(2600 dollars) check it on the app is says " no prize due ( checked it 5 times ) ran to the supermarket check it again it says " take to reg office .. now I don't trust the app no more .. How many winners have I thrown away ( just thinking out loud )NC Lottery
Hi Chris, sorry about the difficulty with the ticket checker. It looks like it is working properly now but if your ticket still won't scan then you may have to bring it to the nearest lottery claim center. Sorry for the inconvenience, we appreciate your patience.

2/20/2021 08:44 - Thomas F.

how do you enter you second charge tickets online NC Lottery
Hi Thomas, When you have a ticket that is eligible for a second chance drawing, all you need to do is scan or manually enter it into your Online Play account and then you will automatically receive your entry into the second chance drawing. Then, in order to see all your entries, just go to "Second Chance Draw History" in the main menu. Hope that helps, please let us know if you have any difficulty. Thank you!

2/16/2021 08:48 - Tracy B.

After entering ticket numbers in lucke frewards for points and redeeming points for weekly and monthly drawings, do you have to have the actual tickets?NC Lottery
Hi Tracy, great question! Once you have redeemed your tickets for points and used them to enter a lucke-rewards or second chance drawing, you don't need to keep the tickets in order to claim the prize if you win.

2/16/2021 07:57 - Tuyet J.

Lucke-Rewards doesn't let me go to the "Ticket Entry" screen. When I click on the selection it sends me back to "Home" screen.NC Lottery
Hi Tuyet, you may have been logged out due to inactivity, so please make sure you are logged in to your account and try again. If you still have problems, try clearing your browser cache and then when you open the menu, allow everything to finish loading before proceeding to Ticket Entry. If it still won't work, you can always call Online Play Customer Service at 1-866-934-0289.

2/08/2021 06:50 - maureen d.

Auto renew keeps asking me to verify location by logging into my account - but I don't find see no link to do so. I've canceled my auto renew and started over, but still get emails saying I need to verify location - help please. NC Lottery
Hi Maureen, sorry about that. Please contact Online Play Customer Service and they should be able to reset that for you. https://nclottery.com/help Thanks!

2/02/2021 02:20 - Vern S.

my auto renew for Mega millions was cancelled, why? and how do I start it over again?NC Lottery
Hi Vern, sorry about that. It could have been cancelled for a variety of reasons, you would have to call Online Play Customer Service at 866-934-0289 to find out why. To set up a new auto renewal, go to "My Account" and then "Auto Renew". Thanks for playing, we appreciate it!

2/01/2021 09:19 - Angelica W.

When I try to withdrawa from my winnings using the Online Banking route I get a error message that says: there is a problem connecting to the server. I want to withdraw using PayPal. Is something wrong with my account?NC Lottery
Hi Angelica, sorry about that. There was a temporary problem with payments last night but it has been corrected and everything should be working now. Please let us know if you run in to any more issues.

1/28/2021 04:11 - Matthew K.

Hi. I have opened a new account, and have been trying to enter the second chance drawings. However, it is not giving me the option under that tab, at all. Neither will it give me the option when I click on the 'Ticket Entry' tab. It only brings me to the home page with upcoming drawings, and when I click on the 'Ticket Entry' on that page, it just refreshes it.NC Lottery
Hi Matthew, thanks for joining Online Play! We're happy to have you. When you scan or manually enter your Second Chance eligible tickets you will automatically be entered into the Second Chance drawing. To see which Second Chance drawings you have entered, click on your account name and then "Second Chance Draw History". Thanks again for joining and please let us know if you have any other questions, we're here to help!

1/25/2021 07:22 - Nakita S.

Hi the other night the site had glitches I was only trying to add $10 to play and the whole time I thought the site was not adding the $10 it had eventually added $160 to play to my account and I was not able to withdraw the funds so I ended up playing with it even though I didn't want to play that much. Yesterday a debit was tried on y'all end for $11 and was declined because the funds were not there. I added the funds to the card. What happens when you charge the debit and the funds are not there? Will you charge it again or will it exempt the player from playing in the future?NC Lottery
Hi Nakita, sorry to hear that you had some trouble with Online Play. Don't worry, you will still be able to play online. However, it might be a good idea to call Online Play Customer Service just to make sure that the withdrawal has been cancelled. Their number is 866-934-0289.

1/25/2021 02:26 - Jacqueline S.

I made a mistake by pushing deposit, while I was trying to receive my winnings, ho can I put my money back into my checking account NC Lottery
Hi Jacqueline, you are able to transfer any winnings over to your debit account, but money that was transferred from your checking account to fund your wallet cannot be transferred. However, if you feel like this happened due to a mistake you can try calling Online Play Customer Service to see if there is anything they can do. Their number is 866-934-0289.

1/24/2021 07:57 - Carl J.

I have logged in several times today and am finding the system to be having issues. When I access the drop down under my name it shows everything spinning and spinning and spinning. Additionally, most of the selections just take me to a play screen and do not load what I have requested. This does include the My Account and Personal Info selections.NC Lottery
Hi Carl, we apologize for the technical difficulties. First please make sure that you have updated to the most recent version of the app. If that doesn't resolve the problem, then you can call Online Play Customer Service at 866-934-0289. They are available to help 24/7.

1/24/2021 12:09 - Lindsey C.

I am also unable to see my ticket numbers online. The Account and Transaction History (and all emails) only show that a transaction has been made but does NOT provide the ticket numbers. Where can I find the ticket numbers?NC Lottery
Hi Lindsey, you should be able to see your chosen numbers under My Account / Upcoming Purchased Draws.

1/22/2021 10:56 - Michelle P.

I purchased tickets and got a confirmation number email but I can’t view my ticket numbers and see no way to do so. Why. How can I seeNC Lottery
Hi Michelle, You can see your numbers by looking under Account and Transaction History. Clicking there will show you your numbers. Thanks and good luck!

1/22/2021 03:35 - Marcus W.

How do I see my numbers for ticket purchased onlineNC Lottery
Hi Marcus, You can see your numbers by looking under Account and Transaction History. Clicking there will show you your numbers. Good luck to you!

1/22/2021 11:43 - Tinamarie M.

I have put in for a withdrawal transaction that is still pending back on January 9 would you know what the holdup isNC Lottery
Hi Tinamarie, it should not take that long to make a withdrawal. Please call Online Play Customer Service at 866-934-0289 and they should be able to help identify the problem. Thank you for your patience.

1/21/2021 10:08 - Kristi K.

How do I get a "ticket" online after I pay? I see no page for PRINT for number selections or a ticket after I have selected numbers and paid.NC Lottery
Hi Kristi, when playing the lottery online you don't need to print a physical ticket. Record of your purchase should be emailed to you and also recorded under My Account / Transaction History. You can see all your entries for upcoming drawings under My Account / Upcoming Purchased Draws.

1/21/2021 03:17 - Jill M.

Trying to buy tickets. No matter what I click on, the site just goes back to the home screen. In my account dropdown in the upper right corner, I just see spinning wheels that never load. Please do not just direct me to the help page. I have emailed the help desk several times but haven't gotten an answer. The online chat does not work (nothing pops up when I click on the link). I called the help #, but hung up after being on hold for an hour. NC Lottery
Hi Jill, sorry to hear that you're still experiencing technical difficulties. Unfortunately the only way to solve problems like this is through customer support. First, please make sure that email responses from our support team haven't been redirected to your spam folder. Second, if you have been on hold for too long, you might try the live chat. That is typically the fastest way to get a response. Just go to https://nclottery.com/help and click the link for "Online Chat". Thank you for your patience in addressing this problem.

1/20/2021 05:47 - Alec F.

In the comments below it says I can see the numbers I picked in my transaction history but all it shows is that I made a purchase does not show the numbers I picked.NC Lottery
Hi Alec, you should be able to see your draw numbers in Upcoming Purchased Draws under My Account.

1/18/2021 08:24 - Thelma F.

Why does the cash 5 actual amount different from the estimated amount.NC Lottery
Hi Thelma, Cash 5 has a rolling jackpot that keeps increasing until someone wins the jackpot. Because we don't know when exactly someone will win it all, we cannot know what the exact jackpot amount will be ahead of time.

1/16/2021 10:03 - Ji-Eun P.

Hi, I bought a lot of scratch off lotteries on a machine in my local grocery store, but I haven’t kept a log of my winnings and spendings on them. I didn’t have any winnings over $600, so I didn’t have much earnings nor do I have any formal documents. Is there a way to retrieve the information of how much I spent with my ssn or in any other way??NC Lottery
Hi Ji-Eun, you cannot check your purchase and winning history through the vending machines. If you purchased your tickets with debit card then you might be able to see your purchase history on your debit card statement.

1/16/2021 12:38 - Jayne R.

How do you actually make the PURCHASE? I have sufficient funds in my NClottery account, but my cart stays full and doesn't show I actually bought the tix.NC Lottery
Hi Jayne, if the purchases are in your cart, you just need to finish the checkout process. Once completed, you will be able to review the transaction in your Upcoming Purchased Draws under My Account. If you are still having trouble making a purchase, you can call Online Play Customer Service at 866-934-0289 and they can walk you through the process.

1/13/2021 06:23 - Eric C.

How do I logout of the websiteNC Lottery
Hi Eric, first click on your user name in the top right, then click on "Sign Out".

1/13/2021 11:17 - Tinamarie M.

How do I cancel a withdrawal? Also is online banking faster than ach?NC Lottery
Hi Tinamarie, there is no way to cancel a withdrawal after it has been requested. In general, Paypal withdrawals will be fastest, usually occuring within 1 business day. ACH withdrawals are usually deposited within 3-5 business days.

1/12/2021 05:59 - Robert R.

Hello I forget to right my mega millions numbers down, is there a way to see the numbers I played?NC Lottery
Hi Robert, you can view your past online ticket purchases and the numbers you chose in your Transaction History.

1/11/2021 09:25 - Patricia S.

No matter what I click on the site just goes back to the home screen. I can't buy anything or see if I have anything in my wallet. This happened a long time ago and I gave up. I tried again today and the same problem exists for me.NC Lottery
Hi Patricia, we're sorry to hear that you are experiencing problems logging in. Please go to https://nclottery.com/help where you can call, chat or email with Online Play Customer Service. They should be able to help you resolve this issue.

1/10/2021 04:13 - Matthew D.

Is there no way to use money in my wallet (winnings) to purchase tickets on my auto-renew? If there is, I can't find it. Also, if I want to withdraw money from my wallet, why can't I withdraw all of it. Example: I have $29 in my wallet but if I try to withdraw that, it says I can only withdraw $18. What gives?NC Lottery
Hi Matthew, at this time only debit cards can be used to set up an auto-renew. You are able to transfer any winnings over to your debit account, but money that was transferred from your checking account to fund your wallet cannot be transferred. You can transfer a minimum of $10.

1/09/2021 04:50 - Matthew F.

Everytime I go to ticket entry on the lucke-rewards section, it just reloads the homepage and won't let me enter my ticket numbers. I tried on three different devices and they all do the same thing.NC Lottery
Hi Matthew there was an issue with our website earlier today that may have been the cause of this. Please try again, if you're still having issues, please reach out to our online technical support and they should be able to assist. https://nclottery.com/Help

1/08/2021 09:33 - Shannon A.

How can I see the ticket numbers I have purchased online for the mega millions? First time buyer and I never saw ticket numbers. NC Lottery
Hi Shannon, if you click your account info you will see a button called "Transaction History" click into that and you can find your previous purchases. Your Mega Millions ticket purchases will include the numbers on your ticket(s). Thanks!

1/08/2021 11:40 - Pamela B.

Ok so I have money in my wallet online. How do I use it to buy more tickets. Also how does the deposit and withdrawal funds work??NC Lottery
To buy tickets online, first login to your account, then click "Play Now", select the game you want to purchase tickets for, then click "Buy Now Online". You are able to transfer any winnings over to your debit account, but money that was transferred from your checking account to fund your wallet cannot be transferred. You can transfer a minimum of $10.

1/07/2021 04:36 - William S.

Why doesn’t the ticket checker work 24 hours a day. Sometimes I wake up at 4am and I want to check my tickets and the ticket Che fee doesn’t work! It should work 24/7!NC Lottery
The ticket checker feature is unavailable every morning from 2 a.m. to 5 a.m. for routine maintenance by our gaming vendor. Outside of that time you should be able to access the site.

12/19/2020 11:37 - Mahesh V.

How to log out on . I do not see NC Lottery
Hi Maheish. When logging out of your account, please click on the down arrow next to your login name (upper right hand corner) and scroll down and hit sign out. I hope this helps.

12/18/2020 08:31 - HANK S.

Can't seem to find a link to deposit funds into my account.NC Lottery
Hi Hank, after logging in to your account choose Deposit Funds under the User dropdown menu.

12/13/2020 03:10 - Rebecca C.

Just about every day right in the middle of entering my tickets all of a sudden this message pops up; Temporarily Disabled! Ticket checker validation is temporarily disabled. Please try again after sometime. Have cleased cache on everything, uninstalled and installed NCEL. Turned phone and PC off and on. Gets aggravating every day. Like I said it will work for a while then just quits, ticket checker to check for a win works. It is when I try to enter them into Lucky Rewards.NC Lottery
Everything is looking good from our end! Please reach out to our Online Play Customer Service folks at 866-934-0289 and a member of our team will look into what’s causing this.

11/25/2020 01:59 - Tina S.

Why is my Holiday luck x20 ticket for 2nd chance is saying temporarily disabled? I've tried to enter in for several days and keep getting that msg??NC Lottery
Hi Tina, please make sure your app is up to date. There was a display issue with the Holiday tickets on older app versions. If you continue to have issues please reach our to online tech support at https://nclottery.com/Help

11/24/2020 05:06 - Terrell H.

I have a refund slip from a lottery machine but the employees at that gas station tell me I have to come back first shift to have it cashed. Can the refund slip be cashed out at another retailer?NC Lottery
Hi Terrell, in this case it's best to wait to receive your refund from the retailer where you purchased the ticket(s) from. Sorry for the inconvenience.

11/21/2020 01:15 - Louis C.

How long is a draw ticket eligible to be scanned for lucke rewards points? NC Lottery
Hi Louis, the Lucke-Rewards Entry Code on a draw game ticket expires 180 days from the purchase date printed on the ticket.

11/17/2020 08:24 - Lynne F.

Why can't I play the second chance drawings with my lucke rewards points? I was attempting to play, but I couldn't find a way to submit entries. What gives?NC Lottery
Hi Lynne, Second Chance drawings are unique to certain tickets that have Second Chance opportunities. The tickets will have a symbol in the top corner to show they have a Second Chance opportunity. Lucke Rewards points are earned on all lottery tickets and can then be used to enter our monthly and weekly drawings. Let us know if you have any other questions!

11/16/2020 06:25 - Lynne F.

Why aren't the Pick 3 & 4 games available to play online like Cash 5?NC Lottery
Hi Lynne, thanks for letting us know you would like to see Pick 3 and Pick 4 online. Those games have not been approved for online sales by the Lottery Commission, but we appreciate hearing what our players are interested in!

10/31/2020 10:07 - Monic G.

When downloading the app it say app not downloaded.NC Lottery
Hi Monic, Sorry to hear that you’ve had a problem. Please reach out to our technical support folks at nclottery.com/Help and someone should be able talk you through it. If you’d prefer to give them a call the number is 1-855-767-1863. Hope this can quickly be resolved for you. Thanks!

10/31/2020 05:20 - Lynne F.

I played 2 tickets for 2 draws and I earned 18 rewards points. Someone else played 2 tickets for 2 draws and earned 42 points. How is it that the same number of tickets are played within minutes of each other but the the amount of rewards points for one is much higher than for the other. Also, this has happened repeatedly for quite a while now. Rewards points are much higher for the same person. Please explain this as this can make playing the lottery very discouraging.NC Lottery
Hi Lynne, Like playing the lottery, how many points a ticket is worth is a matter of luck. Draw tickets are worth between one and five times the ticket price in reward points. So a $2 draw ticket is worth between 2 and 10 points. Scratch-off tickets are worth between one and 10 times the ticket price in reward points. That makes a $5 instant ticket worth between 5 and 50 points. Part of the fun is that you never know what you're going to get. Good luck to you!

10/14/2020 05:16 - Chuck A.

what is Vertical mode?NC Lottery
Hi Chuck, We're not sure what you're referring to. Could you share a little more info?

10/12/2020 04:04 - Catherine M.

when do scratch ticket expire NC Lottery
Hi Catherine, Scratch-off games expire 90 days after the announced 'end-of-game' date for that game. You can also view when games end on the scratch-off page of our website: https://nclottery.com/ScratchOff

9/19/2020 05:10 - Bobby G.

How to use my winnings online to but tickets and not use card? NC Lottery
Hi Bobby. I'm happy to let you know that yes, you can use your winnings to purchase additional tickets by choosing this option at the time of checkout. Thanks for playing!

9/18/2020 11:44 - Shavonda M.

How do I use the money from my wallet to purchase more online tickets? NC Lottery
Hi Shavonda. You can purchase more online tickets with the money from your wallet by going clicking on "play now" section on our webpage to purchase either Powerball, Mega Millions, Carolina Cash 5 and/or Lucky for Life tickets. I hope this helps.

9/13/2020 12:17 - wisam m.

What does API Error mean when I scan my lottery ticket NC Lottery
Hi there, Thanks for reaching out. Our app team is looking into this error code and we hope to have a fix soon. In the meantime, please hold onto any tickets that you weren't able to scan. You can also reach our online support team 24/7 at nclottery.com/Help

8/27/2020 10:08 - Gerald J.

Can't sign in..sign in page does not appearNC Lottery
Hi Gerald, Since you have to be signed in to post comments on the blog, it looks like you're signed in now.

8/22/2020 08:48 - Nigel B.

Do I need to keep the scratch off tickets in my Second chance drawings to claim prize if I win even though they're already entered into my account NC Lottery
Hey Nigel, Once you've successfully entered a ticket into a second-chance drawing, you do not need to hold onto the physical ticket. If you were to win, you'd receive an email with the information needed to claim.

8/22/2020 08:45 - Nigel B.

I entered a bunch of entries for the 2020 multiply the cash 2nd chance drawings but I lost some of the tickets. Can I still accept the prize if I win or do I have to present the scratch off ticket even though it's already logged in into my account and entries.NC Lottery
Hi Nigel, No you do not need to hold onto the physical tickets once you have submitted an entry.

8/11/2020 03:20 - Linda R.

I just bought 4 powerball tickets online. I cannot find them. Where are they to view before tomorrow nights draw. NC Lottery
Hi Linda, If you log into your account and click on your username, you should see the option to view your Transaction History. Once there, you can view your upcoming draws. If you aren't seeing your numbers there, please reach out to our online support team at nclottery.com/Help.

7/25/2020 12:23 - leland c.

I can no longer add $ from bank Acct to Wallet, I click on wallet and get nothing.? On EDGE...Mozilla firefox I get Pg that is blank with object wrote twice in upper left hand corner? HELPNC Lottery
Hi Leland, sorry to hear you are having technical issues with the wallet page. Our online chat support team should best be able to assist you with fixing this issue. Please reach out to them at https://nclottery.com/Help

6/26/2020 05:41 - William H.

no longer able to purchase single quick picks_ popup says remove 2-4 then there is none in cart_this has gone on for over a monthNC Lottery
Hey William, We're not sure what is causing this to happen for you. Please reach out to our online support team at nclottery.com/Help and let them know what's going on so that they can work with you to get this fixed.

6/07/2020 08:23 - Michael C.

How do I log out of my accountNC Lottery
Hi Michael, Just click on your username (top right hand corner) and there should be an option to sign out. If you aren't seeing the option, please hit CTRL and - on your keyboard, as your screen is probably too zoomed in to see the option. Hope this helps!

6/04/2020 10:44 - Sherian L.

Hi. I played the multiply your spin game on Wednesday and won’t 250 pts. It did not give me the point nor did the game go away once I played it. So I tried again and it gave me 50 the second to round but upset that it didn’t go through on the first shot during that time the app was glitchy and still is. NC Lottery
Hi Sherian, we apologize for the glitch that affected your spin. You should see an additional 250 points deposited in your account soon.

5/17/2020 04:47 - Michael S.

What does it mean when my winning ticket I just bought is scanned and it says invalid ticket? NC Lottery
Hi Michael. To check a ticket’s winning via your mobile phone, make sure the ticket is scanned on TICKET CHECKER tab scanner. The entire bar code needs to be visible while scanning. Also, please make sure you are scanning the correct bar code that will show the ticket winnings.

5/14/2020 11:02 - sandra b.

I can't sign in to lucke rewards.NC Lottery
Hey Sandra, Sorry about that. Please reach out to our online support team at nclottery.com/Help and someone can assist with getting this resolved.

5/14/2020 08:35 - James S.

If one wins a large jackpot, are they required to take a photo or give an interview at the claims office?NC Lottery
Hey James, We don't require winners to pose for photos or share more about their win than what is required by law.

5/04/2020 07:46 - Courtney J.

I played mega millions online. All quick pick and forgot to save my numbers. Where can I find themNC Lottery
Just log into your NC Lottery account and click on your username, then click "Transaction History". There, you should be able to see the option to view numbers from your past draws as well as upcoming draws. Thanks!

4/22/2020 11:00 - David L.

Will you ever let people cash in small amount paper ticket wins online? Makes no sense in today's climate to make people go back to the retailer. Would love to just roll the small wins back into my online account.NC Lottery
Ever is a long time. Right now, we don't have any plans to create a feature like that for our Online Play system, but we appreciate knowing that's something you're interested in seeing and will pass your thoughts along to the folks who create all the features for our website.

4/18/2020 07:41 - timothy r.

I'm trying to buy tickets on line and I keep getting "cart is empty" NC Lottery
Hi Timothy. Sorry to hear this is happening. Please try clearing your cache, and if this doesn't work please reach out to our help team who will be able to problem solve the issue. https://nclottery.com/Help

4/03/2020 01:06 - Christina C.

If I won online can the winnings be used to play again NC Lottery
Hi Christina I'm happy to let you know that yes, you can use your winnings to purchase additional tickets. You may choose this option at the time of checkout.

4/02/2020 11:45 - Daniel W.

I try to do a chat and nothing happens. I never received an email verifying that I played my powerball numbers. NC Lottery
Hi Daniel. Sorry for the inconvenience. Please try again and try refreshing your screen a few times and a chat box should appear. Our help center is looking into why the chat box not appearing right away. We hope this will be resolved soon. I hope this helps. Thanks.

4/02/2020 11:00 - Daniel W.

I can not get into any of the options when I click on my user name. All I get is the little spinning wheel on wallet balance, lucke rewards points, pending point, and both draw entries. Why? When I click on transaction history nothing happens.NC Lottery
Sorry about that, Daniel. Please try clearing your browser cache and then logging in again. Once you've logged in, those spinning wheels should disappear after a few seconds. If they don't please reach out to our help team at nclottery.com/Help and you can chat or email with someone to get assistance.

4/01/2020 10:39 - Angelito V.

Hi I get ticket online is their any chance I could see the numbers I played because I forgot to take a picture of the numbers I purchased online play and this is my firstime YouTube ticketNC Lottery
There sure is! Just log into your NC Lottery account and click on your username, then click "Transaction History". There, you should be able to see the option to view numbers from your past draws as well as upcoming draws. Thanks!

4/01/2020 10:40 - William R.

If I have funds in my wallet how do I apply them for new lottery tickets?NC Lottery
Hey there, William. All you have to do is visit nclottery.com/Play and pick which game you're interested in, then click "Buy Now" under that game. Just follow the steps in the pop-up and once you've added the tickets to your cart, you can check-out. Let us know if you have any other questions!

3/19/2020 10:35 - Fern W.

I cannot enter any numbers in the Lucke-Rewards, it just keeps spinning. HOW DO I FIX THIS?????? NC Lottery
Sorry about that! Please try clearing your browser cache and restarting. If this continues, our support team is here to help. You can reach them 24/7 at nclottery.com/Help.

3/11/2020 05:50 - Jesse C.

Why did it not match any of my deposits?NC Lottery
Hi Jesse, we're not sure what deposits you are referring to, but if you have questions about your online play account, please contact our online technical support team at: https://nclottery.com/Help

3/07/2020 05:17 - Kelly F.

After I enter a scratch off ticket code for a second chance entry, do I need to hold onto the ticket for proof of purchase if I happen to win? NC Lottery
Great question! No, once you've successfully entered your ticket information you do not need to hold on to the physical ticket.

3/04/2020 07:47 - sandra b.

I am having trouble submitting tickets for 2nd chance. NC Lottery
Hi Sandra, sorry that you are trouble submitting tickets. Please reach out to our technical support folks at nclottery.com/Help so they can offer some assistance. Thank so much!

3/03/2020 07:48 - Doug B.

If I wanted to change numbers that I picked and paid already is that possible?NC Lottery
Hi Doug, the rules differ by game. For the jackpot games like Powerball or Cash 5, you cannot return a ticket or change your numbers. For Pick 3 and Pick 4, you have 15 minutes from the time of purchase (or until the draw break if that is less than 15 minutes from time of purchase) to cancel a ticket at the terminal.

2/29/2020 02:48 - Dorinda B.

I can't get into my account to enter tickets or drawings. NC Lottery
Hi Dorinda, sorry that you are having a problem with your account. Please reach out to our technical support folks at nclottery.com/Help so they can offer some assistance. Thank so much!

2/20/2020 08:54 - Bob H.

Can I enter get rewards points with tickets bought online? NC Lottery
You sure can! Anytime you make a ticket purchase online, the Lucke-Rewards points are automatically added to your balance - no scanning necessary!

2/10/2020 11:32 - Edward B.

How do I enter pick 3 tickets to lucky rewards NC Lottery
Hi Edward, Just like you would enter any other ticket for Lucke-Rewards points, you'll need to visit the Ticket Entry page or open your app and enter or scan the ticket for points. Let us know if you have any other questions!

1/30/2020 04:58 - Reginald E.

How many entries are in the lucke rewards new years resolution drawing? And what is the date and time of the drawing?NC Lottery
The Resolution Rewards drawing has 2,106,714 entries. It's scheduled to be drawn on Wednesday, Feb. 5, but there is no specific time of day that the drawing is set for. It's just a matter of when our security, draw, and audit staff all have availability to conduct the drawing.

1/25/2020 07:45 - Joan D.

Where can I see the tickets I just purchased online NC Lottery
Hi Joan! You can view your tickets that you purchased online by clicking on your username and then visiting the "Transaction History" page. On that page you should be able to view the numbers you played for any past draws and upcoming draws. Good luck to you!

1/25/2020 12:33 - Tonya P.

I bought tickets online. It shows it took my money but there are no games in the transaction history.NC Lottery
Oh no! Sorry about that, Tonya. Please reach out to our help team at nclottery.com/Help and someone can take a closer look at where your tickets are.

1/24/2020 08:51 - Sharon L.

What does it mean ...."can only be played in vertical mode"? I'm on my laptop. It doesn't work vertically.NC Lottery
Hey Sharon, We're not sure why that's happening, but our support team is here to help. Please reach out to them at nclottery.com/Help and someone there should be able to figure out why you're seeing that.

1/23/2020 01:43 - Annie A.

How do I view a my online lottery ticket or hadNC Lottery
Hi Annie, You can view your tickets that you purchased online by clicking on your username and then visiting the "Transaction History" page. On that page you should be able to view the numbers you played for any past draws and upcoming draws. Good luck to you!

1/22/2020 11:07 - Patricia B.

What is the default cut off time on games? I purchased intending to play today (22nd), my receipt indicates that my numbers will be played for the next draw (25th).NC Lottery
Hi Patricia, Powerball sales end at 9:59 p.m. Wednesdays and Saturdays and resume after the drawing.

1/19/2020 08:24 - Patricia S.

I try to buy tickets and my cart is always empty even though I have added items to it. Very frustrating! NC Lottery
Hey Patricia, sorry to hear this is happening. Please try clearing your cache, and if this doesn't work please reach out to our help team who will be able to problem solve the issue. https://nclottery.com/Help

1/15/2020 11:15 - Theresa D.

I am getting regular error message of either Invalid Ticket or Permission Denied errors. I cannot find the tab to log out and try again. Is this a problem on your end or mine?NC Lottery
Sorry about that, Theresa. Our support team is here to help. Please reach out to them at nclottery.com/Help and someone can help figure out what's causing this to happen.

1/13/2020 05:40 - Frank E.

When will they post the winners in the Reindeer Riches game? NC Lottery
Hi Frank, Our team was able to notify the winners of that drawing on Friday. As winners respond to us and complete the claim process, we will update the website to include their names. We understand folks are excited to see who won the drawings, but until they have officially claimed their prize, we don't have a winner.

1/11/2020 09:31 - Tony S.

I appreciate your prompt response

1/11/2020 08:23 - Tony S.

does auto-renew cost extra i.e. a subscription fee?NC Lottery
Great question, Tony. There are not any additional fees for those who choose to use the auto renew feature.

1/09/2020 04:23 - Boyd C.

I can't enter my scratch tickets for the points reward. I am not having a problem with draw tickets, though. NC Lottery
Hi Boyd, Sorry about that. Please try entering your tickets again.

1/09/2020 11:07 - Cynthia T.

I'm having problems entering the new tickets that came out in January 2020. It's saying "Invalid". I tried entering 3 times, but it come up an says the same thing.NC Lottery
Sorry about that, Cynthia. Please hold onto your tickets and try to enter them later. Our team is working to get this fixed ASAP.

1/09/2020 09:32 - Michael W.

Lucke-Rewards will not accept the latest $3, $5 and $20 tickets when scanned for entriesNC Lottery
Hi Michael, Our team is working to get this fixed now. Please hold onto your tickets and try to enter them later.

1/09/2020 08:22 - stephen w.

I get "Invalid Ticket Submission" when entering the Ruby Red 7's and "Full of $500's". What do I do to enter these tickets?NC Lottery
Hi Stephen, Don't worry, you're doing everything right. Our web team is aware that folks aren't able to enter some of the new scratch-off tickets for points. They are working to get it fixed right now. Please hold onto any tickets that you weren't able to enter and try again tomorrow.

1/08/2020 08:23 - donna b.

IM TRY ING TO GET POINTS FROM MY 20.00 RUBY RED TICKETS AND THE FULL OF 500.00 TICKETS AND IT WONT TAKE ANY OF THEM FOR DAYS WHY ???NC Lottery
Hi Donna, Our web team is aware that folks aren't able to enter some of the new scratch-off tickets for points. They are working to get it fixed as quickly as possible. Please hold onto any tickets that you weren't able to enter and try again tomorrow.

1/08/2020 08:14 - GIL U.

i can't get some of the new tickets ruby red 7s for one to take the numbers and give me points there were a couple others as well , whats going on NC Lottery
Hi Gil, Thanks for letting us know about this. Our web team is aware that folks aren't able to enter some of the new scratch-off tickets for points. They are working to get it fixed as quickly as possible. Please hold onto any tickets that you weren't able to enter and try again tomorrow.

1/08/2020 07:00 - Regina C.

I don’t like the new app.... I don’t like entering my tickets by hand & where is all my points I had in the old app? NC Lottery
Hi Regina, Our new app still has the capability to scan your tickets! Just click on the circular blue button on your home screen. Your points should have carried over to the new app. You can find your points by clicking your username and visiting your Points History. Let us know if you have any other questions!

1/08/2020 12:11 - Pamela M.

What time is drawing on January 8, 2020 for Reindeer Riches? Thank you!NC Lottery
Hi Pamela, There is not a set time today for the draw to occur. It all depends on when throughout today that our security staff and audit team have availability to conduct the draw.

1/05/2020 09:23 - ricky c.

The Cash5 Nov 17th, 2019 jackpot of $636,788 was won with an online ticket purchase: however no more information has been made public. Please provide details.NC Lottery
Hi Ricky, We posted an announcement when the winner came forward to claim. Here's a link to the blog post: https://nclottery.com/NewsBlogDetails/2019/12/5/Pender-County-woman-says-636788-Cash-5-jackpot-will-create-education-legacy

1/03/2020 04:04 - jesse b.

Are triple cash tickets sold only in North CarolinaNC Lottery
While other states may have similar scratch-off games, all of our scratch-offs are only available in North Carolina.

1/03/2020 03:06 - Don C.

I have been trying to enter my second chance tickets and I don't find anywhere to add them. Why is it so difficult and where do I do it? I've been all over the website and I see nowhere to enter them. Help!NC Lottery
Hey Don, Sorry about that! You can enter your tickets at https://nclottery.com/RewardsTicketEntry

1/03/2020 10:41 - Thomas B.

When I login to enter my tickets I do not see where to logout when I am done. On the old system you could logout. I send in this same comment but did not receive a response.NC Lottery
Hey there Thomas, Just click on your username (top right hand corner) and there should be an option to sign out. If you aren't seeing the option, please hit CTRL and - on your keyboard, as your screen is probably too zoomed in to see the option. Hope this helps!

1/02/2020 04:08 - Frank E.

Is it possible to win more then one prize in the Reindeer Riches drawing?NC Lottery
Hey there! Players are only eligible to win once in a single drawing. Hope this helps!

1/02/2020 01:58 - Pamela M.

When will drawing be held for Reindeer Riches?NC Lottery
That drawing is scheduled for Jan. 8. Good luck!

1/01/2020 10:12 - Ann M.

I cant figure out how to register chance tickets NC Lottery
Hi Ann, To enter a ticket into a second-chance drawing, all you need to do is click the "Collect" icon and scan or manually enter the ticket like you do for points. This will automatically enter you into the second-chance drawing. Please let me know if you need any more assistance.

12/31/2019 12:54 - joanie m.

If they have to take some of your winnings for pass debts that would ok it would be a relief off your shoulder and they would stop calling you.Also it makes you feel so much better when you can get them paid off.Thats what i love about the lottery the poor also have a chance to become millionaires

12/31/2019 08:02 - Pamela T.

I just purchased my first powerball tickets (2) online. Where do I find the numbers of the tickets ?NC Lottery
Congrats on your first Powerball purchase, Pamela! We're glad to have you here. TO view your numbers, just click your username to view your Dashboard. Then, select "Transaction History". On that page you should be able to view the numbers you played for any past draws and upcoming draws. Good luck to you!

12/30/2019 04:16 - JIM B.

@Lottery-All that the players are asking for is to have a running total of the entries made for the LUCKE-REWARDS draws. It does not keep a running total like the 2nd Chance entries or the previous version (which you should have left stet). I have watched you dodge this question for 2-months now! It does get old writing your entries down on a piece of paper to keep track. Please have those computer nerds :) work on adding this feature. It can't be that hard to implement. NC Lottery
Hi Jim, We want you to know that we have heard everyone's feedback and have shared it with the web team. They are actually in the process of creating this addition now and we hope to have it ready as soon as we can. We haven't been dodging the question, it just takes some time to develop, test, and implement any improvements to the site. We appreciate your understanding! :)

12/30/2019 03:02 - Cynthia T.

Will give it a try. Thanks

12/30/2019 02:19 - Cynthia T.

Lately, when trying to sign in to google chrome, the screen says "Loading" for quite sometime before switching over to the screen for me to enter my tickets and sometime it doesn't switch over at all, it just keeps saying loading. Also, when I do get a chance to enter my tickets, it kicks me out often and when signing back in, it says "You do not have permission to enter tickets (or something of that sort).NC Lottery
Hi Cynthia. We're not sure why that's happening. Please try clearing your browser cache and then restarting it. If this continues to happen, you can get in touch with our help team 24/7 at nclottery.com/Help.

12/30/2019 01:37 - Henry B.

Active Reward Drawings provide start and ending dates for entering the drawings but it does not provide dates for the drawing; i.e. when will the winner(s) be selected?NC Lottery
Hi Henry, Thanks for pointing that out. Draw dates are always on Wednesdays, typically 3-10 days following the entry end date. We have let the web team know your suggestion to get the draw date added in the future.

12/30/2019 01:18 - Paula J.

I am entering my draw entries on the lucky rewards and it is not showing up with my new amount of points. I also, don't like that the individual games that I am entering how many entries I have made. I feel I am getting the shaft, since this NEW rewards has been implemented NC Lottery
We definitely don't want you to feel that way, Paula. You should be able to view all points in your transaction history. If you have entered tickets but haven't received any points for them, please reach out to our help team at nclottery.com/Help and someone will work with you to get this corrected.

12/29/2019 03:59 - Sheila I.

What is the actual dollar amount after winning either $2500 or $5000 after taxes?NC Lottery
Hey Sheila, $4762.50 is the after tax amount on a $5000 win. For $2500 the after tax amount is $2381.25.

12/29/2019 07:43 - timothy c.

Why can't we buy pick3 pick4 and keno online?NC Lottery
Hi Timothy, we don't have any plans to take those games online at this time, but thank you for sharing your interest. The folks who update our online play offerings read this blog.

12/28/2019 10:58 - Ann S.

First, this new site is not an improvement.I don’t like that we are forced to buy $5 at a time. I play my regular set of numbers and sometimes like to add just one or two computer picks, now I can do that. How do I add EZ Match to cash5 online? I can’t seem to find it.NC Lottery
Hi Ann, we're happy to let you know that we recently changed the minimum purchase amount to $1. You still have to fund your wallet with a minimum $10 deposit but can then use those funds however you like. You can read about the change here https://nclottery.com/NewsBlogDetails/2019/12/18/You-spokedot-We-listeneddot Regarding EZ Match, that game is only available at Lottery retailers and vending machines. Thanks!

12/28/2019 09:32 - Dawn B.

How to get back my last account NC Lottery
Hi Dawn, if you are having issues with your account please contact our online chat support team at: https://nclottery.com/Help Thanks!

12/27/2019 11:11 - Gamishia L.

How can I get the scan instead of typing the rewards points NC Lottery
Hi Gamishia, if you use our iOS or Android app you can use the scanner function with your phone's camera. You can download the app here: https://nclottery.com/MobileApp

12/27/2019 06:18 - Diane H.

I FINALLY got into the site after weeks and weeks of trying. It will NOT let me redeem points or enter tickets!! Cleaning cache, etc. hasn't helped this site very much. I guess I have wasted a lot of time trying to win a dollar!! NC Lottery
Hi Diane, we're sorry to hear you're having difficulty using the website. Please reach out to our online chat support team and they should be able to assist you. You can connect with them directly here: https://nclottery.com/Help

12/26/2019 11:49 - Jessica M.

On Christmas Eve my husband and I purchased a 20$ ticket & we won 10,000$ due to the holiday they have been closed so we haven’t been able to cash our ticket in. Before doing so I was curious that If someone owes hospital bills will they take what you owe out of you winnings? If someone knows please comment back and let me know! Thankyou NC Lottery
Hi Jessica, if a person owes a debt to a state agency or a local government agency, then that debt can be collected out of lottery prize as the winner is paid. It reduces the amount of prize money you get, but at the same time you get a debt that may have been worrying you paid off. This only applies to debts that are considered "delinquent", meaning that the person who owes the debt is behind on payments. As long as you keep up-to-date with payments for any debts that you owe, they will not factor in to your lottery winnings. Here's more info on how the program works: http://www.ncsetoff.org

12/26/2019 08:11 - leon r.

Have bought several 50 or 100 Holiday scratch their number starts with 679 are they good came from Pilot truck stop machine at Candor bought within last 2 days

12/26/2019 11:21 - Linda/John R.

How do I unsurscribeNC Lottery
Hi Linda and John, what are you wishing to unsubscribe from?

12/26/2019 06:22 - timothy c.

You have two types of lottery players. One's that play in person and the one's that play online. I don't understand why we ( online players ) can't buy pick 3,4 and keno tickets online. It would boost sales even more!

12/25/2019 11:57 - lou b.

I can't transfer money from my checking account to my wallet?NC Lottery
Hi Lou, please reach out to online play tech support chat team on our help page: https://nclottery.com/Help They should be able to assist you with transferring funds. Thanks!

12/24/2019 08:36 - John M.

I'm entering tickets in the Reindeer Riches drawing and 10 is the most it will allow me to enter unless I enter all my tickets .I only want to enter half of my remaining tickets. 10 at a time will take awhile. Before I could pick how many I wanted to enter.NC Lottery
Hi John, thanks for letting us know you would like this feature. The folks that make website and app updates read this blog and appreciate getting player feedback on what features are most requested.

12/23/2019 06:56 - cathy w.

why i don't have permission to enter my lucky zone tickets?NC Lottery
Hi Cathy, there were some intermittent interruptions yesterday in ticket entry, but the issue should now be resolved. Please try to enter your tickets now. If you still have issues, please reach out and alert our tech support team at https://nclottery.com/Help Thanks!

12/22/2019 06:55 - joan l.

I am trying to enter 2nd chance tickets, I have some from May, is there a time limit on ticket entries?NC Lottery
Hi Joan, what tickets are you trying to enter? Every Second Chance drawing will have an entry start and end date. You can see all the currently active Second Chance promotions on this page:https://nclottery.com/RewardsDraws

12/22/2019 01:27 - Rebecca K.

Why is there no $1,000,000 winner listed for the “$300,000,000 supreme riches” second chance drawing for August 1st to November 30 drawing?? All the other Prize winners are lIs Ted or say they have been notified,,,,but nothing listed for the $1,000,000 prize. NC Lottery
Hi Rebecca. When awarding prizes for Lucke-Rewards and Second Chance drawings, the prize awarding process is not complete until the winner has claimed their prize. Only then is the website updated with their name.

12/21/2019 02:41 - Teyon W.

When are the winners announced for pocket payout? NC Lottery
Hi Teyon. We know you're eager to find out who the winners are—we are too! Once we notify the winners, they must respond and claim their prize. Only then can we update the website with their names. Apologies for the delay, but until they have responded, we don't officially have winners.

12/20/2019 06:05 - Matthew P.

I just deposited my first 20 dollars in my wallet today and I never received a cash match bonus. NC Lottery
Hi Matthew, unfortunately the cash match bonus is no longer available.

12/19/2019 10:01 - jim h.

How do you scan ticketsNC Lottery
It's simple! Once you log into the app, you should see a circular blue button on the screen. That will open the ticket checker and scanner to collect points. Just make sure you have enabled camera access in your phone's settings and that you are using the most recent version of the app. Good luck!

12/19/2019 04:28 - Kenneth H.

Hi . I’m having problems with my tickets when I scan them it’s saying could not identify the tickets. Please helpNC Lottery
Hi Kenneth, We're not sure why that's happening. Please reach out to our 24/7 help team at nclottery.com/Help and someone there will work to figure out what's causing that.

12/16/2019 05:26 - Mark W.

How do you notify second chance winners if the have won?NC Lottery
Generally, we notify winners for our promotional drawings by emailing, then calling, and finally sending a certified letter.

12/14/2019 08:09 - Michael A.

How do I find the ticket number n the entry number NC Lottery
Hi Michael, Here's a guide to show you where to find the numbers to enter: https://nclottery.com/RewardsTicketEntry. Just click "Where do I find these numbers?" on that page and you should be able to see exactly where you can find them. Good luck!

12/14/2019 11:49 - Jessica H.

How do you enter 2nd chance? NC Lottery
Entering your second-chance drawings is easy. All you have to do is get yourself a scratch-off ticket that has a second-chance drawing associated with it. Here's a look at our current promotions: https://nclottery.com/RewardsDraws. Then, just log into your NC Lottery account and scan or enter the ticket for Lucke-Rewards points. By doing that, you will be automatically entered into the second-chance drawing for that ticket. Hope this helps!

12/13/2019 12:52 - James l.

how do i deposit funds?NC Lottery
Hi James, If you click your username to open your dashboard, you should see the option to "Deposit Funds". Just follow the directions on each page and you should be all set. Let us know if you run into any trouble.

12/13/2019 11:30 - James O.

Where do I go to scan my tickets in on this appNC Lottery
Hey James! Once you log into the app, you should see a circular blue button on the screen. That will open the ticket checker and scanner to collect points. Just make sure you have enabled camera access in your phone's settings and that you are using the most recent version of the app. Good luck!

12/11/2019 02:11 - Peaches R.

I can not enter my second chance tickets on the site is the site down or what it just keeps loading.NC Lottery
Hi Peaches, we haven't had any new reports of issues with the website. Can you please make sure you are using the latest version of the app to scan your tickets? If you continue to have issues, please contact our online support chat team at https://nclottery.com/Help

12/10/2019 09:01 - Cherylyn C.

Well, I see you're Still having problems SIX weeks into the new site. It took me more than 1/2 hour tonight to finally make a $10 deposit, and had to re-enter the drawing ticket numbers I selected TWICE to get the transaction to go through. BOY did you folks mess up this site!! Also, why am I getting occasional promotional emails about the Lottery??? My "email subscription" page shows I'm Not subscribed to ANY Emails!! I ONLY want notification of MY purchases, deposits, rewards entries, and WINS! Surely there must be a way to stop these without blocking All Emails (and refusing to conduct ANY further transactions!) from NC Lottery, which I'm already seriously considering, due to the Total Aggravation of trying to use your new site!! NC Lottery
Hi Cherylyn. Sorry to hear that your experience with the new site has not been ideal. We want to apologize for the promotional email you received yesterday. That email was sent in error. We apologize for the frustration it caused.

12/10/2019 07:57 - Johnnie S.

What is the deposit promo codeNC Lottery
Hi Johnnie, There is a space for a promo code when you fund your wallet because we plan to offer a deposit promotion at some point in the future. If you're interested in hearing about those, be sure to sign up to receive promotional emails in your account settings.

12/10/2019 07:50 - Johnnie S.

Trying to deposit. It ask for something about an option at the end is there a word I am to use

12/10/2019 03:32 - Joyce H.

I have tried to enter tickets today and 2 weeks ago and the website doesn't allow me to do so. You have 3 places it says to enter, but all of them go to "purchasing tickets." HELP!NC Lottery
Thanks for letting us know about this, Joyce. Please try entering your tickets here: https://nclottery.com/RewardsTicketEntry. If that link redirects you to the purchase page, please try clearing your cache and then restarting your browser. If you are still having the issue after that, please reach out to our help team at nclottery.com/Help.

12/10/2019 11:35 - Nicky D.

How Can I use the funds in my online wallet to purchase more tickets?NC Lottery
Hey Nicky! It's easy. All you have to do is click the "Buy Now Online" button on the game you are interested in playing. Once you have added those tickets to your cart, you should be able to use the funds in your wallet to make the purchase. If you are still having trouble, please reach out to our help team at nclottery.com/Help and someone can walk you through the process.

12/10/2019 11:00 - Helena C.

I am not able to see my wallet, or enter any title listed under my login area. I can go to individual areas play numbers, but it does not tell me if they actually went through.NC Lottery
Sorry to hear you're having trouble, Helena. Please reach out to our support team at nclottery.com/Help and someone there should be able to look into what's going on.

12/10/2019 07:51 - ray s.

I still can't enter my tickets manually from my pc ?NC Lottery
Sorry to hear you are still having trouble entering tickets, Ray. Please try clearing your cache and then restarting your browser. If this continues, we recommend you reach out to our support team at nclottery.com/Help and someone there should be able to look into what's causing this.

12/09/2019 11:41 - Kelly S.

Has the holiday second chance been drawn yet?NC Lottery
It sure has! Our team has notified the winners as the winners respond and claim their prizes, we will update the website to include that info.

12/09/2019 08:13 - Michael M.

Yep, the $5 minimum stopped me from playing. I used to have "responsible fun" playing a $1 ticket a few times a week. Somehow, being forced to pay $5 feels like paying another bill. Not fun at all!

12/08/2019 05:20 - Denise M.

Where's the log out button on Lucke Rewards? NC Lottery
Hi Denise, if you click on your username (top right hand corner) and aren't seeing the option to log out, please hit CTRL and - on your keyboard, as your screen is probably too zoomed in to see the option. Hope this helps!

12/08/2019 03:47 - Richard F.

What happened to the scanner function to check to check tickets? NC Lottery
Hey Richard, assuming you're trying to scan tickets using your mobile phone, please make sure you've downloaded our latest app in the app store. If you're still experiencing difficulties please reach out to our technical folks where they will be able to assist from there:https://nclottery.com/Help

12/08/2019 01:02 - Gerald W.

Why the December Lucke Reward drawing for Reindeer Riches won'the let you submit entries for that drawing. When you click to submit entries, the page disappears. NC Lottery
Hi Gerald, sorry to hear you're having touble with this. We haven't had anyone else report this issue. Please reach out to our help team: https://nclottery.com/Help

12/07/2019 05:43 - Johnnie S.

I submitted a second chance scratch off yesterday but today when I went to put more on it has invalid date for the one I put in n there yesterday. I hat is that about NC Lottery
Johnnie, we're sorry you're experiencing this inconvenience. Please reach out to our technical team so they can provide assistance: https://nclottery.com/Help

12/07/2019 02:08 - Johnny B.

After entering second chance tickets do you need to save tickets NC Lottery
Hi Johnny, that's a great question and the answer is no! Once you've entered your ticket information your original ticket is not required to claim a Lucke-Rewards prize.

12/07/2019 12:42 - Tiffany F.

Hey guys..i am having a problem getting my 2nd chance to submit I have the tickets number right but can't get the entry code right please tell how to do this correctly.what is the entry code

12/06/2019 06:23 - JIM B.

My question I think I have asked before. If I make a one time entry of 10 entries on a Second Chance Drawing,do I get 10 separate RNG entries or do I receive just 1 RNG entry for making a single entry of 10? Confusing? You may have to read it twice. I had to. If it is 10 separate RNG entries then I can see why you limit the entries at 10 for each entry period. Thanks NC Lottery
Hey Jim, if you were to submit 10 entries for a drawing, the RNG would assign your entries 10 individual numbers when picking winners (even if you submit them all at once). However, you will only receive one "order" or "confirmation" number in the email when you submit your entries. Hope this helps.

12/06/2019 12:30 - Michael T.

Were is scan function Old app was betterNC Lottery
Hi there Michael, Once you log into the app, you should see a circular blue button on the screen. That will open the ticket checker and scanner to collect points. Just make sure you have enabled camera access in your phone's settings and that you are using the most recent version of the app. Good luck!

12/06/2019 10:11 - Brian C.

What is the notification process for second chance winning now?NC Lottery
Hi Brian, The process hasn't changed for notifying second-chance winners. Winners will receive an email first, then a phone call, and finally a certified letter if necessary.

12/05/2019 10:37 - Deborah B.

Everyone hates the $5 minimum. You best re-think this policy. I will STOP using online play because of this. And since I'm 20 miles from a store location, the lottery won't get my money very often. You've got to see how this is a losing strategy for the lottery!

12/04/2019 06:39 - Rudolph P.

@Jeffrey C. If you're talking about the 'unknown source' button, once you finished the download,just enable it again. The app will work, that's what I done.

12/04/2019 10:55 - Don T.

what is a text drawing that took 80 points from me saying something about wicked drawing. I don't remember it or know what it is.NC Lottery
Hi Don, It sounds like you submitted entries for the Wicked Winnings Lucke-Rewards drawing, which was the monthly drawing in October where 5 players won $5,000.

12/03/2019 09:54 - Harold C.

I have a cash balance in my account that transferred over and i just selected auto-renew to play. Will the cash in my account be used before hitting my debit card account?NC Lottery
Hi Harold, Existing funds will not be used to fund your Auto Renew--those will be debited directly from your account.

12/03/2019 06:56 - Fred S.

Why would you choose a different font for the text window than you choose for the page in general? This is an awkward read. NC Lottery
Hi Fred, We're not sure what you mean by that. Are you referring to the font in the text box when you leave a comment?

12/03/2019 04:54 - James V.

"How does one use the 50% match bonus. Will the bonus money I now have expire"NC Lottery
It doesn't expire, James. Once you make your first deposit and have the match added to your wallet, it is just like your other funds in there, which don't expire.

12/02/2019 06:37 - Teresa t.

Hello. Why cant we play keno online?NC Lottery
Hi Teresa, Thanks for asking. When the lottery commission approved the sale of lottery tickets online, they only approved it for Cash 5, Lucky for Life, Mega Millions and Powerball. We don't have any plans to add Keno to Online Play, but that's not to say that won't change in the future. We're always looking for ways to make playing more convenient for our players, so we appreciate knowing that you are interested in that.

12/02/2019 11:27 - Gayla W.

I cant enter ticket on my rewards page since you updated you sight.What can i do? Goes back to the home page everytime. HELP?? Thankyou.NC Lottery
Sorry about that, Gayla. Please try clearing your cache and then restarting your browser. Once you log back in, please wait until your dashboard has fully loaded before clicking to another page. That should fix the issue. If it continues to happen, please reach out to our support team at nclottery.com/Help.

12/02/2019 10:40 - phyllis w.

Why am I having trouble entering Lottery tickets on the Lucky Rewards site?NC Lottery
We're not sure, Phyllis. We want to help, but we will need a little more info in order to figure out what's going on. Where are you running into trouble when you try to enter your tickets?

12/02/2019 09:48 - Sarah B.

@JEFFREY C.: Hi Jeffrey, Thanks for reaching out. Since Google does not allow in-app lottery gaming in their Google Play Store, we are only able to make the app available for Android users through a direct download. The process for directly downloading requires that certain features be disabled in order to use our app. We understand if you are uncomfortable with disabling that feature and in turn do not wish to use the app. As an alternative, you can still access your NC Lottery account through your phone's browser.

12/02/2019 07:25 - james e.

on the faq on big spin page it states with a spin reveled prizes are $10.00 to $10.000, I have checked tickets with spin codes with no prize due. so all tickets with spin scratched are not prizes,right?NC Lottery
Great question, James. In order to win a spin prize, you must match one of the winning numbers on the ticket to the number above the "SPIN" symbol. If you haven't matched that number, you haven't won a spin. If your numbers match and you go online to spin, you will win a prize between $10 and up to the Big Spin. Hope this helps!

12/02/2019 05:17 - savath i.

The '2020' scratch off ticket shows a start date of December 3 2019 but already has of the prizes claimed according to the prize table. That scratch off is not showing up in the list of active games either. Is this an error? NC Lottery
There's no error. '2020' is a new game that will officially be released tomorrow on First Tuesday. We got a lot of feedback from players who were disappointed when they couldn't find new games on First Tuesday, so we now them to stores a little earlier to increase the likelihood that customers would be able to buy them on First Tuesday. When there are holidays involved, sometimes the tickets have to be delivered even earlier to ensure they are available when most folks are looking for them. Some retailers put them on display as soon as they receive them. Hope this helps explain things.

12/01/2019 02:14 - Jeffrey C.

I have a problem and I think you should let your reps know, I used to have the nc lottery app, I was told I needed to update it, I did and since goggle will not let you put your app on there site, because of the way your online games are played, it went against there policy, ok I read how your site said to about getting the app, and I was alarmed, because there is one step that requires you to disable a function that keeps apps you do not want from loading, I ask the rep and they said that just the way it is, I checked with Verizon and they said do not disable that feature, now I m back to putting my ticket my hand on your site why cannot you not address this and get a app we can load without having to change things on our phone which I will not do and I know a lot of people who feel much the same way just asking thankyouNC Lottery
Hi Jeffrey, Please see our reply above.

12/01/2019 01:05 - cynthia p.

How do I enter my second change ticket once I add them to my account..NC Lottery
Hey Cynthia, Once you've scanned your ticket to collect points, there's nothing else you need to do! If the ticket you scanned has a second-chance drawing associated with it, you'll automatically receive an entry when you scan it. Good luck!

11/30/2019 12:33 - Doug S.

I have two tickets in my cart, but when I go to check out, it takes me back to one of the main screens. What the hell is going on now?NC Lottery
Hi Doug, Please try logging out and clearing your browser cache. If the issue continues, we suggest making sure you have cookies enabled. If you have done that and the issue continues, please reach out to our 24/7 help team at nclottery.com/Help.

11/29/2019 05:04 - Crystal C.

Joining the chorus on problems with verifying location and your change to minimum purchases for tickets. I've enjoyed online option for years, very disappointed. At least the old system would let you try again & again with location, until it took it, worked. New system will not. VERY disappointed, why fix something that wasn't really broken, do not like new site setup.

11/29/2019 07:56 - timothy c.

The new online website is crazy. Have to deposit 10 buck and spend 5 bucks at a time. I will never used the online site again. You lost my money!

11/29/2019 12:33 - Evgeny P.

1. Joining the choir on $5 minimum purchase limit rant. 2. Not showing purchased numbers in emails diminishes transparency. That is, now all the played numbers are available only on your website. Independent proof of purchase of the exact number is gone. Surprised that this is not mandated by a legislation. 3. It would have been really transparent to have number of entries for Lucke-Rewards draws and Second-Chance games. Thanks for listening, hope for doingNC Lottery
Thanks for sharing your opinions with us. We will pass them along to the folks involved with making those decisions for possible future updates.

11/25/2019 10:02 - charity o.

I am certainly glad that I spent the money already in my wallet before this new system. I will not be FORCED to buy $5 in tickets every time. Btw how exactly is that playing responsibly?

11/24/2019 04:52 - Donna S.

When are you going to go back to letting people decide for themselves how much to spend at a time? I haven't been playing because I don't want to spend $5 per time. So now you've lost my money. I never buy tickets at the store.

11/24/2019 06:55 - Scott Q.

I noticed James H pointed out his inability to enter draw tickets on 11/2/2019 - 3 weeks later it is still NOT FIXED! . I have pointed it out in online chat sessions and email since you "fixed" what wasn't broken with the new website. To clarify...this used to work...it is that simple...now it does NOT. NC Lottery
Hi Scott, we corrected an initial launch issue with scanning some draw tickets. Our online support team is best equipped to understand the specifics of what may be causing your scanning error. Please connect with out online support at https://nclottery.com/Help and they should be able to assist.

11/24/2019 05:37 - THOMAS G.

Purely dislike the new lottery on-line, You dictate how much I have to spend, I have always bought my cash five one ticket daily, now I have to buy 1 ticket for 5 days, ther are other things I dislike, I AM IN FAIR BLUFF,NC and the system again keeps telling me they cannot verify I am in NC. FRUSTRATING.

11/23/2019 08:44 - donna b.

i dont understand why it keeps telling me that its temp dissabled try back later. why is it doing that to me ?NC Lottery
Hi Donna, our online chat support should be able to assist you in figuring out why you are seeing that error. You can reach them at https://nclottery.com/Help

11/23/2019 03:26 - james e.

is the blog available on phone app? is how ?NC Lottery
Hi James, the blog is not available within the app. If you you visit https://nclottery.com/NewsBlog on your mobile phone you can access the blog though.

11/23/2019 10:26 - Aimee A.

How do I use the money in my winnings wallet to pay for auto renew tickets?NC Lottery
Hi Aimee, only a debit card can be used to setup an auto-renewal payment.

11/22/2019 01:05 - Brian K.

I agree with the comments concerning the $5.00 minimum play. I used to play daily and control the amount I spend by limiting it to $2 to $6. This was especially important at the end of the month due to being on a fixed income. What's the difference between spending $2 at the store or $2 on line? Please fix this and make it fair for everyone.NC Lottery
Thanks for sharing your input on this, Brian. Rest assured that we are still listening and sharing every bit of feedback we get, so your comments won't go unheard.

11/22/2019 08:52 - Mike K.

I am very frustrated about the $5 minimum online play. That is how I used to buy my tickets. Do you not realize that most people can't afford $5 per day but they love playing online? This is ridiculous. I read in one blog that you changed it to off set cost for processing the online draws. I think that you should make it easy and affordable to everyone. Besides, you urge people to "Play Responsibly" yet you are making it hard for some people to play responsibly when you force them to spend $5 a day. I do not play as often as I used to. I was an "everyday" player. Now I play a lot less because I don't have time to run back and forth to the store every night. Plus sometimes, when I am out and about, I forget to stop at the store because I am so used to playing online. Thanks so much for making a good thing bad and and causing an inconvenience for a lot of players.

11/22/2019 07:54 - Mike K.

The $5 minimum for online play is VERY red in

11/22/2019 01:57 - Gloria C.

This is some very important informations . Thank you.

11/22/2019 12:10 - David B.

I’m not getting my notifications anymore when my Lucky Numbers hitNC Lottery
Hi David, you can update your preferences for Lucky Number notifications here: https://nclottery.com/LuckyNumbers

11/21/2019 05:59 - Timothy V.

See the NEW System is still screwed up. Hope u have not paid for it yet!!

11/20/2019 09:16 - Deborah B.

I only want ONE ticket. This $5 minimum is ludicrous. I think the lottery is profiting PLENTY; don’t claim it’s necessary because of FEES. Talk about “play responsibly” and then require us to overspend??? That’s morally irresponsible!

11/20/2019 07:52 - Melissa B.

Every time I click on enter ticket for 2nd chance it redirects me to the home page NC Lottery
Sorry about that, Melissa. Please try clearing your browser cache and restarting. Once you log in again, please wait for your dashboard to fully load before clicking on another page. If the issue continues, please reach out to our support team at https://nclottery.com/Help

11/19/2019 10:38 - James L.

Why in N.C.,pick 3 and 4 come out lottery machine one at a time instead of all numbers on one slip.NC Lottery
Great question, James! We only issue one play per ticket because it makes it easier for players to claim their prize should they win the top prize.

11/19/2019 12:49 - ROBINA G.

I just bought 4 tickets but I thought I'm gonna receivea copy of my tickets but I did not. If I wanna see them or if I want a hard copy where can I see them NC Lottery
Hi Robina, We'll help you find it. First, click your username to view your Dashboard. Then, select "Transaction History". On that page you should be able to view past draws and upcoming draws. Hope this helps!

11/18/2019 11:34 - Sarah B.

@SHERRY K.: You can view your past and upcoming draws by going to your Dashboard and clicking "Transaction History". If you win a prize from a ticket bought online, you will receive a pop-up when you log in. Wins under $600 will be automatically added to your winnings wallet. Wins up to $99,999 can be claimed entirely online. If you win $100,000 or more, you will begin the claim online before you visit lottery HQ. All of this is linked to your account and you will not need any physical confirmation in order to claim. Hope this helps!

11/18/2019 05:09 - Kenneth H.

I made an online ourchase for the Cash5 on Nov 17 and the next day I wanted to see the numbers that i picked but couldnt find them on here. I had 4 quick picks and didnt write them down. I did find my puchase receipt but it didnt show my numbers that I had picked.NC Lottery
Hi Kenneth, We'll help you find it. First, click your username to view your Dashboard. Then, select "Transaction History". On that page you should be able to view past draws and upcoming draws. Hope this helps!

11/17/2019 05:29 - donna b.

i have 24843 points and i want to enter them on something. i cant find it, how do i spend my points.? how i wish you guys would go back to the simple screne yall had before. this one is so comp,NC Lottery
Hi Donna, You can use your Lucke-Rewards points to enter any of our current Lucke-Rewards drawings. You can find the current drawings here: https://nclottery.com/Rewards. Just click on the drawing you are interested in and then select "Redeem". Hope this helps!

11/17/2019 02:43 - Lil W.

I am looking for the dashboard to make a transaction? Where is it?NC Lottery
Hi Lil, To open your Dashboard, just click on your username.

11/16/2019 07:09 - warren d.

And why does it timeout so * fast?NC Lottery
Hi Warren, We wanted to let you know that we removed a word from your comment. In the future, please refrain from using offensive language in your comments. If you read the blog post above, it answers your question exactly. One of our primary concerns is to keep your private information safe. This means that your account will automatically sign out if you don’t use it for approximately 15 minutes. This is a measure that will help protect your information.

11/16/2019 10:52 - Richard F.

Clear, step by step instructions is needed to explain how to enter/play Lucky Rewards and Second Chance, Rewards, Points, etc. Help page is no help in explaining this sort of thing. The website assumes players know what to do. Chat is ok but Rep cannot explain everything is sufficient detail. As a NEW player it is not intuitively easy.

11/16/2019 08:11 - shirley c.

being trying to purchase a cash5 ticket online but there is no submit button so how do I submit my entry.NC Lottery
Hi Shirley, We're not sure what you're seeing. Please reach out to our support team at nclottery.com/Help and someone should be able to assist.

11/16/2019 06:30 - Sherry K.

Why are the ticket numbers no longer sent to my email once purchased? I would like a copy of the numbers I have selected each time....the system used to send those almost immediately upon purchase!?!? It sends a online play purchase confirmation instead with an order#. Is this form/email going to be sufficient to use as a ticket if winning? Also, when I do win, I never receive the email. It always goes to scam! I've tried numerous times to have it sent directly to my email, but my OutLook isn't set up to do the changes you have listed?NC Lottery
Hi Sherry, Please see our reply at the top of the page.

11/15/2019 08:24 - diane b.

Sooooo.. Dear NCEL, Am I the only one who's wondering who the 5 winners from the #WickedWinnings October 30th drawing were????? The link literally says no winners yet and the drawing supposedly took place on 10/30/2019NC Lottery
Hi Diane,Before a winner's name is posted on the website, he or she has to first respond to the notification and then complete the claim process, either by mail or in person at one of our claim centers. If a winner does not complete the claim process within 30 days of being notified the prize is awarded to an alternate winner chosen at random in the drawing. Once the claims process is complete, winners' names will be posted. Thanks!

11/15/2019 06:07 - JIM B.

Copy and Paste.....Copy and Paste. You have to love the person who came up with that.

11/15/2019 09:08 - Bee X.

Wish I can just purchase one ticket instead of having to spend a minimum of 5 dollars! All I need is one ticket.They just ruined this app with this update. Guess I'm going back to the store for my purchases.

11/15/2019 05:28 - michael a.

Why can't you just purchase one ticket in a drawing, it now requires $5 of purchasesNC Lottery
Hi Michael, As a part of our new Online Play system, we updated our policies to include a $5 minimum purchase amount to help counter transaction fees. We appreciate you sharing your feedback on this and will pass it along to the folks who are involved with making those decisions.

11/14/2019 06:48 - Patricia B.

When will you all name the winner.NC Lottery
Thanks for reaching out! Rest assured that the winners have all been notified and are in the process of claiming their prize. We are working to get the website updated with that info as soon as possible.

11/14/2019 02:12 - Bee X.

How do I view my cash5 tickets that I just purchased? NC Lottery
Head to your player dashboard (blue dropdown menu on top right hand side of screen), then click on "My Account", then click on "Upcoming Purchased Draws". You should be able to see it in there.

11/14/2019 12:48 - Todd F.

How come you haven't posted any lucke rewards winners recently? It says the drawing was on 11/3 and 10/30 NC Lottery
Sorry for the delay, Todd! Our team is working to get the website updated as soon as possible, but rest assured that the winners have all been notified.

11/14/2019 12:27 - Brenda M.

How do I use money in wallet to buy a ticket NC Lottery
Hey there Brenda, log in to your account then find the game you wish to purchase. Once you find the game, you will see a "Buy Now Online" tab. Hope this helps!

11/14/2019 11:18 - Allen K.

On my luck rewards it is showing that I redeemed 8800 on November 12. If I did do this it was a total error on my part. Can I get those points back. Thanks allen NC Lottery
Hi Allen, please email our customer support team with this specific query, and they will be able to help you customersupport@mail.nclottery.com

11/14/2019 10:45 - Todd F.

Where can I see how many total entries I have for the lucke-rewards draws?? NC Lottery
Hi Todd, please visit your player dashboard, then click on "Lucke-Rewards Draw History". Thanks!

11/14/2019 10:43 - Todd F.

How do I see how many total entries I have for a Lucke Rewards drawing? I can see each time I redeemed points, but do I have to add those up myself or is there a place where it is already done? NC Lottery
Thanks for coming back to us on this topic. This is actually a feature that didn't transfer over to our new website. Unfortunately you will have to tally your points up manually. We're hoping to get that feature added back in the future!

11/14/2019 09:55 - dexter h.

How do I scan my tickets for the second chance entries?NC Lottery
Hi there Dexter, Once you have scratched your ticket that has a second-chance drawing associated with it, you can log into your account and scan or enter it to collect your Lucke-Rewards points. By doing that, you will be automatically entered into the second-chance drawing for that game. let us know if you have any other questions!

11/13/2019 10:22 - Justin H.

Can you not use your. Winnings wallet for ticket purchase? I’ve got $3 just wasting away, since you also cannot withdraw. I rarely play, so it’s kind of annoying to not be able to do anything with that money...NC Lottery
Hi there Justin, You can certainly use your winnings to fund an Online Play purchase. When you are checking out, there should be an option to use the funds in your winnings wallet. However, you might not be seeing the option to use those funds since they are below the $5 purchase minimum. Please let us know if you have any other questions.

11/13/2019 08:42 - sherrod m.

why when i added my second chance tickets and they said i had reedeme points they took points from them NC Lottery
Hi Sherrod, I'm not sure I fully understand your question. Please visit our help page for additional ways to get help https://nclottery.com/Help

11/13/2019 07:45 - John W.

I cannot reach the ticket entry page. I have Windows 8.1 and Google Chrome. What could be the problem. Very frustrating!NC Lottery
Sorry about that, John. Please try clearing your browser cache and restarting. Once you log in again, please wait for your dashboard to fully load before clicking on another page. If the issue continues, please reach out to our support team at https://nclottery.com/Help

11/13/2019 12:35 - Richard N.

The N C lottery doesn't reconize me as being in N C When i log on and get to my page ///I have been with the Lottery from the day it started and the trouble staarted when the lottery changed yo a new system///Help Richard Natale NC Lottery
Hi Richard. Sorry to hear you are having trouble with the website. please give our Online Support team a call at 1-855-767-1863 so they can help figure this out. Thanks.

11/13/2019 08:16 - julia g.

how do I log out of the new set-up. NC Lottery
Hi Julia. You can log out of the website by clicking your username in the upper right and then selecting "Sign Out" at the bottom of that menu. If you click on your username and aren't seeing the option to log out, please hit CTRL and - on your keyboard, as your screen is probably too zoomed in to see the option. Hope this helps!

11/13/2019 05:57 - Mary L R.

“What does Ticket Error 1 .. Mega Ball missing” mean?NC Lottery
Hi Mary, We're not sure where you are seeing that. When and where are you seeing this error?

11/12/2019 10:34 - William D.

yesterday when i entered the gobble i can see my points deducted from my total points and i can see each entry i put in. But not added to the total entry of my gobble entries. makes me wonder if i lost my entries into the gobble drawing for yesterday. NC Lottery
Hi William, You should be able to see the entries you submitted by visiting your Lucke-Rewards Draw History here: https://nclottery.com/RewardsHistory?ht=REWARD. If you don't see them there, please reach out to our support team at nclottery.com/Help.

11/12/2019 07:37 - Jackie M.

Is is possible to combine the "check" and "point entry" actions into only one ticket scan? NC Lottery
Hey there Jackie, Certainly anything is possible, but right now our scanner does not have that capability. We'll let our app team know that you are interested in seeing that in the future.

11/11/2019 10:23 - Lisa S.

Why can't I scan my tickets in for second chance play anymore? NC Lottery
Hey Lisa, we're sorry for the inconvenience. We're asking folks to hang on to their tickets until this issue is resolved. In the meantime you can enter them manually

11/11/2019 11:28 - Ann B.

Good Morning, I have recently opened my account. Is it required for me to download the app or can I continue to play using your website? Thank you NC Lottery
Hey Ann, that's a great question! You can of course continue to use our website (and not use the mobile app on your phone if you wish). No download required.

11/11/2019 10:00 - Gregory A.

I can not enter my tickets. Says loading,then goes backt o main screen .HELP NC Lottery
Hey Gregory, we're sorry for the inconvenience. Are you using the mobile app or computer? If using your computer, please try clearing your cache then restarting your browser and you should at least be able to enter your tickets manually.

11/11/2019 07:03 - RANDALL P.

I log in, I go to Lucke-Rewards then use the Drop Down List, click on Ticket Entry, it returns to your main page. I can Not entry any tickets, The same thing happens when I click on Earn Points. Please help, toppence NC Lottery
Hi Ronald. We apologize for the inconvenience. This shouldn't be happening. Please try clearing your cache (browsing history) then restarting your computer. If you're still unsuccessful please reach out to our support team at https://nclottery.com/Help

11/11/2019 02:08 - Michael B.

And now almost 2 weeks later I'm getting responses to emails discussing my account and my identity verification. No it is too late. It is your mistake not mine. I'm done with your site. There's nothing to discuss. You screwed up not me.

11/10/2019 11:14 - ED R.

I was just wondering why I am not prompted after not knowing that I just entered a winning ticket number while entering a ticket number into lucke rewards. It would seem to me that it would be an easy thing for the lottery to do considering that lottery players spend so much money trying to hit the big one. Thanks for your response.NC Lottery
Hi there Ed, You ask a great question. Right now our ticket checker and our ticket entry scanners serve two different functions don't have the capability to be combined at this time. With our new app, toggling back and forth between the ticket checker and the ticket entry scanners is easier than ever!

11/10/2019 11:12 - Richard C.

I can not find where a running total of entry points are for the weekly/monthly drawings. I can see my second chance entry totals. I have seen this problem noted in other comments/questions and you reply to go to the dashboard. I only see individual entries there but I have no idea what my total entries are for each contest. Also it would be nice to be able to put in more than 10 entries at a time. NC Lottery
Hi Richard, that information should be in your draw history tabs on your player dashboard. If not, please be more specific with the issue you are having. Thank you

11/10/2019 06:12 - JIM B.

Kim T,myself,and 46,000 other people keep asking where is the total amount cumulative of the lucke rewards entries (not second chance). It is not where you say they are. It only shows how many entries were entered on any given day. Last week i wrote mine down on a piece of paper to keep track. For example on the 100.00 drawing per week (i made 13 last week over 3 different days) shows the day and amount of entries i made but nowhere can i find a running total. My apologies if i have misunderstood or didn't understand your reply on this matter. NC Lottery
Hi Jim, you are right.This is a feature that unfortunately didn't transfer over from our old website.In your player dashboard right above where it says "My Account", you should be able to check your individual entries for Lucke Rewards, but unfortantely not your total cumulative entries.To obtain your total, you'll just have to do a little math :)

11/10/2019 02:32 - Tony M.

How do you check to see what prizes are still left on snatch off ticket? NC Lottery
Hi Tony, please visit the scratch-off section of our website here: https://nclottery.com/ScratchOff. Once you're there, click on whichever scratch-off game you're interested in, and once you land on the page specific to that game you should be able to see all the available prizes listed on the right hand side of the page. I hope that helps!

11/10/2019 10:40 - Eileen S.

Why can't you play pick 3 or,4 online? NC Lottery
Thanks for your suggestion, we'll pass it along to our internal department who makes those decisions!

11/10/2019 07:58 - kim t.

I cannot find my total promotional drawing entries anywhere. I've seen where you direct people to the dashboard. I see "points" here, not entries. Am I to keep track of redeeming points to track how many entries I have in a particular promotional draw? Seems less than user friendly. Please get me on the straight and skinny. NC Lottery
Hi Kim, you should be able to see your entries on the dashboard as well. Look right below where you see your Points History and you should see your Lucke rewards entries and your Second Chance entries. If you're still having trouble, please visit our Help page https://nclottery.com/Help

11/09/2019 02:36 - Rudolph P.

@ Jerome D. Yes,they can get too old to enter. Believe you have 90 days to collect points or money once NCEL ends a scratch offs. Extreme Millions ended March 1st 2019. Last day to claim was May 1st, 2019. NC Lottery
Hey Rudolph, that's right!

11/09/2019 01:37 - jerome d.

Do scratch off get to old to enter? I have some Extreme Millions that don't go in.

11/09/2019 12:30 - Rhonda P.

I am unable to scan my tickets and scratch offs and the numbers I’m putting in are not accepted. NC Lottery
Hey Rhonda, I want to sincerely apologize for this inconvenience. We are asking everyone to please hold on to their tickets as we continue to work out the issues with entering tickets for points. Once the problem has been resolved, you will be able to enter all your tickets by clicking on your user name at the top right corner of your page and then click on "ticket entry". Thank you for understanding.

11/09/2019 11:30 - jack h.

My cart will not empty! NC Lottery
Hi Jack, Please try clearing your browser cache and restarting. Once you log in again, please wait for your dashboard to fully load before clicking on another page. If the issue continues, please reach out to our support team at https://nclottery.com/Help

11/09/2019 07:14 - Donna S.

I don't like having to spend $5 at a time. Not a good change. NC Lottery
Hi Donna, thanks for your feedback. The minimum requirements for funding and purchasing are a direct result of transaction fees. Like all e-commerce purchases, there is a cost involved. To off-set that cost and ensure we are meeting our mission in raising money for education, we increased the minimum funding and purchasing requirements for buying online.

11/09/2019 07:02 - clifton w.

Why did you take away the scan feature NC Lottery
Hi Clifton, the scan feature was not taken away -- we are temporarily experiencing a few glitches since switching to our new online play and rewards system. I want to sincerely apologize for this inconvenience. We are asking everyone to please hold on to their tickets as we continue to work out the issues with entering tickets for points. Once the problem has been resolved, you will be able to enter all your tickets by clicking on your user name at the top right corner of your page and then click on "ticket entry". Thank you for understanding.

11/09/2019 12:06 - charles a.

How can I extend play my tickets ? NC Lottery
Hi Charles, can you explain specifically what you are having an issue with? Unfortunately we are experiencing some technical glitches with ticket scanning. We are asking everyone to please hold on to their tickets as we continue to work out the issues with entering tickets for points.

11/08/2019 10:35 - donna s.

I log into my luck-rewards account but that all I can do. It will not let me do anything.i can't enter any tickets. Check my drawings...nothing! What do I do?

11/08/2019 10:14 - donna b.

im sorry but how do i find out how many enterys i have and how many drawings are there and who won. i cant find it NC Lottery
Hi Donna, head to the Player Dashboard located at the top right hand side of your screen. When you click, you’ll see a different layout that’s easier to navigate. You’ll see primary account details such as points balance, wallet balance, and drawing entries. There are also links to your balance, Lucke-Rewards activities and histories, and account details. Click on "My Account" and you should be able to see a break dwon of your points.

11/08/2019 10:09 - donna b.

where does it tale me how many enteries i have in eack drawing NC Lottery
Head to the Player Dashboard located at the top right hand side of your screen. When you click, you’ll see a different layout that’s easier to navigate. You’ll see primary account details such as points balance, wallet balance, and drawing entries. There are also links to your balance, Lucke-Rewards activities and histories, and account details. Click on "My Account" and you should be able to see a break dwon of your points. I hope this helps.

11/08/2019 06:05 - earnest c.

your new updated website is really pitiful you made a mess out of this one NC Lottery
Earnest, we're so sorry to hear your frustration. We've been working diligently to try to to fix all of the issues with the new system.

11/08/2019 04:25 - James H.

Many times when I cash out a ticket the prize is higher than I expected. I’ve come to rely on the prize monitor display to show the amount of my prize won. The problem is...many retailers do not have the display in a location visible to the ticket redeemer. I’d feel much better if I could always see the amount of my prize as well as hearing it from employee. NC Lottery
Hi James, thank you for this feedback. We will share it with our sales team.

11/08/2019 11:29 - Francesca C.

Hi When Will The Winners Of Wicked Winnings Be postedNC Lottery
Hey there! Sorry for the delay. Our team is working to get those names up as soon as possible.

11/08/2019 10:21 - robert m.

Hello, Why can't I buy tickets for 7 days anymore? I have been buying a weeks worth for a long time and appreciated the convenience of only having to log in once a week. Please help!NC Lottery
Hi there Robert. We think that the new Auto Renew feature will be perfect for what you need. All you have to do is hit "Auto Renew" when you are setting up your purchase. This feature will set you up so that you never miss a draw.

11/08/2019 09:49 - JIM B.

Uh okay. Kind of reminds me of a football helmet with a Dallas Cowboys star albeit red instead of blue. Would never have guessed your description. Thanks for the explanation.

11/08/2019 09:07 - Eva M.

Where do I find the place to scan the tickets now? I can't find the place to verify if the ticket is a winner or the place to scan to enter drawings. NC Lottery
Hi there Eva, Once you log into the app, you should see a circular blue button on the sfreen. That will open the ticket checker and scanner to collect points. Just make sure you have enabled camera access in your phone's settings and that you are using the most recent version of the app. Good luck!

11/07/2019 09:30 - donna b.

now it says that i dont have permission to be here . now what is going on omg this new app. i been here for 6 years. now what do i do NC Lottery
Hi Donna, We're not sure what's going on here. Please reach out to our support team at nclottery.com/Help and someone will look into this.

11/07/2019 06:18 - JIM B.

Just curious. What is that design or logo or whatever on the N.C. education apple at the top of the page? NC Lottery
Hi there Jim! Are you referring to the design with the star on it? We call that the dream bubble! It's a part of our logo that represents the dreaming that folks do when they play the lottery and inside the bubble it also includes a design that represents the mountains and the sea of North Carolina.

11/07/2019 11:12 - William D.

coming together one day at a time. 2nd chance entries i got points for did not register me for the drawing, Today i received the entries, thought i had lost them. Thanks. couple more days and might have all the bugs out. could you guys look at the ticket entries. have to click on each box to enter numbers and at the end have to click the submit button twice. be nice to only hit the enter button instead.NC Lottery
Thanks for the feedback, William. We will pass it along to the team.

11/07/2019 09:19 - Audrey E.

How do I enter for the second chance holiday draw?NC Lottery
Hey there Audrey, It's easy! All you have to do is get yourself one of our new holiday scratch-off tickets. Once you have scratched the ticket, you can log into your account and scan or enter it to collect your Lucke-Rewards points. By doing that, you will be automatically entered into the holiday second-chance drawing. Good luck!

11/07/2019 07:17 - William F.

You made many aspects of this site so much more difficult!,your developers should really get together with people that actually use the site before launching, very frustrating! NC Lottery
We appreciate your feedback, William. Is there anything specific we can help you with?

11/07/2019 07:02 - John W.

Lucke Rewards is still a sham as of 11-7-2019/ Cannot enter tickets! Cannot play points! ROBBERY!!!NC Lottery
Hi John, We want to help, but we need a little more info from you. What type of error are you getting when you try to enter your tickets?

11/07/2019 02:48 - Fred C.

Your new online play is not user friendly at all. The old system was much easier to use.

11/06/2019 08:03 - Mary L R.

If I were to buy these lottery tickets at retail outlet, would I be subject to the same purchase limit requirements?NC Lottery
Thanks for your question, Mary. In short, no. Like all e-commerce purchases, there is a cost involved. To off-set that cost and ensure we are meeting our mission in raising money for education, we increased the minimum funding and purchasing requirements for buying online. However, we know folks enjoy playing the lottery as a form of entertainment, and many folks set a budget and prefer to buy only one draw at a time. That is why you can still go to any retailer and purchase your tickets with no minimum requirements.

11/06/2019 08:02 - Cherylyn C.

It sure seems that you folks didn't test this new site very well before putting it Live!! I asked the other day about the "$4 Login Bonuses" I was seeing still "Pending", without getting an answer, then I emailed about them, still with no answer. Now on the "Bonus Activity" page it says "No Bonus" where it said "Login Bonus" before. Just what the heck is going on??? My screen shows seven (7) days worth of $4 bonuses (=$28!!), I cannot find anything on your site about them, and now it looks like maybe they were a mistake??? NC Lottery
Hi Cherylyn, The only login bonus we have active would be for extra Lucke-Rewards points. We also have a promotion right now where folks will get a 50% match on their first deposit for Online Play. We're not sure where you saw a $4 login bonus, but we encourage you to reach out to our support team at nclottery.com/Help if you have any other questions.

11/06/2019 04:34 - Mike H.

Powerball.com announces a game for a trip to NYC on New Years Eve and a chance to win a million. NCEL is listed as a participating lottery but I see nothing on the website. Whays up with that? NC Lottery
We are most definitely participating, Mike! But the second-chance drawing has since closed and all of the winners have been drawn. Here's where you can find all of the info: https://nclottery.com/RewardsDraw?dn=7

11/06/2019 11:28 - Frances G.

I sign on nc lottery and in chrome shows 4 items in cart but sign in firefox and shows cart empty. I could not figure out how to submit my purchased tickets. Could not get to very bottom of page on Chrome. NC Lottery
Hey Frances, We're not sure what's causing that. Please reach out to our support team at nclottery.com/Help and let them know what you're seeing--they should be able to work with you to figure this one out.

11/06/2019 11:01 - Char Lee S.

I can't sign in. When I try it keeps saying signing in. Never goes anywhereNC Lottery
Sorry about that! Please try clearing your cache and then restarting your browser. Then you should be able to log in.

11/06/2019 09:10 - Marvin J.

WINNERS FOR WICKED WINNINGS??NC Lottery
Hey there Marvin! Winners are typically notified within 48 hours of the draw day. So for a drawing that took place on Oct. 30, winners were notified by the end of the day on Friday, Nov. 1. We are working through getting the names of those winners added to the site and they should be up soon.

11/06/2019 07:29 - Glenda J.

Can't sign in/out. I'm signed in and they system has not automatically signed me out..HelpNC Lottery
Hey there Glenda, You can log out of the website by clicking your username in the upper right and then selecting "Sign Out" at the bottom of that menu. If you click on your username and aren't seeing the option to log out, please hit CTRL and - on your keyboard, as your screen is probably too zoomed in to see the option. Hope this helps!

11/05/2019 09:28 - donna b.

where do i find out how many enteries i have in 2nd chance drawing and where do i find out how many enteries i have in the lucky reward, i cant find them. i dont know why yall changed this app. it was fine, now it is so complacated for us older people, im so comfused. all im trying to see is how many eneries that i have NC Lottery
We're happy to help, Donna. To view your entry history, you can visit your Dashboard or you can go to your history page: https://nclottery.com/RewardsHistory?ht=REWARD. On that page you can choose the different tabs at the top to see your 2nd chance history or your Lucke-Rewards entry history.

11/05/2019 09:00 - Roger K.

well, back to square one. No can get in to scan tickets. I even downloaded Firefox back again, not working for me now. Just rolling circles. Guess will have to wait until there is a fix.NC Lottery
We apologize for the frustration, Roger. Have you tried using a different browser to access the site? For more help, please reach out to our support team at nclottery.com/Help

11/05/2019 06:25 - LOUIS F.

STILL CANT LOG IN THE LITTLE WHEEL KEEPS SPINING.NC Lottery
Hey there Louis, Sorry about that! Please try clearing your cache and then restarting your browser. Then you should be able to log in.

11/05/2019 02:22 - Doug S.

How soon after uploading the required 3 documents is your identification verified? In other words, when can I purchase tickets online again?NC Lottery
Hi there Doug! Please allow us few business days to review and validate as our team is working through a large volume of submissions. Thank you!

11/05/2019 01:17 - Donna N.

Cannot log into the web site at all. When I select my user id the screen is just stalled. NC Lottery
Hi Donna, We want to help. Please try clearing your cache and then restarting your browser. Then you should be able to log in.

11/05/2019 11:27 - William D.

since you're not returning the count down of entries that you started with, how about a running count that show how many entries are currently in the drawing. save us having to keep asking how many in the drawing. How many in the gobble drawing for 50,000.?NC Lottery
Hi William, The Gobble Up the Green drawing currently has 753,796 entries.

11/05/2019 10:05 - Karen W.

Why can't I scan My tickets with my PhoneNC Lottery
Hi Karen, We want to help, but we need a little more information from you. Is there a specific error you are getting when you try to scan tickets?

11/05/2019 07:57 - Miles H.

How do I view my online tickets playedNC Lottery
Hi there Miles, We'll help you find it! Just click on your username and your Dashboard should appear. Then, click on Transaction History. There you can view things like past draw tickets, upcoming draw tickets, and even your favorite purchases. Hope this helps!

11/05/2019 06:20 - John W.

I can't enter or play Lucke-Rewards. What gives? I have Windows 8.1 Pro. Does this matter? What a LAME rollout!!!NC Lottery
We apologize for the inconvenience, John. We're not sure what's causing that for you. Please reach out to our support team at nclottery.com/Help and someone should be able to take a closer look at what's going on.

11/05/2019 05:52 - Ron T.

Really having a hard time with this new system on my laptop. Can't enter tickets into Lucke Rewards, can't deposit funds. And now this morning can't purchase Mega Million.NC Lottery
Hi Ron, We're not sure what's causing that for you. Please reach out to our support team at nclottery.com/Help and someone should be able to take a closer look at what's going on.

11/05/2019 03:19 - Bobbie H.

The website won't let me look at anything on the menu. I cleared the cache as I was told to do but that has not solved the problem. I can't do deposits, buy tickets, check my balance, or anything. It won't even let me sign out.NC Lottery
Hi there Bobbie, Please try enabling all cookies in your browser settings. Many players have reported that doing that will resolve the issue. If it continues, please reach out to our help team at nclottery.com/Help

11/04/2019 10:55 - Frankie S.

Help Please. I can not enter any of my tickets at all. It was not broken. Why did yall mess it up? Now I need help to enter all of my tickets. I really hate this so called new better system. It really stinks. We all are having extreme problems with this terrible system. PLEASE HELP. Frankie NC Lottery
Hey Frankie, We want to help, but we need a little more info on what is broken. Please reach out to our support team at nclottery.com/Help. They should be able to gather the info needed to figure out what's going on.

11/04/2019 03:53 - Daniel Q.

When will Wicked winnings be announced? NC Lottery
Hi there Daniel, Winners are typically notified within 48 hours of the draw day. So for a drawing that took place on Oct. 30, winners were notified by the end of the day on Friday, Nov. 1. As winners respond to that notification and claim their prize, we will update the website with that information.

11/04/2019 01:50 - Dawn R.

After I have entered my tickets, do I still need to keep those tickets to claim my second chance draws?? NC Lottery
Great question, Dawn. After the ticket information is successfully submitted as an entry, the original ticket is not required to claim a Lucke-Rewards or second-chance prize.

11/04/2019 10:28 - James D.

Why is the minimum purchase 5 dollars? If you want people to play responsibly consider moving back to one dollar.NC Lottery
Hi James. Like all e-commerce purchases, there is a cost involved. To off-set that cost and ensure we are meeting our mission in raising money for education, we increased the minimum funding and purchasing requirements for buying online. We understand your concern, that is why we set the lowest limit possible to take into account the transaction fees and only as a requirement for e-commerce transactions through our Online Portal. We know folks enjoy playing the lottery as a form of entertainment, and many folks set a budget and prefer to buy only one draw at a time and we would never want our players to spend more than they can afford on lottery games. That is why you can still go to any retailer and purchase your tickets with no minimum requirements.

11/04/2019 07:03 - Jonathan H.

Hello, do you possibly know when the 4th second chance drawing for 10x,20x, or 5x tickets will be announced? It typically takes a month when you look at the previous 3 drawings. Thank youNC Lottery
Hi there Jonathan, Second-chance drawings are meant to last the lifetime of the game, so as more top prizes are claimed, a draw date will be determined. We will be sure to let our players know as soon as the date is set!

11/03/2019 08:08 - Ray K.

No matter how many tickets I buy (minimum $5) each time I go to checkout, my shopping cart empties and I have to redo. I have attempted the last five days to purchase tickets online as I have been doing for the last couple years, and since the new and "improved" interface, I can't even buy a single ticket now. What's going on with the shopping cart?NC Lottery
Hi there Ray, Please try enabling all cookies in your browser settings. Many players have reported that doing that will resolve the issue. If it continues, please reach out to our help team at nclottery.com/Help

11/03/2019 07:27 - Roger K.

LZ, might have to do a screen shot of a walk through. Step by step screen shots of each step. I don't buy no tickets on line..so I don't have nothing to do with that. I don't have the app either. so i'm good to go. just enable to accept all cookies. That's all I did, working fine now.

11/03/2019 06:59 - Roger K.

enabled to accept all cookies, working just find.

11/03/2019 06:13 - Frankie S.

PLEASE HELP; NC Lottery
So sorry for the delay in response. Since the new website layout, we have been experiencing several comments and have been trying to respond back to everyone. Please bare with us.

11/03/2019 05:47 - donna b.

my computer now says i have no enteries and have no points. what is going on , i have over 30, 000 ,00 points and hundreds of 2nd chance drawing. now i have nothing and i dont have permission to be there. wh heck is going on where did all my points go NC Lottery
Hi Donna, We're not sure what's going on here. Please reach out to our support team at nclottery.com/Help so someone can take a closer look.

11/03/2019 05:42 - donna b.

i was wondering while i was entering my tickets for the 2nd chance drawing. i got a red message on top that said. you dont have permission to be here , what is that and i cant put in any more tickets, why? NC Lottery
We are working diligently on fixing this issue, but recommend to please hold on to your tickets until we get this resolved soon. Sorry for the inconvenience.

11/03/2019 05:33 - Kenneth P.

How will we be notified when we can enter tickets since new system is not allowing this action now? NC Lottery
Hi Kenneth. We apologize for the inconvenience of the new website layout has caused you. We will be sure to post a new comment to let players know when we have resolved the ticket entry issue. Thanks so much for your understanding.

11/03/2019 04:49 - Cynthia T.

I see it now! Thank you for all your help! NC Lottery
You're welcome.

11/03/2019 03:14 - Susan T.

I cannot enter drawings since this new format..is it being worked on/// it is very frustrating. NC Lottery
Susan, we apologize for the inconvenience. We are asking everyone to please hold on to their tickets as we continue to work out the issues with entering tickets for points. Once the problem has been resolved, you will be able to enter all your tickets by clicking on your user name at the top right corner of your page and then click on "ticket entry".

11/03/2019 02:49 - Tim M.

Hey LZ, I asked a valid question about the fact that my phone number changed and I haven't seen it anywhere. I'm pretty sure it was this thread. What happened? Anyway, I tried to change my phone info but had to e-mail the new number. Some guy finally responded after several days saying I need to call you. Why? It's simply trying to change my phone info. I'm not buying anything. I think the old system let you update your own basic info like phone and e-mail. Why can't I just do that?NC Lottery
Hi Tim, Sorry for the delay in getting your comment posted--it's up now. Our blog team is doing their best to keep up with the volume of comments are they are posted, but please be patient with us if there are delays in responding. Regarding changing your contact info, we want to do everything we can to keep your personal info safe. Asking you to call to verify your information before we update your account is a measure meant to protect you and your account. We apologize for the inconvenience.

11/03/2019 11:49 - Cynthia T.

Hi, I can not find where I entered all my Lucke-Reward Tickets. Before the update it use to have a box where you can click on to "review tickets submitted", but I don't see that now. NC Lottery
So sorry you are having issues with the new layout of our website. Head to the Player Dashboard located at the top right hand side of your screen. When you click, you’ll see a different layout that’s easier to navigate. You’ll see primary account details such as points balance, wallet balance, and drawing entries. There are also links to your balance, Lucke-Rewards activities and histories, and account details.

11/03/2019 11:30 - William D.

well, that was an unnecessary fix, the total that was in the drawings. kinda of gave me an idea how many where playing. and with a billion, don't think it would have limited the amount of entries. would like to see that come back.

11/03/2019 11:22 - Paul P.

The ticket entry and other parts of your Lucke-Rewards section of the website does not work. It has not worked since you screwed with the website. NC Lottery
We apologize for the inconvenience. We are working diligently on fixing these issues, but recommend to please hold on to your tickets until we get the ticket entry issue resolved soon.

11/03/2019 10:07 - Stuart S.

What happened to my 15-member group? (this is the third time asking!) NC Lottery
Hi Stuart, We responded to your previous question below, but we will post it here as well. At this time, we have not added Group Play as a purchase option in the new system, but we appreciate knowing that you liked that feature and will pass that along to the folks who are involved with implementing future changes and improvements. The funds remained in your account because you were the owner if the "Group" in the old system. Hope this helps.

11/03/2019 09:55 - Donald W.

You guys have really messed this up! Won't answer the help line, can't instant message, won't answer my emails, can't put in my second chance tickets. I had a bunch of the $30 second chance tickets in. Are they still there?? Just put the "old" system back on line so we can put in our tickets. New isn't always better!!NC Lottery
Hi Donald, We apologize for the frustration. Our support teams are receiving a high volume of calls and messages at the moment, but are working to get to everyone as quickly as possible. Please send an email to customersupport@mail.nclottery.com and someone from our help team will work to get this fixed for you.

11/03/2019 09:46 - CELESTA B.

Why can cash 5 tickets no longer be purchased for a week? I liked the old format a lot better than this update.

11/03/2019 08:51 - Marcia B.

Once we put our number in the Lucke-Rewards from our scratch offs, can we throw them away or have to keep them if it's a winning card and i should keep it for verification? NC Lottery
We recommend players to please hold on to their tickets until we get the ticket entry issue resolved soon. After the ticket information is successfully submitted as an entry, the original ticket is not required to claim a Lucke-Rewards prize. Sorry for the inconvenience.

11/03/2019 08:25 - Cynthia B.

New system is pretty slick if a bit overdone. TWO observations: 1. Why a $5 minimum? It squelches little spontaneous purchases and, really, you already have our cash on hand (and earning you interest, no doubt). How much does it cost you to record a $1 vs $50 play? 2. I miss 'extend play'. It was a simple way to extend open tickets without all the autoplay and fav options. Those new options are fine but I would like the extend play button to be put back in. Thanks.

11/03/2019 07:57 - Robert C.

Hello, I wanted to ask if I win 600 or more can I count it as income when I file taxes? Thank you.NC Lottery
Hi there Robert! Yes, wins of $600 and up are considered income and so minimum state and federal taxes would be withheld. You would also receive appropriate paperwork when you claimed in order to include it on your taxes. Hope this helps!

11/03/2019 07:35 - Johanna F.

Please tell me how to find how many entries I have for a specific lucky rewards drawing, all that comes up is how many points I redeemed, not what drawing it's for or how many entries I have. NC Lottery
So sorry you are having issues with the new layout of our website. Head to the Player Dashboard located at the top right hand side of your screen. When you click, you’ll see a different layout that’s easier to navigate. You’ll see primary account details such as points balance, wallet balance, and drawing entries. There are also links to your balance, Lucke-Rewards activities and histories, and account details. Click on "My Account" and you should be able to see a break dwon of your points. I hope this helps.

11/03/2019 07:21 - Leon B.

I am unable to enter my tickets in Second Chance. Site keeps rotating me back to previous location. NC Lottery
We are working diligently on fixing this issue, but recommend to please hold on to your tickets until we get this resolved soon. Sorry for the inconvenience.

11/02/2019 10:11 - Beverly B.

"Please play responsibly"....but now to play on-line each time, you must spend $5.00....ever heard of oxymoron???!!!

11/02/2019 10:10 - Ella L.

How many times do I have to sign in?I am having a hard time in putting my tickets. NC Lottery
We are working diligently on fixing this issue, but recommend to please hold on to your tickets until we get this resolved soon. Sorry for the inconvenience.

11/02/2019 09:00 - Jasmine H.

The message "invalid ticket submission" appears when I try to enter my tickets for points. I've tried manual entry and scanning the ticket but neither work. NC Lottery
We are working diligently on fixing this issue, but recommend to please hold on to your tickets until we get this resolved soon. Sorry for the inconvenience.

11/02/2019 08:23 - Richard C.

I would like to see the single CASH 5 purchase ($1), brought back. I buy different combinations. If you are going to insist on $5 minimums, which further promotes gambling addictions, then can we at lease have 5-quick picks over 5 days, as a choice? I do prefer the single Cash 5 purchases.Thank you, RC.

11/02/2019 08:17 - Richard C.

When I enter the lucke rewards drawings I can not view what my total entry amount is. I can view all the individual entries but there seems to be no running total. Also I can enter only 1-10 or my total balance in each drawing. NC Lottery
So sorry you are having issues with the new layout of our website. Head to the Player Dashboard located at the top right hand side of your screen. When you click, you’ll see a different layout that’s easier to navigate. You’ll see primary account details such as points balance, wallet balance, and drawing entries. There are also links to your balance, Lucke-Rewards activities and histories, and account details.

11/02/2019 05:35 - Larry H.

My reply to the person that posted this is NOPE !!! What you suggested didn't work either !!! 11/01/2019 01:03 - MARK M. ***ATTENTION EVERYONE*** For those of you that are having trouble with this site bouncing you back to the home page or, seeing continuously spinning wait animations in the BLUE menu after you've logged in, Here is a fix for Chrome and Firefox. Add two sites in Chrome: Go to Settings, Site Settings, Cookies and Site Data... at the bottom under "Allow" click ADD & type in [*.]gamesrv1.com then click ADD to save. Again Under "Allow" click ADD again and type in the following: [*.]nclottery.com and click the ADD button to save. Re-login to NCLottery.com, DONE. Good Luck!

11/02/2019 05:12 - Lisa M.

How do I see the numbers I’ve chose. They use to come to my email. NC Lottery
Hi, Please click on your user name in the upper right hand corner next to the shopping cart, then click on "My Account" and then "Transactions" you can view past purchases and see the numbers you have chose. I hope this helps.

11/02/2019 03:32 - Cherylyn C.

When will Login Bonuses not be "Pending"?? (Still Pending from beginning of week!) Also, cannot see balance remaining in account! Know my balance before deposit on Fri., spent part, should have couple dollars left, but doesn't show! Sure don't care for the way it works now! Newer and fancier isn't always better!!NC Lottery
Hi Cherylyn, We're not sure what's going on here. Please reach out to our help team at nclottery.com/Help so someone can take a closer look at what's going on with your account.

11/02/2019 03:18 - Cynthia F.

you are losing me as a lucky rewards player because I have not been able to enter tickets since your new programs were started?????? NC Lottery
Our sincere apologizes, Cynthia, for all the inconvenience. We are working diligently on fixing this issue, but recommend to please hold on to your tickets until we get this resolved soon.

11/02/2019 03:15 - Cynthia F.

why can I not enter tickets since yo chance lucky reward entry???? NC Lottery
We are working diligently on fixing this issue, but recommend to please hold on to your tickets until we get this resolved soon. Sorry for the inconvenience.

11/02/2019 02:23 - Gary S.

How do I make a group like on the old app? Two of us are playing together for the year. I want to maintain that. It won’t let me do more then 26 draws. How can I set it up a group for the year? NC Lottery
Hi there Gary, At this time, we have not added Group Play as a purchase option in the new system, but we appreciate knowing that you liked that feature and will pass that along to the folks who are involved with implementing future changes and improvements. Our new "Auto-Renew" feature can help you get tickets for more than 26 draws. All you have to do is select "Auto-Renew" so that you can set up recurring purchases for your favorite games every few weeks.

11/02/2019 02:02 - Michael H.

Can't get wallet balance and deposit funds via the laptop browser (Edge). Not blocking cookies, ads, and trackers. Live just across state line and used to be able to do anything except buy. NC Lottery
So sorry you are having issues with the new layout of our website. Please make sure to clear out your browser's cache and then head to the Player Dashboard located at the top right hand side of your screen. When you click, you’ll see a different layout that’s easier to navigate. You’ll see primary account details such as points balance, wallet balance, and drawing entries. There are also links to your balance, Lucke-Rewards activities and histories, and account details.

11/02/2019 01:27 - Melany S.

I always Power Play my Powerball tickets and buy the Megaplier for Mega Millions. Why can't I do that on the new site? It is not given as an option. you'd think the lottery would want that extra dollar on each ticket.NC Lottery
You can certainly add the Power Play and Megaplier on the new site! The option to add a multiplier is now on the screen after you make your number selection. If you click "add to cart" the next screen gives the PowerPlay or Megaplier choice.

11/02/2019 12:59 - james h.

i am entering my draw tickets but the system will not accept them. method not allowed keeps coming up NC Lottery
We are working diligently on fixing this issue, but recommend to please hold on to your tickets until we get this resolved soon. Sorry for the inconvenience.

11/02/2019 11:55 - Tanner B.

NC LOTTERY-- The issue that I'm currently having after your updates seem to be only on the LUCKE-REWARDS and my USER drop down tab. It allows you to open it, but it continues to "load" until it times your session out. NC Lottery
Hi Tanner, we want to sincerely apologize for the inconvenience this has caused you. To get your dashboard working, please try clearing your cache and restarting your browser.

11/02/2019 11:36 - Mel b.

There are several nc lottery apps. What does your latest updated one look like so I can download the right One? NC Lottery
Please go to https://nclottery.com/Home and scroll down the page until you see "Buy & Scan". Click on that section and it should take you to the page to download our app on your mobile phone. I hope this helps. Thanks.

11/02/2019 11:33 - Marsha G.

Hi. Today is Nov 2 and I still cannot enter my tickets for second chance drawings. I can log in to my account, but nothing works after that. Can you help? Thank you. NC Lottery
Hi Marsha. We are working diligently on fixing this issue, but recommend to please hold on to your tickets until we get this resolved soon. Sorry for the inconvenience.

11/02/2019 10:47 - Tony T.

disregard my previous msg. please, found past winners...just would like to see the ones from the distant past too...not just the most recent ones. The old format was much better .

11/02/2019 10:44 - John T.

No matter what I do, I can't get my account "verified". All my information is correct and has not changed, but I can't purchase tickets or do anything else. If you're not going to verify my account, can I even opt out of the program and withdraw the money in my wallet? Your new system seems designed to drive away customers, rather than draw them in.NC Lottery
Hi John, We want to apologize for the frustration this has caused you. If you weren't able to verify your account, you should have received an email with instructions on what to do next. Please check your inbox. Thank you.

11/02/2019 09:21 - Tibor B.

How do you log out of the new and improved lucky rewards site. NC Lottery
You can log out of the website by clicking your username in the upper right and then selecting "Sign Out" at the bottom of that menu. If you are on the mobile app, you can log out by clicking the three lines in the upper left and scrolling to the bottom of that menu and clicking "Sign Out". Hope this helps.

11/02/2019 08:33 - Marilyn F.

The scanner does not work. Everything is now harder to use. NC Lottery
So sorry for the inconvenience. We are currently working on fixing this issue you are having, so please continue to hold on to your tickets until we fix the problem soon.

11/02/2019 08:23 - john a.

In the midst of entering tickets I was logged off again. Still waiting for my pending points to be credited. The games for entering points still is not working.

11/02/2019 07:42 - Craig M.

I use PC only, not the scan app. When I sign on I can, when I try to enter tickets all I get is its loading! I can't look at anything in my drop down box as there are 4 spinning wheels in it. What is it trying to load? Its been like this for days and I can't enter tickets or do anything in my menu. What's up?NC Lottery
Sorry about that, Craig. Please try clearing your cache and restarting your browser. If the issue continues, please reach out to our support team at nclottery.com/Help

11/02/2019 04:15 - Victoria V.

Hi! I scrolled through dozens of questions and haven’t seen mine asked prior - please forgive me if this has already been addressed. How do we purchase tickets for groups? The old app was pretty straightforward with this option, it was hard to miss. Perhaps with so many changes, I’m overlooking something. Thanks!NC Lottery
Thanks for reaching out, Victoria. At this time, we have not added Group Play as a purchase option in the new system, but we appreciate knowing that you liked that feature and will pass that along to the folks who are involved with implementing future changes and improvements.

11/02/2019 03:49 - Tim M.

I tried to change my phone number by submitting an e-mail. After several days I got a response from some guy who said I need to call you to confirm things. Why is this? I'm just telling you what my new number is. I'm not buying from you online. Also, I appear to have made a typo in the area code. Looks like I typed 6910 which is really 910. Couldn't that guy figure that out? Or is this guy actually A.I. and thus can't read between the lines?NC Lottery
Hi Tim, We want to do everything we can to keep your personal info safe. Asking you to call to verify your information before we update your account is a measure meant to protect you and your account. It would be very unfortunate if you were to win a Lucke-Reawrds or second-chance drawing, but we didn't have the correct phone number on file to let you know. We apologize for the inconvenience.

11/02/2019 03:27 - Jack W.

Hey NCL in the app where do you find your entry for the draw games like the gobble up green and the Carolina Panthers games also why only 1 to 10 entry or all your point can't do like before and entry a quantity. also tried to email from the app and imagine this got a error. Thanks Jack NC Lottery
Hi there Jack, You can view your Lucke-Rewards entry history here: https://nclottery.com/RewardsHistory?ht=REWARD. Just select the tab at the top for which category you are interested in seeing. Hope this helps!

11/02/2019 01:45 - Mark M.

REF: my last message about the app version. I had v2.0.1 Build 14 installed The download page shows v2.0.7 I downloaded and installed the v2.0.7 I opened the app and it still says v2.0.1 but the Build did change to (15). However, it will not check tickets on an Android S7. I can scan points successfully.NC Lottery
Hi Mark, Our team is looking into this now. Is there a specific error you receive when you try to check your tickets? Thanks.

11/02/2019 01:11 - Mark M.

NCLOTTEY, I think you made a mistake on the current app version. The app page is showing Current Version: 2.0.7 Updated: October 29, 2019

11/02/2019 12:00 - Harold G.

Can't get page for entering rewards points, even after allowing cookies. What's up? NC Lottery
So sorry you are having trouble with website. If you are in the mobile app, you can click the menu in the upper left and select Manual Ticket Entry. If you are on the desktop site, you can enter tickets here: https://nclottery.com/RewardsTicketEntry. Players who signed in for the first time on the new platform should receive 100 bonus points for signing in the first time and 100 points for upgrading their account. There are also new ways to earn points with surveys, games and even a referral bonus!

11/01/2019 09:31 - Brian W.

$5 minimum? It was a good run. Bye!

11/01/2019 08:16 - Mary L R.

I still have not received an answer: do the national lottery operators know that you are forcing people to buy more tickets than they in order to fund your overhead? This is really, really offensive NC Lottery
So sorry, Mary, if we have offended you, but be updated our policies to include a $5 minimum purchase amount to help counter transaction fees. In all of our sales and marketing practices, the lottery encourages players to play for fun and to play responsibly.

11/01/2019 07:14 - john m.

You claim, * $5 minimum is to offset fees * notarized form I sent to protect my info * can’t refund my money with reverify to prevent fraud Lie Lie Lie Now you are keeping my money, you are liars spand thieves. I hope you get what you deserve.

11/01/2019 03:47 - jim c.

when are the rewards log-ons going to be FIXED ????????NC Lottery
Hi Jim, Our team is working to resolve issues as they arise, but we need a little more info from you on what type of problem you are having. You can also reach out to our support team at nclottery.com/Help

11/01/2019 03:46 - Lila W.

I unblocked my third party cookies. When I account works now. I have a pc and I unblocked mine and I got to enter my scratch tickets & draw tickets in my Lucke-Zone.I just have pc.

11/01/2019 03:45 - ERIC S.

THANK YOU! 11/01/2019 01:03 - MARK M I can now log-in and not have spinning wheels and no page load.

11/01/2019 03:43 - kevin w.

Still having trouble manually entering tickets for points. What do i need to do! Thanks!NC Lottery
Hi Kevin, We want to help, but we need a bit more info. Is there a specific error you are receiving? Are you trying to enter the tickets on a computer, or on the mobile app?

11/01/2019 02:50 - DAVID N.

Is there anyway to withdraw my money in my account?NC Lottery
Hey there, David! Withdrawing your winnings is easy! After signing in to your account, go to My Account (or Account in the app), and select Withdraw Funds from the menu. You can also click on Withdraw Funds in your player dashboard (viewable by clicking on your username in the upper right corner of the website). Follow the prompts to complete your request.

11/01/2019 02:47 - Yvette U.

How come we can’t purchase pick 3 and 4 tickets online NC Lottery
Hi Yvette, Right now we don't have plans to add Pick 3 and Pick 4 to Online Play because the lottery commission has not approved the sale of those games online, but that's not to say it can't change in the future. We're always looking for ways to meet our players requests, so we will share this with the folks who handle those decisions.

11/01/2019 02:19 - Kelly S.

Still having problems scanning tickets in. It is to slow and just shows a grey screen. Is this still be fixed.NC Lottery
Hi Kelly, Our team implemented a fix for the ticket scanner in the most recent update. Please try checking the app store and making sure you have the most recent version of the app installed on your phone (Version 2.0.1).

11/01/2019 01:33 - Mike H.

Why,after years of playing via Lucke Rewards and your verification of my account failing, do you expect me to drive to and pay for a notary public for some authentification that was not a problem til now? No thanks, if I want to play, I'll use a local retailer. NC Lottery
We can certainly understand your frustration, Mike. As a part of this new system, we also transitioned vendors who are providing our online services. Privacy restrictions prevent us from transferring specific pieces of sensitive information to the new system. We apologize for the inconvenience.

11/01/2019 01:08 - Michael C.

Website worked good... until it didn't!

11/01/2019 01:01 - joanie m.

Thank you for sending link i printed the forms out going to a notary and will try to upload a electronic copy this is alot of work i hope the app will work correctly after this because i do love playing the games

11/01/2019 12:30 - joanie m.

I have google the link its saying no website found. could you emai me the link for Affidavit NC Lottery
Here you go! https://nclottery.com/Content/Docs/NCEL_IdentificationAffidavit.pdf

11/01/2019 12:12 - joanie m.

I have received no emails on my drivers license and ss card or my app not working on my phone using i pad now the only email i got was where i enter tickets this morning NC Lottery
Sorry that you didn't get the email, Joanie, but here's what you need to know. If you weren't able to verify your account, we ask that you upload a copy of your social security card, a photo ID as well as a notarized copy of the Identification Affidavit (Affidavit here: https://nclottery.com/Content/Docs/NCEL_IdentificationAffidavit.pdf). This will provide us with the information necessary to help you through the process. Once you have those items together, you can upload them directly to the secure document upload located in your Account. We apologize for the inconvenience.

11/01/2019 11:57 - Allen F.

Where do I go to see what drawings I am currently entered in? It was easy to find the old way. I don't want to miss one but don't want to enter one twice either.NC Lottery
Hi there Allen, You can view your Lucke-Rewards entry history here: https://nclottery.com/RewardsHistory?ht=REWARD

11/01/2019 11:54 - joanie m.

I cant even find ticket checker on this new appNC Lottery
We can help! Just sign into the app and click on the circular blue button in the lower right corner. That will open the ticket checker and scanner to collect points. Just make sure you have enabled camera access in your phone's settings and that you are using the most recent version of the app. Good luck!

11/01/2019 11:48 - joanie m.

Why does new app keep saying your time is up log in again NC Lottery
Hi Joanie, We explain why you'll need to log in again in the blog post above. Hope this helps!

11/01/2019 11:46 - joanie m.

I am trying to learn this new app I still cannot scan tickets entering them manually cannot purchase online tickets already downloaded my driver's license and ss card 3 times which i did not like. I donot like that out their for someone to steal my info It was so easy before what happen. Going to give it some time to get it right or go back to the way it was or i guess i want be playing online games it already took alot of my time not going to do all this to confusing and you should only need people's info if they win so i dont understand why you are asking for personal info i now wish i had not taken the pictures and put that out their my husbsnd got really mad at me saying if yall get hacked anyone would have my information NC Lottery
Hi Joanie, If you weren't able to verify your account, you should have received an email with instructions on what to do next. Please check your inbox. Thanks!

11/01/2019 11:17 - Mark M.

***THOUGHTS*** REF: "The $5.00 minimum was put in place to offset Transaction Fees." If we’re depositing $20, $30, $50 dollars chunks or using winnings already in our accounts, how is that offsetting any transaction fees when there are NO TRANSACTIONS? I could understand if users were depositing $1 or $2 at a time to play... But if the account is full of money, the fee is unwarranted. Please let us make the decisions on how much we would like to lose. If a customer deposits less than $5.00 then show them a message that they will be charged a transaction fee unless the deposit is above $5.00 or even $10. But once the money has been deposited, there is no more Bank Transactions. Hit the small deposits, not the small purchases for those of us who already have money sitting in your bank. Customers should be happy customers. Happy customers return. Thank You.

11/01/2019 11:14 - Tony T.

You're welcome Mark M and good luck to you also ! Question for lucky zone, when entering the gobble promo... under quantity... I saw in small numbers: "Only 9513101 left "...that number amount changes and went down to 9513044 when I just checked. What does that mean ? Looks like a limit to the number of entries that will be allowed.NC Lottery
Hi Tony, Thanks for pointing that out to us! We're not sure why that is displayed, there is no limit to the number of entries a drawing can receive. Our team is working to get that removed now.

11/01/2019 11:07 - William D.

on 10/31 at 04:31 jim b said very interesting fact. i agree with him as a retired business man. i understand the fees and this is about making people spend more money, the big boss wants bigger bonuses.

11/01/2019 11:03 - John T.

I don't like the $5.00 minimum purchase "feature"

11/01/2019 10:58 - William D.

took me a long time to save up my points to just do the ones i like but not everyone spends $2000.00 a day to enter points.???? Big Red Flag. this is i thought for the customers, right????

11/01/2019 10:49 - William D.

This site should not be used for political agenda. If so it would start cyber-bully contest.

11/01/2019 10:41 - Mark M.

Well thank you Tony T. I am a programmer by trade. Yes in chrome everything is hidden under the Advance link. I had that typed in but this messaging system only allows 1024 characters. That was about half of what I had typed up to post. It also removes paragraphs and puts everything in one big clump. Good Luck!

11/01/2019 10:38 - JULIA J.

The yellow screen went away by clearing History and Website data, thanks! On another note, the scanner is working so much faster now when scanning to earn Rewards. Please bring back the feature that enables us to see how many entries we have for the monthly and weekly drawings. Something similar to what is in the 2nd Chance Drawings that we can see the number of entries at a glance. Also not a fan of the minimum amount of tickets you must purchase for online play. NC Lottery
Thanks for the feedback, Julia! Our team is planning to add that feature back in the future.

11/01/2019 10:25 - David H.

I've uploaded all the documents required to take care of my verification error. How long should I expect before someone reviews them and grants me access to deposit funds and purchase tickets?NC Lottery
We appreciate you letting us know, David! Please allow us few business days to review and validate as our team is working through a large volume of submissions. Thank you!

11/01/2019 10:13 - mike r.

Is there a separate drawing for the Big Spin codes ? I.e.92FN5H. Thanks...Mike NC Lottery
Good morning Mike. For BIG SPIN codes head over to ncbigspin.com and enter your code to see if you have a winning ticket.

11/01/2019 09:40 - thuong b.

How do I automatic log in by face passwords of iPhone NC Lottery
Hi Thuong, Right now our app doesn't support facial recognition for login. For now, you'll need to input your username and password. Hope this helps!

11/01/2019 09:25 - Tony T.

Mark M...thank you, it's working now! Your instructions need to be pinned at the top here, would save a lot of people a lot of time . Do I fully trust this site yet? NO way, they still have some bugs to work out am sure but it is far better than it was, thanks to you. Per the google chrome instructions, just fyi . When you go to the settings, in order to get to the " site settings" ( at least for me) I had to click on " advanced" then found them under privacy and security. You and Mike S. need to be in the programming dept. at NCEL .

11/01/2019 09:20 - Victoria Z.

Has anyone bothered to look at the dollar amount you are losing with this so call new and better way????

11/01/2019 09:03 - john a.

Again this morning I was logged off while entering tickets. When will those games to earn points start working?

11/01/2019 08:20 - Don C.

Change the minimum purchase back to $1.00! How can I "Play Responsibly" when the NC Education Lottery forces me to spend $5.00 minimum to use their website for one transaction. So for one year instead of spending $365 NCEL wants me to spend $1,825. Do the right thing NCEL!NC Lottery
We hear you, Don. Like all e-commerce purchases, there is a cost involved. To off-set that cost and ensure we are meeting our mission in raising money for education, we increased the minimum funding and purchasing requirements for buying online. However, we understand your concern. That is why we set the lowest limit possible to take into account the transaction fees and only as a requirement for e-commerce transactions through our Online Portal. We know folks enjoy playing the lottery as a form of entertainment, and many folks set a budget and prefer to buy only one draw at a time. That is why you can still go to any retailer and purchase your tickets with no minimum requirements.

11/01/2019 08:06 - Linda C.

My Lucke-Rewards will not allow me to enter tickets. The page will not load (just swirls). I have cleared my cache and still nothing. NC Lottery
Good morning Linda- We appreciate your patience as we work to fix the ticket entry issues. Things should be up and running sometime today. If you still can't enter your ticket then please call 1-866-934-0289 and someone will be happy to help you figure out what's going on.

11/01/2019 07:04 - John L.

I have read many, many posts regarding this non-functioning website. I chatted online with someone named "Sam". He sent me an email with a two page form which indicates requirements for providing my SS number and certification of this certificate by a notary. ARE YOU KIDDING ME? Now I know Governor Roy Cooper and his Democratic operatives are involved. There is no need for such information unless the "STATE" is collecting private data on its citizens. Goodbye NCEL. What a joke!!!! I will no longer spend any money on this corrupt organization. I guess I owe you a big Thank-you! You will be saving me money as lotteries are nothing more than a shadow method of separating money from the poorest of us who are hoping to capture a slice of the pie without having to work for it. Anybody notice their property and sales taxes increase with the excuse of needing more money for schools and teachers? I guess the NCEL does not live up to its billing as giving back to the schools and teachers.

11/01/2019 06:30 - Donnie F.

Apparently this app was not tested before launching. Checked a Cash 5 ticket won a dollar, checked the same ticket again won 5 dollars, checked it again and the site froze up and couldn’t even sign out. Not surprising the North Carolina would launch something that apparently has not been tested fully. From the comments I’ve read the issue I’m having is very minor compared to all the other issues the app. is creating. Waiting for a correct fix to the app. NC Lottery
Hi Donnie, Sorry about that! Please try deleting and reinstalling the app. If you continue to experience the app freezing, please reach out to our support team at nclottery.com/Help

11/01/2019 06:26 - Tom a.

I still have 18 points pending from pick 3 and pick 4 tickets some entered as far back as this past Monday When will these be credited? Also for whatever reason lucky 7 tickets will not be accepted by luck rewards. Don t suggest calling customer support 2 tries have produced 15 minute hold times without speaking to a live personNC Lottery
Hey Tom, Sorry for the delay. Your points should switch over from pending soon. If you still aren't seeing them in the next day or two, please connect with our help team at nclottery.com/Help and they will be able to take a closer look. For the Luck 7 ticket, our team is working on this and it should be fixed soon. Please hold onto those tickets and try again later today.

11/01/2019 05:43 - JULIA J.

How do I get rid of the yellow screen on my iPad, I've rebooted several times but it's still there.NC Lottery
Hi Julia, If you are using the mobile app, please make sure you have downloaded the most recent version of the app. If you are accessing the site in your browser, please clear your cache and try again.

11/01/2019 04:37 - William B.

Why can’t we scan tickets anymore?

11/01/2019 04:30 - Michelle C.

How can I enter my online tickets into the 2nd chance drawings?NC Lottery
Hi there Michelle! Entering your tickets is easy. On the website, just hover your cursor over the "Lucke-Rewards" heading at the top, then choose "Ticket Entry". There you will be able to submit your tickets to receive Lucke-Rewards points and any second-chance entries. Good luck!

11/01/2019 04:11 - David B.

Why can you only redeem your points maximum 10 entries at time? I enter 100 or more each time as most people probably do. Need to have a 25 50 or 100 number for entries. Make it easier. Thanks NC Lottery
Thanks for the feedback, David. We will pass it along to our website team for possible future improvements to the site.

11/01/2019 01:03 - Mark M.

***ATTENTION EVERYONE*** For those of you that are having trouble with this site bouncing you back to the home page or, seeing continuously spinning wait animations in the BLUE menu after you've logged in, Here is a fix for Chrome and Firefox. Add two sites in Chrome: Go to Settings, Site Settings, Cookies and Site Data... at the bottom under "Allow" click ADD & type in [*.]gamesrv1.com then click ADD to save. Again Under "Allow" click ADD again and type in the following: [*.]nclottery.com and click the ADD button to save. Re-login to NCLottery.com, DONE. -------- In Firefox. Load NCLottery webpage, look up in the left of the address bar and you see a little shield icon. Click that and at the top of the opening window you see "Enhanced tracking protecting is on for this site". Click that slider button to DISABLE this for this site. Doing this adds NCLottery.com to an Exception list under "Privacy & Security" automatically. I used Firefox v70, & Chrome v78. Good Luck!

10/31/2019 10:45 - Mark M.

WHERE ARE SECOND CHANCE DRAWING ENTRIES I INVESTED ALL MY POINTS IN LOCATED? PLEASE???NC Lottery
Not to worry, Mark! All of your entries are still accounted for. You can find your entry history here: [uirl]https://nclottery.com/RewardsHistory?ht=SECOND_CHANCE[/url]

10/31/2019 10:43 - Mark M.

I FOUND MY NUMBERS USING INTERNET EXPLORER BROWSER. THAT IS THE ONLY BROWSER THAT WILL SOMEWHAT WORK IN THIS SITE. INTERNET EXPLORER IS AN UNSAFE BROWSER. WHY DO YOU MODERATE AWAY ALL OF MY COMMENTS? YOU ONLY POST FAVORABLE COMMENTS? IF YOU COULD ROLL BACK TO THE OLD SITE IT WOULD BE MUCH APPRECIATED BY ME, MARK MNC Lottery
Hi Mark, Don't worry, all of your comments are being posted. Everyone's comments are put into a queue to be reviewed to ensure they do not contain vulgar language or rude comments toward other players, and also gives us a chance to respond to any questions or concerns.

10/31/2019 10:43 - Steve L. P.

This new makeover is worse than what you had before. I couldn't purchase tickets online since the "geolocation" update. Now it is almost next to impossible to complete a simple task. I never seen an update with this many non-functioning items. Logging on is about all you can do. I really hope you get it fixed. This is really bad.

10/31/2019 10:37 - marie p.

how do you log off now?NC Lottery
Hey there Marie, The log out button is in the menu on the right side after clicking on your name. You may need to zoom out on your browser by clicking "ctrl -" to see the button.

10/31/2019 10:23 - Mark M.

10/31/2019-- WHERE ARE MY NUMBERS I JUST PURCHASED? GOT AN EMAIL SAYING THANKS FOR THE MONEY BUT NO NUMBERS... IN MY ACCOUNT, EVERY LINK IS FORWARDED BACK TO THE INDEX PAGE. PLEASE SEND ME MY NUMBERS.NC Lottery
Hi there Mark, It's possible that our emails are getting caught in your spam filter. All notifications will arrive from play@email.nclottery.com, accounting@mail.nclottery.com, customersupport@mail.nclottery.com, onlineplay@mail.nclottery.com, and luckerewards@mail.nclottery.com. Please make sure you allow emails from these addresses. If you still aren't finding what you are looking for, please reach out to our support team at nclottery.com/Help. Thanks!

10/31/2019 09:38 - ELMER S.

IT WAS BETTER THE OLD WAY TO ENTER TICKETS

10/31/2019 09:19 - Tom R.

why is the log out option not showing??NC Lottery
Hi there Tom, The log out button is in the menu on the right side after clicking on your name. You may need to zoom out on your browser by clicking "ctrl -" to see the button.

10/31/2019 09:13 - Tom R.

why is my transaction history not showing up??NC Lottery
Hi there Tom, If you are having trouble with your account, please try clearing your cache and restarting your browser. If the issue continues, please reach out to our support team at nclottery.com/Help

10/31/2019 09:11 - Tom R.

why is my account not showing up?

10/31/2019 08:48 - Roger K.

10/31/2019 08:13 - John L. John, go in your browser and to security and allow all cookies. I did that on my windows edge browser and it works for me..

10/31/2019 08:21 - Roger K.

well reading some of these questions on here, so I went and downloaded firefox browser. What you know it works. I can do it all now! Just going to have to open firefox to do it though. I do not like firefox broswer. I like my windows edge broswer that came loaded on my laptop. Guess I'm going to have to get use to it.

10/31/2019 08:14 - hurley m.

I don't want to buy tickets on line,I just want to enter my cash 5 luck rewards numbers like I have being doing, This is a screwed up mess.

10/31/2019 07:57 - William F.

Once I updated to the latest app version everything is working good.

10/31/2019 07:56 - Ray F.

I'm having the same issues everyone else is having - have not figured out how to enter my points in Lucke Rewards. I have to agree with what another person said about if it ain't broke don't fix it because I cannot see any benefits from this new website - especially if you cannot easily do the things you could do before. Oh well. My just lose out on entering my tickets for second chance games not that I've ever won anything from the hundreds of tickets and scratch-offs I've entered the last 5-10 years! NC Lottery
Good morning Ray- We apologize for the inconvenience you've experienced. Our team is working to resolve the ticket entry issues, and it should be solved soon. Please try later today to enter them. If you still have issues then, please call 1-866-934-0289 and someone will be happy to help identify the problem.

10/31/2019 07:33 - Victoria Z.

I still cannot deposit any money. What is going on? I never had trouble before .My location is on my drivers licence is onfile. I filled in all the info you needed. Please help.NC Lottery
If you weren't able to verify your account, you should have received an email with instructions on what to do next. Please check your inbox. Thanks!

10/31/2019 07:23 - Eddie R.

I got a headache looking for a replied to my ? about the email system built into the site before if its gone are I just cant find it thanks.... to many post lol......

10/31/2019 07:23 - JOHN O.

I cannot submit games in my cart. there is no submit or buy button!!NC Lottery
Hi John, Please double check that you have cookies enabled for our website. That should resolve the issue you are having. Thanks!

10/31/2019 07:19 - Mark M.

Nothing on this site works. Now a five dolla minimum purchase. Folks, this is what when someone tells you they know Javascript and you let them do your whole site in Javascript. Let me know when you want someone to make a site that works using Microsoft .NET.....

10/31/2019 07:19 - Mark M.

10/31/2019 07:08 - Georgie R.

I am unable to use ticket entry. I have a yellow screen. I have to scroll down to see the pageNC Lottery
Hey there Georgie, Please try clearing your cache and then restarting your browser. That should solve the issue.

10/31/2019 06:35 - William F.

When I click on "ticket entry" the only page that comes up is for manual entry, how do I get to the scan option? So far I think the old site was much more user friendly. NC Lottery
Hi William, In order to scan your tickets, you'll need to download the mobile app onto your phone. Here's more info on how to do that: https://nclottery.com/MobileApp

10/31/2019 06:10 - Tony T.

wheels still spinning to NOWHERE. Goggle chrome here & have tried 2 diff. browsers ( yes, cleared cookies/cache many times) to no avail. Obviously,as we all know, this is not caused by a member/user issue. Only hope our points entries/ are still where they should be once your programmers get this figured out. What a train wreck !

10/31/2019 05:59 - joanie m.

I cannot get the new app to work it keeps saying to download my drivers license i have 3 times it cannot identify me i guess this is new i have never been ask to download driver licenses before when i want to make a purchase. I am not on the app now i Google nclottery and signed in NC Lottery
Hi Joanie, If you weren't able to verify your account, you should have received an email with instructions on what to do next. Please check your inbox. Thanks!

10/31/2019 05:53 - Dick W.

The new mobile app will not scan a ticket, Is it not working properly? This is a HTC android phone.NC Lottery
Hi Dick, We're not sure what's causing this for you. Please reach out to our support team at nclottery.com/Help and someone there should be able to take a closer look.

10/31/2019 05:21 - Percy M.

I have updated my information and it seems that I have not been credited with all of the second chance points I earned before the system changed. Please inform me if I am correct. Thanks. Percy M.NC Lottery
Hi there Percy, The blog team does not have access to view your specific account information. If you are concerned that you might be missing some second-chance entries, please reach out to our help team at nclottery.com/Help. Thanks!

10/31/2019 04:56 - Larry H.

Who in the HELL dreamed up this new site ?? The same people that did the Intenet set up for Obamacare which was a shambles when it first came out and didn't work either !!!!! Go back to the simple site you had !!!!!

10/31/2019 04:51 - JIM B.

Oh yea-happy halloween!

10/31/2019 04:49 - JIM B.

I do get a kick out of reading these comments but I must say the (helps cover our transaction fees) is pure nonsense! The most NCEL would pay is 3.0% of the dollar amount and NCEL would be crazy to pay that %. Your % with the volume you do is probably around 1.5%. That's 7 cents per each 5.00. You pay the retailer 35 cents to sell the ticket for crying out loud. Solution-don't charge the fee and suck it up as a tax write off or subtract it from the grand total paid out on that pool's prize amount. It's called the price of doing business! With my internet business I even pay the 7.5% sales tax on purchases. Good business sense and the volume sure has increased!

10/31/2019 04:41 - Larry H.

NO YOU CANNOT VIEW WHERE YOUR POINTS HAVE BEEN PUT ON ANY GAME !!!!!!!! You go to where you've told me to go and view where my points have been applied and it ALWAYS goes back to the fricken screen selling tickets !!!!!!!!!!!!!!!!!!!!!!!!!NC Lottery
Hi Larry, Please try clearing your browser cache and log in again--that should fix this. You should be able to view your points history here: https://nclottery.com/RewardsHistory?ht=REWARD

10/31/2019 04:17 - Evelyn P.

Today my screen is almost all yellow. Will not show everything. Makes it extremely difficult to enter my tickets. I have to log out and sign back on between tickets. What gives.NC Lottery
Hi Evelyn, Please try clearing your cache and then restarting your browser. That should solve the issue.

10/31/2019 04:07 - Tammy O.

I have already reached out, chatted, e-mailed, and called. No help. I started playing online when it was first offered and play regular numbers monthly. I have never won more than a couple dollars here and there but have spent quite a bit. Actually, I wonder if anyone has any luck with the online plays. I have entered hundreds of drawings as well, with absolutely no luck. This change will probably save me a lot of money. Good bye.

10/31/2019 04:07 - Larry C.

$5 minimum purchase? Why?? You have a "Play Responsibly" page and now you want to force people to buy at least $5 worth of ticket???

10/31/2019 03:52 - Tammy O.

It is not reasonable to ask for a notarized form from someone that has been playing online for years. I can understand asking for a Drivers license like the machines do, but they should only need a SS# before paying out over $600. I uploaded my license. If you can't activate my account with that, just refund my balance. NC Lottery
We want to sincerely apologize for the frustration this has caused you, Tammy. For assistance with your Online Play account, you will need to reach out to our support team at nclotteyr.com/Help.

10/31/2019 03:34 - Denver G.

I think I read some where that the cash match bonus was for a limited time. How long? Will it be extended since so many players, like myself included are having problems with the dysfunctional web site. I sooo want to fund my wallet to take advantage of the 50%, but am still reluctant to do so....NC Lottery
We completely understand your hesitation, Denver. We can't guarantee how long the cash match will be available, so we suggest taking advantage as soon as you feel comfortable.

10/31/2019 03:11 - john m.

Why can NCEL not see how requiring a notarized form from people who have been playing for years is not reasonable? Last you gladly took my money no way I have to PROVE my identity to you. This is YOUR issue not the people who sign in. Said it before, if you can’t fix my account and give me access you can keep your new system. Cancel my account and refund my money! This is just plain stupid!

10/31/2019 01:42 - Tammy O.

Hi, Since the recent change, I haven't been able to play online. I have played online for years. I uploaded my drivers license and still can't complete a purchase.NC Lottery
Hi Tammy, If you weren't able to verify your account, you should have received an email with instructions on what to do next, but here's what you need to know. We ask that you upload a copy of your social security card, a photo ID as well as a notarized copy of the Identification Affidavit (Affidavit here: https://nclottery.com/Content/Docs/NCEL_IdentificationAffidavit.pdf). This will provide us with the information necessary to help you through the process. Once you have those items together, you can upload them directly to the secure document upload located in your Account. We apologize for the inconvenience.

10/31/2019 01:11 - JIM B.

Trying to figure out why my screen is 50% yellow. Screen shows money mode and will not close out on the provided close x button. Tried dragging all the yellow up and down to eliminate it to no avail. Having to go to favorites and click Lottery each time i want to look at a page. Please advise-do not have time to contact your support team. Thanks and will check back this evening.NC Lottery
Hi Jim, Sorry about that!Please try clearing your cache and rebooting your browser.

10/31/2019 01:04 - Tim M.

Where's my previous post? Should've been dated 10/30. Any reason it wasn't printed? Also, I believe bots are posting on here. Just scroll down. There are IDENTICAL posts, back-to-back, but different user names. You usually answer the more recent post. What's going on here? There's no way 2 different people are going to post the same thing and definitely not back-to-back. Check it out. This has to be bots but for the life of me I have no idea WHY you would do this?!NC Lottery
Hi Tim, All of your comments have been posted. Please remember that the blog team is not technical support, we are here to help answer questions about how the lottery works, games, winners, etc. Questions specifically related to account information or technical issues should be directed to the help team. However, we are working to help as much as we can. Due to the high volume of comments being received, we are having a few technical issues with our blog duplicating comments.

10/31/2019 12:46 - Doug S.

I still cannot purchase tickets online. "Unable to verify your identity" I have uploaded a copy of my driver's license twice, it still won't let me buy tickets. I have over $130 in my account which I cannot withdraw because of the identity issue!!! NC Lottery
Hi Doug, We want to sincerely apologize for the frustration this has caused you. If you were not able to verify your account, you should have received an email with instructions on what to do next. We ask that you upload a copy of your social security card, a photo ID as well as a notarized copy of the Identification Affidavit (Affidavit here: https://nclottery.com/Content/Docs/NCEL_IdentificationAffidavit.pdf). This will provide us with the information necessary to help you through the process. Once you have those items together, you can upload them directly to the secure document upload located in your Account.

10/31/2019 12:34 - Germaine F.

How do i scan my tickets???NC Lottery
Hi Germaine, We can help! Just sign into the app and click on the circular blue button in the lower right corner. That will open the ticket checker and scanner to collect points. Just make sure you have enabled camera access in your phone's settings and that you are using the most recent version of the app. Good luck!

10/31/2019 11:50 - Oksana M.

hello When it will be possible to play power ball with powerplay and mega millions with megaplier online?NC Lottery
Hi there Oksana, You can add the Power Play and Megaplier right now! The option to add a multiplier is now on the screen after you make your number selection. If you click "add to cart" the next screen gives the PowerPlay or Megaplier choice.

10/31/2019 11:44 - Stephanie H.

I am having trouble entering all of my tickets dated Tuesday October 29th only. The message Invalid Ticket Submission comes up when I try to do so. I am pretty sure that I bought them at different places and I know I did not cancel the ones that could be.NC Lottery
Hi Stephanie, Our team is working to find a solution to this now. Please hold onto your tickets for the time being. We appreciate your patience.

10/31/2019 11:09 - Denver G.

Hey LZ, I can enter the LF ticket I bought 2day but the 1 I got on the 28th keeps saying invalid . Had a great time at the Keno live event. And of all things I won a cow bell after spinning the little keno wheel. Got $40 tic, won $46, replayed it & won $44. App is working GREAT.........NC Lottery
We're so happy to hear that you had a good time at the Keno event! We wish the blog team could have been there to say hello. Regarding the invalid ticket, our team is actively working to get this fixed, so please hold onto your ticket and stay tuned. We appreciate your patience with this!

10/31/2019 10:33 - Gerald M.

were r all my point.. ???? NC Lottery
Hi there, Gerald. Not to worry, your points are still in your account. They have just moved to a different place. You can see your points in points history. If you looked there and still are not seeing them, you can chat with our live support team at nclottery.com/Help and they should be able to help.

10/31/2019 10:17 - James W.

I had to unblock 3rd party cookies to get drop down menu values to load and open links in drop down menu. circles are gone but don't like allowing 3rd party cookies

10/31/2019 10:01 - James W.

why cant I get to my account or purchase after logging in with edge browser all I get is loading circles in menu drop down and cant get to lucky rewards points in any browserNC Lottery
Hi James, Sorry for the inconvenience! Please try clearing your cache and restarting your browser.

10/31/2019 09:57 - Mark M.

still can't enter tickets for Lucke-Rewards. I can log in add money etc. But can't enter tickets just jumps back to home screen I even set Nclottery allow for pop-upsNC Lottery
Our team is working to find a solution to this now. Please hold onto your tickets for the time being. We appreciate your patience.

10/31/2019 09:39 - Jimmy S.

With the new website, you can't buy a single ticket anymore for Cash 5, Powerball, and Mega millions. You are now required to buy multiple quantities and that sucks!!!!

10/31/2019 09:37 - Mary Ann S.

Your Lucke-Rewards website is not working. I cannot enter the tickets for points. It displays Invalid Ticket Entry. I triple checked all the entry codes on the tickets and they are correct but website still displays Invalid Ticket Entry. NC Lottery
Hi Mary Ann, Our team is looking into into the issue with invalid tikcets. If possible, could you please email a photo of the ticket to communication@lotterync.net? Thank you.

10/31/2019 09:31 - ronald t.

So you have fixed the scanning issue however all the tickets I played yesterday and trying to scan today I’m getting to messages the first one says you’ll get your points tomorrow second one says you’ve already scan the ticket which of course I have not NC Lottery
Hi Ronald, Was it a Pick 3 or Pick 4 ticket that you scanned? Since tickets for those games can be cancelled, they will initially be input into your account as "PENDING". Once the draw passes, your points will be processed and added to your account. Please allow a few days for that to take place. You can view all of this information in your Points History. Hope this helps.

10/31/2019 09:30 - Denver G.

Dana, actually unless you have the PB you need to match 3 numbers to win a prize. Just click on the INFO tab to see the prize break down. NC Lottery
Thanks for the clarification Denver. we were counting the Powerball as one of the numbers.

10/31/2019 09:17 - keith m.

My bad found your reply, to many different blogs!

10/31/2019 09:15 - john a.

I am still getting logged out while I am submitting ticket numbers.

10/31/2019 09:11 - Jason L.

I've been promised an email to help me get validated. I can log into the system fine, but can't play online. The site can't seem to locate me, on my iphone, on my laptop, at home or near work. I swear I live in NC and have allowed location services. What's going on? (I've tried email help and chat help, so far nothing)NC Lottery
Hi Jason, We apologize for the frustration this has caused you. If you have been unable to verify your account, you should have received an email with instructions on what to do next, but if not, here's everything you need to know. We ask that you upload a copy of your social security card, a photo ID as well as a notarized copy of the Identification Affidavit (Affidavit here: https://nclottery.com/Content/Docs/NCEL_IdentificationAffidavit.pdf). This will provide us with the information necessary to help you through the process. Once you have those items together, you can upload them directly to the secure document upload located in your Account.

10/31/2019 09:07 - keith m.

This is the 3rd. time I've asked, why are there no total entries for the weekly or monthly drawings, its nice to see at a glance, how many times you entered a Lucke-Rewards drawing this feature should be added back.NC Lottery
Hi Keith, We've heard your feedback on this and have taken note. We're hoping to get that feature added back in the future!

10/31/2019 08:31 - Diane H.

Good morning if you have one number that matches in the powerball game do you win something. I have number 67 on one of the three tickets I purchased so not sure if that counts for anything. NC Lottery
Good morning Diane- In order to win a prize playing Powerball you have to match at least two numbers. If you go to the following you can find the nine different ways you can win. https://nclottery.com/PowerballHow

10/31/2019 08:13 - John L.

Day Four after the "New & Improved website rollout" and still cannot enter tickets, view points, blah, blah, blah...I don't have the time to waste on such nonsense. Is anybody able to navigate the website? I have logged in (cannot log out) several times; allowed many minutes before giving up. Again, is anybody out there able to navigate this website?

10/31/2019 08:12 - anthony w.

i lived in n.c. but went to va to help my sister out because of a stroke, do that mesn i caint play online until i go bake to nc NC Lottery
Good morning Anthony- We're sorry to hear about your sister and wish her a speedy recovery. Unfortunately, you do have to be in North Carolina in order to purchase an online ticket. We look forward to having you play again once your sister recovers. Best wishes!

10/31/2019 07:57 - Peter M.

I was inputting my info on the new information page and thought I had finished after I put in my last 4 soc sec numbers but could not find any enter option and could not scroll down, so I closed out. Where did I go wrong?NC Lottery
Hi Peter, We're not sure what happened here. Please reach out to our support team at nclottery.com/Help and they should be able to take a closer look at what's going on.

10/31/2019 07:51 - Paula H.

I have been trying to enter lucky reward ticket numbers. I have tried scanning and entering manually and it keeps saying ineligible numbers. I am entering off of mega millions and power ball tickets.NC Lottery
Our team is working to find a solution to this now. Please hold onto your tickets for the time being. We appreciate your patience.

10/31/2019 07:23 - Chukwuma A.

Getting a yellow screen. Can't view the complete site on my phone since the update. And can you put an option of how many draws you want manually than a pull down many that gives you options. NC Lottery
Good morning Chukwuma- In order to get rid of the yellow screen, double check and make sure you aren't logged into the lottery's website on any different browsers of web tabs. If you aren't go ahead and push the CTRL button on your computer and refresh the web page. That should clear your screen.

10/31/2019 07:02 - danny w.

(Works fine) Great job some people just need to learn how to follow directions. ??

10/31/2019 06:57 - Flo J.

hey there! yesterday i was able to input tickets in my luck rewards but not today. it keeps telling me that its incorrect submission. please fix thx NC Lottery
Good morning Flo- Thanks for letting us know that you're having some issues. We are working with our team and should hopefully have a fix soon.

10/31/2019 06:40 - Mary W.

I CAN NOT enter scratch off tickets. It states: THIS IS AN ENVALIED ENTRY I have no problem with draw tickets.NC Lottery
Hi Mary, Our team is looking into this. What specific scratch-off are you trying to enter when you get this error?

10/31/2019 06:12 - Regina B.

I have a yellow screen that says money mode when I sign in.I can't close it. What do I need to do.I can't even close my account.Please Help! NC Lottery
Good morning Regina- we're happy to help. In order to get rid of the yellow screen, first make sure that you aren't logged into the website on any different tabs. If you aren't, go ahead and hit the CTRL button on your computer and refresh the page.

10/31/2019 05:38 - Nicholas N.

i just purchase 24 $ of power ball ticket online it show that it was taken from my back account but not what i purchase how can i get the tickets or my money backNC Lottery
Hi Nicholas, Please reach out to our support team at nclottery.com/Help for more assistance.

10/31/2019 05:36 - Eric B.

How do I know if and how much of a prize I have won? There used to be a message board you could check for winnings purchases etc. NC Lottery
Hi Eric, If you win a prize from a ticket you bought online, you will receive an email as well as a pop-up when you sign in for the first time after your win. Wins of $599 or less will be automatically added to your wallet, and you can keep track of those in your transaction history. Hope this helps!

10/31/2019 05:06 - Larry H.

So all the points I had before you screwed it all up with the way it is now is supposedly lost to me being able to use them on any game if I try to use the points towards a game it always goes back to a screen that appoligizes for an inconvenience and then back to the main page selling tickets, so that means I am completely screwed !!!!!!!!!!! I really don't like this new page set up some idiot IT guy has set up for you to screw us out of what we all had saved !!!

10/31/2019 04:55 - Larry H.

The new system that you have gone to is confusing as heck !!! I can't get any window to open to apply my tickets in Lucke zone to load the points or it isn't showing where I've put points towards any new game that is on the screen now !! The old system allowed me to put additional points towards any certain game the way it seems to be now is you can only put points one at a time towards a game that still doesn't show so you know what or where the points have went to !!!! Very confusing !!!!NC Lottery
Hi Larry, Sorry for the confusion! You can view where you submitted your points by visiting your Points History page on your Dashboard.

10/31/2019 04:43 - richard c.

Ticket checker not working but rewards points work.it says does not recognize ticket see retailerNC Lottery
Our team is working to find a solution to this now. Please hold onto your tickets for the time being. We appreciate your patience.

10/31/2019 03:23 - jerry a.

How do I log out?NC Lottery
Hi Jerry, the log out button is in the menu on the right side after clicking on your name. You may need to zoom out on your browser by clicking "ctrl -" to see the button.

10/31/2019 03:18 - jerry a.

I CAN NOT ENTER MY NUMBERS TO LUCKE REWARDS IT JUST KEEPS LOADING WHEN I USED TO HIT ENTER MY NUMBERS I WOULD PUT IN MY INFORMATION WHY DON'T YOU GO BACK TO THE OLD SITE--IT WORKED AND IF IT AINT BROKE DON'T FIX IT???????????NC Lottery
Our team is working to find a solution to this now. Please hold onto your tickets for the time being. We appreciate your patience.

10/31/2019 01:39 - Randy R.

do not like system can not put my numbers in and really have not way to check them to see if they went in. Have wasted two hours or more on hold on the phone this week have not talked to any one

10/31/2019 01:15 - Ralph B.

I can not get to the check out after placing tickets in my cart. There is NO option showing that will take me to the checkout.NC Lottery
Sorry about that, Ralph. We're not sure what is causing that. Please reach out to our support team at nclottery.com/Help so someone can take a closer look at what's going on.

10/30/2019 11:20 - Donnie B.

there is not a checkout box for ticket sale, nor can I 'sign out' of my account online. HELP NC Lottery
Hi there, Bill. We're here to help! I assume you are playing online and not via our mobile app. If you are not, please let us know. Once you have made your selections for which games you would like to purchase, you need to select the cart icon to the left of your username (top right of your screen). That's how you check out. You can sign out by selecting your username at the top right corner and selecting "sign out" at the bottom of the drop down menu.

10/30/2019 11:17 - Bill F.

there is not a checkout box for ticket sale, nor can I 'sign out' of my account online. HELPNC Lottery
Hi Bill, We're not sure what is causing that. Please reach out to our support team at nclottery.com/Help so someone can take a closer look at what's going on.

10/30/2019 11:07 - DAVID N.

Since it took a few day my dash board does not work. Is there any way I can cash out my remain money in my account? NC Lottery
Hi David, we want to sincerely apologize for the inconvenience this has caused you. To get your dashboard working, please try clearing your cache and restarting your browser. If you are using the mobile app, please double check that you have installed the most recent version of the app. You are able to transfer any winnings over to your debit account, but money that was transferred from your checking account to fund your wallet cannot be transferred.

10/30/2019 11:00 - DAVID N.

check my account on dash board but it does not work. I did not know tickets I bought on 10/30/19 go through or not.Also my early tickets on my account. NC Lottery
Our team is working to find a solution to this now. Please hold onto your tickets for the time being. We appreciate your patience.

10/30/2019 10:53 - Austin H.

The new app is horrible! There is a minimum for each game! Also the scanning tool is worse then the old app.also you have to go to account to see if you won or not instead of just loging in and seeing it on tickets and messaging . Also it logs you out after like 5 mins so you have to keep loging in . Will now have to go back to buying tickets at the gas station. One or two tickets instead of 3 or 5 each draw. It's a shame! NC Lottery
Hi, Austin. We appreciate you taking the time to let us know how you feel about the new app. We are listening to everyone's suggestions and are sharing with the folks who make those decisions.

10/30/2019 10:43 - Lorene R.

Hello, have problems with my enter tickets keep saying it is invalid as well some my scratch tickets as well especially the Lucky 7’s $1.00 tickets. It will kick off when you are entering your tickets. It make difficult when you are trying key in your tickets and you have do all over again. Give me some assistance what I need to do. Call help line as well, keep kick you off as well. Thanks you for time and hope some of the solution will be resolved soon. NC Lottery
Hi Lorene, Our team is working to find a solution to this now. Please hold onto your tickets for the time being. We appreciate your patience.

10/30/2019 10:37 - Nancy N.

Why is there a minimum purchase on tickets now. If I have made a debit deposit into my online account I should be able to buy one ticket if that’s what I want. I don’t think this is right. NC Lottery
As a part of our new Online Play system, we updated our policies to include a $5 minimum purchase amount to help counter transaction fees. We appreciate you sharing your feedback with us and we will be sure to share it with the appropriate department.

10/30/2019 10:24 - Johnny H.

I don't see an option button to log out withNC Lottery
Sorry about that, Johnny. It's possible that your browser screen is zoomed in too far to see the full menu. Please hit CTRL and - to zoom out and try again.

10/30/2019 10:17 - GARY F.

It seems like the minimum purchase is now $5... in the past, with the previous system, I could play 1 ticket or as many tickets as I wanted, for that night only. I change my number selection daily. If this new online system is forcing a minimum of a $5 purchase online, I am out. I will not be forced to play more than what I want to play...example is: on "non" power ball and mega millions nights, I will play 1-10 or more Fantasy 5 tickets based on the prize amount. Explain how we can play a single ticket on any given night under this new format---not happy and a going to be a lost contributor to the state lottery if not clarified on how to play single tickets nightly.NC Lottery
We hear you, Gary. As a part of our new Online Play system, we updated our policies to include a $5 minimum purchase amount to help counter transaction fees. We appreciate you sharing your feedback with us and we will be sure to share it with the appropriate department.

10/30/2019 10:17 - Tatiana D.

I can't log in with Chrome, but I can with Edge. I usually use Chrome browser. Is there the way to fix this? Overall, there are so many issues with this new layout. I didn't expect this.NC Lottery
Hi Tatiana, Sorry about that! Please try clearing your cache in Chrome and then restarting the browser.

10/30/2019 10:16 - Cassandra H.

I don’t like the new system. I can’t figure out how to scan my tickets to get the points so that I can try for the second chance drawings.

10/30/2019 10:08 - Glenn M.

So far, I am finding this new online play confusing and not as user friendly as the previous version.

10/30/2019 10:08 - Mark M.

What is going on here? Shut this down intil it's good enough for people to enter their finance information. Nothing works on this site. I ad numbers to cart they disappear. Everything disappears. WHY THE $5.00 Minimun purchase? Now I have to go to the store again to play numbers. Stop trying to get people to gamble more than they want to gamble. You are encourging people to spend more money with long odds. How many people put their house payments or kids lunch money in here because of the $5.00 minimum? I was liking this site until these unwanted "upgrades" came out.

10/30/2019 09:55 - Ethel D.

I have not been able to enter tickets on line since the update.

10/30/2019 09:49 - Marjorie V.

Can’t seem to enter my Lucke Rewards entry numbers. Keep getting a response “invalid number”NC Lottery
Our team is working to find a solution to this now. Please hold onto your tickets for the time being. We appreciate your patience.

10/30/2019 09:48 - Barry C.

Is there a way to scan our Lottery tickets,so we Don't have to key in all those number and letter for LUCKY-Reward Drawings..Thank you Barry CoxNC Lottery
Hi Barry, There sure is! Please double check that you have downloaded the most recent version of the app. Just sign into the app and click on the circular blue button in the lower right corner. That will open the ticket checker and scanner to collect points. Just make sure you have enabled camera access in your phone's settings. Good luck!

10/30/2019 09:39 - Michael B.

why it is saying at least 5$ online when I play Powerball?You are not suppose make customer to buy at least 5$.You are making customer to purchase 5$ is not at all fair NC Lottery
Hi there, Srinivasarao. As a part of our new Online Play system, we updated our policies to include a $5 minimum purchase amount to help counter transaction fees. We hope this helps.

10/30/2019 09:31 - Srinivasarao C.

why it is saying at least 5$ online when I play Powerball?You are not suppose make customer to buy at least 5$.You are making customer to purchase 5$ is not at all fair

10/30/2019 09:08 - Carl U.

I try to enter the Cash 5 and Mega and Power Ball for the last draws. I follow the instruction and enter the numbers into my cart. The cart just keeps spinning and no numbers. I can't even fine how much money I have in my funds. REALLY the new system sucks. But what do you expect!!!!!!!NC Lottery
Hi there Carl, We want to help! Please try clearing your cache and restarting your browser.

10/30/2019 09:06 - Roger K.

not working at all for me, don't see any of my points I had before y'all changed this over. Can't enter any games either, cause I don't see any points. I click on a game to enter, it just rolling circle. Nothing comes in to see what I have to use. what gives. why not leave it like it was, always updating..smh!NC Lottery
Hi Roger, Not to worry--your points haven't disappeared! Please try clearing your browser cache and restarting and try again. If the issue continues, please reach out to our support team at nclottery.com/Help.

10/30/2019 08:59 - Edie B.

I was able to enter scratch off tickets but not the draw tickets...I get a message that says 'invalid entry' (or something invalid)...is the system working ok?NC Lottery
Hi Edie, Our team is looking into this. If possible, could you share what type of device you are using and what specific game and game date you are entering when you get this error?

10/30/2019 08:46 - DAVID H.

YOU MADE WORSE NOT BETTER IT WAS GREAT BEFORE YOU MESSED WITH GO BACK AND TRY AGAIN AND PROVE IT OUT FIRST !!!!!!!!!!!!!!!! NC Lottery
Hi David- We're sorry you feel that way, but will pass on your feedback to the developers. We appreciate your patience as we implement the changes.

10/30/2019 08:41 - Lori R.

I know all new systems are buggy, but some more testing should have been done before implementing this. Why did you change it to $5 minimum per game? I was going to spend $6. $4 on one and $2 on another... but due to the new rule, it wouldn't let me put any tickets in the cart so you're not getting any money from me this week. I wanted to check my balance so that I can figure out if it's worth withdrawing everything and scrapping the online experience... but can't even get to that (the spinning wheels instead). Hopefully, things will smooth out soon and I am REALLY not happy about the $5 minimum.

10/30/2019 08:20 - Rachel S.

pull down menu not working- just basically "thinking". I tried buying my powerball numbers and processed all the way to the buying part and then it just disappeared. Have no idea if I even bought my tickets at this point. Every time I press on anything in the menu - it goes back to the "what's new screen". I guess I will go the store and buy my tickets. Hopefully I won't have duplicates and waste my money.NC Lottery
Hi Rachel, Sorry about that! Please try clearing your browser cache and rebooting your browser.

10/30/2019 08:18 - marie p.

Iam having trouble entering my lottery tickets in the Lucke-Rewards screen. Is the system still being worked on? If so, how soon will it be working? NC Lottery
Good morning Inga- The system is still being worked on. We apologize for the inconvenience it's caused. We are working with our teams around the clock and hope to have everything resolved soon.

10/30/2019 08:04 - DAWN L.

Hello everytime I pull up the scannerit bring mw back to the home page NC Lottery
Hi Dawn, We want to help! Please double check that you are using the most up to date version of the app. If you have updated the app and are continuing to have trouble, please reach out to our support team at nclottery.com/Help.

10/30/2019 07:48 - William D.

really frustrating while using this site and get logged out. WAS NOT IDLE.....

10/30/2019 07:41 - Mary L R.

Thank you. I appreciate the opportunity to bet against myself by being forced to buy two tickets to the same game in order to reduce your overhead. I personally would like to meet the idiot who dreamed this one up.

10/30/2019 07:40 - Tony T.

The wheels go round and round...nothing here is working. If anything, it's gotten worse since yesterday. Google chrome, all cookies/cache cleared , this site is frustrating at best.NC Lottery
Hi Tony, We can certainly understand your frustration with this. Please try using a different browser and if the issue continues, please reach out to our support team at nclottery.com/Help.

10/30/2019 07:39 - Roberto C.

I need the numbers that I played in my email todey playedNC Lottery
Hi Roberto, You can change your email preferences here: https://nclottery.com/EmailSubscriptions

10/30/2019 07:37 - Michelle K.

I'm still getting an error message every time I try to fund my account. It says the system is not able to verify my identity and the customer service chats and phone calls have been no help.....NC Lottery
Hi Michelle, If you were not able to verify your account, you should have received an email with instructions on what to do next. We ask that you upload a copy of your social security card, a photo ID as well as a notarized copy of the Identification Affidavit (Affidavit here: https://nclottery.com/Content/Docs/NCEL_IdentificationAffidavit.pdf). This will provide us with the information necessary to help you through the process. Once you have those items together, you can upload them directly to the secure document upload located in your Account.

10/30/2019 07:29 - Thomas R.

love the app. better so far than the old one!!! my only problem is why cant u up date the app to buy pick 3 and pick 4 on line?? please tell me why not??? i want to so bad i get so tired of going to the store playing when i could do it on lineNC Lottery
Hi Marvin, glad you are enjoying the new app! We don't have plans to add Pick 3 and Pick 4 to online play at this time. We always appreciate player feedback and the people who make these decisions read this blog.

10/30/2019 07:28 - marvin p.

love the app. better so far than the old one!!! my only problem is why cant u up date the app to buy pick 3 and pick 4 on line?? please tell me why not??? i want to so bad i get so tired of going to the store playing when i could do it on lineNC Lottery
Hey Marvin, At this time we don't have any plans to add Pick 3 and Pick 4 to online play, but please know that the folks who are in charge of making those decisions are reading this blog and taking note.

10/30/2019 07:19 - jack v.

Why does the Android App need my location to work??NC Lottery
Hi Jack, our app requires location to ensure players are inside North Carolina when making a purchase. NC Lottery sales are only permitted within the state.

10/30/2019 07:14 - Timothy J.

where do I find the tickets I purchased for cash five and how many days I purchased them forNC Lottery
Hi Timothy, You should be able to see that info in your Transaction History on your dashboard.

10/30/2019 07:11 - Inga J.

Iam having trouble entering my lottery tickets in the Lucke-Rewards screen. Is the system still being worked on? If so, how soon will it be working? NC Lottery
We are so sorry that you're have troubles entering your tickets. We are working with our team of developers on a fix and hope to have something soon. We appreciate your patience as we work through this issue.

10/30/2019 06:56 - randolph s.

and on top of all that it won't let me take my money out because I don't have $10 in winning but I do have more than that in deposit funds...ridiculousNC Lottery
Hi Randolph, We apologize for the inconvenience. You are able to transfer any winnings over to your account, but money that was transferred from your checking account to fund your wallet cannot be transferred.

10/30/2019 06:53 - randolph s.

we can't buy a single ticket anymore... site doesn't work in Chrome... have to erase numbers and start over instead of just being able hit the QP button for a new set... whoever made this change needs to be demoted to parking lot attendant....cashing out and not coming back until you guys get a decent site...this is garbageNC Lottery
Hi Randolph, We want to sincerely apologize for the experience you've had. We want to help. Please try clearing your cache and rebooting your browser to see if that gets it to work in Chrome. As for your other comments, please know that our team is reading every single piece of feedback and taking note.

10/30/2019 06:41 - Richard A.

My question I would like answered is why do I have to go through elaborate reverification process and others do not? NC Lottery
Hi John, We've replied to your comments several times explaining the process. All users were asked to reverify their information upon their first login. This verification is then validated. There are several reasons that someone might not pass the verification, including if you used a nickname, have changed names, if you current address doesn't match the address you're registered at, and more. Folks that did not pass were asked to take these extra steps to verify their identity. Again, we apologize for the inconvenience.

10/30/2019 06:35 - Tim M.

A simple word of advice: REBOOT! Before you lose money! Go back to the previous version but perhaps update security. However, do away with the ridiculous 15-mi ute time limit. Allow someone to stay logged in. I don't purchase from you online anyway and you don't have my banking info so what difference does it make? For those on computers, they probably have enough security anyway, whether they use AVG, Bitdefender, or whatever. WORD!

10/30/2019 06:33 - roberta n.

I have been trying to log into my account and I cannot get in. I tried to confirm my personal information and it said that it not match. How do I get back in to my lucky reward and enter my tickets. NC Lottery
Hi Roberta, please contact our online help support at https://nclottery.com/Help by online chat or phone at 866-934-0289 to assist you with restoring your account access.

10/30/2019 06:25 - Susan W.

I sign on and keep getting a message"reloading the server, no server found". Can this please get fixed? When I click on my account my name is there but I am not able to do anything but look at the latest numbers from drawings. Can you please assist...I have lost how many days trying to enter my tickets and getting no where. Thanks NC Lottery
Hi Susan, We apologize for the inconvenience this has caused you. Can you please try clearing your cache and restarting your browser? If you continue to have trouble, please reach out to our support team at nclottery.com/Help.

10/30/2019 06:23 - laverne c.

How do I log out?NC Lottery
Hi Laverne, You can log out by clicking your username in the upper right. At the bottom of your dashboard, there is an option to Sign Out. If you aren't seeing that button, please click CTRL and - to zoom out your screen.

10/30/2019 06:23 - Kenneth H.

Why did you change the old site. It seemed to work fine . I could scan tickets and buy tickets from 1 ticket to as many as I wanted. I saw a post about a lady not liking to buy 5 tickets and the answer sent her to auto renew. I went there and now it wants 28$ for 2 tickets. Looks like to me the lottery just wants more money. I hope that the store I buy at doesnt want me to get 5 tickets at a time. I am not a happy camper!

10/30/2019 06:22 - robert m.

WHAT? Zoom out to access something (sign out) that should be accessible by scrolling? Why wasn't this (and lots of other stuff) checked out before putting the site online? Please get rid of whoever designed this ridiculous website. UNBELIEVABLE!NC Lottery
Hi Robert, we apologize for the inconvenience. Our web development team is aware of the scrolling/zooming issue and is working on fix for it.

10/30/2019 06:18 - john m.

10/30/2019 06:02 - Joe M.

I have been trying to enter lucky rewards numbers for 2 days. I get "invalid entry" message when I scan and when I try manual entry. The tickets are perfectly valid. Additionally the live chat button does nothing when clicked. I have been on hold for over 20 minutes trying the support phone number. So far I'm not real impressed with the "new experience." NC Lottery
Hi Joe, we are aware of an issue with some draw ticket entries. We'll make an update when the issue is resolved and you should then be able to enter your tickets without issue. If you could also send a photo to communication@lotterync.net of a ticket that is getting an invalid entry it may help us in getting it resolved quicker. Thanks.

10/30/2019 05:51 - William C.

I would like the option to be reinstated that allows selecting the group play option. My family has used that for a long time and we miss it!

10/30/2019 05:50 - Kenneth H.

I dont like the 10$ min deposit or the 5 ticket min for cash five. I play for fun and the chance at winning. I cant afford to play like you would WANT me to play. I WANT to play like I WANT to play!!NC Lottery
We hear you, Kenneth. As a part of our new Online Play system, we updated our policies to include a $5 minimum purchase amount to help counter transaction fees. We appreciate you sharing your feedback with us and we will be sure to share it with the appropriate department.

10/30/2019 05:46 - john m.

hello, why am I not getting a email conformation of the numbers of the cash 5 online purchase I made, I used to get a copy of the numbers. NC Lottery
It's possible that our emails are getting caught in your spam filter. All notifications will arrive from play@email.nclottery.com, accounting@mail.nclottery.com, customersupport@mail.nclottery.com, onlineplay@mail.nclottery.com, and luckerewards@mail.nclottery.com. Please make sure you allow emails from these addresses.

10/30/2019 05:41 - Thurman M.

where are my lucky reward points that I had entered before update and have entered since update. also how do I get rid of the online ticket options to buy.i do not esnt to buy online.NC Lottery
Hi there Thurman, You can find your points by clicking your dashboard and visiting your Points History: https://nclottery.com/RewardsHistory

10/30/2019 05:39 - mark m.

10/30/2019 05:15 - greg s.

just scanned tickets and everything is finally working. once I navigated through website it became simple like the old website. I tell you when you do bad and I will be first to thank you for the fix.thanks ncelNC Lottery
You're welcome, Greg.

10/30/2019 04:59 - Sondra S.

How do we remove spending limits? I see where we can set daily, weekly or monthly limits, but don't see where we can opt out completely.NC Lottery
Hi Sondra, The maximum deposit amount is $505/day, $2,000/week, and $5,000/month and cannot be opted out of.

10/30/2019 04:49 - June T.

How do I enter my tickets for the 2nd Chance?NC Lottery
Hi there June! You can scan or manually enter your tickets using the mobile app or you can enter them on the website as well. Just visit the "Ticket Entry" page and enter the ticket code on your ticket. You will automatically receive your Lucke-Rewards points as well as your second-chance entries. If you are running into trouble please reach out to our support team at nclottery.com/Help.

10/30/2019 04:43 - Bill M.

Scanning and manual entry for Lucke-Rewards points keeps telling me it’s an invalid entry.Any suggestions NC Lottery
Our team is looking into into the issue with invalid tikcets. If possible, could you please email a photo of the ticket to communication@lotterync.net? Thank you.

10/30/2019 04:40 - Esther C.

Can you please provide an estimated time of when the validation error will be fixed? I've called three times, the wait is too long...yesterday it was 35 minutes just to be told it's being worked on. Thanks...?? NC Lottery
Good morning Esther- We are so sorry that you had to wait that long to get your question answered. We have added more staff to help answer player questions. We are working around the clock with our developers and we are hoping to have a fix soon.

10/30/2019 04:37 - Sondra S.

Can you tell us about the "secure document upload" feature in the My Account Tools section?NC Lottery
Hi Sondra, The secure document upload is a new feature on our platform that makes it easier for you to upload documentation if you need to verify your identity or claim a big prize. As we mentioned in the post above, wins up to $99,999 can be claimed entirely online, and if you were to win online, you would use the secure document upload when you complete your claim process. Hope this helps!

10/30/2019 04:19 - John W.

Entered Lucke Zone Wicked Winnings on its last day (Friday,Oct.25) but now I don't see where my 134 entries are recorded like on the old site. Just want to make sure that I was entered in the drawing today (Oct. 30.) Thanks!NC Lottery
Don't worry--your entries are still there! All entries submitted before the change were received and we can assure you that they will be accounted for in today's drawing. If you have any other questions, please connect with our support team at nclottery.com/Help.

10/30/2019 04:19 - Stuart S.

I managed a 15-member group and the funds under the old system. The funds appear to remain but not the group. What gives?NC Lottery
Hi Stuart, Thanks for reaching out. At this time, we have not added Group Play as a purchase option in the new system, but we appreciate knowing that you liked that feature and will pass that along to the folks who are involved with implementing future changes and improvements. The funds remained in your account because you were the owner if the "Group" in the old system. Hope this helps.

10/30/2019 04:18 - Paul P.

I've been trying for awhile to enter some Lucke-Rewards/2nd Chance tickets and can't seem to get the website to bring up (or load) the correct page. Please help!NC Lottery
Hi Paul, Our Lucke-Rewards system had a minor outage, but it should be back up now. Please log out and then try to enter your tickets again. If you continue to have trouble, please reach out to our support team at nclottery.com/Help.

10/30/2019 04:18 - Sondra S.

I'm having issues too. On PC, can't navigate the dashboard using "Google Chrome" browser, but can in "Microsoft Edge" browser. I prefer Chrome over Edge... So, hopefully ya'll will iron things out some time soon. ;-)NC Lottery
Hi Sondra, Sorry about that! Please try clearing your cache and restarting your browser.

10/30/2019 04:15 - john d.

cannot enter draw tickets no matter how many times i enter and re-enter correct numbers NC Lottery
Hi John, Our team is investigating this now. Can you please email us a photo of one of your tickets to communication@nclottery.net? Thank you!

10/30/2019 04:13 - Ellen C.

I tried to purchase tickets yesterday and again today, get all the way to the check out and receive a message that my debit card was declined. I logged into my bank account and the NC lottery has debited my account 4 times and then refunded the funds 4 times. Please let me know what the issue is, as it isn't my debit card or account. Very disappointing that I can't purchase my tickets online since the change.NC Lottery
Hi Ellen, We apologize for the inconvenience this has caused you. For help with getting your account funded correctly, please reach out to our support team at nclottery.com/Help.

10/30/2019 04:12 - James W.

I have tried and tried to get to the new the new app and I have called and cannot get through and have lost over 13,000 points. someone contact me at *. I have several e-mails and may have used the wrong one. I need to know what you have on file. I need some help. I have a bunch of tickets to scan..HELP NC Lottery
Hi James, Not to worry. Your points are still in your account. You can chat with our live support team at nclottery.com/Help and they should be able to assist with you getting access. *We removed your personal information from this comment. In the future, please do not include your contact information as it will be removed.

10/30/2019 04:11 - Jennifer W.

When am I going to win ??????NC Lottery
We hope your lucky day comes soon!

10/30/2019 04:03 - dale w.

when I log in to Lucke- Rewards my dashboard will not show up. Whats up ?NC Lottery
Sorry to worry you, Dale! Please try to log in again, it should be back up now!

10/30/2019 04:03 - ERIC S.

Same spinning wheels as others,never loads. Bought tickets yesterday and have know idea where they are or if I won.NC Lottery
Hi Eric, Our team is aware of an issue with your dashboard , but everything seems to be back up now. Please log out and try to log in again. We appreciate your patience!

10/30/2019 04:03 - Kathy B.

WHY did the Not brilliant person decide to change this site????? that old saying "if it aint broke, DONT FIX IT" Should have been heeded here!!! This new site is such a screw-up!!! I keep clicking on the area to enter my tickets,just any other day, but it just keeps cycling me back to the start page!!!! WHERE IS THE AREA TO ENTER TICKETS!!!! For God's sack, either fix it or change it back!! And I am on my personal computer, I had it set to keep me logged in, and cant seem to do that now, thanks for wasting my time!!!!NC Lottery
Hi Kathy, We apologize for the experience you have had with our new system. Our team is working to get issues resolved as quickly as possible. For security and privacy, you will be logged out after 15 minutes of inactivity.

10/30/2019 03:55 - janice k.

I've tried to enter more tickets but I cant find where to scan them. Only see where I can enter manually. NC Lottery
Hi Janice! First, please make sure you are using the most recent version of the app. We released an update last night. Once you sign in on the mobile app, you will see a circular blue button floating in the lower right corner of your screen. Just tap on that and you will be able to toggle back and forth between checking your tickets and entering them for points. Hope this helps!

10/30/2019 03:52 - Pamela M.

Site stalls via Chrome/Windows. No active info at all such as last login, wallet balance, points, etc. only shows progress circles spinning continuously. Clicking on 'Ticket Entry' or any of those buttons redirects you to home page. Tickets disappear once you add them to cart—had to use the app to buy last night. Hope this helps. Best of luck. Thanks to your team for all your hard word. Looks good. Can't wait till it's up & running. NC Lottery
Thanks for the info, Pamela! Our team is working on this issue now.

10/30/2019 03:45 - Marvin B.

Other states provide game analytics for scratch offs. It breaks down odds for each prize and gives a guaranteed total prize value for a pack of tickets. Is this information that can be provided. NC Lottery
Hi Marvin, That's a great question, but the blog team doesn't have the answer for you. Please go ahead and email your specific request to player.info@lotterync.net and someone will do a little more research as to whether that's information we have to provide.

10/30/2019 03:39 - Michael M.

tried entering pick 4 tickets from 10-29-2019 evening draw. your site won't even except anything draw or scratch off tickets, very poor site should have worked out all the kinks before going live. the old site on scratch off tickets would automatically go to the game number now you have to press enter,come on people who is your web master???????? Go back to the old site now.NC Lottery
Hi Michael, Our team is looking into this now. Would you be so kind as to email a photo of one of the tickets you were unable to enter to communication@lotterync.net? That would greatly assist our team in identifying what might be causing this.

10/30/2019 03:36 - thomas c.

they went from a site that works to a sitethat does"not let you enter your tickets.you people need to get someone thatknows how to write a computer program.NC Lottery
Sorry about that, Thomas. Our team is working to get the ticket entry issue resolved as quickly as possible. We appreciate your patience.

10/30/2019 03:33 - Donald W.

Called the help line. been on hold for 15 min now. the site must be really messed up. you guys got the wrong geeks to redo your site. still won't let me enter tickets. ill hit enter tickets and it acts like its in a loop and just keeps going back to enter tickets. are you guys going to fix this anytime soon??NC Lottery
We apologize for the inconvenience, Donald. What type of tickets are you trying to enter, and are you on the website or the mobile app?

10/30/2019 03:31 - Joe F.

Where’s my rewards points—I had Over 84,000 points.NC Lottery
Sorry to worry you! Your points haven't gone anywhere, our website is just having a little trouble displaying them right now. Your point total should be restored soon.

10/30/2019 03:26 - David M.

when i click on my user name and gert the drop down menu it doesn't load. just spinning wheels.NC Lottery
Hi David, Our team is aware of an issue with your dashboard not displaying at the moment. We are working as quickly as possible to get that back up. We appreciate your patience!

10/30/2019 03:24 - Charles T.

Is Version 2.0.1 Build 18 is this the latest update? If this is not the latest tell me how to get it.NC Lottery
Hi Charles, that should be the latest version, yes.

10/30/2019 03:21 - Joe F.

Where are ALL my rewards points?NC Lottery
Sorry to worry you! Your points haven't gone anywhere, our website is just having a little trouble displaying them right now. Your point total should be restored soon.

10/30/2019 03:19 - Richard B.

I cannot find my reward points on the new app...had over 2000...why are they gone?NC Lottery
Hi Richard, Sorry about that! Your points haven't gone anywhere, our website is just having a little trouble displaying them right now. Your point total should be restored soon.

10/30/2019 03:17 - bruce s.

Just bought some tickets using the app. I still did not receive a receipt via email. I’ve checked my spam/junk and nothing from North Carolina lotteryNC Lottery
Thanks for getting back to us on this, Bruce. Please reach out to our support team at nclottery.com/Help. We apologize for the inconvenience.

10/30/2019 03:14 - Donald W.

This new site won't let me enter my tickets. I tried to enter tickets and it just keeps going back to enter tickets. When is this going to be fixed??NC Lottery
Hi Donald, We apologize for the inconvenience. We're not sure what's happening here. Please reach out to our support team at nclottery.com/Help. They should be able to take a closer look at this.

10/30/2019 03:07 - john a.

NCL, I tied that and it worked. Thank you.

10/30/2019 03:01 - GREGOR S.

Why go from a simple to use site to this mess?NC Lottery
We appreciate your question, Gregor. Our intention was to improve the online experience for everyone who chooses to play our games with more options to play, earn and win. We understand that this transition process has not been easy for our players, and for that we apologize.

10/30/2019 02:59 - robert m.

re:how do you log out of the website? NC Lottery: Click on your user name at the top right corner of your page and then scroll down to "Sign Out." Yeah, that doesn't work. The lowest thing I can access is "Email Subscriptions". Its not possible to scroll down any more than that - on Chrome or Firefox. What now?NC Lottery
Sorry about that, Robert. It's possible that your browser screen is zoomed in too far to see the full menu. Please hit CTRL and - to zoom out and try again.

10/30/2019 02:59 - David H.

Thank You! I received the email and will do as requested.

10/30/2019 02:58 - Vickie J.

I'm from a neighboring state. Can I till participate in LuckeRewards? I am not interested in the wallet portion right now. I just want to enter my tickets into the monthly prizes available. NC Lottery
Hey Vickie, Absolutely! You can still scan tickets and enter our second-chance and Lucke-Rewards drawings no matter where you are. Good luck! :)

10/30/2019 02:40 - jim r.

I am trying to enter tickets at the web site. Every time I click on "enter tickets", a message box flashes on and off the screen too fast for me to read. Then nothing happens. ????NC Lottery
Hi Jim, We're not sure whats happening here. Please try clearing your browser cache and then logging in again. If you continue to run into this issue, please reach out to our online support team at nclottery.com/Help.

10/30/2019 02:40 - bruce s.

I used to get emails on money transfers and ticket receipts via email. I’ve bought tickets on the new app and I don’t get emails anymore, why?NC Lottery
Sorry about that, Bruce. It's possible that our emails are getting caught in your spam filter. All notifications will arrive from play@email.nclottery.com, accounting@mail.nclottery.com, customersupport@mail.nclottery.com, onlineplay@mail.nclottery.com, and luckerewards@mail.nclottery.com. Please make sure you allow emails from these addresses.

10/30/2019 02:37 - David H.

I have not received that email. I checked my spam too.NC Lottery
Hi David, Our team will send thru another email now, but here is what you need to know. We ask that you upload a copy of your social security card, a photo ID as well as a notarized copy of the Identification Affidavit (Affidavit here: https://nclottery.com/Content/Docs/NCEL_IdentificationAffidavit.pdf). This will provide us with the information necessary to help you through the process. Once you have those items together, you can upload them directly to the secure document upload located in your Account.

10/30/2019 02:34 - David H.

I still get the verification error when I try to deposit funds or purchase tickets. I called in yesterday and was told they were working to get it resolved. I understand that, but is there an ETA on when that will be?NC Lottery
Hi David, Thanks for following up. You should have received an email with instructions on what to do next. Please check your inbox and then let us know if you didn't receive anything.

10/30/2019 02:28 - Denver G.

Oh well. Web site still dysfunctional, APP works great. Keno live event in my zip 3-6. Adios Amigos....

10/30/2019 02:28 - Mark M.

sight still wont let me enter ticketsNC Lottery
Hi Mark, We want to help, but we need a little more info. Can you please let us know what type of ticket you are trying to enter, what the date of the ticket was, and whether you are trying to enter on the website or app. Thank you!

10/30/2019 02:18 - john a.

Clicking on your name in the right hand corner does not take you to log out. It does not show up in the drop down menu. I have tried repeatedly.NC Lottery
Hi John. It's possible that your browser screen is zoomed in too far to see the full menu. Please hit CTRL and - to zoom out and try again.

10/30/2019 01:58 - patrick g.

tried to get lucke-rewards history, points history but doesn't show it. tried to enter a mega millions lucke-rewards entry code number multiple time making sure it was right but was told invalid. this site not working as good as old site so far.NC Lottery
Hi Patrick, We appreciate the feedback. You can view your entry history here: https://nclottery.com/RewardsTicketEntry. Our team is looking into into the issue with invalid tikcets. If possible, could you please email a photo of the ticket to communication@lotterync.net? Thank you.

10/30/2019 01:46 - Ralph B.

I place tickets in my cart and then can not get to the cart to check out. NC Lottery
Hi Ralph, We want to help. If you click on your cart in the upper corner while it is still loading (there will be a spinning circle indicating this), it won't load. Please wait until the circle disappears before clicking on your cart. Hopefully that helps. If not, please let us know a little more about what type of error you are receiving.

10/30/2019 01:45 - Tim M.

Even though I don't play online, it seems that NCEL is doing like some retailers that are usually run by foreigners. Have to purchase 5 or 10 bucks worth. It's a wonder you even accept debit. Some of the foreigners don't.

10/30/2019 01:38 - Alice J.

I am using an Android phone. I am not able to sscan tickets. I can only enter them manually. Please help.NC Lottery
Hi Alice, We're here to help. Can you share a little more info about what is happening when you try to scan your tickets? Thanks.

10/30/2019 01:38 - Sherian L.

Hi there, are kinks still being for the new app. I still cannot scan tickets, just looking at grey screen and now the app logs you out automatically, is this a new security feature? I have the new version and have deleted it and reinstalled twice. Same issues!NC Lottery
Hi Sherian, Yes, our team is still working to iron out a few details with the app. Our team implemented a fix for the ticket scanner in the most recent Apple app update. Please try checking the app store and making sure you have the most recent version of the app installed on your phone (Version 2.0.1). The auto log out is a security feature as mentioned in the blog post above. :)

10/30/2019 01:38 - David G.

The date of my tickets is October 29NC Lottery
Thanks for this info, David. Our team is looking into it. Were you entering tickets on the website or on the app? If possible, could you please email a photo of the ticket to communication@lotterync.net? Thank you.

10/30/2019 01:33 - donna c.

I don't like the you have to spend at least $5 I like to play cash 5 daily now I have to spend at least $5 a day and I wish the site would let you do E-Z match on line NC Lottery
Hi Donna, We have a solution that might work for you. If you click "Buy" for Cash 5 and then select the $6 ticket option on the first pop-up, that will take you to a screen where you can choose our new "Auto-Renew" feature. Just hit the toggle switch where it says "Auto-Renew" and then you can change your preferences to be 1 ticket per day, 7 days a week. Then, if you hit "Edit Numbers" to the right of the ticket quantity, you can then edit your numbers in the next screen. Hope this helps.

10/30/2019 01:27 - chris k.

The date of the Cash 5 ticket was Oct. 27 .But I just need to know how to delete my online(wallet) account and I will be done with this site . How do I do it ?NC Lottery
Hi Chris, Thank you for this information. You can deactivate your account by calling the Customer Support Center at 877-962-7529 to request deactivation. Once you submit your request, you will no longer be able to sign in to your account or participate in the Lucke-Rewards program with the deactivated account, which will include the loss of points, drawing entries, email preferences, and other account-related settings. Accounts that have been verified for Online Play cannot be deactivated. We wish you all the best.

10/30/2019 01:16 - David B.

Do you get Lucke Rewards points for online purchasesNC Lottery
Hi David, You do! Any points received from Online Play purchases will be automatically added to your points balance. You can see your points history here: https://nclottery.com/RewardsHistory

10/30/2019 01:14 - Tim M.

This sucks! I was trying to type my concerns here to you and because it took too long, it logged me out and the comments are lost! Even Google saves what I type on my Gmail! Please just go back to the old way but just improve security concerns. SHEESH!

10/30/2019 01:09 - Charles T.

Is there a problem in scanning your tickets to see if they are winner or to put them in second chance? I am using a iphone can only enter ticket manual. If there is a website please forward it to me. ThanksNC Lottery
Hi Charles, Our team implemented a fix for the ticket scanner in the most recent app update. Please try checking the app store and making sure you have the most recent version of the app installed on your phone (Version 2.0.1).

10/30/2019 01:03 - chris k.

I was finally able to get the website to work by using Google Chrome or Firefox . Then I found out that I had no entries in the Wicked drawing ( which I did ) and no entries in the last Fast Cash drawing . I purposely used up just about all my points because of this upcoming 'Update ".I went to enter a Cash 5 ticket just now and nothing happened ... it just sat there . Now I find out that somehow I have an online (Wallet) account , which I never applied for .As far as I'm concerned , I am done . Once I find out how to delete that online account and get rid of my info for Lucky Rewards I will not enter any more tickets .It's not worth the aggravation. This whole new website is a total FUBAR !NC Lottery
Hi Chris, Not to worry--your entries are all still there! Our site was just having a little trouble getting the drawing info to display. Regarding your Cash 5 ticket, our team is investigating, but we need a little more info. What is the date of the Cash 5 ticket you're entering?

10/30/2019 01:01 - Deborah M.

I'm having trouble entering tickets Draw games dated 10-28-19 Pick 3 it keeps coming up invalid entry Scratch off tickets - Lucky 7 shows invalid entry. ThanksNC Lottery
Hi Deborah, We're looking into this now. Are you trying to scan the ticket or are you manually entering it? If you're manually entering the ticket, please try again and let us know what happens. Please note that any o or O character in the code is a zero, not the letter O.

10/30/2019 12:50 - Janice K.

Why has my husbands account Been able to be verified without him having to get a form notarized and I am required to go to a notary? NC Lottery
Hey, Janice. Apparently your husband's account cleared the ID check, but yours did not. We're sorry for the extra trouble you have to go to but I hope you can appreciate that we need to make sure everyone's ID is verified.

10/30/2019 12:41 - robert m.

how do you log out of the website? NC Lottery
Click on your user name at the top right corner of your page and then scroll down to "Sign Out."

10/30/2019 12:31 - Steve L. P.

@ Alicia D. I had the same problem when trying to log on to the lottery after the update. I don't know what browser you are using but I was able to log on after I went to the privacy and security section of my browser(Mozilla Firefox)and deleted all the cookies for the lottery website and cleared my cache. I was then able to log on and use the new features. The browser will set new cookies. I hope this helps you.

10/30/2019 12:29 - Janice K.

I uploaded my documents. NC driver license. And social security card. Do I still need to go to a notary and have the mail in form notarized? NC Lottery
Yes. Then you can upload the docs with the secure upload function on your account.

10/30/2019 12:10 - robert m.

So I came back here to see if my question had been answered and found that only the most recent 6 questions were available to review. Come on guys!NC Lottery
Hi Robert, We answered your question on a different blog post, please check here: https://nclottery.com/NewsBlogDetails/2019/10/28/The-new-Lucke-Rewards-and-Online-Play-experience-are-here. The blog team is working as quickly as possible to reply to everyone who has questions. For a more immediate solution, we strongly encourage you to chat with our support team at nclottery.com/Help.

10/30/2019 12:10 - Alicia D.

I can't buy tickets still, my order just disappears. All of my account choices just spin, can't pick anything. The launch was Monday and it's still an unusable site. This is very frustrating and inconvenient. I'm on a desktop. NC Lottery
Hey, Alicia. Sorry for causing you frustration. Thanks for the patience. Would you please call Customer Service for help with this issue, (866) 934-0289.

10/30/2019 12:04 - Dawn A.

Hello, I entered tickets last night and although I had to hit the submit button twice it worked. Today when I tried to enter my cash 5 ticket it says "invalid entry" What do I do? NC Lottery
Sorry, Dawn. What is the date of your Cash 5 ticket? We need to troubleshoot a little bit.

10/30/2019 12:03 - David G.

Every time I try to enter my draw tickets it says invalid entry I checked and double checked that i am entering them correctly. NC Lottery
David. Could you help us out by giving us the date of your draw tickets? We're investigating this issue.

10/30/2019 12:00 - Denver G.

I can login. verified my Id, comment, check my points via clicking on my account. Website looks fine and appears to be working fine. What I can't do is enter tickets for points or redeem points. The little wheel just keeps spinning, No matter how I try, and I think I am pretty savvy when it comes to navigating a website. With that being said I am very reluctant to fund my online wallet. I do not do anything like that with my cell phone. NC Lottery
Sorry you are still having trouble. Yesterday, we suggested you try our new online chat feature at nclottery.com/chat. If you found that helpful, we would recommend you try that again.

10/30/2019 11:57 - Prentice M.

How do I scan my scratch off cards,since app updated I don’t see it anymore NC Lottery
Hi Prentice, We released an update to the iOS app last night to fix a few bugs. First, please check to make sure you have the most updated version of the app running. Once you've updated and logged in, you should see a circular blue button floating in the lower right of your screen. If you tap on that, the ticket checker will open up. You can then use the toggle button at the bottom of your screen to change between checking tickets and entering them for Lucke-Rewards. Hope this helps!

10/30/2019 11:56 - Mary Ann S.

Hello, Your website is not working. I cannot enter tickets for Lucke-Reward points. It displays Entry Code Invalid.NC Lottery
Hi Mary Ann, Our team is looking into this. Could you help us out by giving us the date of your draw tickets? We're investigating this issue. Please try clearing your browser cache and then logging in again. If you continue having trouble, you can chat with our online support team at nclottery.com/Help.

10/30/2019 11:41 - Jennifer M.

Hello, using the website and am unable to enter Lucke-Rewards. In any link I try, it kicks you back to a page with an orange and "something fresh" that just lists the winning numbers for the games.NC Lottery
Hi Jennifer, Please try clearing your browser cache and then logging in again. If you continue having trouble, you can chat with our online support team at nclottery.com/Help.

10/30/2019 11:39 - Ann J.

I am totally frustrated with this new system so much more confusing. Couldn't complete my purchase last night. It asked for my SS# which I don't think is right? Also now saying can't verify my identity and I should scan my drivers license???? Please clear this up for me or give me a number to speak with someone. I gave up holding for the one it listed. Ann Johnson NC Lottery
Hi Ann, We removed the personal information that you posted in this comment. In order to complete an online purchase, you must first verify your account by inputting the last 4 of your social. If you attempt to verify several times, your account will be flagged and you will need to complete some additional info in order to verify. You should have received an email with instructions on what to do next. We apologize for the inconvenience. You can call or get online help with this at nclottery.com/Help.

10/30/2019 11:34 - Denver G.

Web site is still not working properly. I have tried everything. Cleared cache, rebooted. I am using MSN Microsoft internet explorer as browser. I don't want to but might have to switch to Firefox, like someone did if that's what it takes.NC Lottery
Hi Denver, May we ask what specifically is not working when you use the Internet Explorer browser?

10/30/2019 11:27 - Denver G.

Well all ,righty I like it! LZ, here is the 411 on my end. APP is working fine today. Got my 250 pts for logging in for 1st time even though I logged in several times b4. I can scan & manually enter scratch offs & check for winners. it takes my C5 tickets, but will not except LF, don't know about the other draw tickets. Scanner is touchy, but once players realize you don't have to push any thing just hold and focus, it will scan automatically. I think it will take some time for people to learn how to scan. Just toggle over from ticket checker to lucke rewards was found by accident on my part. I was also able to redeem points for drawings. 2nd chance tics were auto entered into drawings.NC Lottery
Thanks for the update, Denver.

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